2 bars/lounges, rooftop bar

Reviews of Hyatt Herald Square New York

4 out of 5
Hyatt Herald Square New York
30 W 31st St, New York, NY

Reviews

8.4

Very Good

Rating 10 - Excellent. 506 out of 1000 reviews" "
Rating 8 - Good. 302 out of 1000 reviews" "
Rating 6 - Okay. 95 out of 1000 reviews" "
Rating 4 - Poor. 50 out of 1000 reviews" "
Rating 2 - Terrible. 47 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Aurea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I love the way Taion from the front desk helped us and made us feel so welcome. He is always smiling and cheerful. And the kindness of Mr. Moe from the rooftop bar was greatly appreciated.
Stayed 3 nights in May 2024
Response from General Manager on May 27, 2024
Dear Aurea, Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team, especially Taion and Moe. Thank you for choosing Hyatt Herald Square New York. We hope to welcome you again soon.Warm regards,Aidan RoweGeneral Manager

10/10 Excellent

Zimuzo

Liked: Cleanliness
Stayed 1 night in May 2024
Response from General Manager on May 26, 2024
Dear Zimuzo, We appreciate your gracious rating about your stay at Hyatt Herald Square New York. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit.Warm regards,Aidan RoweGeneral Manager

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from General Manager on May 25, 2024
Dear Amanda, We are thrilled you had an excellent stay at Hyatt Herald Square New York, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Warm regards,Aidan RoweGeneral Manager

10/10 Excellent

Holly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff at check in during second shift and for valet service. He was multi tasking and kept smiling through it. The breakfast experience was average in the hotel restaurant and we were expecting a little more being in NYC. The only issue with the hotel we noticed was a customer pointed out an issue with the elevator not working properly. The view of the Empire State Building at night time was stunning from our room and made my mother’s evening! We would definitely stay here again.
Stayed 1 night in May 2024
Response from General Manager on May 22, 2024
Dear Holly, Thank you for being our guest at Hyatt Herald Square New York and for the feedback. It is lovely to read that we exceeded your expectations and that you particularly enjoyed our relaxing property, including the amazing views. However, we do want to apologize for the difficulties with the elevator. Thank you for your valuable feedback; we will address this properly. Also, we value your additional feedback regarding the breakfast and have taken a note it. We hope to welcome you back soon for another enjoyable visit.Warm regards,Aidan RoweGeneral Manager

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from General Manager on May 20, 2024
Dear Alicia, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Hyatt Herald Square New York, and we look forward to welcoming you again soon.Warm regards,Aidan RoweGeneral Manager

10/10 Excellent

Arnaud

Stayed 2 nights in Apr 2024
Response from General Manager on May 18, 2024
Dear Arnaud, It was a pleasure having you as our guest at Hyatt Herald Square New York. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Warm regards,Aidan RoweGeneral Manager

6/10 Okay

Abby

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Tiny room, no frills room, bed very low to ground, not super clean. Good location and walkable within 5 min to subway.
Stayed 2 nights in May 2024
Response from Aidan Rowe General Manager on May 15, 2024
Dear Abby, Thank you for rating your recent stay with us and for sharing details about your visit. We seek to provide an exceptional experience for each guest; therefore, we regret that your room did not meet your expectations. We apologize for any inconvenience you experienced, and we appreciate you bringing these observations to our attention. We will share your comments with the appropriate teams, and we are grateful for your patience. On a positive note, we are glad you liked our convenient location. We hope you will give us another chance to provide you with the outstanding stay you deserve. Warm regards,Aidan RoweGeneral Manager

10/10 Excellent

Lorena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice, convenient, walkable area!
Stayed 1 night in May 2024
Response from General Manager on May 14, 2024
Dear Lorena, Please accept our gratitude for taking the time to post such wonderful feedback about your stay at Hyatt Herald Square New York. It is nice to see that our ideal location and courteous associates exceeded your expectations and made your time with us even more memorable. We hope you are already planning another visit our way.Warm regards,Aidan Rowe, General Manager

4/10 Poor

ann

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel charged an extra $25 for booking thru expefia
Stayed 1 night in May 2024
Response from Aidan Rowe General Manager on May 12, 2024
Dear Ann, Thank you for choosing to stay with us. We regret not meeting all of your expectations and apologize that you were disappointed with the extra charge. Please know these are the destination fees, which are applied to each room of your stay to provide services and amenities that enhance the guest experience. Also, our fees are competitively priced and posted on our website so guests can have this information before booking with us. Thank you again for your feedback. We appreciate your business, and we hope to see you again the next time you visit the area.Warm regards,Aidan RoweGeneral Manager

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from General Manager on May 9, 2024
Dear Emily, Thank you for choosing to stay with us at Hyatt Herald Square New York. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Warm regards,Aidan RoweGeneral Manager

10/10 Excellent

Gal

Stayed 1 night in May 2024
Response from General Manager on May 9, 2024
Dear Gal, Thank you for the wonderful rating for Hyatt Herald Square New York. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Warm regards,Aidan RoweGeneral Manager

6/10 Okay

Amitendra

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Michael T. on Apr 30, 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future!

