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Reviews of Naramata Inn

2.5 out of 5
Naramata Inn
3625 1st Street, Naramata, BC

Reviews

8.2

Very Good

Rating 10 - Excellent. 49 out of 115 reviews" "
Rating 8 - Good. 44 out of 115 reviews" "
Rating 6 - Okay. 14 out of 115 reviews" "
Rating 4 - Poor. 5 out of 115 reviews" "
Rating 2 - Terrible. 3 out of 115 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

BRYAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from General Manager on Oct 14, 2019
We really appreciate your great review, thank you so much!

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The property and grounds were good, well maintained and interesting, but there was no air conditioning ,the room was hot, the restaurant, bar and spa were closed. breakfast was adequate but unimaginative. the staff were present but were not attentive. It was as if they had already closed for the season and just going through the motions. a lot of money for just a room. not a great experience.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from General Manager on Sep 27, 2019
We really appreciate your positive review. Thank you!

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, got lots of history, staff was super friendly, would recommend this to anyone
Stayed 3 nights in Aug 2019
Response from Manager on Aug 24, 2019
Thank you so much for the positive review, we really appreciate your kind words!

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice time in Naramata.
Delightful old house with history. Beautiful location, perfect for a short get-away. Staff very friendly and obliging, we sat on the verandah and enjoyed the gardens. The house is situated in such a way that you can enjoy direct sun or shade. Nice breakfast. Location ideal for checking out the local wineries and the Lavender shop is across the street from the hotel, a - must visit! Free WiFi. Rooms small but charming.
Stayed 2 nights in Aug 2019
Response from Manager on Aug 21, 2019
Thank you so much for the positive review. We are glad to hear you enjoyed your stay with us.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
A bit to be desired.
My stay was pretty good. The staff was friendly enough. The inn itself left a bit to be desired. There is no coffee or tea available through the day. And being in wine country, there is no ice available. You are offered ice that the staff can get you from the kitchen until 9:00. The same thing goes for refridgeration of any food. It's just not available unless you get the front desk (who are only available until 9 pm) to get it for you. These details don't make for an inviting stay and really encourage guests to just leave and seek those comforts outside of the inn. Unfortunately for the cost I would expect a bit more. The rooms and grounds were beautiful. The noise, described as a "quirk" got a bit tiresome, however it's to be expected in a 100 year old building. The restaurant and spa were fantastic! The breakfast was a bit tiring, being the same every day. Yogurt, canned fruit and granola. Some fresh fruit, cheddar cheese slices, bread for toast. And a variation of eggs and sausage or a frittata. Again, this isn't bad. I would just expect a bit more for the price. Comparitavely to other hotels and inns, I've seen better. Overall the stay was pleasant and I was satisfied. For the price I just wouldn't stay again. I would recommend others stay, but maybe only for a night to experience the quaint and beautiful property.
Stayed 5 nights in Aug 2019
Response from Manager on Aug 20, 2019
We are glad you enjoyed some of the amenities of our lovely old Inn. Everyone has their own opinions but we have to say many people, in fact most people love their stay with us. To respond to some of your comments, we would like to say that the Inn is not an inexpensive place to stay and the price is reflective of the fact that the heritage building is costly to maintain and has a short busy season, it is closed for over half the year. We provide ice to our guests anytime they wish till 9:00 PM. If we had known it was an issue we would have made arrangements for you. We provide a complimentary continental style breakfast and it is always fresh ( never canned fruit...never! ) We do not call it a gourmet breakfast. We all work hard to care for the old Inn and we hope our guests enjoy the simple beauty of a time gone by. You suggest people only stay one night, that might be fine for you but most of our guests really enjoy staying several nights with us so they have the time to really relax and experience the Inn and the area.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Manager on Aug 20, 2019
Thank you so much for taking a moment to give us a great review, we appreciate it!

4/10 Poor

Steve, Whiterock

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Aged and needs some repair but staff was attentive to the report of damage and it was important to them to correct issues The restaurant is not part of the hotel. It is a separate business. The manager of the 1908 should be replaced.
Stayed 2 nights in Aug 2019
Response from Manager on Aug 20, 2019
We don't even know how to respond to this inappropriate review.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary get away.
Quaint and comfortable, a great addition would be a counter area in bathroom. Staff very friendly, dining room/patio crew amazing, yummy breakfast. A Beautiful area of our province. Next time will book directly through hotel, lesson learned.
Stayed 2 nights in Aug 2019

