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Reviews of Royal Station Hotel

3 out of 5
Royal Station Hotel
Neville Street, Newcastle-upon-Tyne, England

Reviews

8.2

Very Good

Rating 10 - Excellent. 547 out of 1294 reviews" "
Rating 8 - Good. 423 out of 1294 reviews" "
Rating 6 - Okay. 182 out of 1294 reviews" "
Rating 4 - Poor. 85 out of 1294 reviews" "
Rating 2 - Terrible. 57 out of 1294 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

David Tony

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay. What a stunning building and original features. The room size was amazing too. A little dated but let’s be honest, it’s an old building! Staff were really friendly and the use of the leisure facilities is great. Only thing missing was no air con in the room and no fan, I likely could have asked for one but would have been better to have one in the room ready.
Stayed 1 night in May 2024

6/10 Okay

Ted

Liked: Staff & service
Room was very hot, no way of cooling it. Great location though and friendly staff.
Stayed 1 night in May 2024
Response from Christine on May 14, 2024
Dear Ted,Thank you for taking the time to leave your feedback following your recent stay. We are pleased that you found our staff friendly. We do pride ourselves on that so always lovely to hear from our guests. I am sorry that you had some room temperature issues. We do provide fans in all rooms as we do not have air conditioning with the building. Once again thank you for your comments.RegardsChristine

6/10 Okay

joanne

Traveled with partner
Disliked: Staff & service
A convenient location for an event we were attending, but that’s about it. Looks incredibly grand from the outside and reception area but once out of the lift upstairs, everything was tired and dated. We booked a King room, which was small and stuffy. The window didn’t open and the air conditioner was broken. A sign taped to it said we could request a fan from reception. There was a large stain on the ceiling which looked like it could have been a leak, the bath had a large chip in the enamel and the plug hole was rust stained. Check in and out, receptionist wasn’t very friendly. Disappointed there wasn’t an option for early check in as 3pm is quite late when you arrive for a day out. Parking was expensive with only a handful of spaces. Overall, the stay wasn’t worth the £149 we paid, which was more than double for what is advertised now…. When I looked at our room today it was priced at £60.
Stayed 1 night in May 2024
Response from Christine on May 14, 2024
Dear Joanne,Thank you for taking the time to leave your feedback following your recent stay.We are pleased that you enjoyed our great city centre location.I am sorry that you were unhappy with your allocated room. Had you contacted reception we could have looked into moving rooms for you. I have passed over your comments to the relevant teams to look into.With regards to rates they are generally a lot higher on a weekend than midweek. Due to events etc taking place in the city. This obviously when fully booked affects our ability to offer early check in's. We do always try our best whenever possible. With regards to car parking sorry that you did not see any of the prices/information etc online prior to your arrival. Once again thank you for your comments.Best WishesChristine

6/10 Okay

Dominique

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chambre plutôt vieillotte.
Stayed 1 night in May 2024
Response from Christine on May 11, 2024
Thank you for your feedback.Best WishesChristine

8/10 Good

Clive

Liked: Cleanliness, staff & service, property conditions & facilities
Really convenient if you're travelling by train to Newcastle as it's only two minutes away from the station. Clean comfortable rooms in a really quite grand old building. Good breakfast on offer in the restaurant which is open all day. Good value hotel imo.
Stayed 2 nights in May 2024
Response from Christine on May 11, 2024
Dear Clive,Thank you for taking the time to leave your feedback following your recent stay. We are so pleased to hear that you enjoyed your time with us and we do hope to welcome you back again very soon.Best WishesChristine

8/10 Good

Ian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and friendly staff. Great location. Value for money
Stayed 1 night in May 2024
Response from Christine on May 11, 2024
Thank you Ian for your lovely feedback!We do hope to see you again soon.Best WishesChristine

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Ideal for our night in Newcastle first time and would definitely recommend
Stayed 1 night in May 2024
Response from Christine on May 9, 2024
Dear Robin,Thank you for taking the time to leave your feedback following your recent stay. We pleased that you enjoyed your time with us.RegardsChristine

10/10 Excellent

Carol

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Christine on May 9, 2024
Thanks Carol!Best WishesChristine

6/10 Okay

david

Liked: Cleanliness, staff & service
A good 3 star, hotel. Big room. Great location.
Stayed 1 night in May 2024
Response from Christine on May 9, 2024
Thanks David for your lovely feedback!We do hope to wee you again soon.Best WishesChristine

