2 outdoor pools, pool umbrellas, sun loungers
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Reviews of Villa La Estancia Beach Resort & Spa Riviera Nayarit

4.5 out of 5
Villa La Estancia Beach Resort & Spa Riviera Nayarit
Paseo Cocoteros 750 Sur Flamingos, Nuevo Vallarta, NAY

Reviews

8.8

Excellent

Rating 10 - Excellent. 610 out of 976 reviews" "
Rating 8 - Good. 195 out of 976 reviews" "
Rating 6 - Okay. 83 out of 976 reviews" "
Rating 4 - Poor. 46 out of 976 reviews" "
Rating 2 - Terrible. 42 out of 976 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Andy

Stayed 4 nights in Mar 2024

10/10 Excellent

Sheila Ann, Los Angeles

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While there was an issue at check-in (no record of my free breakfast, and an additional $15/night fee which was more than the $12/night previously emailed), hotel management made it right. The staff and the service was fantastic, as was the food. The hotel is safe and the view from the room was fantastic! It was weird sharing a balcony with another room, but luckily we never saw or heard our neighbors. It's a lovely place, ESPECIALLY as an Expedia VIP member with the perks!
Stayed 3 nights in May 2024
Response from Miguel Velasco, General Manager Villa La Estancia on May 9, 2024
Dear Sheila, Were very happy to have welcomed you to Villa La Estancia Riviera Nayarit.We are very happy that we were able to give you a great experience, but above all we were able to fix the first impressions and problems you had since your arrival. Please let me know if youre planning you next vacation, It will be a pleasure to have you back in this beautiful resort.

10/10 Excellent

Trent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lucio and all the staff was awesome
Stayed 5 nights in Apr 2024
Response from Miguel Velasco, General Manager Villa La Estancia on May 6, 2024
Dear Trent,I am pleased to know that you had an unforgettable experience and that our team did a great job taking care of every detail of your stay.

8/10 Good

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Miguel Velasco, General Manager Villa La Estancia on May 6, 2024
Dear Pedro, Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.

2/10 Terrible

John T

Stayed 7 nights in Apr 2024
Response from Miguel Velasco, General Manager Villa La Estancia on May 6, 2024
Dear John,Thank you for taking the time to share your experience with us. I am very sorry that your recent visit was not what you expected. Your feedback is very important to us and we will certainly take your comments into account for improvements in our service so that this situation does not arise again in the future.I hope you give us the opportunity to welcome you again and serve you with the hospitality and warmth that characterizes us.

6/10 Okay

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Nice pool, staff was friendly. Property needs updated. Shower and bath hardly worked. Food was not very good to be gracious. Definitely should not be a 5 star rating. 3.5 at best.
Stayed 3 nights in Apr 2024
Response from Miguel Velasco, General Manager on Apr 15, 2024
Dear Mark,Thank you for taking the time to share your experience with us. I am very sorry that your recent visit was not what you expected. Your feedback is very important to us and we will certainly take your comments into account for improvements in our service so that this situation does not arise again in the future.I hope you allow us to welcome you again and serve you with the hospitality and warmth that characterizes us.Best regards,

8/10 Good

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Miguel Velasco, General Manager Villa La Estancia on Apr 8, 2024
Dear Leanne, Thank you for providing us the opportunity of hosting you at Villa La Estancia Riviera Nayarit and for taking the time to share your experience with us.

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Miguel Velasco, General Manager on Mar 26, 2024
Dear Cesar, Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.

10/10 Excellent

STEPHEN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Third time here its as good as always if not better!
Stayed 7 nights in Mar 2024
Response from Miguel Velasco, General Manager on Mar 16, 2024
Dear Stephen, I would like to express my gratefulness for your positive comments and feedback; I also would like to thank you for staying Villa La Estancia Riviera Nayarit.We are looking forward to your next visit; please do not hesitate to contact us for any pre-arrival arrangements.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Miguel Velasco, General Manager, Villa La Estancia on Mar 23, 2024
Dear Robert, Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.

