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Reviews of Radisson Blu Hotel & Residence, Nairobi Arboretum

5 out of 5
Radisson Blu Hotel & Residence, Nairobi Arboretum
Arboretum Road, Nairobi

Reviews

9.4

Exceptional

Rating 10 - Excellent. 98 out of 132 reviews" "
Rating 8 - Good. 23 out of 132 reviews" "
Rating 6 - Okay. 8 out of 132 reviews" "
Rating 4 - Poor. 2 out of 132 reviews" "
Rating 2 - Terrible. 1 out of 132 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Dorika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location next to Arboretum. A calm space to enjoy Nairobi.
Stayed 14 nights in Apr 2024
Response from Dorah on Apr 30, 2024
Dear Dorika Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel & Residence, Nairobi Arboretum.We are delighted to read from your review that you enjoyed your recent stay with us. We also appreciate you pointing out great location and quiet space.It is always a pleasure to have you as our guest and we look forward to welcoming you back.Sincerely, Dorah MshaiFront Office ManagerRadisson Blu Hotel & Residence, Nairobi Arboretum

10/10 Excellent

Ingra

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the amenities the hotel offered. Customer service was excellent. My stay was enjoyable.
Stayed 4 nights in Feb 2024
Response from DM on Feb 17, 2024
Dear Ingra,Thank you for taking time to rate us on your recent stay with us. We are delighted to note you enjoyed your stay and the amenities we had to offer and great customer service from our ambassadors.We look forward to welcoming you back soon when your next travels bring you back to Nairobi.With kind regards,Dorah MshaiFront Office Manager

10/10 Excellent

Mazaher

Liked: Staff & service
Very nice hotel and customer service
Stayed 3 nights in Feb 2024
Response from DM on Feb 17, 2024
Dear Mazaher,Thank you for taking time to share your feedback on the recent stay with.We appreciate you pointing the great customer service and the Hotel ambience.We look forward to welcoming you back soon.With kind regards,Dorah MshaiFront Office Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024
Response from DM on Jan 23, 2024
Dear David,Thank you for rating us! From the rating, we are glad we met your expectations and we are looking forward to hosting you again soon.With kind regards,Dorah MshaiFront Office Manager

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities
Excellent hotel situated close to all shops and amenities, stayed many times and will certainly stay again
Stayed 1 night in Jan 2024
Response from DM on Jan 23, 2024
Dear Robert We are truly grateful for your wonderful feedback and delighted to hear that your stay exceeded your expectations. We are glad that to hear that the location of the Hotel favored you, being that it is close to shopping mallsWe appreciate your loyalty and look forward to welcoming you back on your next visit. Your kind words are a great encouragement for us.Warm Regards,Dorah MshaiFront Office ManagerRadisson Blu Hotel & Residence, Nairobi Arboretum

10/10 Excellent

Dustin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time traveler to Nairobi
What a wonderful hotel with exceptional staff, spotless, friendly welcoming smiles, phenomenal customer services amongst all departments!! Great experience!
Stayed 6 nights in Jan 2024
Response from DM on Jan 23, 2024
Dear DustinWe are truly grateful for your wonderful feedback and delighted to hear that your stay exceeded your expectations. We appreciate your mention on the friendly and customer centric staff we have.We appreciate your loyalty and look forward to welcoming you back on your next visit. Your kind words are a great encouragement for us.Warm Regards,Dorah MshaiFront Office ManagerRadisson Blu Hotel & Residence, Nairobi Arboretum

10/10 Excellent

Arturo, Laguna Beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant staff eager to help
Stayed 1 night in Jan 2024
Response from DM on Jan 23, 2024
Dear Arturo,We are truly grateful for your wonderful feedback and delighted to hear that your stay exceeded your expectations. We appreciate your mention of how pleasant our staff was.We appreciate your loyalty and look forward to welcoming you back on your next visit. Your kind words are a great encouragement for us.Warm Regards,Dorah MshaiFront Office ManagerRadisson Blu Hotel & Residence, Nairobi Arboretum

