It is very unfortunate to see your rating, Oraya. At Kimpton Hotel Theta, we strives to meet all of our guest’s expectations and apologize it wasn’t the case for you. We highly recommend you to reach out to the hotel directly to discuss opportunities that we missed.

thank you for taking the time to give us 4/5 rating, Jiyeon. We are glad you enjoyed your stay with us and hope welcome you back in the future.

It was a great pleasure to have you as our guest, Caitlin. We are glad to know we met your expectations and hope to do it again on your next visit

Thank you so much for your awesome review, Jennifer. We are extremely happy to know you enjoyed our social hour, our helpful staffs and cleanliness of your room. We hope to welcome you back in the near future

You are amazing with 5/5 rating, Jose. We are glad to know you enjoyed your stay with us and hope to welcome you back in the future.

We apologize for any miscommunication regarding our destination fee, David. At Kimpton Hotel Theta, we are all about being transparent with hotel information with Expedia. Please contact Expedia’s support for further assistance

Thank you for your 4/5 rating, Anna. It was a pleasure having you as our guest and hope to welcome you back in the future

Thank you for taking the time to write us a review, Carol. We are glad to know our room cleanliness, adequate lighting, and the view met your expectations. We hope to welcome you back in the near future

We are glad you enjoyed our spacious room and thank you for 5/5 rating, Kellye. We hope to welcome you back in the near future.

We appreciate your 4/5 rating, John. We are glad to know you enjoyed your stay with us. We hope to welcome you back in the near future!

Thank you for the awesome 5/5 rating, George. It brings joy to know that your stay was comfortable and hope to welcome you back soon.

Thank you for taking the time to give us your feedback, Douglas. We are pleased to know our prime location and spacious room made your stay memorable. We hope we get welcome you back in the future!

We greatly appreciate your 5/5 rating, Eduardo. It was a pleasure having you as our guest and hope to welcome you back in the future.

Thank you for noticing our efforts to maintain clean and spacious rooms flooded with natural light. We're glad you found our technicians friendly and appreciated the comfort of our beds. However, We're truly sorry to hear about your experience with our front desk employees. Providing excellent customer service is our priority, and we apologize for any lack of patience you encountered. We will make sure to review this matter with our team members to ensure it doesn’t happen again

We're thrilled to hear that you had such a positive experience during your stay! Your compliments about our room cleanliness, convenient location, friendly staff, and comfortable amenities mean a lot to us. We appreciate your feedback about the shampoo and body wash dispensers and will take it into consideration as we strive to continually improve our services. We look forward to welcoming you back as your go-to hotel in NYC!

We're delighted to hear that you had a wonderful experience with our staff and found our property to your liking! Providing excellent service and a pleasant stay is our top priority. Thank you for choosing us, and we hope to have the pleasure of welcoming you back soon!

Thank you for the awesome rating, Graham. It is a pleasure to know you enjoyed your stay with us and hope to welcome you back in the future.

Thank you for your detailed and positive review! We're thrilled to hear that you appreciated our recent remodeling efforts and modern finishes, as well as the comfort of our beds and well-appointed bathrooms. It's great to know that our convenient location near subway stops and Times Square, along with the variety of dining options nearby, added to your experience. We're glad our communication via text and luggage assistance met your expectations. We hope to have the pleasure of welcoming you back for another enjoyable stay!

Thank you for the awesome 5/5 rating, Phillip. We are truly glad you enjoyed your stay with us and hope to welcome you back in the future!

Thank you for taking your time to give us 5/5 rating, Dimitar. We are happy to know you enjoyed your stay with us and hope to welcome you back in the future!

Thank you for taking the time give us 3/5 rating, Christopher. While you enjoyed most about your stay, we apologize for not meeting all of your expectations. Please reach out to the hotel directly for further assistance.

Thank you so much for 5/5 rating, Kaitlin. It was a pleasure having you as our guest and hope to welcome you back in the near future

We're thrilled to hear that our location was perfect for your needs! Thank you for choosing us, and we hope to have the pleasure of hosting you again in the future.

Thank you for the awesome 5/5 rating, Jody. It is a pleasure to know you enjoyed your stay with us and hope to welcome you back in the future.

We appreciate your 5/5 rating, Laura. We are glad to know you enjoyed your stay with us. We hope to welcome you back in the near future!

Thank you for awesome rating of 5/5, Crystal. We greatly appreciate your stay with us and hope to welcome you back in the future.

Thank you for your glowing review! We're thrilled to hear that you had such a wonderful stay with us and that our front desk staff, especially Adwoa, made your experience truly memorable. We'll be sure to pass along your kind words to her. We can't wait to welcome you back over the summer for another fantastic stay!

Thank you for sharing your experience with us. We're glad to hear that you enjoyed our hotel's location near Times Square and found our rooms clean and spacious. However, we apologize for any inconvenience caused by the inability to access your room early without an additional fee. We'll take your feedback into consideration to improve our service. We're pleased that you appreciated the complimentary coffee in the morning and the wine during our evening social hour. We hope to welcome you back for another enjoyable stay in the future!

We appreciate your 5/5 rating, Deborah. We are glad to know you enjoyed your stay with us. We hope to welcome you back in the near future!

Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay at our hotel, located on the fringe of the Theater District. We hope to welcome you back for another great stay in the future!

We appreciate your 5/5 rating, Daishaun. We are very glad to know you enjoyed your stay with us, Daishaun.

Positive review reply:"We're delighted to hear that you had a very comfortable stay with us and enjoyed our great location! It's always wonderful to know that our guests had a pleasant experience. Thank you for choosing to stay with us, and we hope to welcome you back again soon!"If you have any other reviews or questions, feel free to let me know!

We’re thrilled to hear that you loved your stay with us! We're proud to be both pet and cat friendly, and we're delighted that you and your furry friend felt welcome here. It's wonderful to know that you enjoyed our amazing staff, great coffee in the morning, and the beautiful rooms. We're glad you found our wine hour enjoyable, and we understand that it's not always possible to make it. Thank you for choosing to stay with us, and we hope to welcome you back for another fantastic stay in the future!

Positive review reply:"We're thrilled to hear that you had a wonderful stay in our king room and enjoyed its spaciousness and cleanliness! It's great to know that our location made it easy for you to explore Midtown and access nearby attractions and trains. We're delighted that you appreciated the gift cards to Carnegie Diner and found it to be a valuable perk. Thank you for your feedback regarding the street-side noise on the 3rd floor; we apologize for any inconvenience this may have caused. We'll certainly take your comments into consideration to improve our guests' overall experience. We look forward to welcoming you back again soon!"

Thank you your 5/5 rating, Elizabeth. We are glad to know you enjoyed your stay with us.

Delighted you loved your stay! Come back soon!

Thanks for the great review! Visit us again!

Thank you for sharing your experience! We're glad to hear you found our location convenient and enjoyed our wine hour. We apologize for any noise disturbances and appreciate your feedback. We hope to welcome you back soon!

Thank you for your feedback! We're delighted to hear that our staff provided friendly and helpful service during your stay. We apologize for the inconvenience caused by the air conditioning issue. We're actively addressing this to ensure a comfortable experience for all our guests. We appreciate your understanding and hope to welcome you back soon for a flawless stay.

We're thrilled to hear that you enjoyed your stay at our nice, modern, and stylish hotel! Thank you for your kind words about our helpful and friendly staff. We can't wait to welcome you back for another fantastic experience in the future!

Thank you for 5/5 rating, Madeline. We are glad our location was suitable for your stay. We hope to welcome you back in the near future!

Thank you for 4/5 rating, Sohee. We hope you enjoyed your stay with us and hope to welcome you back in the near future!

Thank you for taking the time to write us about your recent experience. Hotel Management team investigated your inquiry and found that you requested for same day cancellation without penalty. According to our cancellation policy, our guests need to notify the hotel within 48 hours from check-in date. Also, you reserved your reservation with non-refundable option. If you need further assistance, please reach out to us directly.

We greatly appreciate your thoughtful review, Jennifer. Thank you for mentioning our awesome services and if you need any further assistance, please feel free to reach out!

We are glad to know you enjoyed your stay with us, Esther. Thank you for sharing your feedback about our services and we hope to see you in the near future again.

Thank you for 4/5 rating, Juan. We are happy to know you enjoyed your stay with us. We hope to welcome you back in the future!

Thank you for taking the time to rate us 5/5, Hanjin. We are glad to know you enjoyed your stay with us and hope to welcome you back in the future!