10/10 Excellent

Yvette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the way all the units had a patio and beautiful view. Staff were very accommodating and pleasant. Units exceptionally clean and comfortable.
Stayed 12 nights in Feb 2024
Response from Miguel Velasco, General Manager on Mar 2, 2024
Dear Yvette,Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Miguel Velasco, General Manager on Feb 27, 2024
Dear George, Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.

8/10 Good

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, but lacking restaurant choices
Stayed 2 nights in Feb 2024
Response from Miguel Velasco, General Manager, Villa La Estancia on Feb 12, 2024
Dear Heather,Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.

2/10 Terrible

Yuliana

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again!!!
Don’t waste your time or money on this place. They’re only nice if you book their all inclusive package. Upon arrival, Alma stated our room wasn’t ready and it would only be 30 minutes more. She invited us to go have snacks at La Parrilla, which we did. The service there was mediocre, the food was terrible. They asked if we had any food restrictions, I said yes cause I’m pregnant so I wanted to make sure my food was cooked properly. The food wasn’t cooked properly and made us sick. We also ordered food that wasn’t given to us and I had to remind the waiter because he kept bringing the wrong thing. We paid and left a tip, later to find out that they charge you a 15% tip without consent and without notice. I didn’t know if this until checkout time. After eating, about an hour and a half later, we went back to Alma to get our room keys. The room still wasn’t ready. She proceeded to make us wait another 20 minutes, mind you I’m already feeling sick from the undercooked food, she gave us attitude and even laughed cause I was getting frustrated. I noticed I wasn’t the only one who had been waiting for their room key, as another gentleman kept asking her if he was going to get his key soon. Again, she chuckled and told him he needed to wait longer and that they only had the all-inclusive rooms ready. That day, she also mentioned that they would be having a “Mexican fiesta” at their sister resort Flamingos. She said it was from 6pm-10pm which actually ended at 8:45
Stayed 1 night in Feb 2024
Response from Miguel Velasco, General Manager, Villa La Estancia on Feb 8, 2024
Dear Yuliana, Thank you for taking the time to share your experience with us. I am very sorry that your recent visit was not what you expected. Your feedback is very important to us and we will certainly take your comments into consideration for improvements in our service so that this situation does not arise again in the future.I hope you will give us the opportunity to welcome you back and serve you with the hospitality and warmth that characterizes us.Best regards,

6/10 Okay

Paul, Rolling Hills Est

Traveled with group
Liked: Cleanliness, property conditions & facilities
I like this hotel, but be advised that this hotel has a policy of never accomodating a late check-out or room upgrade request regardless of your Expedia status. My comments are based on having Platinum status and having stayed here multiple times over a period of many years. My experience is that most flights out of PVR leave in the late afternoon and the 11am check-out time can have you waiting in the airport vs. by the pool (or someplace else) for 3-4 hours before your flight. The hotel management doesn't seem to understand how valuable a simple late check-out time can be to a travelling family.
Stayed 3 nights in Jan 2024
Response from Miguel Velasco, General Manager, Villa La Estancia on Jan 31, 2024
Dear Paul, First of all I would like to thank you for taking the time to give us your valuable feedback on your recent stay at Villa La Estancia.I am sorry that you were left with that perspective about the hotel, however, I would like you to know that due to the high occupancy we have had it is not possible to give you a late check out, please know that when we have availability we can give you additional time. Please be assured that it is our intention that all of our guests see that we follow thru with the comments.Best regards,

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort-quiet-clean-beautiful pool and beach
Stayed 4 nights in Jan 2024
Response from Miguel Velasco, General Manager, Villa La Estancia on Jan 26, 2024
Dear Jennifer, Thank you very much for choosing Villa la Estancia Riviera Nayarit as your place of rest and for sharing the details of your experience with us. I am pleased to read that we exceeded your expectations. We look forward to seeing you soon.

10/10 Excellent

Susann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Miguel Velasco, General Manager, Villa La Estancia on Jan 24, 2024
Dear Susann,Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.

8/10 Good

Jason

Stayed 4 nights in Jan 2024
Response from Miguel Velasco, General Manager, Villa La Estancia on Jan 20, 2024
Dear Jason,Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.

