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그랜드 하얏트 뭄바이 호텔 & 서비스드 아파트 여행 후기

5 out of 5
그랜드 하얏트 뭄바이 호텔 & 서비스드 아파트
Bandra Kurla Complex vicinity, Off Western Express Highway, Vakola, Mumbai, Maharashtra

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1002개 이용 후기 중 622개" "
평점 8 - 좋아요. 1002개 이용 후기 중 238개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 72개" "
평점 4 - 별로예요. 1002개 이용 후기 중 35개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 35개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

scandinavianbiogas

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2024년 1월에 3박 숙박함
답변 제공: Dietmar Kielnhofer 님, 2024년 2월 14일
Dear Guest, Thank you very much for taking out the time to post your lovely review.At Grand Hyatt Mumbai, we strive to ensure and deliver the best of services and create an experience for all our guests. It is wonderful to learn we were able to make your overall stay special at Grand Hyatt Mumbai. We are grateful for this compliment.Looking forward to welcoming you back very soon.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences

10/10 - 훌륭해요

Yiyoung

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 2박 숙박함
답변 제공: Hotel Management 님, 2020년 3월 2일
Dear Guest Warm Greetings of the day We appreciate your rating and glad you enjoyed your stay with us. Best Regards Team Grand Hyatt Mumbai Hotel & Residences

10/10 - 훌륭해요

Jungmoon

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 3박 숙박함
답변 제공: Grand Hyatt Mumbai 님, 2020년 2월 23일
Dear Atul, Greetings of the day. Thank you for the kind rating and we look forward towards welcoming you back to the property soon. Regards, Sonale Zagade, Hotel Manager - Grand Hyatt Mumbai Hotel & Residences.

10/10 - 훌륭해요

SANG JUN

2019년 10월에 28박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
조식 맛없음 아무것도 없음
2019년 9월에 3박 숙박함
답변 제공: Hotel Management 님, 2019년 9월 23일
Dear Guest Dear Guest Greetings from Grand Hyatt Mumbai. Thank you for the rating and your feedback on breakfast. We look forward to see you again. Best Regards Team Grand Hyatt Mumbai

10/10 - 훌륭해요

Taewook

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 4월에 3박 숙박함
답변 제공: Hotel Management 님, 2019년 4월 22일
Dear Guest Warm Greetings of the day Thank you for your appreciation and we are glad you had a comfortable stay with us. The team appreciates your kind words. Look forward to welcome you to Grand Hyatt Mumbai for many more enriching experiences

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2019년 4월 15일
Dear Guest Warm Greetings of the day Thank you for your appreciation and we are glad you had a comfortable stay with us. The team appreciates your kind words. Look forward to welcome you to Grand Hyatt Mumbai for many more enriching experiences

10/10 - 훌륭해요

YONGJAE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
인도 호텔
맘에 듭니다.
2019년 3월에 7박 숙박함
답변 제공: Hotel Management 님, 2019년 3월 26일
Dear Guest Warm Greetings of the day Thank you for your appreciation and we are glad you had a comfortable stay with us. The team appreciates your kind words. Look forward to welcome you to Grand Hyatt Mumbai for many more enriching experiences

10/10 - 훌륭해요

Byung Jun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
매우 만족스러운 호텔이었음. 무엇보다 규모가 크고, 레스토랑이 매우 잘 되어 있어 좋았음.
2019년 3월에 7박 숙박함
답변 제공: Hotel Management 님, 2019년 3월 23일
Dear Guest Warm Greetings of the day Thank you for your appreciation and we are glad you had a comfortable stay with us. The team appreciates your kind words. Look forward to welcome you to Grand Hyatt Mumbai for many more enriching experiences

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설
호텔내만 그럭저럭 좋음
호텔은 전반적으로 좋으나 호텔주변에 편의시설이 아무것도 없음
2019년 1월에 12박 숙박함
답변 제공: Hotel Management 님, 2019년 2월 9일
Dear Guest Warm Greetings of the day Thank you for your appreciation and we are glad you had a comfortable stay with us. The team appreciates your kind words. Look forward to welcome you to Grand Hyatt Mumbai for many more enriching experiences

