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Reviews of Aloft Manhattan Downtown - Financial District

3 out of 5
Aloft Manhattan Downtown - Financial District
49 Ann Street, New York, NY

Reviews

8.0

Very Good

Rating 10 - Excellent. 452 out of 1005 reviews" "
Rating 8 - Good. 275 out of 1005 reviews" "
Rating 6 - Okay. 118 out of 1005 reviews" "
Rating 4 - Poor. 63 out of 1005 reviews" "
Rating 2 - Terrible. 97 out of 1005 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jovan

Stayed 1 night in May 2024

2/10 Terrible

Bryant

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Aloft Team on May 13, 2024
Hi Bryant, Thank you for your feedback and happy to hear you had a great stay with us! We hope to see you again next time you are in the city!Regards, Aloft Team

10/10 Excellent

Aiesha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in May 2024
Response from Aloft Team on May 13, 2024
Hi Aiesha, Thank you for your feedback and appreciate you! We hope to see you again next time you are in the city. Regards, Aloft Team

8/10 Good

Claudia Karina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty is because the street conditions
Stayed 5 nights in Apr 2024
Response from Aloft Team on May 3, 2024
Hi Caludia, Thank you for taking the time to send us your feedback on your recent stay. It has been forwarded to the appropriate departments to ensure these issues are investigated further.Regards, Aloft Team

10/10 Excellent

hilda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely be back! Very convenient and staff was so nice and helpful
Stayed 4 nights in Apr 2024
Response from Aloft Team on May 1, 2024
Hi Hilda, Thank you for taking the time to send us your feedback on your recent stay. We hope to see you again next time you are in the city.Regards, Aloft Team

8/10 Good

Brandy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was perfect for a quick weekend trip. Rooms were clean and comfortable. Staff were friendly and helpful. The lounge is not going to be open until May, which was kind of a bummer, but there is a bar directly across the street. Walkability to train is stellar. Several dining options around as well. Would stay again.
Stayed 2 nights in Apr 2024
Response from Aloft Team on May 1, 2024
Hi Brandy, Thank you for taking the time to send us your feedback on your recent stay. We appreciate your loyalty to the Marriott brand and always strive to meet expectations. We hope to see you again next time you are in the city.Regards, Aloft Team

10/10 Excellent

Antonio

Stayed 2 nights in Apr 2024
Response from Aloft Team on May 1, 2024
Hi Antonio, Thank you for taking the time to send us your feedback on your recent stay. We appreciate your loyalty to the Marriott brand and always strive to meet expectations. We hope to see you again next time you are in the city.Regards, Aloft Team

6/10 Okay

Yasmine

Stayed 1 night in Apr 2024

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities
I loved that it was in a quieter part but yet so close to every thing.I loved how compact the room was and so clean. I loved the look of the hotel and I was so glad to be there.
Stayed 5 nights in Apr 2024
Response from Aloft Team on Apr 20, 2024
Hi Gillian, Thank you for taking the time to send us your feedback and happy to hear you had a great stay! We hope to see you again next time you are in the city! Regards, Aloft FiDi Team

10/10 Excellent

Amanda

Stayed 1 night in Mar 2024
Response from Aloft Team on Apr 20, 2024
Hi Amanda, Thank you for taking the time to send us your feedback and happy to hear you had a great stay! We hope to see you again next time you are in the city! Regards, Aloft FiDi Team

10/10 Excellent

William, Chicago

Traveled with partner, Traveled with pets
Liked: Staff & service, amenities
Stayed 3 nights in Mar 2024
Response from Aloft Team on Apr 20, 2024
Hi William, Thank you for taking the time to send us your feedback and happy to hear you had a great stay! We hope to see you again next time you are in the city! Regards, Aloft FiDi Team

10/10 Excellent

Alice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 4 nights in Mar 2024
Response from Aloft Team on Apr 20, 2024
Hi Alice, Thank you for taking the time to send us your feedback and happy to hear you had a great stay! We hope to see you again next time you are in the city! Regards, Aloft FiDi Team

10/10 Excellent

Mikelya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Aloft Team on Apr 20, 2024
Hi Mikeyla, Thank you for taking the time to send us your feedback and happy to hear you had a great stay! We hope to see you again next time you are in the city! Regards, Aloft FiDi Team

8/10 Good

Colleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient for our visit to the seaport area.
Stayed 1 night in Mar 2024
Response from Aloft Team on Apr 20, 2024
Hi Colleen, Thank you for taking the time to send us your feedback and happy to hear you had a good stay! We hope to see you again next time you are in the city! Regards, Aloft FiDi Team

10/10 Excellent

Rosalinda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely helpful, professional and friendly. We couldn’t check into our room because it was being worked on so they immediately set us up with new rooms. The location is absolutely perfect and close to public transit. There are a bunch of coffee shops and wonderful food places right across the street.
Stayed 2 nights in Feb 2024
Response from Aloft Team on Apr 20, 2024
Hi Rosalinda, Thank you for taking the time to send us your feedback and happy to hear you had a great stay! We hope to see you again next time you are in the city! Regards, Aloft FiDi Team

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay
Stayed 1 night in Mar 2024
Response from Aloft Team on Apr 20, 2024
Hi Emma, Thank you for taking the time to send us your feedback and happy to hear you had a great stay! We hope to see you again next time you are in the city! Regards, Aloft FiDi Team

