Sports facility

Reviews of Hyatt Centric Mountain View

4 out of 5
Hyatt Centric Mountain View
409 San Antonio Rd, Mountain View, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 356 out of 483 reviews" "
Rating 8 - Good. 75 out of 483 reviews" "
Rating 6 - Okay. 24 out of 483 reviews" "
Rating 4 - Poor. 15 out of 483 reviews" "
Rating 2 - Terrible. 13 out of 483 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dana

Traveled with partner
This hotel was great! We moved my son into the area and stayed here because of the close proximity to him but did not realize that this hotel was as wonderful as it was!! Not only is it really but the staff was so accommodating and it is literally is close to everything we needed!! We will definitely be staying there again! It is now the hotel of choice when we come visit our son!!
Stayed 3 nights in May 2024
Response from Laura G - Assistant General Manager on May 26, 2024
Dear Dana,Thank you for staying with us and taking the time to leave such a detailed review. We are delighted to hear that you enjoyed your stay and are satisfied with the services offered. We are very fortunate to be located in the heart of Silicon Valley. We look forward to welcoming you back the next time your travels bring you to Mountain View.

10/10 Excellent

Lizeth

Stayed 1 night in May 2024
Response from Laura G - Assistant General Manager on May 12, 2024
Dear Lizeth,First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided. Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests. Thank you again for taking the time to share your comments with us and we are looking forward to welcoming you back soon.

8/10 Good

Sarah

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The restaurant service is a bit slow but overall good stay. They do lock you out if you dont check out by 11am so be sure to checkout on time
Stayed 2 nights in May 2024
Response from Laura G - Assistant General Manager on May 6, 2024
Dear Sarah,First, please let us thank you for choosing to stay at Hyatt Centric Mountain View for your recent trip. We will share your feedback with the Food and Beverage Director to make sure all our guests are having a great experience and reinforce our service.The room keys do expire at checkout time. Again, if a late checkout is required, we are happy to update your keys as needed. We do have a policy against using offensive language. As a result, we reserve the right to refuse service to anyone who violates this policy.We thank you again for taking the time to share your feedback. If you have any outstanding concerns, please contact the hotel to continue our conversation directly.

2/10 Terrible

Brian

Disliked: Staff & service
Never going back
Stayed 1 night in Apr 2024
Response from Laura G - Assistant General Manager on Apr 28, 2024
Dear Brian,We apologize for any miscommunication regarding our 4pm check-in time and our 11am checkout time and that we could not provide a complimentary same-day cancelation because you did not agree with the policy. We hope someday, you do choose to keep your reservation and give us the opportunity to host you. If you have any further outstanding concerns, please reach out to the hotel directly. We will be happy to assist you.

10/10 Excellent

Aaron Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and the staff were very friendly.
Stayed 2 nights in Apr 2024
Response from Laura G - Assistant General Manager on Apr 28, 2024
Dear Aaron, First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided. Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests. Thank you again for taking the time to share your comments with us and we are looking forward to welcoming you back soon.

4/10 Poor

Luis, San Francisco

Stayed 1 night in Apr 2024
Response from Laura G - Assistant General Manager on May 14, 2024
Dear Luis,Thank you for taking time to share your comments with us.Our mission is to make every stay as close to perfection as possible ensuring our guests with the most relaxing experience, however we are sorry if we did not live up to the expectations you have so rightfully set before us, and we want to pass our apologies. We invite you to contact the hotel directly to share any comments on how we could improve our service; we will be happy to hear any constructive feedback and appreciate it.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hyatt Centric Mountain View was wonderful. Our stay was great. Not that Expedia had anything to do with that. The Hyatt helped me the best that they could to help fix my booking issues. Expedia booked me an ADA room again without telling me that before I booked the room. The entire Hyatt staff was outstanding and so was the room that they transferred me to. I created an account with Hyatt because they were so wonderful. I will book directly through them from here on out. Thank you Hyatt!
Stayed 1 night in Apr 2024
Response from Laura G - Assistant General Manager on Apr 22, 2024
Dear David,We are delighted to read that you had such a wonderful experience and that we were able to exceed your expectations. All our team is working very hard to achieve our main goal which is the complete satisfaction of all our guests. Welcome to World of Hyatt and we hope to host you again soon; it would be our pleasure.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Totally decent. Restaurant was surprisingly good. And a super-convenient 10-minute walk from Caltrain.
Stayed 2 nights in Mar 2024
Response from Laura G - Assistant General Manager on Mar 24, 2024
Dear Peter,We really appreciate you took the time to write such a detailed review of your recent stay at Hyatt Centric Mountain View. It is very helpful for us to have your feedback as well for all the future travelers coming to our hotel. We are delighted to read that you had such a wonderful experience and that we were able to exceed your expectations. All our team is working very hard to achieve our main goal which is the complete satisfaction of all our guests.Thank you again for giving us the opportunity to be your hosts and we are looking forward to your next visit.

