6/10 Okay
Stephanie
Traveled with family
May 30, 2024
Liked: Property conditions & facilities
New Braunfels is great and the hotel is in a convenient location. However, the hotel room didn’t seem to be that clean (we found what looked like dried poop - or dog food - scattered through the room). Also, the blanket for the pull out sofa had a large dark stain and large pills that can easily be pulled off. It looked like the blanket had been used 50 times without ever being washed. Our suite had 2 TVs but only 1 remote. When we asked for a 2nd remote, the battery died in less than 1 day.
The staff was friendly, the breakfast options were great, the gym was very nice, and the pool was lots of fun (complete with a couple of floating tubes)!
But the lack of cleanliness, weird remotes, heated hallways (in May…in Texas!), and odd electrical situations (such as a master switch so we can actually use the power in the suite but our main bedroom light never turned on but the small lamps worked, no fan in the bathroom when folks need to do their busy, so lots of awkward / uncomfy moments, and our keycards quit working the 2nd day so we had to put in a maintenance request) made it so that we won’t be staying at this hotel the next time we’re in New Braunfels.
Stephanie
Stayed 4 nights in May 2024