4/10 Poor

Frances

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Well advertising a free pool leisure club and there was a spillage on my first day so didn’t get to try the “free” leisure facilities out. As you can see - I award not compensated even though I could have gone to a few hotels in the same price bracket. I will not go back!!
Stayed 3 nights in Apr 2024
Response from Christine on May 9, 2024
Dear Frances,Thank you for taking the time to leave your feedback following your recent stay. I am sorry that you were affected by the incident in our leisure club. Once again thank you for your comments.RegardsChristine

8/10 Good

Anthony

Traveled with family
Great stay breakfast could do with been a bit warmer
Stayed 2 nights in Apr 2024
Response from Christine on May 9, 2024
Thank you Anthony for your feedback!Best WishesChristine

6/10 Okay

Claude

Traveled with group
Was given a room with no windows no natural lights got incredibly stuffy as heating on with no relief of some fresh air felt like a glorified bed x cupboard. Staff were great, I was able to leave my bag at reception next day whilst I explored Newcastle as my train left later in the day. Breakfast was fantastic as ever.
Stayed 1 night in Apr 2024
Response from Christine on May 9, 2024
Dear Claude,Thank you for taking the time to leave your feedback following your recent stay, I am sorry that you had some room temperature issues within your room. Pleased that you enjoyed our delicious breakfast, Does set you up for your day ahead.Best WishesChristine

2/10 Terrible

Keith

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old and outdated
Stayed 1 night in Apr 2024
Response from Christine on May 9, 2024
Thank you Keith for your feedback.Best WishesChristine

6/10 Okay

James, Swadlincote

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
This is a very tired hotel and the room was boiling hot (even with the window open in April). The bed was also very uncomfortable.
Stayed 1 night in Apr 2024
Response from Christine on Apr 28, 2024
Dear James,Thank you for taking the time to leave your feedback following your recent stay. I have passed over your comments.RegardsChristine

8/10 Good

Enda

Traveled with family
Liked: Cleanliness, staff & service
Central location and staff very helpful. Building and facilities a bit dated.
Stayed 1 night in Apr 2024
Response from Christine on Apr 22, 2024
Dear Enda,Thank you for taking the time to leave your feedback following your recent stay.RegardsChristine

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Christine on Apr 21, 2024
Thanks Paul!Best WishesChristine

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Christine on Apr 20, 2024
Thanks David.Best WishesChristine

10/10 Excellent

Christine

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Overall a great stay and upgraded to an additional hour before check out which meant plenty time to use the facilities
Stayed 1 night in Apr 2024
Response from Christine on Apr 19, 2024
Dear Christine,Thank you for taking the time to leave your feedback following your recent stay.We are pleased that you enjoyed your time with us.Best WishesChristine

8/10 Good

Conmichael

Stayed 1 night in Apr 2024
Response from Christine on May 9, 2024
Thanks Christine

10/10 Excellent

Kristina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel next to the railway and handy for shops in the city...
Stayed 1 night in Apr 2024
Response from Christine on Apr 15, 2024
Thank you Kristina for your lovely feedback!We are pleased that you enjoyed your time with us and we do hope to welcome you back again soon.Best WishesChristine

10/10 Excellent

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Perfect location, staff lovely.. room looked a little tired and in some need of TLC, but definitely good if you need a room in the city centre for a night or 2
Stayed 1 night in Apr 2024
Response from Christine on Apr 15, 2024
Dear Deborah,Thank you for taking the time to leave your feedback.We are pleased that you enjoyed our great city centre location.Best WishesChristine

8/10 Good

John

Liked: Staff & service, property conditions & facilities
Pretty much " run of the mill ". My stay was brief so difficult to be overly enthusiastic.
Stayed 1 night in Apr 2024
Response from Christine on Apr 15, 2024
Thank you John.Best WishesChristine

8/10 Good

Pam

Business traveler
Liked: Cleanliness, staff & service, amenities
Very handy being next to the station. Everywhere was very clean,and the staff were polite and friendly. Only niggle was the bedroom window was banging all night., but would definitely stay here again.
Stayed 1 night in Apr 2024
Response from Christine on Apr 15, 2024
Thank you Pam for taking the time to leave your feedback following your recent stay. We are pleased that you had a pleasant stay with us and enjoyed our great city centre location. We do hope to welcome you back again soon.Best WishesChristine

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, polite staff, no complaints at all
Stayed 2 nights in Apr 2024
Response from Christine on Apr 12, 2024
Thank you Michael for your lovely feedback!We do hope to welcome you back again soon!Best WishesChristine

