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Reviews of Home2 Suites by Hilton NY Long Island City/Manhattan View

3 out of 5
Home2 Suites by Hilton NY Long Island City/Manhattan View
39-06 30th St., Long Island City, NY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 704 out of 1003 reviews" "
Rating 8 - Good. 212 out of 1003 reviews" "
Rating 6 - Okay. 46 out of 1003 reviews" "
Rating 4 - Poor. 9 out of 1003 reviews" "
Rating 2 - Terrible. 32 out of 1003 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, very helpful and accomodating.
Stayed 2 nights in May 2024

10/10 Excellent

Bentley

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I reserved for a friend , visited during the checkin , room etc , but everything looked great as advertised
Stayed 1 night in May 2024

10/10 Excellent

Dorothy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel staff!!! Rooms were spacious. Very close to transportation.
Stayed 4 nights in May 2024

8/10 Good

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the whole suite as opposed to just a bedroom, even though we didn't do any cooking in the kitchen. We liked the breakfasts. It is close to our son's family's home so is a very convenient place to stay.
Stayed 2 nights in May 2024

10/10 Excellent

Christy M.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would have given five stars if both elevators would have been working. But breakfast was wonderful and the rooms were very nice having a full kitchen.
Stayed 4 nights in May 2024

10/10 Excellent

Christopher

Stayed 1 night in May 2024

10/10 Excellent

Alma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was as described.
Stayed 1 night in Apr 2024

10/10 Excellent

sherry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Michelle, Boyd

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 4 nights in Apr 2024

10/10 Excellent

Annette

Stayed 1 night in Mar 2024

10/10 Excellent

Erhan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very close to metro station. It takes 10 minutes to reach 5th ave or time squire. Beside that breakfast is very good and enough. Staff was helpful and room was clean and got housekeeping almost every day. You can stay with your family without worrying
Stayed 7 nights in Mar 2024

10/10 Excellent

Gozde

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is clean property and the room had kitchen, desk and couch! It was great and convenient.
Stayed 1 night in Apr 2024

8/10 Good

NATALIE

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Guadalupe

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe area, helpful and friendly staff. Close to the train into the city
Stayed 1 night in Apr 2024
Response from Jessica - Director of Operations on Apr 10, 2024
I wanted to say thanks for your recent stay here at Home2! I’m thrilled you enjoyed our suites and staff and can’t wait to welcome you back again soon!

10/10 Excellent

Desiree

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my go to hotel when I visit the city. Very clean and very friendly staff.
Stayed 1 night in Apr 2024
Response from Jessica - Director of Operations on Apr 10, 2024
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us. I hope your next stay is just around the corner! Call us if there is anything we can help you with.

8/10 Good

Jillian

Stayed 3 nights in Mar 2024

2/10 Terrible

Camila, North Fort Myers

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
It seems that we were at the last room available at the hotel. As soon as we got to our room we realized the fridge was not working and we needed to cool some drinks and fruits. He immediately called the receptionist about 7:30pm and a guy who said his name is Chris (tall, skinny) told him he would take care of it. Next day nothing was done and we arrived about 8 pm at the hotel again and I went to talk to him again about the dredge and addressed the very strong noise inside the room 218 during the entire night and morning. He simply looked at me and told me he couldn’t do anything because the manager had bought new dredges and they were waiting for them to arrive. WHAT???? So if you know the dredge is not working you block the room and don’t sell it until the new fridge arrives. I insisted with him about the problem and asked him what he would do about the noise. He was really unprofessional and had a very bad attitude saying that if I would like to complain about him I could look for the manager next day. He didn’t care at all about my situation. Another inconvenient was to try to use the dryer machine at the laundry and there was a line of people waiting to use only one machine because the other one was out of order. As a person who has managed 5 stars hotels for over 20 years I honest think this hotel is much under the standards of the Hilton chain.
Stayed 2 nights in Mar 2024
Response from Jessica - Director of Operations on Apr 10, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. I sincerely appreciate your feedback and very sorry you were unhappy. I will take your comments under careful consideration as we continuously work hard to improve our guest experience. I hope you will consider staying with us in the future.

8/10 Good

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is interesting. There are about 10 spaces available, so your car can end up on the ramp waiting for a space to open. Keys need to be left at the front desk. Room was as expected. Comfortable bed, not so comfortable sofa. Good value if you prefer to have an actual bedroom.
Stayed 2 nights in Mar 2024
Response from Jessica - Director of Operations on Apr 10, 2024
I wanted to say thanks for your recent stay here at Home2! I hope you felt at home and can’t wait to welcome you back again soon!

