Standard Room, 1 Queen Bed | City view
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Reviews of The Solita Soho Hotel

3 out of 5
The Solita Soho Hotel
159 Grand St, New York, NY

Reviews

7.8

Good

Rating 10 - Excellent. 388 out of 1005 reviews" "
Rating 8 - Good. 330 out of 1005 reviews" "
Rating 6 - Okay. 139 out of 1005 reviews" "
Rating 4 - Poor. 82 out of 1005 reviews" "
Rating 2 - Terrible. 66 out of 1005 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

J'Cia

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
I enjoyed the location of it, but not how there was work going on around it, making it feel unsafe.
Stayed 2 nights in May 2024
Response from keith on May 29, 2024
Thank you for taking the time to share your feedback with us. We are delighted that you enjoyed our amazing location. We hope your overall stay was enjoyable and you will consider us for future visits. Warm regards, Keith, Operations Manager.

10/10 Excellent

Maja

Convenience of the location
Stayed 3 nights in May 2024
Response from keith on May 29, 2024
Thank you for sharing your feedback. We are pleased that you enjoyed your stay with us and our fantastic location. We look forward to welcoming you back in the future. Warm Regards, Keith, Operations Manager

10/10 Excellent

Giovanni

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
the hotel staff's customer service was awesome. Everyone was friendly and they brought our request in less than 5 min. the hotel was very clean. didn't see any bugs. i see the staff cleaning every day. As far as the room goes. I was very tight and small for 4 people but cozy enough for 2 individuals. Would I recommend this hotel to anyone? Yes, I definitely will but if you are looking for a bigger room then I wouldn't. We enjoyed our stay. there was always somebody at the front desk and they were all friendly. i would give this hotel 4 out of 5 star. the hotel is conveniently close to little Italy and china town. plenty of shops and dining in the area. I would stay here again when we come back to New York
Stayed 3 nights in May 2024
Response from Judith on May 28, 2024
Hi Giovanni, thank you for rating us 5 out of 5. We are glad you enjoyed your stay with us and our awesome staff. We love to make our guests feel at home. We feel inspired by your positive feedback, and we look forward to having you stay with us again in the future. Regards, Judith Front Office Supervisor

10/10 Excellent

Shane, Olathe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Judith on May 28, 2024
Thank you Shane for rating us 5 out of 5.Regards, Judith Front Office Supervisor

6/10 Okay

Jainee

Liked: Cleanliness, staff & service, amenities
Room was not that great compared to the price I paid. Staff was helpful.
Stayed 1 night in May 2024
Response from Keith on May 25, 2024
Thank you for taking the time to share your feedback with us. We're delighted you enjoyed our helpful staff. We hope you will consider staying with us again in the future. Warm regards, Keith Operations Manager

10/10 Excellent

Veronica

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in a great location, easy walking to shops, restaurants, Little Italy and Chinatown. The staff couldn't be friendlier or more helpful. Thanks to Keith and Roger that did all they could to accomodate us. Will stay there again on my next visit to the City.
Stayed 3 nights in May 2024
Response from Judith on May 20, 2024
Hi Veronica, thank you for sharing your feedback about your stay. We are glad you enjoyed your stay and our amazing staff. We love to make our guests feel at home. We feel inspired by your positive feedback, and we look forward to having you stay with us again in the future. Regards, Judith Front Office Supervisor

10/10 Excellent

Dusty

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The ataff was top notch. Very friendly and kind. So many good things to say about them.
Stayed 4 nights in May 2024
Response from keith on May 19, 2024
Thank you for sharing your feedback about your wonderful stay with us. We are delighted that you enjoyed your time here and the exceptional service provided by our staff. Our goal is to ensure that all our guests feel at home. We eagerly anticipate your return for another stay with us in the future.Warm RegardsKeithOperations Manager

8/10 Good

Nancy, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the neighborhood and friendly staff. The only drawback was no mini-fridge in the room.
Stayed 2 nights in May 2024
Response from Judith on May 12, 2024
Hi Nancy, thank you for taking the time to share your feedback with us. We are glad you enjoyed your stay with us. We offer Mini-Fridges upon request for a rental fee due to the lack of space in the room. We hope you will visit us again. Regards, Judith Front Office Supervisor

