Dear Sunju, Thank you for being our guest at the Sheraton Fallsview Hotel. We appreciate all of your feedback, the positive, and the things you would change. We regret your disappointment with our parking fee. These fees are competitively priced and listed on our sites. We apologize if this was not adequately communicated to you, and we will share your comments appropriately. We hope to have another chance to provide you with a better experience in the future. Best Regards,Zach,Guest Experience Team

Dear JaeYoon, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Sheraton Fallsview Hotel. We look forward to welcoming you back on your next visit.Best Regards,ZachGuest Experience Team

Dear Guest, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Best Regards,ZachGuest Experience Team

Dear Kyoungwon, Thank you for your review. We were pleased to read that you enjoyed your overall stay at our hotel. However, we are sorry you had some issues in your room. We aim to exceed your expectations and go above and beyond our guests, so we regret that this was not your experience. We have shared your comments appropriately, and we are grateful for your patience. Again, we apologize and hope you will consider us whenever you return to the area in the future.Best Regards,ZachGuest Experience Team

Dear M. Sook, Thank you for choosing Sheraton Fallsview Hotel and for your excellent rating. We hope you enjoyed your time with us and we are thrilled to know you loved our well-maintained accommodations and attentive associates. It was also a pleasure reading you enjoyed the beautiful views of Niagara Falls; you can practically feel the mist. Thank you again for your gracious compliments, and we look forward to welcoming you back for another invigorating stay.Best Regards,Daniel IliasGeneral Manager

Dear Jieun, We are pleased your stay was enjoyable, and we want to thank you for your nice rating. All of us at Sheraton Fallsview Hotel look forward to your next visit.Best Regards,Daniel IliasGeneral Manager

Dear Minwoo, Thank you for rating your stay at Sheraton Fallsview Hotel. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Best Regards,Daniel IliasGeneral Manager

Dear Valued Guest, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We hope to welcome you back soon to Sheraton Fallsview Hotel.Best Regards,Daniel Ilias,General Manager

Dear Mr. Gun, Thank you for choosing Sheraton Fallsview Hotel and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Best Regards, David NowaczykDirector of Operations

Dear Andrew, Thank you for choosing to say with us at Sheraton Fallsview Hotel. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards,ZachGuest Experience Team

Dear Tanner, Thank you for choosing to stay with us at Sheraton Fallsview Hotel. We are glad to know you overall had a pleasant stay and that our fantastic views enhanced your time with us. We also appreciate you mentioning our convenient location. That said, we regret not meeting all of your expectations with the height of our hallways and the inconveneince this caused. We will share your comments appropriately as we strive to improve our guest's experience. We are grateful for your feedback and look forward to welcoming you again.Best Regards,ZachGuest Experience Team

Dear Peter, Thank you for choosing to stay with us and sharing your review. We apologise not meeting all of your expectations with the buffet dining options and we will share your comments wit our food and beverage team to see where we can impriove. We also regret that you could not take advantage of our outdoor pool and we can understand the frustration this caused. We are grateful for your feedback as this helps us improve our guest's experience. We hope you will revisit us for a more gratifying stay.Best Regards,ZachGuest Experience Team

Dear Daniel, Thank you for the wonderful rating for Sheraton Fallsview Hotel. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Best Regards,ZachGuest Experience Team

Dear Julie, Thank you for choosing to stay with us at the Sheraton Fallsview Hotel. We are glad to know you had a pleasant stay overall and that our guestrooms with fantastic views enhanced your time with us. That said, we regret not meeting all of your expectations with the parking and the disappointment this caused. We will share your comments appropriately as we strive to improve our guest's experience. We are grateful for your valuable feedback and look forward to welcoming you again.Best Regards,ZachGuest Experience Team

Dear Lisia, Thank you for evaluating your stay at the Sheraton Fallsview Hotel. Nothing is more important than your satisfaction, so we are delighted to know how happy you were with the room you were allotted. We appreciate your business and look forward to welcoming you back soon for another enjoyable stay.Best Regards,ZachGuest Experience Team

Dear Elizabeth, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Sheraton Fallsview Hotel. We look forward to welcoming you back on your next visit.Best Regards,ZachGuest Experience Team

Dear Vinamrata, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Sheraton Fallsview Hotel. We look forward to welcoming you back on your next visit.Best Regards,ZachGuest Experience Team

Dear Eugenia, Thank you for choosing to stay with us at the Sheraton Fallsview Hotel. We are glad to know you overall had a pleasant stay and that you enjoyed most aspects of your time with us. That said, we regret not meeting all of your expectations with the breakfast and the disappointment this caused. We will share your comments with our food and beverage team as we strive to improve our guest's experience. We are grateful for your patience and look forward to welcoming you again.Best Regards,ZachGuest Experience Team

Dear Theo, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Sheraton Fallsview Hotel.Best Regards,ZachGuest Experience Team

Dear Victor, Thank you for rating your stay at our hotel. We aim to make each guest feel at home; therefore, we are disappointed if we did not meet all of your expectations. We hope you will accept our apologies for any concerns you may have encountered. We hope you will give us another chance to welcome you back so you can experience our hotel the way you should have on this visit.Best Regards,ZachGuest Experience Team