4/10 Poor

Sherryl L

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I booked a 2 twin room for me and my adult son with breakfast and paid in advance. We showed the reservation and they still said we had to pay for breakfast and put us in a single bed room. They had to move us to another room, then charged over $50 for breakfast. Very disappointing stay.
Stayed 1 night in Jan 2024
Response from RBA on Jan 18, 2024
Dear Sherryl,Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel & Residence, Nairobi Arboretum.Firstly, I would like to extend our sincerest apologies for the inconvenience you encountered during your stay. It is indeed regrettable that despite your reservation for a twin room with breakfast and advance payment, you were informed that breakfast was not included and were initially placed in a single bed room. Please rest assured that we take this matter seriously and we are investigating the circumstances surrounding this incident to prevent any reoccurrence in the future. We truly deeply regret that we fell short of expectations.We highly value your feedback and would like to assure you that we will use this incident as a learning opportunity to train our staff better and improve our processes. Your satisfaction is of utmost importance to us, and we take your concerns seriously.Once again, I apologize for the disappointment you experienced during your stay. We truly value your patronage and hope that you will give us another opportunity to serve you better in the future.Warm Regards, Doreen Amateshe Radisson Blu Hotel & Residence, Nairobi Arboretum

8/10 Good

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean modern secure
Stayed 1 night in Dec 2023
Response from RBA on Jan 14, 2024
Dear Christopher,Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel & Residence, Nairobi Arboretum.Providing a safe and comfortable environment for our guests is one of our top priorities, and your acknowledgment of our efforts reaffirms our commitment to maintaining high standards.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel & Residence, Nairobi Arboretum, I look forward to welcoming you back. Sincerely, Doreen Amateshe Radisson Blu Hotel & Residence, Nairobi Arboretum

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from DM on Feb 17, 2024
Dear Robert,Thank you for taking time to rate us on your recent stay with us.We look forward to welcoming you back soon.With kind regards,Dorah MshaiFront Office Manager

10/10 Excellent

Saihou

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience
Stayed 2 nights in Dec 2023
Response from DM on Dec 19, 2023
Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel & Residence, Nairobi Arboretum.We are delighted to read from your review that you enjoyed your recent stay with us nd met your expectations. It is always a pleasure to have you as our guest and we look forward to welcoming you back.Sincerely, Dorah MshaiFront Office ManagerRadisson Blu Hotel & Residence, Nairobi Arboretum

10/10 Excellent

adesuwa

Response from DM on Feb 17, 2024
Dear Adesuwa,Dear Robert,Thank you for taking time to rate us on your recent stay with us.We look forward to welcoming you back soon.With kind regards,Dorah MshaiFront Office Manager

10/10 Excellent

Timothy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Response from DM on Feb 17, 2024
Dear Timothy,Dear Robert,Thank you for taking time to rate us on your recent stay with us.We look forward to welcoming you back soon.With kind regards,Dorah MshaiFront Office Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from DM on Nov 21, 2023
Thank you for taking time to rate us on your recent stay at Radisson Blu Hotel and Residence Arboretum.Sincerely,Dorah MshaiFront Office Manager

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from DM on Nov 21, 2023
Thank you for taking time to rate us on your recent stay at Radisson Blu Hotel and Residence Arboretum.Sincerely,Dorah MshaiFront Office Manager

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very good hotel
A new and beautiful hotel. Clean, the food is good. The employes are so nice, thank you to Juliet , a nice girl. If we go back to Nairobi, sure it will be this hotel.
Stayed 3 nights in Oct 2023
Response from Dorah on Nov 8, 2023
Dear Pierre Thank you for taking the time to share your feedback from your visit to RB Residence Nairobi.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors notably Juliet. It is always a pleasure to have you as our guest and we look forward to welcoming you back.Sincerely, Dorah MshaiFront Office Manager RB Residence Nairobi

10/10 Excellent

Salem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from DM on Nov 21, 2023
Dear Salem,Thank you for taking time to rate us on your recent stay at Radisson Blu Hotel and Residence Arboretum.Sincerely,Dorah MshaiFront Office Manager

10/10 Excellent

Hati

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from DM on Nov 21, 2023
Dear Hati,Thank you for taking time to rate us on your recent stay at Radisson Blu Hotel and Residence Arboretum.Sincerely,Dorah MshaiFront Office Manager

