Residencia Polanco

Property class: 3

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Reviews

6.4 out of 10
Near Avenida Presidente Masaryk, Residencia Polanco provides free breakfast, dry cleaning/laundry services, and a gym. Stay connected with free in-room WiFi.

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
  • Gym
  • Bar

Room options

View all photos for Standard Room, 1 King Bed

Room

Standard Room, 1 King Bed

  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Preferential Room

Room amenity

Preferential Room

  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Preferential)

Room amenity

Deluxe Room (Preferential)

  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Located in Polanco, a neighborhood in Mexico City, Residencia Polanco is in the entertainment district and near a metro station. Palacio de Bellas Artes and Frida Kahlo Museum are cultural highlights, and travelers looking to shop may want to visit Paseo de la Reforma and Avenida Presidente Masaryk. Looking to enjoy an event or a game? See what's going on at Auditorio Nacional or Mexico City Arena. Visit our Mexico City travel guide
Map
Newton 272, Col. Chapultepec Morales, Mexico City, MDF, 10200

What's nearby

  • Directional signs for Avenida Presidente Masaryk, Calle Moliere, and Miguel Hidalgo.
    Avenida Presidente Masaryk
    7 min walk - 0.6 km
  • A modern building with a glass facade, a lake with ducks, and surrounding trees.
    Chapultepec Park
    15 min walk - 1.3 km
  • Two ancient stone statues in a museum.
    National Museum of Anthropology
    19 min walk - 1.6 km
  • A city street with a monument, tall buildings, and trees.
    Paseo de la Reforma
    5 min drive - 1.9 km
  • Spanish Consulate General
    12 min walk - 1.0 km

Getting around

  • Mexico City Buenavista Station
    7 min drive
  • Polanco Station
    10 min walk
  • Benito Juarez International Airport (MEX)
    34 min drive

Restaurants

  • La Docena
    3 min walk
  • Monarch Haus
    4 min walk
  • SiembraTortilleria/Comedor
    2 min walk
  • Siembra Tortilleria
    1 min walk
  • El Cotorreo
    3 min walk

About this property

Residencia Polanco

  • Hotel near Paseo de la Reforma
  • Near Avenida Presidente Masaryk, Residencia Polanco provides free breakfast, dry cleaning/laundry services, and a gym. Stay connected with free in-room WiFi.
  • You'll also find perks like:
    • Free self parking
    • Full breakfast (surcharge), a roundtrip airport shuttle (surcharge), and express check-in
    • Tour/ticket assistance, free newspapers, and an elevator
    • Guest reviews say good things about the overall condition
  • Room features
  • All guestrooms at Residencia Polanco boast comforts such as free WiFi and room service.
  • Other conveniences in all rooms include:
    • Pillowtop mattresses and down comforters
    • Bathrooms with tubs or showers and free toiletries
    • 30-inch TVs with cable channels
    • Daily housekeeping and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free breakfast available

Things to do

  • Gym

Family friendly

  • Laundry facilities
  • Living room

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • Elevator

More

  • 1 building
  • 4 floors
  • Built in 1997
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Towels provided

Entertainment

  • 30-inch TV with cable channels

Food and drink

  • Limited room service

More

  • Free local calls
  • Living room
  • Phone

Policies

Check-in

Check-in start time: 7:00 AM; Check-in end time: 11:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Only registered guests are allowed in the guestrooms

Frequently asked questions

Is Residencia Polanco pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Residencia Polanco?

Check-in start time: 7:00 AM; Check-in end time: 11:00 PM. After-hours check-in is not available.

What time is check-out at Residencia Polanco?

Check-out is at noon.

Does Residencia Polanco provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request.

Where is Residencia Polanco located?

Located in Polanco, this hotel is within a 15-minute walk of Avenida Presidente Masaryk and Chapultepec Park. Paseo de la Reforma and Auditorio Nacional are also within 1 mi (2 km). Polanco Station is 10 minutes by foot and San Joaquin Station is 19 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Residencia Polanco Reviews

6.4

7.0

Cleanliness

8.6

Location

7.2

Staff & service

6.0

Property conditions & facilities
Rating 10 - Excellent. 45 out of 301 reviews
Rating 8 - Good. 84 out of 301 reviews
Rating 6 - Okay. 87 out of 301 reviews
Rating 4 - Poor. 52 out of 301 reviews
Rating 2 - Terrible. 33 out of 301 reviews

Reviews

Verified review

2/10 Terrible

This place NO LONGER EXISTS but they have NOT brought down any of their listings. Their phone numbers DON'T work and I nonetheless got charged for reserving at this non-existent hotel!
Stayed 1 night in Oct 2020
Verified review

6/10 Okay

Francamente lo único que vale la pena es la ubicación. El precio por el servicio no de hospedaje es alto
Stayed 1 night in Feb 2020
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Es un hotel que podría ser muy hermoso pero esta muy descuidado sin mantenimiento, las toallas rotas y las sabanas viejas. El.precio ed caro por la zona porque esta en un excelente lugar pero creo que podrían invertirle un poco y estaría magnífico.
Stayed 1 night in Feb 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service