8/10 Good

Gail

Only thing is I didn’t have a comforter, it look like a a mattress sham it was so thin I was freezer & my husband ask for a blanket & they said it’s no more!
Stayed 1 night in Mar 2024
Response from Jessica - Director of Operations on Apr 10, 2024
Thank you for taking the time to review your stay with us. Every suite has a bed made with a fitted sheet, flat sheet, blanket, coverlet and pillows. Located in the cabinet under the television is an extra set of pillow, sheets and blanket for the sofa bed. I hope this information was most helpful.

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My family and I enjoyed our stay here immensely! Very clean, very accessible, and super helpful staff. I would recommend if your looking for a nice place to stay close to manhattan
Stayed 4 nights in Mar 2024
Response from Jessica - Director of Operations on Apr 10, 2024
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Looking forward to seeing you again soon!

2/10 Terrible

Adam

Stayed 15 nights in Mar 2024

6/10 Okay

Chanaya Johnson

Stayed 1 night in Mar 2024
Response from Jessica - Director of Operations on Apr 10, 2024
I wanted to say thanks for your recent stay here at Home2! I hope you felt at home and can’t wait to welcome you back again soon!

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Donna J - Director of Operations on Mar 23, 2024
Thank you for your recent stay with us, and for taking the time to give a review. We hope you found our hidden gem in LIC comfortable, and we look forward to seeing you again. Have a great weekend.

10/10 Excellent

Willie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3 subway stations nearby, 1 stop into Manhattan. Lots of good restaurants within 3 blocks. View the Manhattan skyline from the rooms.
Stayed 7 nights in Mar 2024
Response from Donna J - Director of Operations on Mar 16, 2024
Thank you so much for your recent stay with us. We are happy that you gave us a perfect score. We really appreciate you and hope you can recommend us to others. Have a great weekend.

8/10 Good

Nira, New York

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely place to stay if you’d like to go to the museum of moving image or nearby attractions. It’s safe and clean. The staff were amazing Breakfast was great, lots of options Room was large and great for my family Things that I did not like: - Limited on site parking. I was lucky on Friday night and got street parking in front of the hotel (as the on site parking was full). I needed to pick up someone from the airport and when I got back there was no parking. The staff recommended icon parking which is a block away and a safe walk. If I did not have 2 young children and if it wasn’t raining and windy and cold, the lack of onsite parking would have bothered me less. There was no bell boy/person to meet you to help with bags. There was no stove in the suite but they did send up a burner top with pots. It was disgusting; greasy and stick- the burner and pots. I stubbed them clean with much elbow grease.
Stayed 2 nights in Mar 2024
Response from Donna J - Director of Operations on Mar 23, 2024
Thank you for your recent stay with us, and your positive comments. At Home2 we are a Limited service property, and we don't have bellman, like full service hotels do. We do have luggage carts available in the foyer for our guests to use. We have many guest's that come in without cars, and we do offer a limited number of spots. The area does have quite a few parking lots, and street parking is sometimes easier in evenings, and weekends. With the subway being close, a lot of local people park in area, and take subway. Our Brand does not offer stoves. Microwave oven is inside every room, and the cook tops are available upon request. We apologize that the cooktop set was not up to standards. We would have replaced it with a new one upon request. Thank you for bringing it to our attention. Glad to hear your family had a great stay , and hope you have a great wekend.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Donna J - Director of Operations on Mar 16, 2024
Thank you so much for your recent stay with us. We are happy that you gave us a perfect score. We really appreciate you and hope you can recommend us to others. Have a great weekend.

10/10 Excellent

Kendelyn

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean convenient and quiet
Stayed 1 night in Mar 2024
Response from Donna J - Director of Operations on Mar 16, 2024
Thank you so much for your recent stay with us. We are happy that you gave us a perfect score. We really appreciate you and hope you can recommend us to others. Have a great weekend.

8/10 Good

CLAUDIA

Traveled with family
Liked: Cleanliness, property conditions & facilities
The Subway is one block away, in 15 minutes you are in Manhattan. Very clean, and breakfast good enough to start the day.
Stayed 3 nights in Mar 2024
Response from Donna J - Director of Operations on Mar 23, 2024
Thank you for your recent stay, and the review. We hope to see you again, if you travel to the LIC area. Have a great weekend.

