켄터키 북부, 켄터키의 해변 호텔

“When calling the hotel prior to check in, the customer service was absolutely delightful! The customer service agent I spoke to was pleasant, helpful and competent. Checking in was slow. We arrived late, about 1045 pm and waited 30 minutes in line to check in. Customer service agent at the desk was pleasant, but clearly overwhelmed with the tasks. The room we were staying in had clean sheets...thank goodness for that. The bathroom was dirty, hair in the shower drain and hair on the toilet,...

“Had to pay for breakfast. And No smart TV. Had to watch cartoons and local news.”

“perfect and a very nice well stocked breakfast.”

“Staff was friendly and helpful. That was the only positive. The hotel looks abandoned and like it is going to close at any moment. It is not maintained whatsoever, the inside and outside. Elevator broken, door to pool broken, door to outside lock was actually removed, outside not maintained at all, trash everywhere. Room was disgusting. Nothing had been vacuumed in what appeared to be a month. Pictures on any website must be from years ago. I’m embarrassed I spent my money and had my family...