2/10 Terrible

Amir

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I feel compelled to share my recent experience at this hotel to help others make informed decisions when booking their stay. My intention is not only to address the misleading information on Expedia but also to shed light on various issues encountered during my visit. 1- Misleading Booking Information: I booked an All-Inclusive stay through Expedia, specifically selecting Villa La Estancia Beach Resort & Spa Riviera Nayarit All Inclusive. Upon arrival, I discovered that my reservation was for a room-only stay, causing unexpected expenses and inconvenience. 2- Accommodation Issues: During repairs to the glass sliding door, our bath tub glass was shattered by hotel repair staff. The hotel did not have a replacement available, and we were left without a screen between the bath tub and vanity. 3- Hygiene and Safety Concerns: Bees were prevalent everywhere, even in indoor restaurants. 4- Limited Amenities: No coffee service at the pool, and coffee is only available in indoor restaurants, accessible by reservation only. No Buffet restaurant, bar, or coffee shop in the hotel. Guests need to walk to the adjacent hotel, Flamingo, at specific times for these amenities. 5- Internet and Connectivity Issues: Weak hotel internet, no internet at the beach, and no internet access at the adjacent hotel, Flamingo. I believe it's crucial for travelers to be aware of these issues, considering the potential impact on t
Response from Miguel Velasco, General Manager, Villa La Estancia on Jan 18, 2024
Dear Amir, Thank you very much for taking the time to share this review and for placing your trust in us for your holiday. I am very sorry that we did not provide you with the experience you and your family expected, it is very important for us to know the areas where we need to continue to improve. We will take into consideration your comments about the different problems you experienced with your Expedia booking as well as the problems you had with your room and breakfast experience.Please contact me personally to assist you with your reservation on your next visit. We would be honoured to have the opportunity to welcome you back and show you the improvements we have been working on.Best regards

8/10 Good

Maricelys

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 4 nights in Jan 2024
Response from Miguel Velasco, General Manager, Villa La Estancia on Jan 16, 2024
Dear Maricelys,We are glad that we have been part of your vacations trip, and we will be more than happy to have you back many more times in the future; this is your home away from home!

10/10 Excellent

Blanca, Union City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, service, and location!!
Stayed 4 nights in Dec 2023
Response from Miguel Velasco, General Manager, Villa La Estancia on Jan 16, 2024
Dear Blanca,Thank you again for taking the time to write such a wonderful review. It is a pleasure to know that this experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and unique as it can be.

10/10 Excellent

Richard

Stayed 1 night in Jan 2024
Response from Miguel Velasco, General Manager, Villa La Estancia on Feb 5, 2024
Dear Richard,Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.

10/10 Excellent

Rick

Stayed 1 night in Jan 2024
Response from Miguel Velasco, General Manager, Villa La Estancia on Jan 16, 2024
Dear Rick, We are extremely pleased to know that you enjoyed your stay at our hotel; from the facilities to the service of our colleagues, who take care of every detail to provide an unforgettable experience.

8/10 Good

Rhonda

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
We stayed only 3 nights without all-inclusive and glad we didn't. Our meal at the steak house was fabulous, but the one breakfast buffet was unspectacular. The toaster wasn't working, flies all over the bread, no sausage or bacon. Everything seemed tasteless. We ordered nachos at the pool and we were disappointed with them too. Hardly any cheese, guacamole was very bland and very pricy too. Service around the pool was slow. I would never stay here again, sorry. Just not worth the price.
Stayed 3 nights in Jan 2024
Response from Miguel Velasco, General Manager, Villa La Estancia on Jan 15, 2024
Dear Rhonda, I want to thank you for sharing your review I also would like to thank you for have chosen Villa La Estancia to spend your vacation and for your kind comments in regards to our staff. However I am truly sorry to read we did not meet your expectations regarding the restaurants food service.Best regards,

6/10 Okay

Richard

Stayed 3 nights in Jan 2024
Response from Miguel Velasco, General Manager, Villa La Estancia on Jan 15, 2024
Dear Richard, Thank you for taking the time to share your experience with us. I am very sorry that your recent visit was not what you expected.I hope you will give us the opportunity to welcome you again and serve you with the hospitality and warmth that characterises us.Best regards,Miguel VelascoGeneral ManagerVilla la Estancia Riviera Nayarit

10/10 Excellent

JEFFRY

Stayed 3 nights in Jan 2024
Response from Miguel Velasco, General Manager, Villa La Estancia on Feb 1, 2024
Dear Jeffry,We are thrilled to read that you enjoyed your stay at Villa La Estancia; I want to thank you for posting such a nice review about our resort and staff.

