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"Clean Room"

"We had a number of issues with our stay at this hotel. First, the pool was closed when we were there despite being advertised on Hotels.com. We would have booked a different option from the start had this hotel been advertised properly. But more importantly, we ran into a number of accessibility issues with our stay. I had broken my foot earlier that week, so we called the hotel to receive an accessibility room which the hotel confirmed. Upon arrival, we did not receive an accessibility room and had to walk down to the front desk on a broken foot to change rooms. We also booked this hotel because its rooms had two beds to sleep alone with a broken foot. When we asked for blankets for the second bed, the front desk said housekeeping could bring some in the morning. In the morning, housekeeping didn't provide anything, so we followed up again during the day. Again, we didn't receive blankets, so we followed up with the evening front desk staff who said they didn't even know where they kept the blankets and aren't allowed to leave the front desk anyways so we're out of luck. This went on day-after-day throughout our stay. Part way through our stay, we contacted Hilton's corporate office to advise about our accessibility issues and they said they'd contact the hotel, but this did not result in any change in our experience during our stay. Near the end, we spoke with the Manager about our experience who was not sympathetic. This was our worst hotel experience yet..."

"Room was spotless and the balcony area with the lake view was sooo relaxing . Checking in and out was so easily done . "

"Overall a great stay.Breakfast was delicious, the free cookies are very delicious. It’s just time to remodel. You can see some of the fixtures in the bathroom are old. "

"Awesome experience and short trip! The only challenge is self-parking. You will want to valet!"

"I had an absolutely wonderful stay at the DoubleTree by Hilton in Dallas! From the moment I walked in, the staff made me feel so welcome with their friendly smiles and, of course, the signature warm chocolate chip cookie — such a delightful touch. The room was spotless, spacious, and incredibly comfortable, with plush bedding that made it easy to relax after a busy day exploring the city. The hotel’s location is perfect — close to Dallas Love Field, great restaurants, and shopping, making it convenient for both business and leisure trips. I also loved the amenities: the fitness center was well-equipped, the pool area was inviting, and the on-site dining options were delicious. Every staff member I encountered went above and beyond to ensure my stay was seamless and enjoyable. Overall, this DoubleTree exceeded my expectations. I highly recommend it to anyone visiting Dallas — whether you’re traveling for work, leisure, or just need a cozy, welcoming place to stay, this hotel has it all!"

"I tried to book my room at 200am because of a cancelled flight but when I got there they did not have my reservation until later that day. The hotel charged me double for 2am-11am the same day! Make sure if you are using the free shuttle to the airport that you are letting them know the day before, otherwise you could be waiting an hour or more for the driver to make a round trip to come back. "

"Great place to stay! Very welcoming staff. Rooms are spacious & well decorated."