Mount Index Tours

Hotel is centrally located and the staff was pleasant and attentive. Hotel is lovely but as others have reported it could use a refresh. Air conditioning in my room was not sufficiently cool and there was a slight musty smell. Otherwise-lovely hotel.

The check in process was very smooth. They had a room available for early check in, which was a welcome comfort. The elevator was always quick to arrive during our visit. One of those little things that make a big difference. Proximity to Pike Place Market was a big positive. Onsite dining was good, though a little pricey. The 15 dollar dining credit was very welcome. The room was comfortable during the day. At night, the curtains didn't quite keep out all of the light, making it always seem as if the sun was just rising, even in the middle of the night. Pillows, a very individual preference, were too soft. They would squish down to nothing, making it no support at all. . Thermostat controls were wonky, but that is an issue with the brand and not the hotel's fault. Overall a good stay