4/10
We were disappointed in the cleanliness of the pool area and hotel room. We had problems with the ceiling in the bathroom leaking and it was obvious that there was water damage prior. It was leaking for awhile and we went down to the front desk at 9:30pm. The front desk staff said he would be up to look at it but didn’t. At 10pm the leak had stopped so we went down to let the front desk know as we were unable to use our phone in the room due to it not working. We were not offered to move to another room nor at 10pm did we want to move all our belongings so we remained. We noticed bugs in the bathroom as well. We attempted to talk to another staff the following morning about the inconvenience and issues but he was unable to do anything. We asked about a reduced rate or discount and he said he would have the manager call us. We never received a phone call from a manager either. Very disappointed in the stay considering the price we paid.
Jason
2025년 6월에 1박 숙박함