2/10 Terrible

Ahmed

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is the worst
Stayed 3 nights in Apr 2024
Response from Michael T. on Apr 30, 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future!

2/10 Terrible

Shiva Kranthi

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Michael T. on Apr 30, 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future!

8/10 Good

Josephine

Stayed 2 nights in Apr 2024
Response from General Manager on May 17, 2024
Dear Josephine, We are glad you enjoyed your time at Hyatt Herald Square New York. Thank you for your nice rating, and we look forward to your next visit.Warm regards,Aidan Rowe,General Manager

10/10 Excellent

kristy

Stayed 1 night in Apr 2024
Response from Aidan Rowe General Manager on May 15, 2024
Dear Kristy, Thank you for this excellent rating! We always work hard to provide a great experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at Hyatt Herald Square New York. We'd love to host you again someday for yet another unforgettable visit.Warm regards,Aidan RoweGeneral Manager

10/10 Excellent

johann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Staff were especially helpful. Good value too.
Stayed 2 nights in Apr 2024
Response from The Hyatt Herald Square Team on Apr 25, 2024
Hello Johann,Weare thrilled to hear that you enjoyed your stay with us. and that you found our staff accommodating.Thanks again for your kind review.

6/10 Okay

Lia

Traveled with family
Liked: Cleanliness, staff & service
Room was quite small; beds uncomfortable
Stayed 1 night in Apr 2024
Response from Michael T. on Apr 14, 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

10/10 Excellent

johann

Stayed 1 night in Apr 2024
Response from Michael T. on Apr 30, 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future!

2/10 Terrible

BoKyung

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Michael T. on Apr 14, 2024
We appreciate your recent stay at our property and sincerely apologize if your experience did not meet your expectations. Our team takes guest feedback seriously, and we are committed to improving our services. We understand that sometimes things don’t go as planned, and we want to assure you that we are actively addressing any issues you may have encountered during your stay. Your feedback is invaluable to us, and we are taking steps to enhance our offerings and ensure a more pleasant experience for all our guests. We invite you to return to our property and give us another chance to exceed your expectations. We believe that your next visit will be different, and we are committed to making it memorable.

10/10 Excellent

Genevieve, San Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for attending MSG concerts.
Stayed 3 nights in Apr 2024
Response from Michael T. on Apr 14, 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

10/10 Excellent

Akira

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Michael T. on Apr 16, 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

8/10 Good

Douglas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly. 1 free drink per room per night stayed. Hotel was clean. Small rooms w/ low beds but comfortable. Restaurant/bar on site. 7 minutes from MSG. Park Ave was 2 blocks away. Many Asian restaurants being in Korea town. Many subway stations in a 5-10 minute walking radius.
Stayed 3 nights in Apr 2024
Response from Michael T. on Apr 9, 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

8/10 Good

Sujan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Michael T. on Apr 14, 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

8/10 Good

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stopped by for a night the staff was friendly, the bartender was real cool, the check in and out was nice and smooth. I received 3 free drinks 2 chilled bottles of water was waiting on me in the room it was perfect timing also I got a token for a free soda but you can get a glass of champagne but I am not much of a drinker. Over all the place was clean and it had a real chill vibe some of these hotels stays can be quite iffy in New York but at least here there was a sincere effort to make a good impression.
Stayed 1 night in Apr 2024
Response from Michael T. on Apr 7, 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

2/10 Terrible

HA JUNG

Disliked: Cleanliness, staff & service, property conditions & facilities
They charged us extra for parking and unfairly took money from us. They were also extremely rude and disrespectful to customers.
Stayed 3 nights in Apr 2024
Response from Michael T. on Apr 7, 2024
We appreciate your recent stay at our property and sincerely apologize if your experience did not meet your expectations. Our team takes guest feedback seriously, and we are committed to improving our services.We understand that sometimes things don’t go as planned, and we want to assure you that we are actively addressing any issues you may have encountered during your stay. Your feedback is invaluable to us, and we are taking steps to enhance our offerings and ensure a more pleasant experience for all our guests. We invite you to return to our property and give us another chance to exceed your expectations. We believe that your next visit will be different, and we are committed to making it memorable.