10/10 Excellent

Mike

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really what you want in a vacation spot - great beach right in front, big pool, 4 well placed hot tubs looking over the ocean and very hard working, friendly and pro staff. Flamingo restaurants could be designed nicer but excellent overall.
Stayed 4 nights in Jan 2024
Response from Miguel Velasco, General Manager, Villa La Estancia on Jan 10, 2024
Dear Mike, Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.I am pleased to know that you had an unforgettable experience and that our team did a great job taking care of every detail of your stay.

8/10 Good

Amos

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Been there several times. Property is beautiful and on the beach. Rooms are large and well appointed. Service is hit or miss. Rooms are clean. New is daily $12 resort fee which we were not aware of until check in. Just an additional money grab.
Stayed 1 night in Jan 2024
Response from Miguel Velasco, General Manager, Villa La Estancia on Jan 8, 2024
Dear Amos, Thank you for having taken the time to post your review of your recent stay at Villa La Estancia Riviera Nayarit, Im glat to know that you and your family had an increible vacations. In another way, We sent a mail on 23 October 2023 to let you know about the 12 Usd charge. The 12 usd service fee will be destinated to the remaining of the service staff. That being said the service fee applies to all new bookings since February 2023 regardless of rate plan or meal plan purchased. All of us here at Villa La Estancia look forward to pampering you again in the warm and sunny shores of Banderas Bay!Best regards,

10/10 Excellent

Shuko

Stayed 4 nights in Dec 2023
Response from Miguel Velasco, General Manager, Villa La Estancia on Jan 8, 2024
Dear Shuko, I am glad to know that you experienced an outstanding service during your stay, due to the fact that each day we try to be better to satisfy our guests’ wants and needs. Best regards,

6/10 Okay

kerry

Stayed 3 nights in Dec 2023
Response from Miguel Velasco, General Manager, Villa La Estancia on Jan 4, 2024
Dear Kerry, Thank you for taking the time to share your experience with us. I am very sorry that your recent visit was not what you expected.I hope you will give us the opportunity to welcome you again and serve you with the hospitality and warmth that characterises us.Best regards,

6/10 Okay

Beatriz

Traveled with family
Liked: Cleanliness
The promotion on your web site is misleading
When I booked your hotel, the website said the stay was all inclusive. When I got to the hotel, the front desk lady said that it wasn’t all inclusive and that all inclusive would be $140 extra per day per person. It was too late to cancel because I did not have any other place to stay so I had to pass on the all inclusive. When I ask the price of the hotel if I would have booked directly with them it was half the price hotel.com charged me ( I payed 550 a night when they would have charged me 350 per night without the all inclusive) I am furious and sad to have my Christmas vacation ruined by having to pay out of pocket for meals due to this company’s lack of clarity in the description of the hotel. I am disappointed in how much I have promoted this company with friends and family after this incident.
Stayed 3 nights in Dec 2023
Response from Miguel Velasco, General Manager, Villa La Estancia on Dec 29, 2023
Dear Beatriz,Thank you for your recent stay at Villa La Estancia, Riviera Nayarit, and for having taken the time to post your review to share with us your experience. This feedback is very valuable to us, as it lets us know how we are doing and where we may need to make improvements.Best regards,

10/10 Excellent

Adriana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was surprised to have been offered a VIP that is offered for discounts on food, services and activities.
Stayed 5 nights in Dec 2023
Response from Miguel Velasco, General Manager, Villa La Estancia on Dec 21, 2023
Dear Adriana, Thank you very much for choosing Villa la Estancia Riviera Nayarit as your place of rest and for sharing the details of your experience with us.Best regards,

10/10 Excellent

Brian H

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and private feeling beach area
Stayed 5 nights in Dec 2023
Response from Miguel Velasco, General Manager, Villa La Estancia on Dec 21, 2023
Dear Brian H,Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.Best regards,

10/10 Excellent

Luis

Response from Miguel Velasco, General Manager, Villa La Estancia on Feb 5, 2024
Estimado Luis, Gracias por darnos la oportunidad de recibirle en Villa la Estancia Riviera Nayarit y por tomarse el tiempo de compartir su experiencia con nosotros.

