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Gem Forest Hotel Nairobi - MGallery Collection

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Luxury
5.0 star property
9.2

Wonderful

Sophisticated retreat in Nairobi

Surrounded by lush greenery, this serene luxury hotel offers a gorgeous outdoor pool with stunning views. Exceptional staff serve across three restaurants with delicious breakfast and curry options. Guests can unwind at the Shanta Spa or enjoy cocktails at the modern bar lounge.

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
The current price is ₩250,310
₩305,378 total
includes taxes & fees
May 27 - May 28

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About this property

Gem Forest Hotel Nairobi - MGallery Collection

  • Luxury hotel near Village Market
  • Located close to United Nations Office at Nairobi and Sarit Centre, Gem Forest Hotel Nairobi - MGallery Collection provides a rooftop terrace, a coffee shop/cafe, and dry cleaning/laundry services. Indulge in a manicure/pedicure, a facial, and a massage at Shanta Spa, the onsite spa. At the 3 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and Indian cuisine. Free in-room WiFi, with speed of 25+ Mbps, is available to all guests, along with an outdoor entertainment area and a bar.
  • Other perks include:
    • An outdoor pool
    • Free self parking and valet parking
    • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and concierge services
    • Smoke-free premises, a 24-hour front desk, and meeting rooms
  • Room features
  • All 105 rooms have comforts such as pillow menus and laptop-compatible safes, as well as perks like laptop-friendly workspaces and air conditioning.
  • Extra conveniences in all rooms include:
    • Highchairs and free infant beds
    • Bathrooms with eco-friendly toiletries and hair dryers
    • 55-inch LED TVs with premium channels
    • Wardrobes/closets, electric kettles, and daily housekeeping

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Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately KES 4800 for adults and KES 2400 for children
  • Airport shuttle fee: KES 7764 per vehicle (one-way, maximum occupancy 2)
  • Airport shuttle fee per child: KES 7764

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Apple Pay and M-Pesa
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 10:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 12 years old are not allowed in the spa

Frequently asked questions

Does Gem Forest Hotel Nairobi - MGallery Collection have a pool?

Yes, this property has an outdoor pool. Pool access is from 10:00 AM–8:00 PM.

How much does it cost to stay at Gem Forest Hotel Nairobi - MGallery Collection?

As of May 22, 2026, prices found for a 1-night stay for 2 adults at Gem Forest Hotel Nairobi - MGallery Collection on May 27, 2026 start from ₩250,310, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Gem Forest Hotel Nairobi - MGallery Collection pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Gem Forest Hotel Nairobi - MGallery Collection?

Check-in start time: 2:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Gem Forest Hotel Nairobi - MGallery Collection?

Check-out is at noon.

Does Gem Forest Hotel Nairobi - MGallery Collection provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of KES 7764 per vehicle applies.

Where is Gem Forest Hotel Nairobi - MGallery Collection located?

Located in Gigiri, this luxury hotel is within a 15-minute walk of Village Market and United Nations Office at Nairobi. Karura Forest and Sarit Centre are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.2

Wonderful

9.4

Cleanliness

9.2

Amenities

9.6

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 38 out of 49 reviews
Rating 8 - Good. 6 out of 49 reviews
Rating 6 - Okay. 2 out of 49 reviews
Rating 4 - Poor. 2 out of 49 reviews
Rating 2 - Terrible. 1 out of 49 reviews

Reviews

Verified

10/10 Excellent

Hennan

Clean room, friendly staff
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

Åsta Ingvild

Liked: Cleanliness, staff & service, amenities
Great hotel, nice breakfast. Good restaurants. Rooms are super, including the decor. Gym is super. Convenient location for village market, UN and the forest
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

christelle

Liked: Cleanliness, amenities, property conditions & facilities
the hotel was amazing and the people were so nice
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Location and staff was excellent for my visit.
Stayed 6 nights in Mar 2025
Verified

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

What a great stay!

