6/10 Okay
Christine
Traveled with partner
Sep 24, 2024
Disliked: Cleanliness, staff & service
The property was average, the pier to the ocean was nice. Breakfast was average, plenty to choose from, the eggs were not so good, oatmeal was watery. The room itself was nicely sized, excellent view of the beach, AC was great. Needed cleaning from the beginning, floors mainly and the bathroom vent was clogged with dust. What the most challenging issues was with the front desk. We checked in on a Sunday, we booked for 4 nights initially through Expedia. (we did call and request an additional day after the initial booking) we were told over the phone we could get the same room for an additional night and to just take care of it when we got there. So when we checked in they were oblivious to the extra night request. They said they could get us into another room with a balcony for the additional night. Fine, we can do that. So fast forward to Thursday morning I received a call from the front desk to the room, stating we could actually stay in the original room, awesome!! So we went out to enjoy the day came back to being locked out of our room. We went downstairs in a horribly slow elevator only to be told to try again with new keys and nothing, 5 floors up and down again we went back up a 3rd time with the maintenance guy and we got in. Last issue is I was charged twice for the extra room. It’s since been refunded, but had to wait days and that money was reserved for the kennel, for our dog. Just unprofessional, and caused undo stress the night before leaving.
Christine
Stayed 4 nights in Sep 2024