Verified review
2/10 Terrible
Jeffrey
Sep 9, 2020
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warning, not ready for guests
The Good:
The beach is awesome. Gentle slope, gentle waves, clean clear water.
The Bad: EVERYTHING ELSE No ground transfers, no free shuttle, and no taxi service in town! The ocean view room offered was a view from atop a steep cliff. We had asked if their unit was handicap accessible. To be fair, one of the rooms itself would have been, but not the restaurant, the pool or the beach.
The entire place was filthy
We were forced to pay much more for a cabin at restaurant/pool/beach level (at 72 and a disabled Vet I’d never make it up and down that cliff all day/night). What we got was a black moldy shower, toothpaste spatter on the mirror, an ant farm in the bath drain, and a water leak by the toilet. The air-conditioning did come on but didn’t do much. The bed was old and creaky. A really long, uncomfortable night. At 5 am the kitchen crew sounded reveille over the PA system. Honest. Drums banging, music playing. Singing. At 5 in the morning. Really? The inmates are clearly running the asylum.
From a distance the swimming pool looks great but up close it was was nasty. Dirty inside and out. Vacuuming equipment lying on the pool deck, unused. The cleanout port in the pool coated with furry scum-unopened for how long? Water level a full foot below the skimmers. Circulation pumps can run how? Nasty.
Many sun loungers around the pool, all in disrepair. No cushions to be found. No loungers on the beach at all. Weeds overtaking the steps and walkways to the beach. No maintenance.
Stayed 1 night in Sep 2020