8/10 Good

Zachary

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to lay your head! Rooms are small as you can expect in NYC, but if you’re not planning on spending a lot of time in the room that won’t matter!
Stayed 2 nights in May 2024
Response from Judith on May 11, 2024
Thank you for sharing your feedback with us. We are glad you enjoyed your stay with us. We look forward to having you stay with us again in the future. Regards, Judith Front Office Supervisor

4/10 Poor

Justin

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Judith on May 7, 2024
At SoLita SoHo Hotel, we always aim to exceed your expectations and provide exceptional service. If you have any further questions or concerns, please do not hesitate to contact us. Best regards, Judith, Front Office Supervisor.

4/10 Poor

Chloe

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Floors were not super clean, there were long black hairs on the shower curtain and towels, stains on the sheets and on our first night I killed a very large spider on the headboard….. it was only ok.
Stayed 3 nights in Apr 2024
Response from Judith on May 4, 2024
Dear Rene, thank you for taking the time to share this feedback with us. Outside guests' insightful reviews help us improve and recognize our strengths and weaknesses. However, we apologize for any inconvenience caused by our housekeeping service. We hope your overall stay was still enjoyable and that you will keep us in mind for future visits.Regards, Judith Front Office Supervisor

10/10 Excellent

Qian

Stayed 1 night in Apr 2024
Response from keith on May 22, 2024
Thank you for rating us 5 out of 5.Warm RegardsKeithOperations Manager

10/10 Excellent

Víctor

Stayed 3 nights in Apr 2024
Response from Judith on May 21, 2024
Thank you for rating us 5 out of 5.Regards, Judith Front Office Supervisor

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Devonte is great!
Stayed 1 night in Apr 2024
Response from Judith on Apr 27, 2024
Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay with us and that Devonte was so friendly. We look forward to welcoming you back in the future. Best regards, Judith Front Office Supervisor.

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
good friendly place right between soho and nolita and next to chinatown!
Stayed 3 nights in Apr 2024
Response from Judith on Apr 24, 2024
Thank you for sharing your feedback with us. We are glad you enjoyed your stay with us. We love to make our guests feel at home. We feel inspired by your positive feedback, and we look forward to having you stay with us again. Regards, Judith Front Office Supervisor

4/10 Poor

Michael

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Sheets were dirty and walls were gross
Stayed 1 night in Apr 2024
Response from Judith on Apr 24, 2024
I am sorry to hear that you did not enjoy your stay. We will look into your concerns mentioned here, in hopes to further improve our operations. Thank you!JudithFront Office Supervisor

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I’ve said this in other reviews, but there’s no reason to pay $500 per night in Manhattan. I’m not there for the hotel; I’m there for Manhattan. Having said that, this place gave us everything we wanted for the price: a comfortable bed, a hot shower, a clean room, and fantastic access to the rest of the city. The staff was delightful. The space was quirky and lovely. It might be a little tight for a family with kids, but for a couple traveling the single queen room was perfect. It’s truly an exemplar of what a traveler’s hotel in the city can be. Make sure to visit the Landmark Coffee and Pancake Diner across the street. The owner was a fresh dose of maternal loving we needed before traveling again. The area is imminently walkable with Chinatown, NoHo, SoHo, and Tribeca all within reach. Washington Square isn’t far. There are multiple train stops around for heading up to the park or into BK. It’s a choice stay. Remember, always be nice to staff!
Stayed 3 nights in Apr 2024
Response from Judith on Apr 22, 2024
Hi James, thank you for sharing your feedback with us. We feel inspired by your positive feedback about our quaint location. We are glad you enjoyed your stay with us and our amazing staff. We love to make our guests feel at home. We look forward to having you stay with us again in the future. Regards, Judith Front Office Supervisor

8/10 Good

Keith

Liked: Staff & service
Front desk staff were friendly.
Stayed 1 night in Apr 2024
Response from Judith on Apr 22, 2024
Thank you for rating us 4 out of 5 and appreciating our amazing staff. We look forward to having you stay with us again in the future.Regards, Judith Front Office Supervisor

