8/10 Good
Richard, Burlington
Traveled with partner
Jun 23, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautifully located on the lake. The grounds are awesome. I have to say that everything around the hotel is beautifully kept.
This was the third time I was in the hotel. This time I had a feeling that was something different. I stayed there for 2 nights from Thursday to Saturday. I have noticed the hotel was almost empty. I felt sorry for the hotel because it is a beautiful place. I was wondering why it was so empty? I think the hotel started to cut down on expenses. I didn't see any doorman welcoming the guests and somehow the atmosphere was not that welcoming. We have traveled from Burlington, Ontario there for my wife's birthday. Before coming to the hotel I sent them a note to make something special for my wife. When we arrived I was quite disappointed that not even a single flower or a few chocolate candies were left there for my wife. Usually when we stayed at similar hotels for the special occasion we got a bottle of champagne.
I think the management would do good to take a trip to White Oaks Hotel in Niagara on the lake to see how they operate the business. How they make each and every guest to to feel special and appropriated.
I am not sure if I come again to this hotel.
Richard
Stayed 2 nights in Jun 2024