Excellent hotel. Nice people and good service. Amazing spa. Very close from the village market and the forest.
Stayed 5 nights in Jul 2025
Verified

8/10 Good

Hebah Lina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, this is a great hotel and we really enjoyed our stay. The breakfast was excellent, and the staff were all very friendly and welcoming. The only downside was the pool area, which had limited seating—just four loungers by the pool and a few extra chairs downstairs near the bar. Service could also be improved. When we had issues with our room (such as hot water and lighting problems), it took over an hour for someone to come, even after being told help was coming right away. Simple requests, like extra water bottles, also took longer than expected.
Stayed 5 nights in Feb 2026
Verified

8/10 Good

gail

Liked: Cleanliness, staff & service
great stay - super safe for traveling alone. Very helpful staff. Lovely food in the restaurant. Great breakfast and curry house for the evening
Stayed 4 nights in Aug 2024
Verified

10/10 Excellent

Nilda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an MGallery hotel, and it is absolutely beautiful. They take careful attention to details, such as robes, slippers, frankincense and aloe shampoos and body washes. Every detail is well thought out. There are three restaurants within the hotel, and they are all elegant and impressive. We look forward to our next visit.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Amanda

Liked: Amenities
Modern, elegant, sophisticated, clean. Amazing bars and restaurants.
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Some nice staff
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely incredible. Amazing service, great food and cocktails.
Stayed 1 night in Aug 2024
Verified

8/10 Good

Aboubakri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A — I did not have breakfast. One issue I experienced was with transportation. The hotel did not notify the taxi agency in advance, and as a result, I waited at the airport for over an hour. I had to coordinate with airport security to contact the taxi agency so they could come pick me up. The taxi agent informed me that the hotel did not forward my reservation, which is why they did not arrive with a sign as expected. For future arrangements, please ensure that the reservation is properly forwarded to the taxi agency. Other than that, everything was perfect, especially the staff...overall, the hotel cleaning was very good, and the rooms and common areas were well maintained.
Stayed 3 nights in Dec 2025
Verified

6/10 Okay

Kellie

Disliked: Room comfort
Staff was nice and welcoming. Hotel looks nice but there were some major problems/inconveniences with my stay. Air conditioner in room was broke so it was burning up hot the first night and freezing cold the second night… the toilet ran all night (fixed the second night). The bathroom sink leaked (fixed the second night). There was foul smell in hallways and elevators. Wait times for room service was unreasonably long; I had to call down and remind them that an order was placed.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A hotel to remember

Brand new hotel in Gigiri area. The lobby is quite outstanding with a nice patio. My room (7th floor) overlooked the swimming pool with an uninterrupted view full of Green. Peaceful and quiet. My room was rather large and well decorated, the hotel is very well decorated anyway to give it a rather unique style. Breakfast is also quite outstanding (lot of choices), it is a price but it’s worth it! A special message to all the hotel staff, whether they are reception staff, cleaning staff, restaurant staff or security staff they are all welcoming, smiling, positive and above all professional. Keep up the good work! You rock!
Stayed 4 nights in Oct 2024
Verified

10/10 Excellent

Dawnyielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was amazing and very secured. Everyone is nice and very helpful. Everything was on point. I would love to stay again. Best experience! I’ll bring my family next time.
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

Oghenevomerho

Liked: Property conditions & facilities
Brilliant and pleasant stay
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and clean rooms. Friendly and helpful hotel staff.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel in Nairobi. The staff are very friendly and professional.
Stayed 10 nights in Jul 2025
Verified

10/10 Excellent

Ngozi

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing and
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
fantastic property and a real Gem! I’ve been to Nairobi many times and this hotel is really fantastic option to stay
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Jitesh

Liked: Staff & service, property conditions & facilities
Our stay for 3 nights was amazing from the reception staff, cleaners, restaurant staff & the meals were lovely. The Troy Mediterranean restaurant was great as was the Kahani restaurant, Ezekie was a great host as was the chef Vivek. The Hotel is very close to Village Market , which you can walk to - well worth a visit and would recommend this Hotel. My wife had fallen ill and the reception staff were very helpful and comforting.
Stayed 3 nights in Sep 2025
Verified

6/10 Okay

Domenicop

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I didnt know about the airport shuttle and had to pay 100 us dollars to get there.
Stayed 1 night in Oct 2025
Verified

8/10 Good

Adam

Liked: Staff & service
Disliked: Cleanliness
Just opened, it's got some work to do on cleanliness and freshness of the breakfast
Stayed 5 nights in Oct 2024