8/10 Good

MARCEL

Liked: Cleanliness, property conditions & facilities
Great location!
Stayed 1 night in Mar 2024
Response from Judith on Apr 2, 2024
Thank you for rating us 4 out of 5.Regards, Judith Front Office Supervisor

10/10 Excellent

Manuel

Liked: Amenities, property conditions & facilities
All is fine
Stayed 1 night in Mar 2024
Response from Judith on Apr 2, 2024
Thank you for rating us 5 out of 5.Regards, Judith Front Office Supervisor

10/10 Excellent

Joanna

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
My first time here. The front desk is extremely pleasant. The hotel isn't fancy, but it was perfect for a work overnight. Neat, clean....
Stayed 1 night in Mar 2024
Response from Judith on Mar 30, 2024
Hi Joana, thank you for sharing your feedback with us. We are glad you enjoyed your stay with us and our amazing staff. We love to make our guests feel at home. We feel inspired by your positive feedback, and we look forward to having you stay with us again in the future. Regards, Judith Front Office Supervisor

2/10 Terrible

Ionut-Dragos

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Judith on Mar 29, 2024
At SoLita SoHo Hotel, we always aim to exceed your expectations and provide you with exceptional service. If you have any further questions or concerns, please do not hesitate to contact us. Best regards, Judith, Front Office Supervisor.

6/10 Okay

Andrew

Stayed 4 nights in Mar 2024
Response from Judith on Apr 17, 2024
Thank you for rating us 3 out of 5.Regards, Judith, Front Office Supervisor

4/10 Poor

Adriano, Lititz

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist staff very, but very unfriendly. Rooms little, old and dirty.
Stayed 1 night in Mar 2024
Response from Judith on Mar 27, 2024
Thank you for taking the time to share your feedback with us, it is greatly appreciated. We value our guests' reviews as they help us identify areas for improvement. We sincerely apologize for any inconvenience caused and hope to have the opportunity to welcome you back in the future. Best regards, Judith - Front Office Supervisor

8/10 Good

Kaitlyn

Traveled with family
Liked: Staff & service
This property is great for those that are spending time out and about in the city, and just need a place to rest. Staff is amazing and kind. It is just a small outdated property- but in a great location! Overall a great place- we will stay here again!
Stayed 2 nights in Mar 2024
Response from Judith on Mar 25, 2024
Thank you for sharing your feedback with us. We are glad you enjoyed your stay with us and our amazing staff. We love to make our guests feel at home. We look forward to having you stay with us again in the future. Regards, Judith Front Office Supervisor

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff at the front desk
Stayed 1 night in Mar 2024
Response from Judith on Mar 21, 2024
Thank you for sharing your feedback with us. We are glad you enjoyed your stay with us. We love to make our guests feel at home. We look forward to having you stay with us again in the future. Regards, Judith Front Office Supervisor

10/10 Excellent

Anne

Stayed 3 nights in Mar 2024
Response from Judith on Apr 4, 2024
Thank you for rating us 5 out of 5.Regards, Judith Front Office Supervisor

10/10 Excellent

Ankit

Traveled with group
Good service
Stayed 1 night in Mar 2024
Response from Judith on Mar 12, 2024
Thank you for rating us 5 out of 5. We are so glad you enjoyed your service during your stay with us.Regards, Judith Front Office Supervisor

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Judith on Mar 8, 2024
Thank you for rating us 5 out of 5!Best regards, Judith, Front Office Supervisor

2/10 Terrible

Esteban

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Response from Judith on Mar 3, 2024
We sincerely apologize for any inconvenience, as we are committed to providing the highest level of service simply because we believe our guests deserve the best. Please know that we take all guest feedback to heart and see it as an opportunity for improvement. We look forward to welcoming you back. Regards Warm RegardsJudithFront Office Supervisor

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Keith on Mar 2, 2024
Thank you for rating us 5 out of 5. Best regards, Keith, Operations Manager.

