Sherburne Queen with Private Entrance | Frette Italian sheets, premium bedding, individually decorated
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Reviews of Nantucket Resort Collection

4 out of 5
Nantucket Resort Collection
78 Centre Street, Nantucket, MA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 176 out of 262 reviews" "
Rating 8 - Good. 52 out of 262 reviews" "
Rating 6 - Okay. 17 out of 262 reviews" "
Rating 4 - Poor. 9 out of 262 reviews" "
Rating 2 - Terrible. 8 out of 262 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nadia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely comfortable stay, friendly staff and very conveniently located.
Stayed 1 night in Apr 2024
Response from Alicia on May 6, 2024
Hi Nadia, Thank you so much for sharing your experience. We are thrilled to hear you enjoyed your stay and hope to see you again!

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

6/10 Okay

Genevieve

Stayed 1 night in Dec 2023

10/10 Excellent

Coleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little spot close to town. Bathrooms are updated and clean, room was very nice, but our room was next to the front door so you can hear everything in the hallway.
Stayed 1 night in Nov 2023

8/10 Good

Stefanie

Stayed 2 nights in Nov 2023

10/10 Excellent

Joylyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10 stars! Wonderful stay and nicest staff.
Stayed 2 nights in Nov 2023

10/10 Excellent

Alana

Stayed 1 night in Oct 2023

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars
Our stay at The Regatta House was excellent. The property is top notch and all the employees were awesome. They all seemed to thoroughly love their job and were so helpful! The room was very clean and decorated elegantly; even the soap and shampoo were luxurious. Also we were so close to walking downtown and to the beach.
Stayed 2 nights in Oct 2023

10/10 Excellent

Doug, Bethesda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Charles

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 3 nights in Sep 2023

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent accommodations
Accommodations were wonderful and close to everything! Will definitely go back! Staff was great!
Stayed 1 night in Sep 2023

10/10 Excellent

Melissa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing 3 night stay @ The Regatta Inn! Amazing staff & location. Everything was walkable! The breakfast was great too. Thank you for a wonderful experience!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Uphill both ways!
Not told I would have to walk up 3 narrow flights of stairs when I reserved my spot. Room was an attic room. Very small. Only good thing was the bed, shower and toilet worked. Staff was friendly. Overall disappointed for what I paid.
Stayed 2 nights in Sep 2023

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CUTEST HOTEL! loved it so much, so cozy so cute!! literally best experience ever. loved the breakfast spread! will be returning for sure!!
Stayed 2 nights in Aug 2023

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Emily

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Sherburne Inn property, and it was beautiful. The staff was friendly and helpful, and we had a lovely time.
Stayed 2 nights in Aug 2023
Response from NRC Team on Aug 31, 2023
Emily, happy to hear you enjoyed your stay at Sherburne. Thank you for recognizing our team members, it made their day :)

10/10 Excellent

Alicia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quaint bed and breakfast. Perfect for a quick getaway.
Stayed 2 nights in Aug 2023

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Nantucket Resort Collection and the Regatta Inn were a fantastic experience. Everyone made us feel at home. The room was fantastic and breakfast was spot on. Thank you from Jessie and Ryan!
Stayed 1 night in Aug 2023
Response from NRC Team on Aug 31, 2023
Jessie & Ryan, We appreciate you taking the time to share your experience. Hope you return again soon!

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and location were fantastic… like many businesses they are understaffed and so we waited more than a half hour at the check-in desk for a person to help us check in. It’s already bad enough when resorts will not allow you to check in until 3 PM that when you get there, you have to wait after 3:30 pm to actually have someone available to check you in.
Stayed 2 nights in Jul 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing and very helpful. We had a very nice stay
Stayed 5 nights in Jul 2023

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Nadine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff were very responsive and amazing during the entire trip.
Stayed 2 nights in Jun 2023

6/10 Okay

Monica

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Meh, you can find better.
The room was clean and charming, as advertised. I was disappointed with the lack of communication between the hotel personnel. For example, the key for the room was left on a plate with a sticky note bearing my name. Had it been in an envelope with a short welcome note, some brief instructions and at the very least, a thank you, I would’ve been more open about the lack of personal presence I had from the beginning. There were some delicious salted caramels left for me when I stated my discontent but the dye was cast. Also, bicycles were promised to me but that wasn’t an option when I got there. All ‘n all, I left feeling just meh about the hotel.
Stayed 2 nights in May 2023