2/10 Terrible

Surendra

Stayed 6 nights in Sep 2023
Response from DM on Nov 21, 2023
Dear Surendra,Thank you for taking time to rate us on your recent stay at Radisson Blu Hotel and Residence Arboretum.Sincerely,Dorah MshaiFront Office Manager

10/10 Excellent

Momodou

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly and professional staff
Stayed 6 nights in Sep 2023
Response from Dorah on Oct 6, 2023
Dear Momodou Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel & Residence, Nairobi Arboretum.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors.It is always a pleasure to have you as our guest and we look forward to welcoming you back.Sincerely, Dorah MshaiFront Office Manager

10/10 Excellent

Karen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel in a superb location
The hotel has a superb location beside the beautiful Arboretum park with the bonus of free access for hotel guests. It is a great place for a walk or run from sunrise to sunset and is filled with meadow, forest and open green spaces with seats as well as friendly small monkeys. The hotel service is friendly and efficient. Rooms have a large storage space for clothes and personal items and comfortable beds. The wifi works very well too and is available all over the hotel. The breakfast is excellent with a superb range of fresh fruit juices, prepared or freshly squeezed to order. There is ample choice of coffees and teas and plenty of fruit, salads, eggs and smoked salmon. There is also a Chinese and Indian section. Overall the hotel offers a very comfortable and relaxed environment with easy access to CBD and other areas of Nairobi.
Stayed 5 nights in Sep 2023
Response from Dorah on Oct 6, 2023
Dear Karen Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel & Residence, Nairobi Arboretum.We are delighted to read from your amazing review that you enjoyed your recent stay with us, from the Hotel ambience, the comfort of the room, varieties of items availed for breakfast, location with open green spaces and we also appreciate you pointing out the excellent friendly service you received from our ambassadors. It is always a pleasure to have you as our guest and we look forward to welcoming you back.Sincerely, Dorah MshaiFront Office Manager

10/10 Excellent

ADEDAYO LEO

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff in all departments and especially Monica at the reception.
Stayed 7 nights in Sep 2023
Response from Dorah on Oct 6, 2023
Dear ADEDAYO,Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel & Residence, Nairobi Arboretum.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors notably Monicah. It is always a pleasure to have you as our guest and we look forward to welcoming you back.Sincerely, Dorah MshaiFront Office Manager

10/10 Excellent

Ameur

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Dorah on Oct 16, 2023
Dear Ameur,Thank you for the feedback on your recent stay.We look forward to hosting you again soon.With kind regards,Dorah MshaiFront Office manager

8/10 Good

venugoplala S

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property
Stayed 1 night in Aug 2023
Response from Radisson Blu Hotel & Residence, Arboretum on Aug 28, 2023
Greetings from Radisson Blu Hotel & Residence, Arboretum Nairobi.Thank you so much for your positive feedback, much appreciated.

10/10 Excellent

Rita

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel booked when the rates were lower, usually rates are quite high. The pool is not actually heated and my card was charged fully instead of a holding amount so be careful with that.
Stayed 3 nights in Aug 2023
Response from DM on Sep 14, 2023
Dear Rita Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel & Residence, Nairobi ArboretumWe are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. Please accept my sincere apologies for the shortfalls you encountered as you have mentioned when making payments, and this will be highly taken under consideration and informed to the concerned talents for improvement.It is always a pleasure to have you as our guest and we look forward to welcoming you back.Sincerely, Dorah MshaiFront Office Manager

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Extremely clean, beautiful hotel. This was a nice treat for us after our safari. The staff were all very friendly and professional. Would highly recommend.
Stayed 1 night in Aug 2023
Response from Dorah on Aug 17, 2023
Dear Jennifer,Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel & Residence, Nairobi Arboretum.We are delighted to read from your review that you enjoyed your recent stay with us. We are happy to note that we met your expectations in as far as cleanliness, ambience, the friendly and professionalism of our staff is concerned.It is always a pleasure to have you as our guest and we all look forward to welcoming you back.Sincerely, Dorah MshaiFront Office Manager

10/10 Excellent

Peter Jeffrey

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The team at this property is extraordinary. The service, food, my room (upgrade), location, safety, - everything was a 12/10. They really have gone beyond the call of duty in delivering a 5-star hotel. I will definitely be back and recommend it to all my friends traveling to Nairobi.
Stayed 7 nights in Jul 2023
Response from Dorah on Aug 7, 2023
Dear Peter, Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel & Residence, Nairobi Arboretum.We are delighted to read from your review that you enjoyed your recent stay with us. We have note the great service received from the team, food, location and safety. It is always a pleasure to have you as our guest and we look forward to welcoming you back.Sincerely, Dorah MshaiFront Office Manager

