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Residencia Polanco

3.0 star property
Indulge in a stress-free stay with express check-in and luggage storage at your fingertips. Explore nearby Avenida Presidente Masaryk or National Museum of Anthropology for an unforgettable experience.

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In the heart of Polanco, Residencia Polanco offers a sophisticated retreat with amenities like dry cleaning/laundry services and in-room WiFi. Guests can enjoy perks like full breakfast, roundtrip airport shuttle, concierge services, tour/ticket assistance, luggage storage and an elevator. Previous guests praise the overall condition.

Reviews

6.4 out of 10

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
  • Gym
  • Bar

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Policies

Check-in

Check-in start time: 7:00 AM; Check-in end time: 11:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Only registered guests are allowed in the guestrooms

Frequently asked questions

Is Residencia Polanco pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Residencia Polanco?

Check-in start time: 7:00 AM; Check-in end time: 11:00 PM. After-hours check-in is not available.

What time is check-out at Residencia Polanco?

Check-out is at noon.

Does Residencia Polanco provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request.

Where is Residencia Polanco located?

Located in Polanco, this hotel is within 1 mi (2 km) of Avenida Presidente Masaryk, Paseo de la Reforma, and Auditorio Nacional. Angel of Independence Monument is 1.8 mi (3 km) away. Polanco Station is 10 minutes by foot and San Joaquin Station is 19 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

6.4

7.0

Cleanliness

8.6

Location

7.2

Staff & service

6.0

Property conditions & facilities
Rating 10 - Excellent. 45 out of 301 reviews
Rating 8 - Good. 84 out of 301 reviews
Rating 6 - Okay. 87 out of 301 reviews
Rating 4 - Poor. 52 out of 301 reviews
Rating 2 - Terrible. 33 out of 301 reviews

Reviews

Verified

2/10 Terrible

Anyonio

This place NO LONGER EXISTS but they have NOT brought down any of their listings. Their phone numbers DON'T work and I nonetheless got charged for reserving at this non-existent hotel!
Stayed 1 night in Oct 2020
Verified

6/10 Okay

Julio

Francamente lo único que vale la pena es la ubicación. El precio por el servicio no de hospedaje es alto
Stayed 1 night in Feb 2020
Verified

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Es un hotel que podría ser muy hermoso pero esta muy descuidado sin mantenimiento, las toallas rotas y las sabanas viejas. El.precio ed caro por la zona porque esta en un excelente lugar pero creo que podrían invertirle un poco y estaría magnífico.
Stayed 1 night in Feb 2020
Verified

8/10 Good

JESUS A

Liked: Cleanliness, staff & service

Bueno

Estan viejas las instalaciones pero esta muy bien ubicado
Stayed 1 night in Dec 2019
Verified

6/10 Okay

Minda

Liked: Cleanliness, staff & service
Disliked: Amenities
This is a semi-apartment building - what they used to call a residential hotel. There is a nicely appointed living room, a kitchen with a microwave (needs a mini- fridge, which my room had last year), a good bedroom (with a very cranky TV), and a decent bathroom, which they have really tried to update. No AC in the summer, no heat in the winter . . . there’s a large fan for the former and an electric heater for the latter. Excellent location, fabulous service.
Stayed 1 night in Oct 2019
Verified

6/10 Okay

Verified traveler

Liked: Staff & service
La ubicación es excelente, pero las habitaciones se ven viejas y descuidadas.
Stayed 1 night in Oct 2019
Verified

2/10 Terrible

EDUARDO

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El establecimiento es una porqueria insalubre y ademas no es lo mismo que lo que muestran en su publicidad, es pura mentira fue lo peor que hice el llegar a ese Motel por que no es hotel es una pocilga.
Stayed 3 nights in Aug 2019
Verified

6/10 Okay

mario

Liked: Staff & service
Disliked: Property conditions & facilities

Mi experiencia en Residencia Polanco

Buena ubicación, pero el estado de mantenimiento está muy deteriorado.
Stayed 2 nights in Aug 2019
Verified