10/10 Excellent

Colleen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Experience!
The staff was Outstanding!!! Breakfast was great and the over all property was fantastic.
Stayed 2 nights in May 2023

10/10 Excellent

thomas

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome property and staff!!
Stayed 2 nights in May 2023

6/10 Okay

Mark

Liked: Room comfort
Disliked: Cleanliness, staff & service
Ok but could easily be improved to be good
Overall: the stay was ok but it could easily be improved to be a great experience if the management tried. Good: room was clean upon arrival. Property is nice looking and there is decent outdoor seating. The place is very close to the steamship terminal and general location to the centre is excellent. Breakfast at the parent property is very close by and whilst the breakfast is limited in options, there is enough for it to work. No throw away mini toiletries Not so good: the living area with small items was poorly stocked (water cans ran out, there were no cups for coffee, snack biscuits were gone after the first day). The bins were not emptied in the communal areas for days meaning they became overflowing. Room cleaning was limited to refitting the same sheets and replacing towels. Fridge in the room was extremely noisy. Toiletries were not refilled in the room. There is construction going on right behind the property so it can get noisy from 8am. Internet was intermittent
Stayed 3 nights in May 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Dawn

Stayed 1 night in Mar 2023

10/10 Excellent

Kristin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was perfect! A classic design with simplicity. It was clean and had all we needed. The shower was beautiful with two shower heads as well as a handheld shower. We never encountered another person, but not times I called about early check in and late check out the customer service was wonderful. They were very accommodating and helpful. The house is located very close to the shops, ferry, and great restaurants.
Stayed 1 night in Feb 2023

10/10 Excellent

danny, s weymouth

10/10 Excellent

Samantha

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Christine

Stayed 2 nights in Dec 2022

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an excellent place to stay. Thank you so much!
Stayed 2 nights in Dec 2022

2/10 Terrible

Katherine

Disliked: Staff & service, amenities, property conditions & facilities
When we checked in there was nobody around to check us in!!! And when we checked out, there was nobody around to check us out!!!! Very poor customer service! And when u call the number they left, it was an answering machine that said they werent returning until March!!
Stayed 1 night in Dec 2022

10/10 Excellent

Nancy

Stayed 2 nights in Dec 2022

10/10 Excellent

mckenzie

10/10 Excellent

Coleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathrooms were newly renovated and fantastic! Rooms were comfortable & modern. Quick walk to town, and lovely surrounding area. I would definitely recommend.

10/10 Excellent

Mary Ann

Stayed 1 night in Dec 2022

10/10 Excellent

Catherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very cozy and well maintained. One of the cutest places ive ever stayed!
Stayed 2 nights in Nov 2022

10/10 Excellent

Catherine

Stayed 2 nights in Nov 2022

10/10 Excellent

Kerrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Molly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good

Edita

Stayed 4 nights in Oct 2022

6/10 Okay

Karen

Traveled with family
Cleanliness, close to town, beautiful decor
Stayed 1 night in Oct 2022

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great in-town location
This was our first time to Nantucket, we stayed 4 nights. It is a lovely hotel, part of a large group of Hotel Collection Nantucket. They have had an unfortunate fire in July 2022 that totally destroyed the Veranda Inn next door, also a part of the collection. They are determined to rebuild, just finishing up the demolition of the charred building. While they do, there is a lot of heavy machinery and construction noise that spans the entire block that lasts most of the day. Evenings are quiet. It will be very lively once it is finished. Our first night there, it was a major thunder and rainstorm and unfortunately rainwater was coming into the room through the ceiling. The property manager promptly moved us into another room for the rest of the night, and then upgraded us to a deluxe king with a great shower and soaker tub for the rest of our stay to make up for the trouble. These things happen, you can’t control the weather but how you deal with it is important. The property hosts stepped up, made us feel welcome and ensured the rest of our stay was very comfortable. Great location, walking distance to everything, lovely continental breakfast and very nice staff. We would definitely stay here again next time we are on the island!
Stayed 2 nights in Oct 2022

10/10 Excellent

Paul

Stayed 2 nights in Oct 2022

10/10 Excellent

Andre

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our King room was bright, clean, comfortable. We also enjoyed the patio.
Stayed 2 nights in Oct 2022

10/10 Excellent

Dileen, Newburgh

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very friendly and helpful staff Amenities were nice (beach towels, continental breakfast, umbrellas). Super clean in a great location!
Stayed 1 night in Oct 2022

10/10 Excellent

Kyle

Stayed 2 nights in Oct 2022