“I checked in to this hotel on July 4th. I had clearly reserved a room with one king bed through Expedia, but was given a room with two queen beds instead. This was the hotel's mistake, not mine. After pointing this out, they moved us to a king room—the room we originally paid for. No apology, no explanation.
Unfortunately, the problems didn’t end there. The new room had a clogged sink that wouldn’t drain at all. We called the front desk, and it took 30 minutes for someone to show up. The...
“I stayed here alone when I came to visit my son who lives in Providence. This place is beautiful! It is a renovated historical Boston hotel. The room I had felt like a comfortable, cozy, well appointed bedroom not a hotel room. Staff was always at the front desk no matter the hour and was accommodating. Bottled water, soda, morning snacks and evening cookies are included with the resort fee which I did not expect. It is located in a very quiet area. There were a few homeless people down the...
“The pool area was nice and quiet. For the location and proximity to the airport, this property is a great value. Renee was very helpful in suggesting places to visit downtown. Thank you.”