Dear Angelica, Thank you for the outstanding review! We couldn't be more pleased that you had a relaxing stay and that you enjoyed the comforts of your room and the beautiful views of Niagara Falls. Thank you for choosing to stay with us at the Sheraton Fallsview Hotel; we look forward to hosting you again soon.Best Regards,ZachGuest Experience Team

Dear Enrique, Thank you for the wonderful review of your recent stay at the Sheraton Fallsview Hotel. We are pleased you found our location to be perfect for your plans. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Best Regards,ZachGuest Experience Team

Dear Rebecca, Thank you for choosing to stay with us and for taking the time to post a review. We are delighted to have exceeded your expectations. From award-winning view accommodations, world-class dining, and entertainment to an excellent location, we are a great choice to experience all that Niagara Falls has to offer. We also appreciate you mentioning how our courteous associates made a great impression. It was our pleasure accommodating you, and we hope you will make the Sheraton Fallsview Hotel your home away from home whenever your travels bring you to our city. We look forward to your next visit.Best Regards,ZachGuest Experience Team

Dear Qi, Thank you for choosing to stay with us at the Sheraton Fallsview Hotel and sharing your review. We regret your disappointment with the room you were allotted and we can understand the frusatrion this caused. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we are sorry that you found your mattress to be uncomfortable. Our front desk is always available and happy to make you as comfortable as possible. We continually work to improve our accommodations, and we appreciate you sharing your comments. We hope that you will stay with us again; we are confident you will have the exceptional stay you deserve.Best Regards,ZachGuest Experience Team

Dear Toshio, Thank you for the wonderful rating for the Sheraton Fallsview Hotel. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Best Regards,ZachGuest Experience Team

Dear Deonté, Thank you for choosing to stay with us at the Sheraton Fallsview Hotel. We are glad to know you had a pleasant stay overall and that our welcoming front desk, along with convenient parking, enhanced your time with us. That said, we regret not meeting all of your expectations with the room you were allotted and the disappointment this caused. We will share your comments appropriately as we strive to improve our guest's experience. We are grateful for your understanding and look forward to welcoming you again.Best Regards,ZachGuest Experience Team

Dear Thomas, Thank you for rating your stay at our hotel. We aim to make each guest feel at home; therefore, we are disappointed if we did not meet all of your expectations. We hope you will accept our apologies for any concerns you may have encountered. We hope you will give us another chance to welcome you back so you can experience our hotel the way you should have on this visit.Best Regards,ZachGuest Experience Team

Dear Edwin, We are delighted we exceeded most of your expectations for an outstanding stay at the Sheraton Fallsview Hotel, one of the most adored Niagara Falls hotels for visitors from around the world! It was our pleasure having you as our guest, and we look forward to seeing you on your next trip to the area.Best Regards,Zach,Guest Experience Team

Dear Steven, Thank you for rating your stay at our hotel. We aim to make each guest feel at home; therefore, we are disappointed if we did not meet all of your expectations. We hope you will accept our apologies for any concerns you may have encountered. We hope you will give us another chance to welcome you back so you can experience our hotel the way you should have on this visit.Best Regards,ZachGuest Experience Team

Dear Leticia, Thank you for choosing to stay at the Sheraton Fallsview Hotel. We are glad you enjoyed your overall visit. However, your feedback helps make us better, and we appreciate you for alerting us to the issues you experienced. We have mentioned these items to the appropriate departments, and we are working on resolutions. We are sorry if you were inconvenienced in any way, and we hope you will stay with us again whenever your travels bring you to this area.Best Regards,Zach,Guest Experience Team

Dear Wesley, Thank you for choosing to stay at the Sheraton Fallsview Hotel. Located directly across from breathtaking Niagara Falls in the heart of the tourist area and connected to the largest indoor waterpark, we offer something for everyone in your family! We love knowing how much you enjoyed your time here, especially our proximity to the Clifton Hills. We look forward to being the first hotel you think of on future trips to the area!Best Regards,Zach,Guest Experience Team

Dear Patty, Thank you for choosing us and also for your rating. We want to apologize if we did not exceed your expectations in all areas of your visit. We hope you will come back so we can provide you with a flawless stay. It was our pleasure hosting you, and we look forward to your next visit.Best Regards,ZachGuest Experience Team

Dear Haoze, Thank you for choosing to stay with us and sharing your review. Our goal is to provide a seamless visit to all our guests; therefore, we regret that this was not your experience. We would like to apologize for the issues you faced with your guestroom and the inconvenience this caused. We will address this appropriately as we are committed to enhancing our guest's experience, and we appreciate you bringing this to our attention. We are also sorry for the noise issues that impacted your time with us. We understand the importance of providing our guests with a peaceful and comfortable environment, and we regret falling short in this regard. We take noise concerns seriously and would like to let you know for future visits; our front desk is available around the clock to help make you as comfortable as possible. Your feedback is valuable to us as we continuously strive to improve the experience of our guests. We would also like to apologize for the billing-related issues that you encountered at the check-out, and we can understand the frustration this caused. We will address this with our associates as we strive to improve our guest services on all levels. We are grateful for your patience and hope you will give us another opportunity to deliver you the memorable experience that you should always expect from us. Safe travels.Best Regards,ZachGuest Experience Team