4/10 Poor

Octavio

Disliked: Cleanliness, amenities, property conditions & facilities
Las habitaciones están en condiciones muy lamentables de estado de conservación y equipamiento básico, es un hotel muy viejo que no ha recibido el mantenimiento adecuado.
Stayed 1 night in Jul 2019
Verified

6/10 Okay

Verified traveler

Muy bien ubicado y buen precio pero ya estan las instalaciones muy viejas para una noche estuvo bien
Stayed 1 night in Jul 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Propreté et tranquillité dans ce charmant hôtel, point négatif la connexion internet...coupure sans arrêt.
Stayed 1 night in Jun 2019
Verified

6/10 Okay

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
No me gusto descuidado, viejo, dejado, no hay atencion, muy limitado, no hay telefono, no olía bien
Stayed 1 night in Jun 2019
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Muy buen trato, buenas y amigables personas, el lugar descuidado y viejo
Stayed 1 night in Jun 2019
Verified

10/10 Excellent

GG

Liked: Cleanliness, amenities, property conditions & facilities
La persona de recepción, nada atento, resolviendo problemas personal en el celular
Stayed 2 nights in May 2019
Verified

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Buena ubicación pero extremadamente viejo,el personal amable. No volvería
Stayed 1 night in May 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
buena ubicación para las actividades que realizo en la ciudad de Mexico, y los servicios son buenos, la atención del personal es excelente muy amables
Stayed 1 night in Apr 2019
Verified

4/10 Poor

LUIS

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mixed views

It's a mix of feeling toward this Hotel. I think that management don't care very much about this Hotel and the potential it has in the area. The front desk people are very nice. No A/C , Need to ask for an electric fan for the night, the bed sheet was never changed but was neatly fixed every day, (4 days). Don't get me wrong its a very beautiful hotel and the area is amazing. The owner needs to improve more the building....and place towels daily, and not to wait until your guest need one and have to ask for it. At least I have few good stories to tell.
Stayed 4 nights in Apr 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buena ubicación en una zona segura y el personal muy amable y servicial
Stayed 1 night in Apr 2019
Verified

4/10 Poor

JAIME

Disliked: Staff & service, amenities, property conditions & facilities
NO cuentan con aire acondicionado, ni ventiladores. las chapas de la entrada de la habitacion se bloquean a cada rato, no hay botellas de agua en el cuarto, el sistema de cable de la tv. no funciona, el control no funcionaba me lo cambiaron y tampoco funcionaba. Solicite una factura y se negaron a otorgarmela, ocacionandome un gran problema
Stayed 4 nights in Apr 2019
Verified

2/10 Terrible

Shilo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not stay here!

This hotel is absolutely horrible. There's black mold in the bathrooms, multiple smoke alarms that were beeping non-stop because the batteries were dying, dirty sheets, windows that don't lock, and they only provide one towel. I have nothing a positive to say about this hotel.
Stayed 7 nights in Apr 2019
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Lo único bueno que tiene es la ubicación, Expedia cobro carísima La Comisión. Salía más barato directamente en el hotel. Las habitaciones no corresponden a las fotos que Expedia muestra.
Stayed 1 night in Apr 2019
Verified

4/10 Poor

Verified traveler

Liked: Property conditions & facilities
Maintenence all around it poor bath, bathroom, Elevtrical instalation
Stayed 3 nights in Apr 2019
Verified

10/10 Excellent

Katan

Liked: Cleanliness, staff & service, room comfort

Spacious

The hotel was spacious and it had nice beds and rooms, it’s a little old but the price is alright.
Stayed 1 night in Mar 2019
Verified

8/10 Good

LUIS

Liked: Cleanliness, staff & service
El hotel cuenta con estacionamiento, lo cual se agradece. El presonal es muy amable, el unico problema significativo es que no cuenta con aire acondicionado y/o calefaccion, lo cual representa una gran falla para los estandares de la zona urbano donde se localiza el hotel.
Stayed 2 nights in Mar 2019
Verified

4/10 Poor

JULIA

Muy viejo. Todo, sucio. Las puertas no cierran. No tenía toallas.
Stayed 1 night in Mar 2019