10/10 Excellent

KHADAR, LAKEVILLE

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great faculty
Stayed 3 nights in Jul 2023
Response from Dorah on Aug 4, 2023
Dear Khadar,hank you for taking time to send us feedback. We are delighted to note that you enjoyed your stay and we look forward being your host again soon.With kind regards,Dorah MshaiFront Office Manager

10/10 Excellent

Egbe Agbor, Brussels

Liked: Cleanliness, staff & service, property conditions & facilities
Great facilities and lovely hotel. Friendly staff
Stayed 3 nights in Jul 2023
Response from Dorah on Jul 12, 2023
Dear Egbe Agbor,Thank you for taking time to send us a review on your recent stay with us. We are delighted to note that you enjoyed the facilities, ambience and the courteousness of the team. We sincerely hope to host you soon again.With kind regards,Dorah MshaiFront Office Manager

8/10 Good

Samie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are excellent
Stayed 2 nights in Jun 2023
Response from Dorah on Jul 12, 2023
Dear Samie,Thank you for taking time to review your stay with us. We are delighted to note that you enjoyed the service from the team.We sincerely hope to host you again soon.With kind regards,Dorah MshaiFront Office Manager

10/10 Excellent

Nancy

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The Staff and management responded to requests promptly. The cleaning was great but inconsistent. I ended up losing my apple air Ponds on check out. Following up we were told to file a police report. That really sounded weird and unfortunate. We hope to stay again despite this mishap as our overall stay was very pleasant.
Stayed 5 nights in Apr 2023
Response from Dorah on May 13, 2023
Dear Nancy Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel & Residence, Nairobi ArboretumWe are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the prompt response from the team. Please accept our sincere apologies for the shortfalls you encountered as you have mentioned, this point has been considered in team's trainings in the department with an aim of improvement. As for the air pods it is unfortunate that we were unable to find them.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Arboretum, we look forward to welcoming you back soon.With kind regards,Dorah MshaiFront Office Manager

10/10 Excellent

Anders

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Kenya
Amazing hotel, but even more amazing and important; hotel staff and level of service provided was outstanding.
Stayed 2 nights in Apr 2023
Response from Dorah on May 5, 2023
Dear Anders Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel & Residence, Nairobi Arboretum.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the level of service and professionalism displayed by the team. It is always a pleasure to have you as our guest and on behalf of team at Radisson Blu Hotel & Residence, Nairobi Arboretum, we look forward to welcoming you back.With kind regards,Dorah MshaiFront Office Manager

10/10 Excellent

Bright

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Radisson Blu at the National Arboretum in Nairobi is a solid all-round exquisitely put together property. The staff go out of their way to cater to special tastes, however subtle. Being close to the new expressway also means that it takes just 20 to 25 minutes to hit the airport even during rush-hour. Thorougly world-class establishment.
Stayed 4 nights in Mar 2023
Response from Dorah on Mar 27, 2023
Dear Bright Thank you for taking the time to share your feedback from your stay with us!We are delighted to read from your review that you enjoyed the Hotel ambience, location making it easier to access from the airport and also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel & Residence, Nairobi Arboretum, we look forward to welcoming you back.With kind regards,Dorah MshaiFront Office Manager

8/10 Good

Frank

Stayed 1 night in Jan 2023
Response from DM on Jan 14, 2023
Dear Frank,Thank you for the rating!With kind regards,Dorah MshaiFront Office Manager

6/10 Okay

Brad

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was nice. The management was scrupulous and unbending on simple requests.
Response from DM on Jan 14, 2023
Dear Brad,Thank you for taking time to review us! We have noted you enjoyed the facility but did not meet your expectation on requests. Kindly you can shade more light on what we could have done better or the particular incident you encountered during your stay. We shall appreciate your response.With kind regards,Dorah MshaiFront Office manager