8/10 - 좋아요

SooMin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
clean room. there are nice restaurants.
2019년 1월에 2박 숙박함
답변 제공: Hotel Management 님, 2019년 2월 8일
Dear Guest Warm Greetings of the day Thank you for your appreciation and we are glad you had a comfortable stay with us. The team appreciates your kind words. Look forward to welcome you to Grand Hyatt Mumbai for many more enriching experiences

10/10 - 훌륭해요

doyun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2019년 2월 2일
Dear Guest Warm Greetings of the day Thank you for your appreciation and we are glad you had a comfortable stay with us. The team appreciates your kind words. Look forward to welcome you to Grand Hyatt Mumbai for many more enriching experiences

6/10 - 괜찮아요

YOUNSEOK 님, 서울

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2019년 1월에 2박 숙박함
답변 제공: Hotel Management 님, 2019년 1월 29일
Dear Guest I thank you for your candid feedback from your stay experience with us. It is very disheartening to see, that we were not able to deliver a memorable stay experience for you, on this visit. Please accept my sincere apologies for the inconveniences that you have encountered during your stay, although I can assure you that this is not a typical of our otherwise high standards we aim to achieve. guest feedback is of paramount importance to us, as it is only through comments such as yours, that we are able to monitor and improve the standards and quality of our hotel. I hope you will give us the opportunity to redeem ourselves.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
호텔은 대체 만족 그런데 예약번호가 확인 안됨
호텔 외엔 주변환경이 나쁘지만 택시로 다니기 좋고 호텔 시설, 직원,서비스 모두 만족 그런데 호텔스 닷컴 예약 번호로 확인 안되고 변경한 내용도 없어서 직접 요청하고 변경함 호텔스 닷컴 이용한 의미가 없었음
2018년 9월에 2박 숙박함
답변 제공: Hotel Management 님, 2018년 10월 7일
Dear Guest Warm Greetings of the day. We are glad you had a comfortable stay with us.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
숙박 깔끔하고 식사 맛있어요.
식사가 좋았어요.
2018년 9월에 3박 숙박함
답변 제공: Hotel Management 님, 2018년 9월 27일
Dear Guest Warm Greetings of the day Thank you for your appreciation and we are glad you had a comfortable stay and dining experience with us.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
숙소와 직원들은 훌륭했지만, 숙소주변에 도보로 다닐만한 곳이 없었습니다
숙소와 직원들은 훌륭했지만, 숙소주변에 도보로 다닐만한 곳이 없었습니다
2018년 5월에 2박 숙박함
답변 제공: Hotel Management 님, 2018년 6월 5일
Dear Guest We sincerely appreciate your feedback and glad to know had a comfortable stay with us.

10/10 - 훌륭해요

ilji

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
아주좋아요
2018년 3월에 4박 숙박함
답변 제공: Hotel Management 님, 2018년 3월 19일
Dear Guest Thank you for staying with us . We sincerely appreciate your kind appreciation and recommendation

10/10 - 훌륭해요

Im

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
regaring on the dinner( fifty five restaurant ), pls educate the cheff to make noodle soup. the incharge cheff did not know how to make the noodle.

10/10 - 훌륭해요

KUI JOONG

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
깨끗하고 편리함
전체적으로 만족합니다. Fitness center 가 특히 다른 호텔보다 괜찮음. 다만, Hotels.com과 하얏트 호텔간 정보 전달에 문제가 있었음. 조식포함 결재했으나 체크인시에는 조식포함 내용이 없어서, 추후 이메일 등으로 확인을 시켜 주었음

10/10 - 훌륭해요

SEUNGYEOB

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean and nice room hotel
Great bed and shower
답변 제공: General Manager 님, 2016년 10월 14일
Thank you for your valuable feedback.

10/10 - 훌륭해요

Seong hee 님, 서울

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
역시 Grand Hyatt 라..
직원들도 친절하고 시설이나 분위기 그리고 식당들도 너무 좋았습니다. 역시 그랜드 하얏트 였습니다. 이 호텔 역시 하얏트를 사용하는 이유 중 하나인 Heavenly Bed 였습니다.