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
U
Stayed 2 nights in Feb 2024
Response from Laura G - Assistant General Manager on Mar 11, 2024
Dear Francisco,First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided. Thank you for taking the time to complete this review and we hope to welcome you back soon.

10/10 Excellent

Natasha

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and amenities
Stayed 2 nights in Feb 2024
Response from Laura G - Assistant General Manager on Mar 5, 2024
Dear Natasha,We really appreciate you took the time to write such a detailed review of your recent stay at Hyatt Centric Mountain View. It is very helpful for us to have your feedback as well for all the future travelers coming to our hotel. We are delighted to read that you had such a wonderful experience and that we were able to exceed your expectations. All our team is working very hard to achieve our main goal which is the complete satisfaction of all our guests.Thank you again for sharing your feedback. We hope to welcome you back soon.

10/10 Excellent

Dua

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phenomenal stay!
Stayed 2 nights in Feb 2024
Response from Laura G - Assistant General Manager on Feb 27, 2024
Dear Dua,First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that you had a phenomenal stay!Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests. Thank you again for taking the time to share your comments with us and we are looking forward to welcoming you back soon.

10/10 Excellent

Shawntora

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at this property. The service was nice and the staff was very friendly and acknowledged you as you came and left. I would recommend this property to anyone visiting Stanford University. I didn’t like the fact they charge for parking when you are already paying to stay at the property. Overall a very good experience!
Stayed 3 nights in Feb 2024
Response from Laura G - Assistant General Manager on Feb 26, 2024
Dear Shawntora,Thank you for choosing to stay with us for your recent trip. We are delighted to hear that you enjoyed the facility and services provided and everything met your expectations. We hope to have the opportunity to welcome you back soon.

6/10 Okay

Rui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a smell in the room that didn’t go away.
Stayed 1 night in Feb 2024
Response from Laura G - Assistant General Manager on Feb 21, 2024
Dear Rui,First of all, we want to thank you on behalf of all Hyatt Centric Mountain View staff for choosing us to host you and sharing your experiences. We would like to assure you that your most recent experience is not the standard of our hotel. Your feedback will be shared with our Executive Housekeeper to make sure all our guests are having a great experience and reinforce our service. Thank you again for sharing your comments. We hope that we will have the opportunity to welcome you back where we will surpass all past experiences.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place to stay near Stanford
I needed to stay in the area due to the hospitalization of a family member at Stanford. This was a good place to stay as in good proximity to Stanford. Very clean, comfortable and current. A good restaurant with good food and service. Located directly in a shopping area with lots of restaurants just out the door. The hotel can be a little tricky to spot. Parking is across a narrow street and not adjacent to the hotel. Not a big issue just not the usual parking situation.
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 19, 2024
Dear Guest,We really appreciate you took the time to write such a detailed review of your recent stay at Hyatt Centric Mountain View. It is very helpful for us to have your feedback as well for all the future travelers coming to our hotel. We are delighted to read that you had such a wonderful experience and that we were able to exceed your expectations. All our team is working very hard to achieve our main goal which is the complete satisfaction of all our guests. Thank you again for the opportunity to be your hosts. We send our best wishes to you and your family and hope to welcome you back for a more joyous occasion.

10/10 Excellent

Young

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Feb 2024
Response from - Hotel Management on Feb 11, 2024
Dear Ford,First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided. Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests. Thank you again for taking the time to share your comments with us and we are looking forward to welcoming you back soon.

10/10 Excellent

Moises

Stayed 1 night in Jan 2024
Response from Laura G - Assistant General Manager on Feb 3, 2024
Dear Moises,First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided. Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests. We look forward to welcoming you back soon.