8/10 Good

FromVancouver, Vancouver

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very small. Like small by European standards:-)
Stayed 2 nights in Jul 2019
Response from Manager on Aug 20, 2019
Thank you for your review, we understand our rooms are considered small. The Inn was restored so we keep everything as original as possible. We do have some king rooms and a large suite, these rooms are much larger in comparison to the queen rooms.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The grounds are beautiful and well maintained! The rooms are clean and very spacious! The beds were VERY comfortable! We had a wedding nderfuk stay!
Stayed 2 nights in Aug 2019
Response from Manager on Aug 15, 2019
Thank you so much for the positive review, we all appreciate your taking the time to share your experience.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing little gem hidden in the middle of wine country.
Stayed 1 night in Aug 2019
Response from Manager on Aug 15, 2019
We are so happy to hear you enjoyed our special old Inn. Thank you for taking the time to give us a review.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay! We came for our honeymoon so we decided to experience the whole package - dinner at 1908, a King-sized suite, and a couples' massage at the Spa. The staff was friendly, the facilities were clean and the whole visit really felt like a retreat away from the busyness of wedding planning.
Stayed 2 nights in Jul 2019
Response from Manager on Aug 15, 2019
Thank you so much for the wonderful review, we are happy to hear you had a relaxing time with us.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Manager on Aug 15, 2019
Thank you so much!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Jul 2019
Response from Manager on Aug 15, 2019
Thank you so much!

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The peaceful and quiet environs of the hotel and the well-kept grounds. Close vicinity to small public access to lake. Negative aspect was the small bedroom and shared patio with other rooms.
Stayed 3 nights in Jul 2019
Response from Manager on Aug 15, 2019
We are glad you enjoyed the peace and quiet of the Inn. Yes some of the rooms are on the smaller side, it is a heritage building that was originally built as a hotel, we do not change the integrity of the original building, we simply maintain and care for this lovely old place. The verandas are very large and cover the whole sides of almost the entire building, due to the large size of the verandas, there is plenty of space, all rooms have a private sitting area. Thank you.

2/10 Terrible

Verified traveler

Traveled with family and small children, Traveled with family
Disliked: Staff & service
The service here is atrocious! No rrsponse to emails, took our money and we didnt even stay at the hotel!!!
Stayed 1 night in Jul 2019
Response from Manager on Aug 15, 2019
The only time we do not refund deposits is when a customer does not comply with our cancellation policy that is sent to every reservation made with the Naramata Heritage Inn & Spa.

8/10 Good

DDJ, Surrey, BC

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I really liked the art and the friendly staff. The building was well maintained considering the age. I really liked the various deck seating around the building. The room we were in was quite small and hard to get around the bed. What would have made this experience much better was more variety at the buffet breakfast. (especially challenging for people with food allergies.) And a bar fridge in each room to store wine and appies. and other snacks/drinks.
Stayed 5 nights in Jul 2019
Response from Manager on Aug 15, 2019
We are glad to hear you enjoyed your stay, we understand some people find the rooms on the small side, although we do have larger king rooms and a suite. Our breakfast is not really a buffet, we call it a continental and it is always fresh and complimentary. Thank you for sharing your experience.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very accommodating staff, peaceful setting. Would have liked to had dinner there as it looked great but had made previous arrangements
Stayed 2 nights in Jul 2019
Response from Manager on Aug 15, 2019
Thank you so much for the positive review.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Manager on Aug 15, 2019
Thank you so much! Positive reviews are great for all of our staff.

8/10 Good

Verified traveler

Stayed 2 nights in Jul 2019
Response from Manager on Aug 15, 2019
Thank you!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very nice property. it is older, so don't expect large bedrooms. Our room had a nice patio outside. Staff was super friendly and helpful. Breakfast buffet was simple but good (eggs, toast, jams, baked good, fresh fruits). It was a nice getaway for a weekend in the Okanagan. I would book this property again.
Stayed 2 nights in Jul 2019
Response from Manager on Aug 15, 2019
Thank you so much for the positive review!

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jun 2019
Response from Manager on Aug 15, 2019
We are sorry we did not meet with your expectations. It is our wish that all of our guests experience the simple beauty of the Inn.

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Naramata
Nice quaint spot. Had take out on the nice veranda with (of course) a bottle of wine. No TV or fridge but not really needed although fridge or ice machine would be nice for travelors). Nice breakfast next am in lovely heritage dining room.
Stayed 1 night in Jul 2019
Response from Manager on Aug 15, 2019
Thank you so much for the positive review!

10/10 Excellent

Molly, Vancouver, BC

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was absolutely beautiful and I loved the outdoor decks attached to each room. We spent several hours out there during our stay! I wish the bar & restaurant had been open.
Stayed 2 nights in Jul 2019
Response from Manager on Aug 15, 2019
Thank you so much for taking the time to give us a positive review!

8/10 Good

Verified traveler

Stayed 2 nights in Jun 2019
Response from Manager on Aug 15, 2019
Thank you!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Naramata Heritage Inn is very quiet and has the same characteristics as the New Orleans Boutique Hotels. This Inn is very clean and I will be staying here again.
Stayed 2 nights in Jun 2019
Response from Manager on Aug 15, 2019
Thank you for taking the time to give us a very nice review, we are very appreciative!