8/10 Good

Janine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good pool could do with some seats around it.
Stayed 1 night in Apr 2024
Response from Christine on Apr 12, 2024
Thank you Janine for your feedback.RegardsChristine

10/10 Excellent

Janette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to station
Stayed 1 night in Apr 2024
Response from Christine on Apr 15, 2024
Dear Janette.Thank you for your feedback.Best WishesChristine

2/10 Terrible

patricia

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not stay here again .. so dated dusty, gathered all round door frame, food in window sills .. bare wire that insulated tape come away from, TV constantly dropping out as no signal .. polite staff accommodated room change but still not great ..
Stayed 2 nights in Apr 2024
Response from Christine on Apr 12, 2024
Dear Patricia,Thank you for taking the time to leave your feedback following your recent stay. I am sorry to hear that you had some issues within your room. Had you let us know we could have looked into moving you rooms straight away.Once again thank you for your comments I have passed them over for you.Best WishesChristine

6/10 Okay

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities
Ok for a 3 star hotel, quite noisy all night even during a mid week stay, no bottked water provided in the rooms
Stayed 1 night in Apr 2024
Response from Christine on Apr 9, 2024
Dear Mark,Thank you for taking the time to leave your feedback following your recent stay.RegardsChristine

10/10 Excellent

George

Traveled with family
Me and my son had a lovely stay at the royal station hotel staff very friendly and courteous from the check in including the cleaning ladies and bar staff easy to approach and very helpful,our rooms with comfortable and very clean ,we would gladly stay again in the future.
Stayed 2 nights in Apr 2024
Response from Christine on Apr 6, 2024
Dear George,Thank you for taking the time to leave your feedback following your recent stay. We are so pleased to hear that you and your son enjoyed your time with us and we do hope to see you both again very soon.Best WishesChristine

6/10 Okay

Graham

Traveled with family
Liked: Staff & service, amenities
My brother and I (in our mid sixties ) are fine with old hotels). Drunk guests sleeping outside their doorways because their mates met someone was outside my brothers comfort zone. Friendly drinks though.
Stayed 3 nights in Mar 2024
Response from Christine on Apr 1, 2024
Dear Graham.Thank you for taking the time to leave your feedback following your recent stay. Having checked the duty managers report I can see that a guest did fall asleep outside of a room but was woken and put in his room by staff. I am sorry that this disturbed you. Our night team do constant security walks throughout the night. Once again thank you for your comments.RegardsChristine

10/10 Excellent

Marguerite

Stayed 3 nights in Mar 2024
Response from Christine on Apr 20, 2024
ThanksBest WishesChristine

2/10 Terrible

lynsey

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
place so run down , i got no sleep what so ever and had bites over my body from the bed
Stayed 2 nights in Mar 2024
Response from Christine on Mar 30, 2024
Dear Lynsey,Thank you for taking the time to leave your feedback following your recent stay. If you wish to discuss your comments further and in more detail then please do not hesitate to contact the hotel direct.Best WishesChristine

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service
Large rooms in city centre. Staff lovely. Lots of choices at breakfast.
Stayed 1 night in Mar 2024
Response from Christine on Mar 29, 2024
Thank you Susan for taking the time to leave your lovely feedback following your recent stay. We are pleased that you enjoyed your time with us and do hope to welcome you back again in the near future.Best WishesChristine

2/10 Terrible

lynsey

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
bed awful didn’t sleep at all , facility’s are filthy , building very run down
Stayed 1 night in Mar 2024
Response from Christine on Mar 29, 2024
Dear Lynsey,Thank you for taking the time to leave your feedback following your recent stay. I am very sorry to hear that you had an uncomfortable night. I have passed over you comments and again sincerest apologies.Kindest RegardsChristine

10/10 Excellent

Clodagh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Christine on Mar 30, 2024
Thanks Clodagh!Best WishesChristine

8/10 Good

Phill

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location, I would have liked to have drinking water provided. The receptionist refused initially to tell me that a colleague was waiting in the reception.
Stayed 2 nights in Mar 2024
Response from Christine on Mar 29, 2024
Dear Phil,Thank you for taking the time to leave your feedback following your recent stay. We are pleased that you enjoyed our great city centre location. We do hope to welcome you back again in the near future.Best WishesChristine