Bueno

Estan viejas las instalaciones pero esta muy bien ubicado
Stayed 1 night in Dec 2019
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Amenities
This is a semi-apartment building - what they used to call a residential hotel. There is a nicely appointed living room, a kitchen with a microwave (needs a mini- fridge, which my room had last year), a good bedroom (with a very cranky TV), and a decent bathroom, which they have really tried to update. No AC in the summer, no heat in the winter . . . there’s a large fan for the former and an electric heater for the latter. Excellent location, fabulous service.
Stayed 1 night in Oct 2019
Verified review

6/10 Okay

Liked: Staff & service
La ubicación es excelente, pero las habitaciones se ven viejas y descuidadas.
Stayed 1 night in Oct 2019
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El establecimiento es una porqueria insalubre y ademas no es lo mismo que lo que muestran en su publicidad, es pura mentira fue lo peor que hice el llegar a ese Motel por que no es hotel es una pocilga.
Stayed 3 nights in Aug 2019
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities

Mi experiencia en Residencia Polanco

Buena ubicación, pero el estado de mantenimiento está muy deteriorado.
Stayed 2 nights in Aug 2019
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
Las habitaciones están en condiciones muy lamentables de estado de conservación y equipamiento básico, es un hotel muy viejo que no ha recibido el mantenimiento adecuado.
Stayed 1 night in Jul 2019
Verified review

6/10 Okay

Muy bien ubicado y buen precio pero ya estan las instalaciones muy viejas para una noche estuvo bien
Stayed 1 night in Jul 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Propreté et tranquillité dans ce charmant hôtel, point négatif la connexion internet...coupure sans arrêt.
Stayed 1 night in Jun 2019
Verified review

6/10 Okay

Disliked: Staff & service, amenities, property conditions & facilities
No me gusto descuidado, viejo, dejado, no hay atencion, muy limitado, no hay telefono, no olía bien
Stayed 1 night in Jun 2019
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Muy buen trato, buenas y amigables personas, el lugar descuidado y viejo
Stayed 1 night in Jun 2019
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
La persona de recepción, nada atento, resolviendo problemas personal en el celular
Stayed 2 nights in May 2019
Verified review

8/10 Good

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Buena ubicación pero extremadamente viejo,el personal amable. No volvería
Stayed 1 night in May 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
buena ubicación para las actividades que realizo en la ciudad de Mexico, y los servicios son buenos, la atención del personal es excelente muy amables
Stayed 1 night in Apr 2019
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mixed views

It's a mix of feeling toward this Hotel. I think that management don't care very much about this Hotel and the potential it has in the area. The front desk people are very nice. No A/C , Need to ask for an electric fan for the night, the bed sheet was never changed but was neatly fixed every day, (4 days). Don't get me wrong its a very beautiful hotel and the area is amazing. The owner needs to improve more the building....and place towels daily, and not to wait until your guest need one and have to ask for it. At least I have few good stories to tell.
Stayed 4 nights in Apr 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buena ubicación en una zona segura y el personal muy amable y servicial
Stayed 1 night in Apr 2019
Verified review

4/10 Poor

Disliked: Staff & service, amenities, property conditions & facilities
NO cuentan con aire acondicionado, ni ventiladores. las chapas de la entrada de la habitacion se bloquean a cada rato, no hay botellas de agua en el cuarto, el sistema de cable de la tv. no funciona, el control no funcionaba me lo cambiaron y tampoco funcionaba. Solicite una factura y se negaron a otorgarmela, ocacionandome un gran problema
Stayed 4 nights in Apr 2019
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not stay here!

This hotel is absolutely horrible. There's black mold in the bathrooms, multiple smoke alarms that were beeping non-stop because the batteries were dying, dirty sheets, windows that don't lock, and they only provide one towel. I have nothing a positive to say about this hotel.
Stayed 7 nights in Apr 2019
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
Lo único bueno que tiene es la ubicación, Expedia cobro carísima La Comisión. Salía más barato directamente en el hotel. Las habitaciones no corresponden a las fotos que Expedia muestra.
Stayed 1 night in Apr 2019
Verified review

4/10 Poor

Liked: Property conditions & facilities
Maintenence all around it poor bath, bathroom, Elevtrical instalation
Stayed 3 nights in Apr 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, room comfort

Spacious

The hotel was spacious and it had nice beds and rooms, it’s a little old but the price is alright.
Stayed 1 night in Mar 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service
El hotel cuenta con estacionamiento, lo cual se agradece. El presonal es muy amable, el unico problema significativo es que no cuenta con aire acondicionado y/o calefaccion, lo cual representa una gran falla para los estandares de la zona urbano donde se localiza el hotel.
Stayed 2 nights in Mar 2019
Verified review

4/10 Poor

Muy viejo. Todo, sucio. Las puertas no cierran. No tenía toallas.
Stayed 1 night in Mar 2019