10/10 Excellent

Rares

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Keith on Feb 25, 2024
Thank you for rating us 5 out of 5. Best regards, Keith, Operations Manager.

10/10 Excellent

Teyonna

Stayed 5 nights in Feb 2024
Response from Judith on Mar 20, 2024
Thank you for rating us 5 out of 5! Best regards, Judith, Front Office Supervisor

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly
Stayed 3 nights in Feb 2024
Response from Judith on Feb 21, 2024
Thank you for sharing your feedback with us. We are glad you enjoyed your stay with us. We love to make our guests feel at home. We look forward to having you stay with us again in the future. Regards, Judith Front Office Supervisor

8/10 Good

Kysani

Stayed 1 night in Feb 2024
Response from Judith on Mar 20, 2024
Thank you for rating us 4 out of 5!Best regards, Judith, Front Office Supervisor

10/10 Excellent

bonna

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We usually stay at Columbia U's guest housing but changed our travel plans and couldn't get a res, so I got on line (for a historic first and I am 80) and found this terrific small hotel in south Soho where everything (staff, location, design,etc.) was perfect. One proviso, if you ask the desk to reserve you a service to get you to Penn Station early, make sure you get a rate! Ours was $50 for a less than ten minute ride at six a.m. but our night had been so pleasant we didn't really mind and the driver, from Equador, was adorable. But you may not be retired with savings so CHECK FIRST!
Stayed 1 night in Feb 2024
Response from Judith on Feb 15, 2024
Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your stay with us and our amazing staff. Our team takes pride in providing exceptional service and creating a welcoming atmosphere for our guests. Your positive feedback inspires us to continue with our efforts, and we would love to have the opportunity to host you again in the future. Please do not hesitate to contact us if you need any further assistance. Best regards, Judith, Front Office Supervisor.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bed
Bed was a little broken from other guests, it had a divet in the bottom part
Stayed 1 night in Feb 2024
Response from Judith on Feb 11, 2024
We are sorry to hear that you experienced inconvenience due to the bed during your stay at our hotel. We understand that these issues can have a negative impact on our guests' overall experience, and we apologize for any discomfort caused. Despite this issue, we hope that you had an enjoyable stay overall and we want to thank you for choosing our hotel. We would be delighted to have the opportunity to serve you again in the future. Regards, Judith, Front Office Supervisor.

2/10 Terrible

Caroline

Disliked: Staff & service, property conditions & facilities
There was a horrible noise in our room both nights, all night long. It was coming from the wall between the room area and the bathroom. When we called the front desk, she was completely rude!! Unacceptable.
Response from Judith on Feb 9, 2024
Dear Valued Guest, Thank you for taking the time to share your feedback with us. We appreciate your insightful review as it helps us to identify our strengths and weaknesses and make necessary improvements. However, we are sorry to hear about the inconvenience caused to you due to the noise and the front desk staff. We understand that these issues can affect our guests' experience, and we apologize for any discomfort caused to you during your stay. We hope your overall stay was still enjoyable, and we would like to thank you for choosing our hotel. We would be honored to have the opportunity to serve you again. Regards, Judith Front Office Supervisor

10/10 Excellent

Kendra

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Judith on Feb 2, 2024
Thank you for sharing your feedback with us. We are glad you enjoyed your stay with us. We love to make our guests feel at home. We look forward to having you stay with us again in the future. Regards, Judith Front Office Supervisor

10/10 Excellent

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really great find! Fantastic location in walking distance from great food and shopping. Wonderful and kind service. Will definitely stay here again
Stayed 4 nights in Jan 2024
Response from Judith on Jan 31, 2024
Thank you for sharing your feedback with us. We are glad you enjoyed your stay with us and our amazing staff. We love to make our guests feel at home. We feel inspired by your positive feedback, and we look forward to having you stay with us again in the future. Regards, Judith Front Office Supervisor

6/10 Okay

Ian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Judith on Jan 31, 2024
Thank you for taking the time to share your feedback with us. We are glad you enjoyed your stay with us. We hope you will visit us again. Regards, Judith Front Office Supervisor