8/10 Good

Priscilla

Traveled with partner
Disliked: Amenities
The rooms are small but I guess all the rooms in NYC are similar
Stayed 3 nights in Mar 2024
Response from Aloft Team on Apr 20, 2024
Hi Priscilla, Thank you for taking the time to send us your feedback and happy to hear you had a good stay! We hope to see you again next time you are in the city! Regards, Aloft FiDi Team

10/10 Excellent

Mariana, Newton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Aloft Team on Apr 20, 2024
Hi Mariana, Thank you for taking the time to send us your feedback and happy to hear you had a great stay! We hope to see you again next time you are in the city! Regards, Aloft FiDi Team

10/10 Excellent

Jordan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good vibes
Stayed 3 nights in Feb 2024
Response from Aloft Team on Apr 20, 2024
Hi Jordan, Thank you for taking the time to send us your feedback and happy to hear you had a great stay! We hope to see you again next time you are in the city! Regards, Aloft FiDi Team

10/10 Excellent

Khadijah

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Feb 2024
Response from Aloft Team on Apr 20, 2024
Hi Khadijah, Thank you for taking the time to send us your feedback and happy to hear you had a great stay! We hope to see you again next time you are in the city! Regards, Aloft FiDi Team

10/10 Excellent

ILYAS

Stayed 3 nights in Feb 2024
Response from Aloft Team on Apr 20, 2024
Hi Ilyas, Thank you for taking the time to send us your feedback and happy to hear you had a great stay! We hope to see you again next time you are in the city! Regards, Aloft FiDi Team

8/10 Good

Gordon, Atlanta

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Aloft Team on Apr 20, 2024
Hi Gordon, Thank you for taking the time to send us your feedback and happy to hear you had a good stay! We hope to see you again next time you are in the city! Regards, Aloft FiDi Team

8/10 Good

Indiana

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

6/10 Okay

Courtney

Business traveler, Traveled with partner
Liked: Staff & service, property conditions & facilities
When we arrived we were able to check in early and the front desk staff were very nice! When we got to the room there was a stain on the bed and the rolling door separating the toilet from the rest of the room was off the tracks. Housekeeping did fix this quickly. if I came back to this area, I would likely stay somewhere else but this hotel did do the trick.
Stayed 1 night in Feb 2024

8/10 Good

Darryl

Stayed 2 nights in Feb 2024

10/10 Excellent

Anton

Liked: Cleanliness, staff & service, property conditions & facilities
All excellent
Stayed 4 nights in Feb 2024

10/10 Excellent

Pearl, Stratford

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I could check out by phone at 10:30 am when I could not make it back to physically check out. Very accommodating.
Stayed 1 night in Feb 2024

10/10 Excellent

Celeste

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is amazing, kind, services are very good, it need some refresh in deco. Clear, comfortable.
Stayed 8 nights in Feb 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Diann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When checking in Night staff was friendly and helpful
Stayed 2 nights in Feb 2024

10/10 Excellent

James, Kitchener

Liked: Cleanliness, staff & service, amenities
Although the hotel has seen a bit of wear and tear, it's clean, supremely comfortable and in a great location. The staff were fantastic.
Stayed 11 nights in Jan 2024

8/10 Good

Raymond

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice stay
Stayed 3 nights in Jan 2024

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Jehrod

Stayed 2 nights in Jan 2024

8/10 Good

Wenyue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Catalina

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, nice clean room, friendly staff
Stayed 1 night in Jan 2024

2/10 Terrible

Joe

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Heat never worked
Stayed 1 night in Jan 2024

10/10 Excellent

Mike

Stayed 1 night in Jan 2024

6/10 Okay

Elizabeth

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Room was clean and comfortable. Hot water was kind of yellowish. Did not recomend to drink it.
Stayed 2 nights in Jan 2024

8/10 Good

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was really nice. The construction is a mess. We couldn't find the hotel entrance until we walked around the block. Our room was small, but not unusual for Manhattan. The neighborhood was nice - lots of restaurants, City Hall, the Seaport, etc. The staff was lovely!
Stayed 3 nights in Jan 2024

8/10 Good

Antonia

Stayed 2 nights in Jan 2024

6/10 Okay

Phoebe

Business traveler
Disliked: Staff & service
Fine but street under construction
The street the hotel is on is under construction- no details sent ahead of time on how to access the hotel. I arrived in the middle of a snow storm and had to contact the hotel twice to try and find the very small access door at the end of the block. This information would have been good to have prior to booking as I had a number of bags with me. Hotel itself is basic, very noisy and hotel staff especially cleaning staff a little disrespectful taking loud phone calls on speaker phone early in the morning outside and slamming doors as they come in and out of rooms. Overall a fine hotel, it was clean and close to subway but I’m not sure would stay again as plenty of other options in this price range
Stayed 3 nights in Jan 2024

10/10 Excellent

Curtis

Stayed 1 night in Jan 2024

6/10 Okay

Chloe

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
There were some spots in the room that were not very clean. Sheets did not feel clean, leftover trash in the cans
Stayed 1 night in Dec 2023

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff and they would always be quick to accommodate us with towels , extra blankets etc; even when we had issues closing the windows the fella helping made good jokes and fixed the issue quickly.
Stayed 4 nights in Jan 2024

2/10 Terrible

Lee-Ann

Stayed 1 night in Dec 2023

10/10 Excellent

Artush

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

6/10 Okay

Lupita

Stayed 3 nights in Jan 2024