8/10 - 좋아요

SANGWON 님, SEOUL

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Close to Int. Airport and good service.
Great Location. Variety of restaurants available. However, hotel was very busy for the seminar? at the basement everyday.
답변 제공: Grand Hyatt Mumbai 님, 2015년 10월 22일
Dear Guest, Many thanks for your valuable feedback and appreciation. We look forward to welcoming you back soon.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
좋았습니다
매우좋음

10/10 - 훌륭해요

Yunkyoung 님, 서울

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
그랜드 하야트 뭄바이 출장 굿
공항에서 가까운 장점 호텔안에서의 쾌적함 정말 인도에 와 있는 기분이 들지않을 정도로 떠나기 싫었다 아침메뉴도 정말 좋았고 직원들 서비스도 친절하고 다음 뭄바이 일정에도 이용하게 될 것 같다 삼성맨들도 여럿 보여서 반가웠음 ㅋㅋ

8/10 - 좋아요

TAE EUN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice place to stay. But nothing you can see outside.
답변 제공: Grand Hyatt Mumbai 님, 2015년 9월 19일
Dear Valued Reviewer Warm Greetings from Grand Hyatt Mumbai! Thank you for your kind feedback and for choosing to stay with us. We look forward to your next stay with us.

10/10 - 훌륭해요

Tandin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice property and clean comparing with others hotels in India.
2024년 5월에 2박 숙박함

2/10 - 너무 별로예요

Gopika

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Dietmar 님, 2024년 5월 21일
Dear Guest,Thank you for taking the time to share your feedback with us.We regret to learn that your stay was not up to your expectations and we would sincerely like to apologise for any inconvenience caused. Rest assured we will convey this to our team for better flow of services in future.We truly hope to have the chance to welcome you back again in order to ensure that your expectations will be exceeded.Warm Regards,Dietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences

6/10 - 괜찮아요

Nikhilesh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Dietmar 님, 2024년 5월 13일
Dear Guest,Thank you for your kind review. We are glad you had a great experience at our hotel. We look forward to your next visit soon.Warm Regards,Dietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences

10/10 - 훌륭해요

Small

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Such a lovely place to stay and feel like own place.
2024년 4월에 3박 숙박함
답변 제공: Dietmar 님, 2024년 5월 7일
Dear Guest, Thank you very much for taking out the time to post your lovely review.At Grand Hyatt Mumbai, we strive to ensure and deliver the best of services and create an experience for all our guests. It is wonderful to learn we were able to make your overall stay special at Grand Hyatt Mumbai. We are grateful for this compliment.Looking forward to welcoming you back very soon.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences

10/10 - 훌륭해요

Nureen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a nice place. Staff was super helpful
2024년 4월에 3박 숙박함
답변 제공: Dietmar Kielnhofer 님, 2024년 4월 28일
Dear Guest,Thank you for your kind review. We are glad you had a great experience at our hotel. We look forward to your next visit soon.Warm Regards,Dietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences

6/10 - 괜찮아요

Rahul

Did not like it
2024년 4월에 3박 숙박함
답변 제공: Dietmar Kielnhofer 님, 2024년 4월 28일
Dear Guest,Thank you for taking the time to share your feedback with us.We regret to learn that your stay was not up to your expectations and we would sincerely like to apologise for any inconvenience caused. Rest assured we will convey this to our team for better flow of services in future.We truly hope to have the chance to welcome you back again in order to ensure that your expectations will be exceeded.Warm Regards,Dietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences

6/10 - 괜찮아요

TV Raghunath

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Ok
2024년 4월에 2박 숙박함
답변 제공: Dietmar Kielnhofer 님, 2024년 4월 28일
Dear Guest,Thank you for taking the time to share your feedback with us.We regret to learn that your stay was not up to your expectations and we would sincerely like to apologise for any inconvenience caused. Rest assured we will convey this to our team for better flow of services in future.We truly hope to have the chance to welcome you back again in order to ensure that your expectations will be exceeded.Warm Regards,Dietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences

10/10 - 훌륭해요

Shalvi

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, hospitable. Huge rooms. Very good staff. Very close to BKC.
2024년 4월에 2박 숙박함
답변 제공: Dietmar Kielnhofer 님, 2024년 4월 28일
Dear Guest,Thank you for your kind review. We are glad you had a great experience at our hotel. We look forward to your next visit soon.Warm Regards,Dietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences

10/10 - 훌륭해요

Sandeep

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
What a fab stay I had with my team at The Grand Hyatt Hotel and Serviced Apartments. It was the best service I would have experienced - my sincere gratitude to the staff of The Grand Hyatt Hotel and Serviced Apartments. Loved the upgrades. Best wishes Sandeep
2024년 4월에 3박 숙박함
답변 제공: Dietmar Kielnhofer 님, 2024년 4월 28일
Dear Guest,Thank you for your kind review. We are glad you had a great experience at our hotel. We look forward to your next visit soon.Warm Regards,Dietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences

10/10 - 훌륭해요

kishor

2024년 3월에 2박 숙박함
답변 제공: Dietmar Kielnhofer 님, 2024년 4월 28일
Dear Guest,Thank you for your kind review. We are glad you had a great experience at our hotel. We look forward to your next visit soon.Warm Regards,Dietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences

10/10 - 훌륭해요

HARI RAMA KOTI REDDY

좋아요: 청결 상태
2024년 3월에 2박 숙박함
답변 제공: Dietmar Kielnhofer 님, 2024년 4월 28일
Dear Guest,Thank you for your kind review. We are glad you had a great experience at our hotel. We look forward to your next visit soon.Warm Regards,Dietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences

6/10 - 괜찮아요

Gajendran

2024년 3월에 2박 숙박함
답변 제공: Dietmar Kielnhofer 님, 2024년 4월 28일
Dear Guest,Thank you for your kind review. We are glad you had a great experience at our hotel. We look forward to your next visit soon.Warm Regards,Dietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences

8/10 - 좋아요

Harjinder 님, Port Coquitlam

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The breakfast buffet was amazing. Rooms were clean. Receptacles were out dated. USB connections were broken.
2024년 3월에 4박 숙박함
답변 제공: Dietmar Kielnhofer 님, 2024년 4월 28일
Dear Guest,Thank you for your kind review. We are glad you had a great experience at our hotel. We look forward to your next visit soon.Warm Regards,Dietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences

8/10 - 좋아요

Mr Pritam

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location to get around but service and staff attention has started to lack a bit as have stayed in this Hotel many times
2024년 2월에 4박 숙박함
답변 제공: Dietmar Kielnhofer 님, 2024년 4월 28일
Dear Guest,Greetings of the dayWe love hearing that your stay at Grand Hyatt Mumbai was enjoyable! Thank you for taking the time to share your experience.Best RegardsDietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences

6/10 - 괜찮아요

Stephen

좋아요: 직원 및 서비스
Staff at this hotel are fantastic the food is very good but the first floor pool area was dirty they need to clean the area and pool everyday as other hotels.the club lounge is good but the rooms don’t have that fresh feel after being cleaned which you get at other 5star hotels.
2024년 2월에 6박 숙박함
답변 제공: Dietmar Kielnhofer 님, 2024년 4월 28일
Dear Guest,Thank you for taking the time to share your feedback with us.We regret to learn that your stay was not up to your expectations and we would sincerely like to apologise for any inconvenience caused. Rest assured we will convey this to our team for better flow of services in future.We truly hope to have the chance to welcome you back again in order to ensure that your expectations will be exceeded.Warm Regards,Dietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences

10/10 - 훌륭해요

Milliessa 님, New York

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff and wonderful clean hotel.
2024년 2월에 6박 숙박함
답변 제공: Dietmar Kielnhofer 님, 2024년 4월 28일
Dear Guest,Thank you for your kind review. We are glad you had a great experience at our hotel. We look forward to your next visit soon.Warm Regards,Dietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences

6/10 - 괜찮아요

Vivek

출장 여행
좋아요: 청결 상태, 객실의 편안함
2024년 2월에 2박 숙박함
답변 제공: Dietmar Kielnhofer 님, 2024년 4월 28일
Dear Guest,We regret to learn that your stay was not up to your expectations and we would sincerely like to apologise for any inconvenience caused. Rest assured we will convey this to our team for better flow of services in future.We truly hope to have the chance to welcome you back again in order to ensure that your expectations will be exceeded.Warm Regards,Dietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences

