Deluxe Room | Hypo-allergenic bedding, minibar, in-room safe, individually decorated
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Reviews of Grand Ezel Hotel

3 out of 5
Grand Ezel Hotel
3 Ocak Mah.Mersinli Ahmet Caddesi, Mersin

Reviews

7.6

Good

Rating 10 - Excellent. 61 out of 159 reviews" "
Rating 8 - Good. 39 out of 159 reviews" "
Rating 6 - Okay. 25 out of 159 reviews" "
Rating 4 - Poor. 23 out of 159 reviews" "
Rating 2 - Terrible. 11 out of 159 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Mohamad hadi

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Riza

Stayed 1 night in Jan 2024

10/10 Excellent

Haydar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Dec 2023

6/10 Okay

Mohammad Nour

Business traveler
Liked: Cleanliness, staff & service, amenities
Near the hotel no taxis or way to go other place allot
Stayed 2 nights in Nov 2023

4/10 Poor

Khalid

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible stay
The hotel is run down, we were given a room with a broken toilet seat and bidet water would not turn off, also the door card didn't work, we complained and happily the staff changed our room but this time the shower was broken and toilet door handle broken. The rooms are tired and bedding didnt look clean. The AC was very noisy and kept on turning on and off. The breakfast was not good. The price was ok but still nothing should be broken.
Stayed 1 night in Nov 2023

10/10 Excellent

Hassan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
beautiful hotel, good value for the price and super kind personal we just wished one of them spoke basic english.
Stayed 1 night in Sep 2023

10/10 Excellent

Racha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding
Stayed 1 night in Aug 2023

2/10 Terrible

Hubert

Stayed 2 nights in Aug 2023

6/10 Okay

Alan

Stayed 1 night in Jun 2023

4/10 Poor

Botirjon

Stayed 1 night in Mar 2023

6/10 Okay

Mhd Ammar

Stayed 2 nights in Jul 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i stayed in this hotel for 1 month. Stuff was very friendly. Many thanks to Mustafa and Hasan. Everything was good

6/10 Okay

Ahmed

Liked: Cleanliness
Away from sea. No area you can swim in.
Stayed 7 nights in Oct 2022

8/10 Good

Verified traveler

Liked: Staff & service
everything okay for this price
Stayed 14 nights in Sep 2022

8/10 Good

issam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people are nice and helpful
Stayed 4 nights in Aug 2022

10/10 Excellent

Yuda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect . definitely we will come again. Thanks for the good service
Stayed 2 nights in Jul 2021
Response from Mustafa on Aug 31, 2022
First of all, thank you for choosing our hotel and sharing your opinions.Thank you very much for your comments regarding your stay at our hotel. Your comments give us strength and happiness. We will be happy to welcome you at the newly renovated Grand Ezel Hotel ( Mersin ),Regards.

6/10 Okay

Mazen

Business traveler, Traveled with partner
Friendly staff, location far from city center, property require some renovation in terms of amenities
Stayed 1 night in Jul 2022
Response from Mustafa on Jul 20, 2022
First of all, thank you for choosing our hotel and sharing your opinions. Thank you very much for your comments regarding your stay at our hotel. Your comments give us strength and happiness. We will be happy to welcome you at the newly renovated Grand Ezel Hotel ( Mersin ),

8/10 Good

Alireza

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand Ezel hotel
Our room was clean and the staff was friendly. Breakfast was fairly good. Parking is on the hotel alley
Stayed 2 nights in Mar 2022
Response from Mustafa on Apr 3, 2022
First of all, we would like to thank you for sharing your valuable comments about your experience at our hotel. We are very happy to learn that you had a pleasant time in our hotel and that you were satisfied with our services. We will be honored to serve you again with the hospitality of Grand Ezel Hotel in your next stay.

6/10 Okay

Yaman

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Mustafa on Jan 5, 2022
Vakit Ayırıp Değerlendirme Yaptığınız İçin Teşekkür Ederiz Tekrar Görüşmek Dileği İle Sağlıcakla Kalın .

