Verified review
4/10 Poor
Victoria
Jun 19, 2026
We arrived at the hotel to a pleasant welcome by the reception manager who was working from a small round table as the reception area appeared not to be properly finished. She walked us to our room which was clean and nicely decorated.
We then left the room to go to one of the advertised bars for lunch and found that they don't yet have one. 2 beach bars, a bar/lounge, restaurant, snack bar, a coffee shop/cafe are all advertised on the Hotels.com website and yet none of these facilities currently exist and all food is ordered from off site. We have a 4 year old child and as such onsite facilities are really useful and in fact that is why we had chosen this hotel. We feel that this was a complete case of false advertising - I'd imagine they may have the facilities in future as building work is still underway but nothing now. We decided to check out and leave and find alternative accommodation with facilities and as as yet we have had no confirmation of any refund being processed - absolutely disgusted that the hotel can get away with this.
The staff were friendly and it's not their fault but the lack of facilities available currently should be disclosed before accepting a booking.
Stayed 3 nights in Jun 2026




















