Dear Ms. Brittany,Thank you for taking the time to share your feedback with us. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to continue to focus on enhancing the experience of all our guests.We look forward to welcoming you again

Dear Jeanne,Thank you for taking the time to share your feedback.we would like to extend our sincerest apologies about the system error that happened during your check in experience. we hold ourselves to high standards and your experience fails below our caliber.Thank you again for staying with us and we hope you give us the chance to regain your trust again in our property.