10/10 Excellent

Kevin, New York

Business traveler, Traveled with partner
Liked: Property conditions & facilities
Price reasonable
Stayed 4 nights in Jan 2024
Response from Judith on Jan 26, 2024
Dear Valued Guest, thank you for taking the time to share this feedback with us. Outside guests' insightful reviews help us improve and recognize our strengths and weaknesses. However, we apologize for any inconvenience. We hope your overall stay was still enjoyable and that you will keep us in mind for future visits.Regards, Judith Front Office Supervisor

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot chocolate ready
During check in they had hot chocolate and cookies ready to grab . Plus their discount for nearby Starbucks is always a plus …
Stayed 1 night in Jan 2024
Response from Judith on Jan 24, 2024
Thank you for taking the time to share your feedback with us. We are delighted to know that you had a pleasant stay with us and that you enjoyed our delicious hot chocolate and cookies. It is our priority to make our guests feel at home and we are glad that we were able to do that for you. We are also happy to hear that you were able to take advantage of the 20% discount offer at Starbucks. We hope to have the pleasure of welcoming you back again in the future. Best regards, Judith, Front Office Supervisor.

6/10 Okay

Verified traveler

Business traveler
Disliked: Cleanliness
Stayed 4 nights in Jan 2024
Response from Judith on Jan 19, 2024
Thank you for sharing your feedback with us. We are glad you enjoyed your stay with us. We love to make our guests feel at home. We look forward to having you stay with us again in the future. Regards, Judith Front Office Supervisor

8/10 Good

Scott

Stayed 1 night in Jan 2024
Response from Keith on Jan 20, 2024
Thank you for rating us 8 out of 10. Best regards, Keith, Operations Manager.

10/10 Excellent

Daniel

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff
Stayed 3 nights in Jan 2024
Response from Judith on Jan 13, 2024
Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your stay with us and our amazing staff. Our team takes pride in providing exceptional service and creating a welcoming atmosphere for our guests. Your positive feedback inspires us to continue with our efforts, and we would love to have the opportunity to host you again in the future. Please do not hesitate to contact us if you need any further assistance. Best regards, Judith, Front Office Supervisor.

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Nice and clean convenient location.
Stayed 2 nights in Jan 2024
Response from Judith on Jan 8, 2024
Thank you for sharing your feedback with us. We are glad you enjoyed your stay with us and our amazing staff. We love to make our guests feel at home. We feel inspired by your positive feedback, and we look forward to having you stay with us again in the future. Regards, Judith Front Office Supervisor

10/10 Excellent

Diego

Stayed 3 nights in Dec 2023
Response from Judith on Jan 8, 2024
Thank you for sharing your feedback with us. We are glad you enjoyed your stay with us and our amazing staff. We love to make our guests feel at home. We feel inspired by your positive feedback, and we look forward to having you stay with us again in the future. Regards, Judith Front Office Supervisor

2/10 Terrible

Mohamed

Disliked: Property conditions & facilities
Got literally scammed. I paid $133 for a room then was denied entry saying that they’re fully booked. I didn’t get a refund or a change of date. Be aware of this place
Stayed 1 night in Jan 2024
Response from Keith on Jan 7, 2024
Dear Valued Guest,We wanted to follow up on your recent experience at our hotel. We noticed that you arrived on December 31, 2023, even though your reservation was for January 1, 2024. During your check-in process, our team explained that your reservation was for 01/01/204, not 12/31/2023 and that you could check in after 3:00 pm on January 1, 2024. We apologize for any confusion caused by this discrepancy. It would have been impossible to make a reservation for December 31, 2023, as our hotel was fully booked one week before that date. We even contacted Expedia to confirm the reservation date, and they confirmed that it was for January 1, 2024.

10/10 Excellent

marcus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smooth check in ,the desk clerk lady was vey kind.
Stayed 2 nights in Dec 2023
Response from Judith on Jan 5, 2024
Thank you for sharing your feedback with us. We are glad you enjoyed your stay with us and our amazing staff. We love to make our guests feel at home. We feel inspired by your positive feedback, and we look forward to having you stay with us again in the future. Regards, Judith Front Office Supervisor