Dear Rosa, Thank you for your recent stay at the Sheraton Fallsview Hotel. We work hard to provide excellent service, so it is always great to learn that it is making a difference. We are also glad our ideal location worked well for you. We also appreciate you pointing out not only what you liked but also the things you would change. Everything we do aims to provide our guests with an excellent hotel experience; therefore, we are grateful for the feedback. Thank you again, we hope you will choose us the next time you visit the area.Best Regards,Zach,Guest Experience Team

Dear Jacob, Thank you for evaluating your stay at the Sheraton Fallsview Hotel. While we are glad you enjoyed your overall visit, we regret that you found our parking fee to be high. We review our pricing regularly to make sure that we are priced competitively. We are happy that you had a pleasant stay with us, and we certainly appreciate your business. We look forward to welcoming you back for another visit.Best Regards,Zach,Guest Experience Team

Dear Salum, Thank you for evaluating your stay at the Sheraton Fallsview Hotel. Nothing is more important than your satisfaction, so we are delighted to know how happy you were with our spectacular views. We offer our guests a large selection of Fallsview Rooms, and each of our rooms features state-of-the-art technology, spacious bathrooms, and the most comfortable beds around! We appreciate your business and are excited to welcome you back soon for another enjoyable stay.Best Regards,Zach,Guest Experience Team

Dear Hilda, Thank you for choosing to stay with us and for taking the time to post a review. We are delighted to have exceeded your expectations with our attentive service and abundant amenities. It was our pleasure accommodating you, and we hope you will make the Sheraton Fallsview Hotel your home away from home whenever your travels bring you to our city. We sincerely appreciate your dedication to staying with us again.Best Regards,Zach,Guest Experience Team

Dear Tamala, Thank you for the outstanding review! We couldn't be more pleased that you had a relaxing stay and that you enjoyed the comforts of your room and the beautiful views of Niagara Falls. You can practically feel the mist! Thank you again for choosing the Sheraton Fallsview Hotel, and we look forward to hosting you again soon.Best Regards,Zach,Guest Experience Team

Dear Marina, We are delighted we exceeded your expectations for an outstanding stay at the Sheraton Fallsview Hotel, one of the most adored Niagara Falls hotels for visitors from around the world! It was our pleasure having you as our guest, and we look forward to seeing you on your next trip to the area.Best Regards,Zach,Guest Experience Team

Dear Devonte, We appreciate you taking the time to review your recent stay. We hope you will accept our apologies for the maintenance issues you encountered during your stay and for the inconvenience this caused. Thank you for being patient while we worked to resolve it to your satisfaction. We know that the compensation we have provided will not change your experience. However, we do hope that you now feel more comfortable with our attempt to resolve this unfortunate situation, and in some way, help restore your confidence in our hotel. We certainly hope you will come back for the seamless visit you deserve the next time you are in the area.Best Regards,Zach,Guest Experience Team

Dear Bryanna, Thank you for choosing the Sheraton Fallsview Hotel. We are glad you loved our ideal location, well-appointed accommodations, and cordial associates. However, we regret that you found our parking fee to be high. We review our pricing regularly to make sure that we are priced competitively. We are happy that you had a pleasant stay with us, and we certainly appreciate your business. We look forward to welcoming you back for another visit.Best Regards,Zach,Guest Experience Team

Dear Siavash, Thank you for choosing to stay with us and for taking the time to post a review. We are delighted to have exceeded most of your expectations. From award-winning view accommodations and attentive service, we are a great choice to experience all that Niagara Falls has to offer! It was our pleasure accommodating you, and we hope you will make the Sheraton Fallsview Hotel your home away from home whenever your travels bring you to our city. We look forward to your next visit!Best Regards,Zach,Guest Experience Team

Dear Silvia, Thank you for choosing to stay at the Sheraton Fallsview Hotel. Located directly across from breathtaking Niagara Falls in the heart of the tourist area and connected to the largest indoor waterpark, we offer something for everyone in your family! We look forward to being the first hotel you think of on future trips to the area!Best Regards,Zach,Guest Experience Team

Dear Karla, Thank you for choosing to stay at the Sheraton Fallsview Hotel. Located directly across from breathtaking Niagara Falls in the heart of the tourist area and connected to the largest indoor waterpark, we offer something for everyone in your family! We love knowing how much you enjoyed your time here, especially our spectacular views. We look forward to being the first hotel you think of on future trips to the area!Best Regards,Zach,Guest Experience Team

Dear Keith, It was a pleasure having you as our guest at the Sheraton Fallsview Hotel. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your nice review, and we look forward to hosting you again soon.Best Regards,Zach,Guest Experience Team

Dear Rosmarc, Thank you for the generous review of Sheraton Fallsview Hotel. We are delighted you enjoyed your stay, and we appreciate you taking the time to recommend us to fellow travelers. We look forward to your return and wish you all the best with your travels. Best Regards,Zach,Guest Experience Team