10/10 Excellent

Murray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heritage listed accommodation in quiet location
A very nice heritage residence. Very friendly personnel, clean and comfy. Lovely area, close to beach, wineries in the Okanagan Valley.
Stayed 2 nights in Jun 2019
Response from Manager on Aug 15, 2019
Thank you so much for the lovely review!

8/10 Good

Verified traveler

Stayed 2 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great heritage building that gives you a step into a peaceful and relaxing adventure. Staff are knowledgeable about ths area and friendly and helpful! Very convenient to the local amenities.
Stayed 1 night in Jun 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This an old but well maintained building. The rooms are cozy, i.e small, but quite usable especially as they all (I think) have access to a large shared patio. The staff are all very friendly and helpful. All in all, it is quite magic place.
Stayed 3 nights in May 2019
Response from Manager on Jun 3, 2019
We are very happy to hear you enjoyed your stay with us, it is especially gratifying to know that people experience that special charm that comes with a special old place like the Heritage Inn. Thank you!

10/10 Excellent

Verified traveler

Stayed 3 nights in May 2019

10/10 Excellent

Alison, Brentwood Bay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming, historic hotel. Staff apologised for the size of our room ahead of time, but we found it was plenty big, and nicely decorated. Comfortable bed. Loved the architecture and the location was blissfully quiet. Could hear people a little as this is an old house, but not to the extent that it would disturb us (and we live in the country and are used to silence). Lovely location along the Naramata Bench.
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
It was a wonderful old style inn full of period antiques and local art, sweeping balconies and a lovely garden. The room was true to period but had updated comforts and beautiful linens. The deep old bath was wonderful. The staff was lovely and very helpful.
Stayed 2 nights in Sep 2018

8/10 Good

Danny, Richmond, BC

Liked: Cleanliness, property conditions & facilities
Very old building built in the early 1900’s with a nice mix of bricks, old wood and beams located in a very quiet neighbourhood close to the lake. Therefore very cozy and charming. However, don’t expect too many amenities. Our room was very small but comfortable. There is no TV but a good wi-if signal. The continental breakfast was a nice little bonus.
Stayed 1 night in Sep 2018

8/10 Good

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Charming, but not very comfortable.
This is a century old inn: rooms are very small, no sitting area in room, small but efficient bathroom. It has limited comfort, but old charme. Not convenient for everybody. Excellent continental breakfast, nice staff.
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super friendly staff, great atmosphere and tasty breakfast
Stayed 1 night in Sep 2018

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Sep 2018

8/10 Good

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As a 1908 heritage building, its expected to be eccentric and unique. And that it was. A beautiful restoration that included original clawfoot tub and 2-tap stand alone sink. The rooms are small, even cramped, and lack storage and TV's. However, the ambience was wonderful. Staff extremely friendly and the breakfast...fantastic! A step back in time. Would return, no issue.
Stayed 2 nights in Aug 2018

8/10 Good

Terry, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you like heritage hotels with lots of character, this fits the bill. Our room was small but opened up onto a shared patio. Some have a private patio. The breakfast was good but we found the Ambrosia restaurant a bit overpriced ($19.00 for three ravioli with sauce) and the staff a bit overwhelmed. (Several had apparently called in sick the night we were there.) They were out of a number of menu items. The setting is lovely and the hotel is well maintained. There is not much in Naramata itself but you are close to a ton of wineries.
Stayed 2 nights in Aug 2018

8/10 Good

Herman, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Quaint hotel. Good for a weekend. Well kept heritage hotel.
Stayed 2 nights in Aug 2018
Response from Jillian on Aug 22, 2018
Thank you so much for your feedback. We hope you will come back and stay with us again!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, very quiet. Restaurant not open every day and most local spots close by 8:30 but a lovely location
Stayed 2 nights in Aug 2018
Response from Jillian on Aug 22, 2018
Thank you for staying with us. Unfortunately due to staffing shortages this only allows us to open 5 days a week. We hope you had a chance to dine with us and hope to see you again in the future!

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it, thank you!
Stayed 1 night in Aug 2018
Response from Jillian on Aug 22, 2018
Thank you so much for you great feedback! We look forward to seeing you again in the future!

8/10 Good

Verified traveler

Stayed 2 nights in Aug 2018
Response from Jillian on Aug 22, 2018
Thank you for staying with us!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from Jillian on Aug 22, 2018
Thank you for staying with us!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Jillian on Aug 22, 2018
Thank you for staying with us!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Jillian on Aug 22, 2018
Thank you for staying with us!

10/10 Excellent

Gerard, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and fantastic charm and setting. Relaxing stay.
Stayed 2 nights in Jul 2018
Response from Jillian on Aug 22, 2018
So wonderful to hear you had a relaxing time with us. Look forward to seeing you in the future.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location, lovely old characterful hotel. Loved the sofas on the terrace upstairs!
Stayed 2 nights in Jul 2018
Response from Jillian on Aug 22, 2018
We are so glad you enjoyed your stay and look forward to seeing you in the future!