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On arrival the reception staff were extremely helpful. Throughout my stay the reception staff we met were polite and friendly. The room was clean with the usual facilities available. The wardrobe although small was adequate for my needs. Lots of steps snd stairs so maybe access not as helpful for those with walking difficulties.
Stayed 1 night in Mar 2024
Response from Christine on Mar 29, 2024
Dear Jennifer,Thank you for taking the time to leave your feedback following your recent stay. We are so pleased that you found our staff friendly and polite. We do pride ourselves on this so always lovely to hear from our guests. Next time that you plan to stay if you request a room on the flat that may be a little better for you.Once again thank you for your comments and we do hope to see you again very soon.Best WishesChristine

8/10 Good

neil

Liked: Cleanliness, staff & service, amenities
this hotel is central in walking distance of most of the city's amenities'
Stayed 1 night in Mar 2024
Response from Christine on Mar 29, 2024
Dear Neil.Thank you for taking the time to leave your feedback following your recent stay. We are pleased that you had a pleasant stay with us and enjoyed our great city centre location. We do hope to welcome you back again in the near future,Best WishesChristine

8/10 Good

Daniel, Stowmarket

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property has a very impressive entrance and reception area. Good breakfast. Rooms are comfortable enough. Great location. Train noise is expected.
Stayed 2 nights in Mar 2024
Response from Christine on Mar 25, 2024
Dear Daniel.Thank you for taking the time to leave your feedback following your recent stay. We are so pleased that you enjoyed your time with us and had a comfortable stay. We do hope to welcome you back again in the near future.Best WishesChristine

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel next to the train station didnt use the pool or gym , breakfast is a bit steep £15 its ok , id go to wetherspoons next time
Stayed 2 nights in Mar 2024
Response from Christine on Mar 25, 2024
Dear David,Thank you for taking the time to leave your feedback following your recent stay. We are pleased that you enjoyed our great city centre and that you had chance to use our leisure facilities. We do hope to welcome you back again in the near future.Best WishesChristine

8/10 Good

Chris

The close proximity to the station is perfect. Staff were very helpful and friendly. It is looking rather dated
Stayed 1 night in Mar 2024
Response from Christine on Mar 25, 2024
Dear Chris,Thank you for taking the time to leave your lovely feedback following your recent stay.RegardsChristine

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Christine on Mar 25, 2024
Thanks PaulBest WishesChristine

10/10 Excellent

Rita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Mar 2024
Response from Christine on Mar 24, 2024
Thank you Rita!Best WishesChristine

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely great
Stayed 1 night in Feb 2024
Response from Christine on Mar 24, 2024
Thank you Scott!Hope to see you again soon.Best WishesChristine

10/10 Excellent

Malcolm

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the elegance of the surroundings at the Royal Station Hotel. The bed was comfortable & the bathroom was spotless. The food was first-rate & afternoon tea was fabulous. TV only gave 2 channels & the picture broke up frequently.
Stayed 3 nights in Mar 2024
Response from Christine on Apr 12, 2024
Dear Malcolm.Thank you for taking the time to leave your feedback following your recent stay. We are so pleased that you had a comfortable stay with us and that you enjoyed your meals served in our Empire restaurant. I am however sorry that you had an issue with your television. Had you let us know we could have looked at it for you or moved you rooms. Once again thank you for your comments.Best WishesChristine.

10/10 Excellent

Leyland

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved using the leisure centre
Stayed 1 night in Mar 2024
Response from Christine on Mar 23, 2024
Thank you Leyland. We are so pleased that you had time to make use of our leisure facilities and do hope to welcome you back again soon.Best WishesChristine

8/10 Good

Charles

Liked: Cleanliness, staff & service, amenities
Very central. Lovely old property.
Stayed 1 night in Mar 2024
Response from Christine on Mar 23, 2024
Thank you Charles for your lovely feedback!Best WishesChristine

8/10 Good

Paul

Liked: Cleanliness, staff & service
In need of an upgrade, very dated
Stayed 1 night in Mar 2024
Response from Christine on Mar 22, 2024
Thank you Paul for your feedback.Best WishesChristine

8/10 Good

Rob

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely entrance with good bar area. Rooms good for the age of this property, some modernisation would improve. Pulling two beds together to make a king size bed isn’t really ideal but I guess this is for adaptability usage of the room.
Stayed 2 nights in Mar 2024
Response from Christine on Apr 12, 2024
Dear Rob.Thank you for taking the time to leave your feedback following your recent stay.RegardsChristine

8/10 Good

mrs

Traveled with partner
Liked: Cleanliness
Local, easy access to all amenities,everything on your doorstep
Stayed 3 nights in Mar 2024
Response from Christine on Mar 12, 2024
Thank you for you lovely feedback!We do hope to see you again very soon.Best WishesChristine