10/10 Excellent

Kenneth

Liked: Cleanliness, amenities, property conditions & facilities
The people are great and customer relations is World class
Response from Dorah on Dec 19, 2022
Dear Kenneth,Thank you for taking time to review us. We appreciate you feedback on the service you received and we are glad we met your expectations. We look forward to hosting you again soon when your travels bring you back to Nairobi.With kind regards,Dorah MshaiFront Office Manager

10/10 Excellent

KURT, Milwaukee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is updated and looks amazing but more impactful was the staff. Everyone I encountered was aimed to please. The culture of the staff was definitely to go above and beyond in serving its guests. When you encounter these people, you will not be disappointed.
Stayed 8 nights in Oct 2022
Response from Hazel Kavutha Front Office Service Manager on Oct 27, 2022
Dear Kurt,We appreciate yo taking your time to give us a review of your stay.We are glad to read that you really had a great experience and awesome service from our team.We look forward to hosting you at our hotel again soon.With regards,Hazel KavuthaFront Office Service Manager

10/10 Excellent

Lucinda

Liked: Staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2022

10/10 Excellent

Kadian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience and staffs were very nice
Stayed 3 nights in Jun 2022
Response from Dorah on Sep 20, 2022
Dear Kadian, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you had a great experience and the courteousness of our ambassadors. We truly appreciate the high rating given and we look forward to your next stay.With kind regards,Dorah MshaiFront Office Manager

10/10 Excellent

Hector Nanka

Stayed 5 nights in Sep 2022

10/10 Excellent

Ashvin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our third stay here now. Everything was excellent as always. Will defintely be back when we come back to Nairobi.
Stayed 2 nights in Aug 2022
Response from Dorah on Sep 3, 2022
Dear Ashvin, Thank you for your feedback and for taking the time to write about your experience. Thank you for choosing again to stay with us. We are delighted to read that you enjoyed your stay. We look forward to your next stay.With kind regards,Dorah MshaiFront Office Manager

10/10 Excellent

Che

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic family stopover
The hotel was beautiful, it felt very safe with their security measures and they went above and beyond for our little girls birthday by placing rose petals in the room. All the staff were very friendly and helpful
Stayed 2 nights in Jul 2022
Response from Hazel Kavutha Front Office Service Manager on Sep 25, 2022
Dear Che,Thank you for taking your time to give us a feedback on your stay.We are glad you did experience above and beyond hospitality with us, and we look forward to hosting you again.With kind regards,

10/10 Excellent

Ashvin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second stay here with the family. Everything was excellent as always. Very spacious clean apartment room, liked the plentiful usb charging points and free drinking water. Staff all very friendly and helpful. Restaurant food is very good but on the expensive side. Will definitely be staying again.
Stayed 1 night in Jul 2022
Response from Shivram Gangadharan on Aug 8, 2022
Dear Ashvin, Thank you for choosing your stay with us once again and taking the time to review us on Expedia. We are delighted to see you rate our service so highly; this really means a lot to us all. I look forward to sharing your feedback with our ambassadors. I am sure your comments will make their day and boost their morale which will help them deliver great guest experience. On behalf of our entire team at Radisson Blu Hotel & Residence, Nairobi Arboretum, we thank you for your continuous patronage and we look forward to seeing you soon when the travel brings you back to the city. Kind regards, Shivram Gangadharan General Manager Radisson Blu Hotel & Residence, Nairobi Arboretum

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Ashvin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had an excellent stay. The hotel feels more like a business hotel but everyone was very friendly and the rooms are very comfortable and spacious. Food in the restaurant is on the expensive compared to more local restaurants. Uber is best used to get around. It feels very safe with security at checks at the entrances and is in a good area.
Stayed 4 nights in Jul 2022
Response from Shivram Gangadharan on Jul 30, 2022
Dear Ashvin, Thank you for choosing your stay with us and taking the time to review us on Expedia. We are delighted to see you rate our service so highly; this really means a lot to us all. I look forward to sharing your feedback with our ambassadors. I am sure your comments will make their day and boost their morale which will help them deliver great guest experience. On behalf of our entire team at Radisson Blu Hotel & Residence, Nairobi Arboretum, we thank you for your continuous patronage and we look forward to seeing you soon when the travel brings you back to the city. Kind regards, Shivram Gangadharan General Manager Radisson Blu Hotel & Residence, Nairobi Arboretum

