First let me say a huge thank you to both the Operation Director, and Managing Director @ Hilton Namhae for doing everything in their power to ensure we had a wonderful visit.
However...
I think the staff here need intensive training on customer relations at this class of hotel. From the waiter who didn't appear to know how to open the bottle of wine we ordered, or pour it into the glass! The laundry not appearing back until the night before we left to fly back up to Seoul. To room service who took our dirty plates and pizza box for the food we ordered from room service and simply left them lying outside our room for over a day. The room was wondeful but let down by details, like hairs in the beds, holes in the towels, and no instructions on how to use the incomprehensible air conditioning.
Again for this type and brand of hotel, the inability of most staff to communicate with us in English was a huge surprise. Yes I know I should make more of an effort with the local language, however travelling the world this is simply not possible and one reason for choosing to stay at this type of hotel.
Very surprised and dissapointed overall.