10/10 Excellent

Randy

Stayed 1 night in Jan 2024
Response from Laura G - Assistant General Manager on Feb 8, 2024
Dear Randy,First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided.Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests.We look forward to welcoming you back soon.

10/10 Excellent

Amit

Stayed 3 nights in Jan 2024
Response from Hotel Management on Jan 8, 2024
Dear Amit, First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided. Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests. Thank you again for taking the time to share your comments with us and we are looking forward to welcoming you back soon.

10/10 Excellent

Cornelius

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Hotel Management on Jan 8, 2024
Dear Cornelius,First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided. Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests. Thank you again for taking the time to share your comments with us and we are looking forward to welcoming you back soon.

10/10 Excellent

Indrawan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel. Top location, large room, nice bathroom, hot tub. All great. My only complaint, we were charge water even though we did not take any. Other than that perfect stay.
Stayed 6 nights in Dec 2023
Response from Hotel Management on Jan 8, 2024
Dear Indrawan,First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided. We invite you to contact the hotel directly, so we are able to view your folio and address the water bottle charges. Thank you again for taking the time to share your comments with us and we are looking forward to welcoming you back soon.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second time here. We love it!❤️
Stayed 2 nights in Jan 2024
Response from Laura G - Assistant General Manager on Jan 8, 2024
Dear David, First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided. Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests. Thank you again for taking the time to share your comments with us and we are looking forward to welcoming you back soon.

8/10 Good

Ozzie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Laura G - Assistant General Manager on Jan 6, 2024
Dear Ozzie,First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided.Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests.Thank you again for taking the time to share your comments with us and we are looking forward to welcoming you back soon.

10/10 Excellent

Richard K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Laura G - Assistant General Manager on Jan 6, 2024
Dear Richard,First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided.Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests.Thank you again for taking the time to share your comments with us and we are looking forward to welcoming you back soon.

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Laura G - Assistant General Manager on Dec 31, 2023
Dear Renee,First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided. Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests. Thank you again for taking the time to share your comments with us and we are looking forward to welcoming you back soon.

8/10 Good

Chris, Greensboro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here when visiting our Son's family in Los Altos and have found it to be a very nice property with professional & helpful staff... conceptually we really like it. This visit was a disappointment in that the room was too cold... we turned up the thermostat to 77, but the room did not warm enough. We call for assistance and a maintenance person came up and showed me that we needed to turn up the fan/blower... he did and left. The room didn't warm any better. There is clearly a problem with the overall system... in the hallway immediately outside of our room, it felt about 10 degrees warmer than in our room. We love this hotel, but will not be able to stay there going forward if the climate control malfunction is not corrected.
Stayed 3 nights in Dec 2023
Response from Laura G - Assistant General Manager on Dec 31, 2023
Dear Chris,First of all, we want to thank you on behalf of all Hyatt Centric Mountain View staff for choosing us to host you and sharing your experiences. We would like to assure you that your most recent experience is not the standard of our hotel. We experienced a hotel-wide system error with our HVAC system which has already been corrected. We hope that we will have the opportunity to welcome you back and surpass all past experiences.

10/10 Excellent

Jae Hwang

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good!!
Stayed 1 night in Dec 2023
Response from Hotel Management on Feb 3, 2024
Dear Jae, First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided. Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests. We are looking forward to welcoming you back soon.

10/10 Excellent

Royce

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Laura G - Assistant General Manager on Dec 28, 2023
Dear Royce, First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided. Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests. Thank you again for taking the time to share your comments with us and we are looking forward to welcoming you back soon.

10/10 Excellent

Rica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had such a great experience at this hotel. Staff were professional and friendly. I especially love the room. It was clean, spacious, and modem. Price was a bit high, could be a bit lower; that would be my only draw back. But overall it was worth staying at the hotel!!
Stayed 1 night in Dec 2023
Response from Laura G - Assistant General Manager on Dec 21, 2023
Dear Rica,First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided. Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests. Thank you again for taking the time to share your comments with us and we are looking forward to welcoming you back soon.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Laura G - Assistant General Manager on Dec 19, 2023
Dear Steve,First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided. Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests. Thank you again for taking the time to share your comments with us and we are looking forward to welcoming you back soon.