8/10 Good

Geralda

Liked: Cleanliness, staff & service, amenities
Property is clean except my toilet every time I flushed would run & there was an odor coming from the dishwasher in my 1st room
Stayed 1 night in Mar 2024
Response from Donna J - Director of Operations on Mar 23, 2024
Thank you, we will look into the complaints for your room. Thanks again for your recent stay with us, and for taking the time to give a review. We hope you found our hidden gem in LIC comfortable, and we look forward to seeing you again. Have a great weekend.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Donna J - Director of Operations on Mar 16, 2024
Thank you so much for your recent stay with us. We are happy that you gave us a perfect score. We really appreciate you and hope you can recommend us to others. Have a great weekend.

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
we liked the large room with sitting area and kitchen facilities, even though we really did not use the kitchen this time.
Stayed 2 nights in Mar 2024
Response from Donna J - Director of Operations on Mar 16, 2024
Thank you so much for your recent stay with us. We are happy that you gave us a perfect score. We really appreciate you and hope you can recommend us to others. Have a great weekend.

8/10 Good

Diana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We booked a studio with Manhattan view. Well, the view was from 5th floor, and you could see part of the city. Not at all like i was expecting. The pillows are super soft, and the Queen bed is more like a full size. Breakfast was included and they have acceptable coffe, waffle machines but frozen fruits and fresh apples. The front desk people are polite. We foun parking on the street in front of the hotel at 6 pm on a Friday.
Stayed 1 night in Mar 2024
Response from Donna J - Director of Operations on Mar 23, 2024
Thank you for your recent stay with us, and for taking the time to give a review. We hope you found our hidden gem in LIC comfortable, and we look forward to seeing you again. Have a great weekend.

10/10 Excellent

Jeff

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very new and room has various furniture. In a convenient location to go to manhattan. Plenty restersnt nearby
Stayed 2 nights in Feb 2024
Response from Donna J - Director of Operations on Mar 16, 2024
Thank you so much for your recent stay with us. We are happy that you gave us a perfect score. We really appreciate you and hope you can recommend us to others. Have a great weekend.

10/10 Excellent

Dina

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean and my suite was huge
Stayed 3 nights in Feb 2024
Response from Donna J - Director of Operations on Mar 16, 2024
Thank you so much for your recent stay with us. We are happy that you gave us a perfect score. We really appreciate you and hope you can recommend us to others. Have a great weekend.

10/10 Excellent

Linda

extremely friendly, professional and competent staff
Stayed 2 nights in Feb 2024
Response from Donna J - Director of Operations on Mar 16, 2024
Thank you so much for your recent stay with us. We are happy that you gave us a perfect score. We really appreciate you and hope you can recommend us to others. Have a great weekend.

10/10 Excellent

Aijah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Donna J - Director of Operations on Mar 16, 2024
Thank you so much for your recent stay with us. We are happy that you gave us a perfect score. We really appreciate you and hope you can recommend us to others. Have a great weekend.

8/10 Good

Lisa, Bridgetown

Liked: Cleanliness, staff & service, property conditions & facilities
The only reason the hotel did not get the 5 stars in all areas is because of the breakfast offerings…needs to be a bit more versatile…if was the same thing everyday for 7 days..should have been switched up, but everything else was great
Stayed 7 nights in Feb 2024
Response from Donna J - Director of Operations on Mar 16, 2024
Thank you for your recent stay and your review. We must offer the same basics daily as part of our Free Breakfast program. We do rotate the available sandwiches, and egg bowls daily. With all that we offer there is over 400 combinations you could create. The Home2 Brand has updates to the Brand approved breakfast items periodically, so maybe if you stay again, or at another location you might find other choices. Thank you for your comments. Have a great weekend.

10/10 Excellent

Nicole

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, comfortable beds. Great stay!! Can’t wait to stay again, I really liked the full size kitchen as well!
Stayed 1 night in Feb 2024
Response from Donna J - Director of Operations on Mar 16, 2024
Thank you so much for your recent stay with us. We are happy that you gave us a perfect score. We really appreciate you and hope you can recommend us to others. Have a great weekend.

