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Reviews of The Firs

4.5 out of 5
The Firs
85/2, Upper Lake Road, Nuwara Eliya

Reviews

7.4

Good

Rating 10 - Excellent. 4 out of 9 reviews" "
Rating 8 - Good. 1 out of 9 reviews" "
Rating 6 - Okay. 2 out of 9 reviews" "
Rating 4 - Poor. 1 out of 9 reviews" "
Rating 2 - Terrible. 1 out of 9 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

2.0/10

Amenities

7.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

kanika

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel with cozy rooms
Stayed 1 night in Dec 2021

2/10 Terrible

bunan

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Inserted cottage, just saw an ordinary two rooms, we requested family room for 3kids and 2adult, but simply there unexpected 2 single room for 150$? Will not suggested any one to booking thorough this site. Event we paid we didn't check in. We found a good cottage in small england at the same rate.
Stayed 1 night in Dec 2021
Response from The Firs on Jan 4, 2022
Dear Sir /Madam First and foremostly, we do not advertise "The Firs " as a cottage. Your misunderstanding is much regretted. We wish to reiterate , for future references , that we are a 5 roomed boutique hotel located in Nuwara Eliya. We have not mentioned family rooms or interconnected rooms in our hotel. Our maximum occupancy are 3 packs per room. While apologizing for the inconvenience , we trust you would understand that this was a miss communication by the web site. Thank you for your understanding

4/10 Poor

Gunnar

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Overpriced
Bad or no internet, not enough hot water. Overpriced hotel and area
Stayed 1 night in Feb 2019

10/10 Excellent

Stevie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous Heritage Hotel
Fantastic hotel that is much better in the flesh than in the photos. Staff were super helpful and attentive and the food was fantastic as well. Loved every inch of our stay and you can go on a lovely walk to the lake thats nearby. Great history to the hotel and very comfortable and large rooms. Thank you very much for a great stay
Stayed 1 night in Dec 2018

6/10 Okay

Waleed, Saudi Arabia

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is good but very cold
The hotel have only 5 rooms, the staff very friendly and love to help you. The problem was the cold the hotel is very cold.
Stayed 4 nights in Jan 2018

10/10 Excellent

Chamila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Hotel was good. Small boutique kind of hotel near the lake. But the room heating facilities were poor and we suffered from the cold temperatures in the night. When asked if the heating can be increased, the hotel staff said that that is how the heating is. So we had to sleep in the uncomfortably cold temperatures.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place a bit outside of the town in a very quiet neighbourhood. We had a very nice night playing pool with the staff. Good breakfast and a nice room in an old colonial style building. Overall a bit run down though.
Stayed 1 night in Mar 2022

10/10 Excellent

Lan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常赞的小酒店！
宅子很有历史，充满贵族气息。管家和服务员都很友善而且训练有素。