10/10 Excellent

Mark

Stayed 3 nights in Dec 2023
Response from Laura G - Assistant General Manager on Jan 2, 2024
Dear Mark,Please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided. We hope to welcome you back soon.

10/10 Excellent

Gabriella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Laura G - Assistant General Manager on Dec 13, 2023
Dear Gabriella,First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided. Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests. Thank you again for taking the time to share your comments with us and we are looking forward to welcoming you back soon.

10/10 Excellent

John

Stayed 1 night in Dec 2023
Response from Laura G - Assistant General Manager on Dec 31, 2023
Dear John,First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided. Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests. Thank you again for taking the time to share your comments with us and we are looking forward to welcoming you back soon.

10/10 Excellent

Benjamin

Stayed 2 nights in Nov 2023
Response from Laura G - Assistant General Manager on Dec 19, 2023
Dear Benjamin,First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided. Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests. Thank you again for taking the time to share your comments with us and we are looking forward to welcoming you back soon.

10/10 Excellent

kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable rooms and very pleasant staff.
Stayed 4 nights in Nov 2023
Response from Laura G - Assistant General Manager on Dec 1, 2023
Dear Kimberly,Thank you for choosing to stay with us at Hyatt Centric Mountain View and taking the time to complete a review. We are pleased to hear your enjoyed our comfortable rooms and the staff pleasantly provided exceptional service. Your review encourages us to continue to strive for our main goal which is complete satisfaction of all guests. Thank you again and we hope to have the pleasure of hosting you again soon.

10/10 Excellent

Mindy

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel with everything you need.
Stayed 1 night in Nov 2023
Response from Laura G - Assistant General Manager on Nov 12, 2023
Dear Mindy,First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided.Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests.Thank you again for taking the time to share your comments with us and we are looking forward to welcoming you back soon.

10/10 Excellent

Katherine

Stayed 1 night in Nov 2023
Response from Laura G - Assistant General Manager on Nov 25, 2023
Dear Katherine, First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided. Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests. Thank you again for taking the time to share your comments with us and we are looking forward to welcoming you back soon.

10/10 Excellent

Richard K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was great! Spent a lot of time in the pool and ‘hot tub’ and enjoy the experience. Staff at front desk was very helpful. Will stay at the Centric next time I’m in Mountain View. Thanks
Stayed 3 nights in Oct 2023
Response from Laura G - Assistant General Manager on Oct 30, 2023
Dear Richard,We really appreciate you took the time to write such a detailed review of your recent stay at Hyatt Centric Mountain View. It is very helpful for us to have your feedback as well for all the future travelers coming to our hotel. We are delighted to read that you had such a wonderful experience and that we were able to exceed your expectations. All our team is working very hard to achieve our main goal which is the complete satisfaction of all our guests.I will personally congratulate the Front Desk Staff for the outstanding service they provided to you and your family, they will be very motivated while reading your kind review. It was a pleasure to host you and we hope to welcome you back soon.

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super Nice
What a nice hotel!! My only complaint would be the pillows were REALLY squishy but I should know better to bring my own. We stay for a soccer tournament and would definitely stay again. Great happy hour drinks too!!
Stayed 1 night in Oct 2023
Response from Laura G - Assistant General Manager on Oct 30, 2023
Dear Diana, I would like to thank you for taking the time to complete our survey and share your comments with us, it is very important for us to receive your feedback and we are glad to know that you were satisfied with the service offered. We do offer foam pillows which are more firm and they are available per request at the Front Desk. Thank you again for giving us the opportunity to be your hosts and we are looking forward to your next visit.

10/10 Excellent

Flavio

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Laura G - Assistant General Manager on Oct 30, 2023
Dear Flavio,First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided. Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests. We hope to welcome you back soon!

10/10 Excellent

Chris, Greensboro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well taken care of and classy. Friendly staff & great access to shopping and businesses.
Stayed 3 nights in Oct 2023
Response from Laura G - Assistant General Manager on Oct 23, 2023
Dear Chris,First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided. Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests. Thank you again for taking the time to share your comments with us and we are looking forward to welcoming you back soon.