10/10 - 훌륭해요

Kiran

좋아요: 청결 상태
Very good service
2024년 2월에 1박 숙박함
답변 제공: Dietmar Kielnhofer 님, 2024년 4월 28일
Dear Guest,Greetings of the dayWe love hearing that your stay at Grand Hyatt Mumbai was enjoyable! Thank you for taking the time to share your experience.Best RegardsDietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
WORST AFTER SALES
I booked 2 rooms with breakfast for my boss and my colleague in this hotel. Upon check in they were advised that they need dont have breakfast on the reservation and they need to pay. My boss paid for 2 breakfasts. I have been sending email and calling the hotel for almost 2 weeks, but they have been transferring my call from one person to another person. No response to the email. I spoke with one of the receptio and mentioned the charges were reversed but i did ot get any email confirmation.
2024년 2월에 1박 숙박함
답변 제공: Dietmar Kielnhofer 님, 2024년 4월 28일
Dear Guest,Thank you for taking the time to share your feedback with us.We regret to learn that your stay was not up to your expectations and we would sincerely like to apologise for any inconvenience caused. Please send us an email at drishty.gandhi@hyatt.com and our colleague will get in touch with you.We truly hope to have the chance to welcome you back again in order to ensure that your expectations will be exceeded.Warm Regards,Dietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences

6/10 - 괜찮아요

TAEKO

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 4박 숙박함
답변 제공: Dietmar Kielnhofer 님, 2024년 4월 28일
Dear Guest,Thank you for your kind review. We are glad you had a great experience at our hotel. We look forward to your next visit soon.Warm Regards,Dietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent everything
2024년 2월에 1박 숙박함
답변 제공: Dietmar Kielnhofer 님, 2024년 4월 28일
Dear Guest,Thank you for your kind review. We are glad you had a great experience at our hotel. We look forward to your next visit soon.Warm Regards,Dietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences

10/10 - 훌륭해요

Justin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, Great Food ans good rooms
2024년 2월에 4박 숙박함
답변 제공: Dietmar Kielnhofer 님, 2024년 4월 28일
Dear Guest,Thank you for your kind review. We are glad you had a great experience at our hotel. We look forward to your next visit soon.Warm Regards,Dietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences

8/10 - 좋아요

Chetan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ok. Breakfast requesting any drinks too mutiple attempts. WiFi is super poor speed. Alot of mosiquos in area. Otherwise good
2024년 2월에 3박 숙박함
답변 제공: Dietmar Kielnhofer 님, 2024년 2월 14일
Dear Guest,Thank you for taking the time out to share this review with us.We regret to learn that your experience with Grand Hyatt Mumbai did not meet with your expectations. We are more concerned to read about the inconveniences you faced in regards to our services.We value every feedback that we receive from our guests and look at it as an opportunity to improve our hospitality and services and as such take them very seriously. We have made a note of your feedback and certainly will share the same with our Team to ensure a better hospitality experience as it holds a high value to us.On behalf of the entire team, we wish you well and look forward to host you back in our hotel with all good intentions of turning around your experience with us.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences

2/10 - 너무 별로예요

Aslam

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 3박 숙박함
답변 제공: Dietmar Kielnhofer 님, 2024년 2월 14일
Dear Guest,Thank you for taking the time to share your feedback with us.We regret to learn that your stay was not up to your expectations and we would sincerely like to apologise for any inconvenience caused. Rest assured we will convey this to our team for better flow of services in future.We truly hope to have the chance to welcome you back again in order to ensure that your expectations will be exceeded.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences

2/10 - 너무 별로예요

Aslam

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wost stsy at this hotel in years. Garbage smell of rotting food in the hallway, totally run down rooms. Beds you can feel the springs. Bed sheets and duvet are totally used over the years and not replaced. Rooms are run down, furniture so old very uncomfortable to use. Airport pickup was confirmed and no.one was there to pick up. Disgusting and will never ever stay here
2024년 2월에 4박 숙박함
답변 제공: Dietmar Kielnhofer 님, 2024년 2월 14일
Dear Guest,Thank you for taking the time out to share this review with us.We regret to learn that your experience with Grand Hyatt Mumbai did not meet with your expectations. We are more concerned to read about the inconveniences you faced in regards to our services.We value every feedback that we receive from our guests and look at it as an opportunity to improve our hospitality and services and as such take them very seriously. We have made a note of your feedback and certainly will share the same with our Team to ensure a better hospitality experience as it holds a high value to us.On behalf of the entire team, we wish you well and look forward to host you back in our hotel with all good intentions of turning around your experience with us.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences