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"Lobby was grand and big, typical of Lotte style. Our first impression of the porter when we get off the taxi, he was grouchy and not welcoming at all. There's also a queuing system for check in if you arrive before the official check in time at 1500. Seldom see this practices in other hotels. Even with the queuing ticket issued, you are only allowed to come back and check in earliest at 1430 onwards. Room was smaller and very dated! No smart TV and only one international plug at the desk area. Safe is also very difficult to use. The bathroom amenities was nice smelling and water pressure really strong. Location wise connected to Lotte mall, lots of restaurants n shops nearby. Definitely convenient. Overall, I think the experience will be even better if they revamp their rooms and consistent customer service throughout"

"Decent breakfast, room clean "

"Very comfortable room & bed. Not too big, but it was very good for 2 persons. Lots of places to eat & shop nearby. Staff was very friendly & they even gave us a complimentary late check out. Very happy & pleased with this stay!"

"Nice hotel right in front of Lotte Department stores and close enough to the metro."

"It was my first time visiting Busan and was surprised how small the room was, but it had all the necessary amenities in the room. Nothing was missing and my wife and I stayed two nights comfortably. The room was very clean and organized and the front desk staff were very friendly. Also, you can drop off your luggage before your check-in time so that you can walk around the city freely. Did I mention the breakfast that is included with the room? It is amazing with good variety of meats and veggies Korean style. We have absolutely loved this hotel and if I travel to Korea again, I will definitely stay at their hotels more often."

"5 Stars all around, amazing stay and beautiful hotel!"

"Tyy"

"Great housekeeping staff and decent location in the middle of the action but management too profit centered day, even asked us to pay a deposit for umbrellas which is a first in all our travels in Asia! Feels like the management company running this property is more consumed by installing an automated dispenser for toothbrushes and charging for every courtesy item we’re accustomed to right as you enter the lobby. We found it cold uninviting and so transactional that we will not be returning. Rooms were cheaply decorated but the housekeeping staff was exceptionally thorough."

"Extremely Modern Hotel with Great views and Amazing Staff."