“When booking this place looked great for our needs.....but after paying and getting checkin info we found out the pool was closed but yet there were people swimming but our key cards would not open the door. 1 of 3 of our cards worked at all.
They said there was parking for trailers and showed a large parking lot but thats not the one for trailers we had to park about 2 miles away and walk back. The unit was clean and nice and comfortable but the AC did not work thank god they had fans and the...
“A perfect stay! After checking in at the office, they texted me the location map that took us straight to the property, which was clean and well stocked with kitchen items, towels, etc. The heated bathroom floor was a plus. The bed was comfortably firm. The views were beautiful, and there were blinds on all windows that provided privacy. The pool, hot tub, and laundry were just right across the walkway. It was easy to catch the busses that take you to and from the resort for skiing, shopping, or...
“Not a pleasant experience. We booked this place and was notified less than 48 hours prior that they accidentally overbooked due to computer error and cancelled our reservation. Management was less than friendly nor did they try to find us another accommodation. A simply "sorry" is poor customer service which left us in a bind at the last minute. Will not book here again. ”
“Don’t book this place! I booked a last minute special deal for four nights. I tried to check in and could not. I called the number provided by hotels.com, the only contact information I was provided. The phone went directly to voicemail without providing any check in information. I called hotels.com customer service (twice) and the couldn’t get through either. My credit card was charged for all 4 days and I am still fighting for a refund.”