8/10 Good

Natasha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds are very comfortable and the complimentary drinks are a nice touch!
Stayed 2 nights in Apr 2024
Response from Michael T. on Apr 7, 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

6/10 Okay

Kyoung, Duluth

Liked: Cleanliness
Disliked: Property conditions & facilities
The walls are sooooo thin you hear everything in the hallways and rooms. You know exactly when your neighbors next to you, across from you, and neighbors down the hall leave and come home.
Stayed 1 night in Mar 2024
Response from Michael T. on Apr 1, 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

8/10 Good

Kevin

Stayed 1 night in Jan 2024
Response from Michael T. on Apr 1, 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was helpful, polite, and eager to help. The location was perfect and the rooftop view of empire state building was a nice surprise!
Stayed 4 nights in Mar 2024
Response from Michael T. on Apr 1, 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

8/10 Good

Jorge

Stayed 5 nights in Dec 2023
Response from Michael T. on Apr 1, 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

10/10 Excellent

Austen

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 6 nights in Mar 2024
Response from Michael T. on Apr 1, 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

6/10 Okay

Raina

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Michael T. on Apr 1, 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

6/10 Okay

Colleen

Traveled with family
Liked: Cleanliness, staff & service
The room was extremely hot. The air conditioner setting only went down to 66 degrees and the room was uncomfortably hot. Very friendly staff and a maintenance worker even came to the room to try and rectify the situation but was unsuccessful. Very disappointed that I spent almost $400 for a one night stay and barely got any sleep if any. Again, the staff was great and the property was clean and well kept but the issue with the room temperature was very disappointing.
Stayed 1 night in Mar 2024
Response from Michael T. on Apr 1, 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Michael T. on Mar 19, 2024
Thanks

10/10 Excellent

Bernard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great! The staff were very helpful, friendly and professional! We would definitely return back to this place. I highly recommend it!
Stayed 2 nights in Mar 2024
Response from Michael T. on Mar 17, 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
I absolutely loved this hotel. Would stay there agsin
Stayed 3 nights in Mar 2024
Response from Michael T. on Mar 17, 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

10/10 Excellent

Jessica

Stayed 3 nights in Mar 2024
Response from Michael T. on Apr 7, 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

8/10 Good

Sarah

Traveled with partner
Liked: Staff & service, property conditions & facilities
Very noisy guests above us or next to us ruined our last night of sleep, but it was an otherwise pleasant stay.
Stayed 3 nights in Mar 2024
Response from Michael T. on Mar 17, 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

10/10 Excellent

Jessica Marie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at the Hyatt Herald Square, the staff was extremely nice and helpful!
Stayed 3 nights in Mar 2024
Response from Michael T. on Mar 19, 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

8/10 Good

Gina, miller Place

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel was nice staff very good area outside of hotel was not nice felt unsafe
Stayed 1 night in Mar 2024
Response from Michael T. on Mar 17, 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

10/10 Excellent

Douglas Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was very sarisfactory
Stayed 2 nights in Mar 2024
Response from Michael T. on Mar 17, 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

10/10 Excellent

Emad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and all areas were attractive. The food was great in the hotel restaurant. The staff at the front desk were friendly and helpful. There was a young woman working Saturday morning (March 2) who was particularly friendly and helpful but do not know what her name was. She was awesome! My stay there was excellent. Thank you!
Stayed 3 nights in Feb 2024
Response from Michael T. on Mar 17, 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

10/10 Excellent

Shanice

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable
Stayed 1 night in Mar 2024
Response from Michael T. on Mar 17, 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything including a very short walk to Penn Station
Response from Michael T. on Mar 17, 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

10/10 Excellent

Ricardo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 4 nights in Feb 2024
Response from Michael T. on Mar 19, 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely spot in Koreatown/herald sq
Amazing location, great staff, and cute rooms. The complementary champagne was a wonderful surprise! I will definitely be staying here when I return to that area of Manhattan.
Stayed 2 nights in Feb 2024
Response from Michael T. on Mar 17, 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it!
Stayed 2 nights in Feb 2024
Response from Michael T. on Mar 17, 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

10/10 Excellent

Sheila

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel. Great location.Great price. Staff are wonderful!
Stayed 1 night in Feb 2024
Response from Michael T. on Mar 17, 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

8/10 Good

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If visiting NYC to explore the sites this hotel is in an excellent location
Stayed 3 nights in Jan 2024
Response from Michael T. on Feb 5, 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay.We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable.As you plan your future travels, we invite you to consider Hyatt Healrd Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York.Thank you once again for choosing us, and we look forward to hosting you in the future!Warm regards,