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Reviews of Tru by Hilton Mobile

2.5 out of 5
Tru by Hilton Mobile
1492 Satchel Paige Drive, Mobile, AL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 365 out of 551 reviews" "
Rating 8 - Good. 110 out of 551 reviews" "
Rating 6 - Okay. 38 out of 551 reviews" "
Rating 4 - Poor. 18 out of 551 reviews" "
Rating 2 - Terrible. 20 out of 551 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Venice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, convenient to shopping and restaurants.
Stayed 1 night in May 2024

6/10 Okay

siaw

Liked: Staff & service, property conditions & facilities
Bedsheets have fresh stains. Need fresh sheets
Stayed 1 night in May 2024

10/10 Excellent

Chris

Liked: Amenities
Great location
Stayed 1 night in Apr 2024

4/10 Poor

Rose

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was okay overall all but I do have one major safety problem. I was in a handicap room by choice. My complaint is that there were no grippies on the bottom of the bathtub. Once I used soap, shampoo, and conditioner, the bottom of the tub was so slippery that I had to finish the rest of my shower while constantly holding on to one of the wall railings. Even then I was still scared I was going to slip and fall. I was with a friend who also rented a handicap room, and she said her bathtub was very slippery too. Please Tru Hilton, put grippies on the bottom of your bathtubs!!!!!
Stayed 1 night in Apr 2024

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, realitively new hotel. No complaints
Stayed 3 nights in Feb 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always consistent and clean hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

Kevin, Cordova

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. I plan to visit again.
Stayed 1 night in Apr 2024

4/10 Poor

Kim

Traveled with family
We usually have a very good check-in and time here at Tru by Hilton, but this time The clerk told me that I couldn’t park my pick up truck and trailer on the premises and I had to park in the street. Where he told me to park was a no parking tow away zone. This was very frustrating and disappointing especially after driving 12 hours to get here.
Stayed 1 night in Mar 2024

10/10 Excellent

Dacia

Stayed 1 night in Mar 2024

10/10 Excellent

Tyra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was a breeze. Front desk gentleman was nice and welcoming!
Stayed 1 night in Mar 2024

8/10 Good

Raven

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
I recently stayed at this hotel for the weekend and had a mixed experience. The staff was incredibly friendly and accommodating throughout my stay. The breakfast provided was decent with no complaints. However, I was disappointed to find that my room was not cleaned properly. There were dried food stains on the lampshade, hair in the tub, and on the sink area. This aspect of cleanliness definitely needs improvement for a more satisfying guest experience.
Stayed 1 night in Mar 2024

10/10 Excellent

Sarah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel , clean, friendly staff , kids enjoyed the complementary breakfast.
Stayed 3 nights in Feb 2024

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

2/10 Terrible

Dylon

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

DEBRA, Norwalk

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right off I10
Stayed 1 night in Feb 2024

10/10 Excellent

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay. Fantastic staff!!!
Stayed 1 night in Jan 2024

10/10 Excellent

Terri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. We stay each time we come to Mobile. A little pricey compared to others but worth it.
Stayed 1 night in Jan 2024

2/10 Terrible

Quiara

Stayed 1 night in Jan 2024

10/10 Excellent

Richard

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this place the staff were so nice, the environment was cozy, and the breakfast was plentiful.
Stayed 1 night in Jan 2024

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and a polite knowledgeable staff.
Stayed 1 night in Jan 2024

6/10 Okay

thomas

Traveled with family
Liked: Staff & service
Didn’t feel like a Hilton stay. Seemed cheap. No coffee maker or microwave in room.
Stayed 1 night in Jan 2024

10/10 Excellent

Stephanie, San Antonio

Stayed 1 night in Jan 2024

10/10 Excellent

americo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Jeviah

Stayed 1 night in Jan 2024

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
The property is well-kept and easilt accessible from the freeway. It is centrally located to shopping.
Stayed 4 nights in Dec 2023

6/10 Okay

Toreakia

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Bedding and floors not so clean but staff was amazing
Stayed 2 nights in Dec 2023

8/10 Good

Tavarius

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Bed was not clean, crumbs and hair from someone else
Stayed 1 night in Dec 2023

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in Dec 2023

10/10 Excellent

Raven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, staff was friendly.

10/10 Excellent

Kara

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
The facility is clean, well equipped, easy parking. The staff is very helpful. Breakfast was good too
Stayed 1 night in Dec 2023

8/10 Good

Christy

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
There were hairs on the night stand and in the tub. I had stayed here a month before and it was very clean. This time, I had to clean the room.
Stayed 1 night in Nov 2023

8/10 Good

William

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice modern looking property
Stayed 1 night in Nov 2023

8/10 Good

Joanna

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I’ve stayed at this location before that’s why I rebooked here again . But this time maybe the final time . We didn’t receive any room service until the day before check out . We stayed for 4 nights . We needed fresh clean towels and room cleaned . I guess they don’t offer daily room service.
Stayed 1 night in Nov 2023

10/10 Excellent

Gregory

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with my choice
Stayed 1 night in Nov 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Consistent hotel service and stay
Always consistent hotel stay experience. Friendly staff, breakfast is good with nice selection, clean comfortable room.
Stayed 2 nights in Nov 2023

10/10 Excellent

Christy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was very clean except for the bathtub. Other than that it was perfect.
Stayed 1 night in Nov 2023

10/10 Excellent

Mercedes

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Rafael

Stayed 3 nights in Sep 2023

10/10 Excellent

Jessica, South Royalton

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was nice, bed comfortable, quiet despite being pet friendly and lots of pet families, breakfast was good. We brought our cat and dog, they were very comfortable and had room to stretch their legs. Shampoo and soap in abundance, didn’t even have to use my home soaps.
Stayed 3 nights in Jun 2023

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Sep 2023

8/10 Good

Shelley K

Traveled with pets
Liked: Amenities
Receptionist needs a friendlier attitude. This is my fourth stay here. I like the contemporary design of the property. My room has always been spotless until this trip. The room has an unusual odor and areas of the room are not as clean as usual. This won’t stop me from returning, but I hope for a better experience next time. And a $50 pet fee is a bit steep. IMO.
Stayed 1 night in Aug 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Okay! First off the bathroom sink kept backing up! Only one garbage can In the room customer service sucked their attitudes was horrible! Housekeeping came in to my room without our permission made up one bed left the other one didn’t leave any towels….
Stayed 4 nights in Aug 2023

10/10 Excellent

Kurt

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice place to stay.
This was our 2nd time staying at this particular location. We stayed there last year & were really pleased with everything & it didn't disappoint us this time either. This hotel is our go-to place to stay if we overnight in Mobile. There's a decent selection of stores & food near by & even a Costco right next door.
Stayed 1 night in Aug 2023

10/10 Excellent

danny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Janee

Stayed 1 night in Aug 2023

8/10 Good

Debra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent spot close to shopping and food options. Hotel is clean, new and modern. Super soft bedding and comfy pillows. Will stay again!
Stayed 1 night in Aug 2023

6/10 Okay

Bennie

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Jul 2023