10/10 Excellent

Benjamin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning, excellent food, beautiful pool, tons of space. Only note, make sure to call about restaurant reservations as they don't take the opentable ones seriously.
Stayed 1 night in Dec 2023
Response from Miguel Velasco, General Manager, Villa La Estancia on Dec 19, 2023
Dear Benjamin, Thank you for providing us the opportunity of hosting you at Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.Best regrads,

10/10 Excellent

Peggy

Stayed 7 nights in Dec 2023
Response from Miguel Velasco, General Manager, Villa La Estancia on Jan 4, 2024
Dear Peggy, Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.Best regards

10/10 Excellent

David William, NEWBURY PARK

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, clean, friendly
Stayed 9 nights in Dec 2023
Response from Miguel Velasco, General Manager, Villa La Estancia on Dec 12, 2023
Dear David, I am pleased to hear that you had an unforgettable experience and that our team did a great job taking care of every detail of your stay. Your comments inspire us to continue to make our guests' satisfaction possible.

6/10 Okay

Brigit

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aggressive timeshare selling and waking me up in the morning to do more of it, left a bad taste.
Stayed 1 night in Dec 2023
Response from Miguel Velasco, General Manager, Villa La Estancia on Dec 12, 2023
Dear Brigit, Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.Thank you for your comments, we take them into account to be better every day.

10/10 Excellent

Bertha, Los Angeles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a 2 bedroom suite which was beautiful, spacious and very well appointed, the food was great but best of all was the superb service we received from all staff. They were all super attentive efficient, kind and friendly.
Stayed 3 nights in Nov 2023
Response from Miguel Velasco, General Manager, Villa La Estancia on Dec 4, 2023
Dear Bertha,Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.Best regards

10/10 Excellent

Rosalind

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the most beautiful and peaceful resort we have ever been to. The grounds were stunning, the beach was pristine and there were always lounge chairs. The pictures simply don’t do this resort justice. The staff were also amazing. Many thanks to Alexia and Ulysses for the additional care and attention; they went above and beyond and made such an impact on our experience in Nuevo Vallarta. The food was good and margaritas excellent.
Stayed 3 nights in Nov 2023
Response from Miguel Velasco, General Manager, Villa La Estancia on Nov 23, 2023
Dear Rosalind,We truly feel gratified for having you and your family’s stay with us at Villa La Estancia Riviera Nayarit, I appreciate the time taken to write this great review and I will happily share your comments with all the staff. We truly hope we get the chance to host you back very soon, please do not hesitate to contact us for any special request.

10/10 Excellent

Loren

Liked: Cleanliness, staff & service, property conditions & facilities
love staying at this property...the service is extraordinary; the staff is the best...the property so beautiful. The resort is just the perfect size...love the pool area, swim up bar. Food and service can't be beat!!! Can't wait to go back!!!!!
Stayed 6 nights in Nov 2023
Response from Miguel Velasco, General Manager, Villa La Estancia on Nov 15, 2023
Dear Loren,Id like to express my gratefulness for your positive comments and feedback; I also would like to thank you for staying at Villa La Estancia Riviera Nayarit.Best regards,

8/10 Good

Elham

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel was good and the staff were good. Ordered food a couple of times one room service and one by the pool. Food and drinks way over priced. On top of that, everything is priced with taxes included but yet they added taxes on the bill and they added tip for themselves without disclosing it first. They also took a physical copy of my credit card upon check in without telling me or my consent, when that should have been entered in the system for privacy reason. Anyone accessing that kind of sensitive information should at least disclose it. I have never had my physical credit card photocopied. There should be no need. It also raises a lot of red flags.
Stayed 1 night in Nov 2023
Response from Miguel Velasco, General Manager, Villa La Estancia on Nov 14, 2023
Dear Elham, Dear Elham,Thank you very much for taking the time to express your comments about your recent stay with us.I am very sorry to hear that your satisfaction was affected by the issues with the food and the reception process. It is important for us to identify our opportunities to improve and continue to provide exceptional service. I would be honoured if you would give us the opportunity to turn this bad experience into a stay to remember.Best regards,