10/10 Excellent

Richard

Stayed 2 nights in Jul 2022
Response from Shivram Gangadharan on Jul 30, 2022
Dear Ashvin, Thank you for choosing your stay with us and taking the time to review us on Expedia. We are delighted to see you rate our service so highly; this really means a lot to us all. I look forward to sharing your feedback with our ambassadors. I am sure your comments will make their day and boost their morale which will help them deliver great guest experience. On behalf of our entire team at Radisson Blu Hotel & Residence, Nairobi Arboretum, we thank you for your continuous patronage and we look forward to seeing you soon when the travel brings you back to the city. Kind regards, Shivram Gangadharan General Manager Radisson Blu Hotel & Residence, Nairobi Arboretum

10/10 Excellent

Omer

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again!
Great stay with family. Very nice and modern hotel with an open and green feel. Spacious rooms. Excellent breakfast. Friendly staff. 5 min walk to the arboretum. Uber easily available. Will stay again!
Stayed 3 nights in Jul 2022
Response from Shivram Gangadharan on Jul 30, 2022
Dear Omer, Thank you for choosing your stay with us and taking the time to review us on Expedia. We are delighted to see you rate our service so highly; this really means a lot to us all. I look forward to sharing your feedback with our ambassadors. I am sure your comments will make their day and boost their morale which will help them deliver great guest experience. On behalf of our entire team at Radisson Blu Hotel & Residence, Nairobi Arboretum, we thank you for your continuous patronage and we look forward to seeing you soon when the travel brings you back to the city. Kind regards, Shivram Gangadharan General Manager Radisson Blu Hotel & Residence, Nairobi Arboretum

10/10 Excellent

JAMES

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2022
Response from Shivram Gangadharan on Jul 30, 2022
Dear James, Thank you for choosing your stay with us and taking the time to review us on Expedia. We are delighted to see you rate our service so highly; this really means a lot to us all. I look forward to sharing your feedback with our ambassadors. I am sure your comments will make their day and boost their morale which will help them deliver great guest experience. On behalf of our entire team at Radisson Blu Hotel & Residence, Nairobi Arboretum, we thank you for your continuous patronage and we look forward to seeing you soon when the travel brings you back to the city. Kind regards, Shivram Gangadharan General Manager Radisson Blu Hotel & Residence, Nairobi Arboretum

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large suites and great pool.
Large suit with a kitchen and dining area and balcony overlooking the pool. Only downside was the limited food choice on the a la cartel menu. (Focused on pizza, pasta, burgers, Indian curry). Most nights had good buffet choice. Best thing is how close if is to the arboretum where you can go walking and see monkeys. Great pool with an area where live bands play at the weekend.
Stayed 1 night in Jun 2022
Response from Shivram Gangadharan on Jul 30, 2022
Dear Paul, Thank you for choosing your stay with us and taking the time to review us on Expedia. We are delighted to see you rate our service so highly; this really means a lot to us all. I look forward to sharing your feedback with our ambassadors. I am sure your comments will make their day and boost their morale which will help them deliver great guest experience. On behalf of our entire team at Radisson Blu Hotel & Residence, Nairobi Arboretum, we thank you for your continuous patronage and we look forward to seeing you soon when the travel brings you back to the city. Kind regards, Shivram Gangadharan General Manager Radisson Blu Hotel & Residence, Nairobi Arboretum

10/10 Excellent

Martin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice and very safe hotel
Beautiful hotel in a very safe and convenient location. The staff are very friendly and always helpful. It is my hotel of choice in Nairobi
Stayed 7 nights in Jun 2022
Response from Shivram Gangadharan on Jul 30, 2022
Dear Martin, Thank you for choosing your stay with us and taking the time to review us on Expedia. We are delighted to see you rate our service so highly; this really means a lot to us all. I look forward to sharing your feedback with our ambassadors. I am sure your comments will make their day and boost their morale which will help them deliver great guest experience. On behalf of our entire team at Radisson Blu Hotel & Residence, Nairobi Arboretum, we thank you for your continuous patronage and we look forward to seeing you soon when the travel brings you back to the city. Kind regards, Shivram Gangadharan General Manager Radisson Blu Hotel & Residence, Nairobi Arboretum