10/10 Excellent

Margaret

Stayed 1 night in Oct 2023
Response from Laura G - Assistant General Manager on Oct 24, 2023
Dear Margaret,Thank you for choosing to stay with us at Hyatt Centric Mountain View for your recent trip. We are delighted to read that you had such a wonderful experience and that we were able to exceed your expectations. All our team is working very hard to achieve our main goal which is the complete satisfaction of all our guests. We hope to welcome you back soon!

10/10 Excellent

Taurez

Liked: Cleanliness, amenities, property conditions & facilities
The property was immaculate
Stayed 2 nights in Oct 2023
Response from HR on Oct 14, 2023
Dear Taurez,First and foremost, please let me thank you for taking the time to leave a review, we are so delighted to see that everything was up to your expectations and that you enjoyed our facilities. We are looking forward to welcome you back soon.

10/10 Excellent

Ruslana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay for the price!
Stayed 1 night in Oct 2023
Response from Laura G - Assistant General Manager on Oct 11, 2023
Dear Ruslana, First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities. Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests. Thank you again for taking the time to share your comments with us and we are looking forward to welcoming you back soon.

10/10 Excellent

Mario

Stayed 1 night in Oct 2023
Response from Laura G - AGM on Oct 28, 2023
Dear Mario,First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided.Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests.Thank you again for taking the time to share your comments with us and we are looking forward to welcoming you back soon.

8/10 Good

Noah

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Great value, centrally located.
Room was comfortable and had all the amenities needed. Fridge is small. Desk has lots of outlets for computers, etc. minimalist design of room worked well. Location is great and staff is friendly. Carpets in hallway on third floor need more attention.
Stayed 3 nights in Sep 2023
Response from Laura G - Assistant General Manager on Oct 3, 2023
Dear Noah, We really appreciate you took the time to write such a detailed review of your recent stay at Hyatt Centric Mountain View. We are delighted to read that you had such a wonderful experience and that we were able to exceed your expectations. All our team is working very hard to achieve our main goal which is the complete satisfaction of all our guests. Thank you again for taking the time to share your feedback and we look forward to welcoming you again.

10/10 Excellent

Michael

Stayed 1 night in Sep 2023
Response from Laura G - Assistant General Manager on Oct 3, 2023
Dear Michael,Thank you for choosing to stay with us at Hyatt Centric Mountain View. Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests. We hope to have the opportunity to host you again soon.

6/10 Okay

christina

Liked: Cleanliness, staff & service, property conditions & facilities
They said breakfast served 6:00 to 9:30. No breakfast we had to pay for our own coffee. Bring back continental breakfast
Stayed 1 night in Sep 2023
Response from Laura G - Assistant General Manager on Sep 30, 2023
Dear Christina,Thank you for choosing to stay with us at Hyatt Centric Mountain View for your recent stay. We apologize for the miscommunication regarding the breakfast hours. Our restaurant is open weekdays for breakfast from 6:30am to 9:30am and weekends 7:30am to 10:30am. We do offer rates that include breakfast if you are interested and we would be more than happy to assist you making the reservation. Coffee is offered complimentary in the guest room only. We apologize that we did not meet your expectations but hope you were able to enjoy the rest of your stay.

10/10 Excellent

Courtney

Stayed 2 nights in Sep 2023
Response from Laura G - Assistant General Manager on Sep 21, 2023
Dear Courtney,Thank you for choosing to stay with us at Hyatt Centric Mountain View and taking the time to complete a review. We are overjoyed to hear that you had a wonderful stay as our goal is always provide an exemplary stay! We hope to host you again soon.

6/10 Okay

YASUKANE

Stayed 1 night in Sep 2023
Response from Laura G - AGM on Oct 10, 2023
Dear Yasukane,First, please let me thank you for choosing to stay with us at Hyatt Centric Mountain View for your recent trip. Our mission is to provide always and exemplary stay for all of our guests and we apologize that we did not meet that expectation. We invite you to reach out to the hotel directly to share any feedback on how we can improve your experience and rectify and negative past experiences. We hope to have the opportunity to host you again, it would be our pleasure!

10/10 Excellent

Luis

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from Laura G - Assistant General Manager on Sep 18, 2023
Dear Luis,Thank you for choosing to stay with us at Hyatt Centric Mountain View for your recent trip and taking the time to complete a review. Our main goal is to always provide an exemplary stay and we are delighted to see that we met that expectation for you. We hope to host you again soon; it will be our please!