10/10 Excellent

PATRICIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023
Response from Miguel Velasco, General Manager, Villa La Estancia on Nov 14, 2023
Estimada Patricia,Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.I am pleased to know that you had an unforgettable experience and that our team did a great job taking care of every detail of your stay.Best regards

10/10 Excellent

mark

Stayed 1 night in Nov 2023
Response from Miguel Velasco, General Manager, Villa La Estancia on Nov 28, 2023
Dear Mark,Thank you very much for choosing Villa la Estancia Riviera Nayarit as your place of rest and for sharing the details of your experience with us.Best regards,

8/10 Good

Suzanne, Meridian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Miguel Velasco, General Manager, Villa La Estancia on Nov 3, 2023
Dear Suzanne,Im glad to know that you experienced an outstanding service during your stay, due to the fact that each day we try to be better to satisfy our guests’ wants and needs. Best regards

10/10 Excellent

Willard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very warm and accommodating for the whole trip. We arrived early and the room was not ready. Didn't know but Raul stayed with our bags the full time it took to get the room keys. In the main restaurant Carlos, Lorena, Paloma, & Julissa were fantastic. Friday night we had another dinner there and there was a pianist playing. All of a sudden Eduardo started singing in a beautiful voice that was totally unexpected. We had three dinners in the main restaurant and all were fantastic. We did have a buffet on Thursday night at the Mexican restaurant over at the Flamingo. The food was top shelf all the way. There was a mariachi band that made the evening. As we left, Julian & Omar saw us off. Staying a week, the staff got to know us and made us feel like family.
Stayed 6 nights in Oct 2023
Response from Miguel Velasco, General Manager, Villa La Estancia on Oct 16, 2023
Dear Willlard, Thank you for providing us the opportunity of hosting you at Villa La Estancia Riviera Nayarit. It is wonderful to read our team has done a great job taking care you during your stay. Your comments inspire us to continue to make our guests’ vacations memorable. I will personally share your comments with our team.It will be an honor for Villa La Estancia Riviera Nayarit to have you back and offer you our sincere hospitality on your next visit!Kind Regards,

10/10 Excellent

Seung Joo

Stayed 2 nights in Sep 2023
Response from Miguel Velasco, General Manager, Villa La Estancia on Sep 29, 2023
Dear Seung Joo, First of all, let me thank you for the review you shared and your comments about Villa La Estancia Riviera Nayarit. Im glad to hear that you experienced exceptional service during your stay, because every day we try to be better and better to satisfy our guests' wishes and needs. Best regards

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Our stay was excellent the staff was amazing at the pool bar as well as overall . I will recommend to my friends.
Stayed 6 nights in Aug 2023
Response from Miguel Velasco, General Manager, Villa La Estancia on Aug 21, 2023
Dear Alberto, Thank you for having taken the time to post your review of your recent stay at Villa La Estancia, Im truly delighted that we were able to provide you with the best service and accommodations; Ill gladly pass along your lovely words to all our team members.All of us here at your home, look forward to pampering you again in the warm and sunny shores of Banderas Bay!Best regards

10/10 Excellent

Elva

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Miguel Velasco, General Manager, Villa La Estancia on Aug 18, 2023
Estimada Elva, Muchas gracias por elegir Villa la Estancia Riviera Nayarit como su lugar de descanso y por compartir los detalles de su experiencia con nosotros.Saludos,

8/10 Good

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
All was good
Stayed 5 nights in Aug 2023
Response from Miguel Velasco, General Manager, Villa La Estancia on Aug 10, 2023
Dear Anita,Were thrilled to read that you enjoyed your stay at Villa La Estancia; I want to thank you for posting such a nice review about our resort and staff.It is a true pleasure to know that your overall experience with us was enjoyable and exceeded your expectations. I look forward to meet you in the near future!Best regards