Mauch Chunk Lake Tours

Excellent Stay. Exceptionally clean. I would highly recommend as very central for all New York attractions and I would stay here again

Thé staff was courteous, nice rooms with a beautiful view of the St Patrick’s cathedral, nicely decorated lobby.

Room was clean and the balcony was great. The Front desk was friendly, responsive and courteous and concierge was extremely helpful and took time answering questions and printing directions. However, what impressed us the most was how Tien and he colleagues at the front desk and security found and held my daughter's all-important headphone - after we failed to do so during check out. They had packaged, taped, labeled, recorded and stored the lost/found item very professionally. It proved the hotel has an established customer-care process beyond providing food and clean rooms. My daughter expressed how grateful she was to the hotel staff.