10/10 Excellent

Roxana Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apart is new
Stayed 3 nights in Feb 2024
Response from Donna J - Director of Operations on Mar 16, 2024
Thank you so much for your recent stay with us. We are happy that you gave us a perfect score. We really appreciate you and hope you can recommend us to others. Have a great weekend.

6/10 Okay

David

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The quest services staff was attentive and helpful. The facility was disappointing. The pictures of the property were misleading. I could only find one area of the building that resembles photos of this facilty. The rest were obviously taken from other sites. The building is just noisy with constant sounds from the street, halways and guests walking above. The matress on the pull out is not a matress; just some foam. The matress on the bed was slightly better. The breakfast was limited with long lines to empty trays. It appeared that the staff concentrated their efforts on pulling the curtains and packing up rather than putting out fresh food. Its not a horrible place, just need to manage your expectations.
Stayed 3 nights in Feb 2024
Response from Jessica - Director of Operations on Apr 10, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. I sincerely appreciate your feedback and very sorry you were unhappy. I will take your comments under careful consideration as we continuously work hard to improve our guest experience. I hope you will consider staying with us in the future.

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Donna J - Director of Operations on Mar 16, 2024
Thank you so much for your recent stay with us. We are happy that you gave us a perfect score. We really appreciate you and hope you can recommend us to others. Have a great weekend.

10/10 Excellent

Tammy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating and pleasant. Nice breakfast every morning. Comfy beds. We loved our girl's trip with them.
Stayed 1 night in Feb 2024
Response from Donna J - Director of Operations on Feb 16, 2024
Thank you for your recent stay with us, and for the great score & comments. We are happy you gave our hidden gem in LIC a chance, and we hope you tell others, and stay with us again. Have a great day!

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to. My room was outstanding. Will return and hope to get same room number.
Stayed 2 nights in Feb 2024
Response from Donna J - Director of Operations on Feb 14, 2024
Thank you so much for your recent stay and the great feedback. We hope to see you again soon. Have a great week ahead.

10/10 Excellent

Edia

Liked: Property conditions & facilities
Disliked: Staff & service
The parking situation is bad. My car was ticketed while left with the valet.
Stayed 2 nights in Feb 2024
Response from Donna J - Director of Operations on Feb 14, 2024
Thank you for the comments. We always try to tell the guests not to block the sidewalk, and we have our Front desk agent collect keys so we can move cars up. It is a small area, and we try our best to manage it. Have a great week ahead.

10/10 Excellent

Lois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay.
Comfortable stay, spacious rooms with kitchens. Good breakfast. Close to a subway stop but not near many restaurants.
Stayed 2 nights in Feb 2024
Response from Donna J - Director of Operations on Feb 14, 2024
Thank you for the perfect score, on your recent stay with us. We appreciate your business and look forward to having you stay with us again, if you're in the LIC area. Have a great week ahead.

10/10 Excellent

Rogerio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay!
It was a nice stay! Great staff, breakfast is ok! The bed could be better! But the hotel is awesome! EXCELENT location, literally a few steps from subway.
Stayed 10 nights in Jan 2024
Response from Donna J - Director of Operations on Feb 14, 2024
Thank you for the perfect score, on your recent stay with us. We appreciate your business and look forward to having you stay with us again, if you're in the LIC area. Have a great week ahead.

10/10 Excellent

Geralda

Stayed 1 night in Feb 2024
Response from Donna J - Director of Operations on Mar 23, 2024
Thank you for your recent stay with us, and for taking the time to give a review. We hope you found our hidden gem in LIC comfortable, and we look forward to seeing you again. Have a great weekend.

10/10 Excellent

Flavia, cameron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and parkibg
Stayed 2 nights in Feb 2024
Response from Donna J - Director of Operations on Feb 14, 2024
Thank you for the perfect score, on your recent stay with us. We appreciate your business and look forward to having you stay with us again, if you're in the LIC area. Have a great week ahead.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Donna J - Director of Operations on Feb 15, 2024
Thank you for your recent stay with us, and for the great score & comments. We are happy you gave our hidden gem in LIC a chance, and we hope you tell others, and stay with us again. Have a great day!

6/10 Okay

Angelita

Stayed 1 night in Feb 2024
Response from Donna J - Director of Operations on Mar 23, 2024
Thank you for your recent stay with us, and for taking the time to give a review. We hope you found our hidden gem in LIC comfortable, and we look forward to seeing you again. Have a great weekend.