Find hotels near Nancy Forrester's Secret Garden, Key West from ₩296,690

"Booked here to spoil my girlfriend on her birthday and they were accommodating. Gave me a lovely room with a view right over the harbor. The room was clean and comfy. The available water bottles in the room and near the elevator were very nice for the resort fee. But the $40 valet fee I wasn't impressed with and here's why. I am a valet bellman myself, so I was excited to be on the other side of the experience. But when I pulled in, the valets didn't greet my car, they stood at their podium and talked and I was the only car there. I had to get out and walk up to them, and interrupt them. It didn't bother too much at the moment as of course I was in a great mood being on vacation and quickly told them I do what they do and am happy to be in Florida. They were nice, and I still tipped them well on all bell runs and car retrievals. But they should be approaching the car, greeting me and welcoming me first, especially at the price of valet and the hefty price of the rooms. Overall, it was great stay, just very expensive so you expect a level of customer service that matches."

"Room was not ready until well after 4, they did offer us late check out at 12 instead of normal at 11. Some rooms have patios or porches, ours did not. It is also very tiny. Drawers for clothes under bed and fridge in nightstand. No space for anything except bed. When you book you assume all the bungalows have outside areas. Bathroom floor had hard water stain where bathroom mat goes. Gross - need to clean that. Chairs at pool backs are broken, seats are ripped and in need of a lot of TLC. An adventure trying to get a pool towel. Takes them a good four hours and he first day to replenish once asked. If you see a clean one, snag it for later. The bartender Keith at the pool bar was a jerk. Maybe he was having a bad day, but everyone was laughing, having a good time and he snapped. He chastised all of the guests, Cashed us out and wouldn’t let us run a tab anymore. He was ridiculously rude. For someone in the service industry in Key West, Wow, you need a lesson in manners. Housekeeping was lackluster at best."

"Zero complaints, everyone was pleasant and accommodating. "

"No much to see, just a room to sleep and not a very comfortable bed. Window AC and expensive, breakfast the same so so...."

"The resort is in an ideal location on Duval Street and the staff is top notch from top to bottom, whether it's the grounds keepers, the cleaning crew or the bartenders, they are all so pleasant, helpful, and make you feel like they are there just for you. The pools are a good time all day long with music, live entertainment, and an on-site bar and the walkability can't be beat. The rooms are clean and there are always plenty of towels. If I were to make any improvements to the property I'd put coffee machines in the rooms that give you the option to brew expresso or a regular cup of coffee. As there are numerous coffee shops just steps away, being limited to just expresso in your room is not an issue for me personally, but having the choice would be a nice to have. The air-conditioners work very well, but can be a bit noisy, but again, not a reason to not have the best stay possible. Newer smart tvs that would allow you to log into your Hulu, Netflix, etc. accounts would be a nice perk as well. The nice to haves aside, I would recommend this property to anyone. It's 5-stars in my opinion."

"Nice place with great location. Very friendly staff. Excellent breakfast!"

"Excellent "

"It was wonderful! Staff very helpful"

"Our room was clean and comfortable. The breakfast was fresh and plentiful. The staff was very accommodating. "