8/10 Good

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable, friendly and helpful staff.
Stayed 1 night in Dec 2021
Response from Mustafa on Jan 4, 2022
Thank You For Time And Evaluation , We Hope To See Youu Again And Wish You Healthy Life .

10/10 Excellent

Ece

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tavsiye edilir.
Güleryüzlü çalışanlar, temiz bir otel. Tavsiye ederim.
Stayed 1 night in Aug 2021
Response from Mustafa on Jan 4, 2022
Vakit Ayırıp Değerlendirme Yaptığınız İçin Teşekkür Ederiz Tekrar Görüşmek Dileği İle Sağlıcakla Kalın .

10/10 Excellent

Mohamed

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hi everyone The hotel is very nice. Very clean .and very kind and helpful staff
Stayed 2 nights in Aug 2021

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020
Response from GRAND EZEL HOTEL on Dec 29, 2020
VERY THANK YOU

2/10 Terrible

Zakaria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

4/10 Poor

Alessandro

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was super kind, they also brought us a welcome tea in the room. Nevertheless the hotel looks quite dated, the room was not too bad but half of the double bed was broken, the shower was not the best. Breakfast was poor. City centre is at ~2km walking distance. Okay for a cheap one-night stay.
Stayed 1 night in Mar 2024

10/10 Excellent

Umut

Stayed 1 night in Feb 2024

4/10 Poor

Mustafa

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hizmet sıfır temizlik eh işte iyi değil ama idare eder derece de personel iyi
Stayed 1 night in Feb 2024

8/10 Good

Celal

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jan 2024

8/10 Good

Fatih

Stayed 2 nights in Jan 2024

8/10 Good

HAMZA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kahvaltı menüsü daha zengin ve özenli olabilirdi. Onun dışında personelin yaklaşımı ve temizlik konusunda memnun kaldık
Stayed 3 nights in Jan 2024

4/10 Poor

Ali

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Bakımsız ve düzensiz yastıklar çok kötü atık sünger duş berbat
Stayed 1 night in Jan 2024

4/10 Poor

Gözde

Disliked: Staff & service
Stayed 1 night in Jan 2024

2/10 Terrible

Ahmet

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Hasan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Mustafa kerem

Stayed 1 night in Dec 2023

6/10 Okay

Selçuk

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Cihan

Business traveler
Liked: Staff & service
Stayed 1 night in Dec 2023

6/10 Okay

Helge

Traveled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

8/10 Good

Mehmet Can

Liked: Staff & service, property conditions & facilities, room comfort
Genel olarak güzel aile ile kalınabilir zaten genel müsteri kitlesi çiftlerden oluşuyor
Stayed 3 nights in Nov 2023

8/10 Good

JUAN

Business traveler
Liked: Staff & service, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Hasan Hüseyin

Stayed 2 nights in Oct 2023

10/10 Excellent

Emrah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Hüseyin

Business traveler
Stayed 1 night in Oct 2023

10/10 Excellent

Zsuzsanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kifogástalan szállás, jó reggelivel, jó áron.
Nagyon meg voltunk elégedve a szállással. Kényelmes ágyak, modern, szép szoba és kényelmes jól felszerelt fürdőszoba. A légkondi kifogástalan, és zajmentesen működött. A szoba egyébként jól hangszigetelt, az utca zaja egyáltalán nem szűrődött be. A reggeli svédasztalos, sokféle friss zöldség, sajtok, grill zöldségek, tojásfélék stb. Nagyon jól éreztük magunkat itt. A tisztaságra sincs panasz, ragyogott minden, eltekintve egy-két porcicától az ágy alatt, de ezt csak a nagyon kukacoskodó vendégek veszik észre! :-)
Stayed 2 nights in Sep 2023

10/10 Excellent

MÜSLÜM

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Temiz ve nezih bir yer tavsiye ediyorum
Stayed 1 night in Sep 2023

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Cagatay Erden

Stayed 2 nights in Aug 2023

8/10 Good

Duygu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Vasfiye

Stayed 1 night in Aug 2023

6/10 Okay

Gabriele

Stayed 1 night in Aug 2023