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Reviews of ALO Hotel by Ayres

3.5 out of 5
ALO Hotel by Ayres
3737 W Chapman Ave, Orange, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 1134 out of 1882 reviews" "
Rating 8 - Good. 481 out of 1882 reviews" "
Rating 6 - Okay. 162 out of 1882 reviews" "
Rating 4 - Poor. 63 out of 1882 reviews" "
Rating 2 - Terrible. 42 out of 1882 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rene, Corona

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location and great rates! Absolutely nothing to complain about.
Stayed 1 night in May 2024

10/10 Excellent

Yannitze

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 2 nights in Apr 2024

10/10 Excellent

Rafael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 2 nights in May 2024

2/10 Terrible

Ronnie

Disliked: Cleanliness, staff & service, property conditions & facilities
There were bed bugs in my bed ants all over the bathroom the ac didn’t work and they only gave me half my money back this place sucks
Stayed 2 nights in May 2024

8/10 Good

Michelle

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Check in process is very slow, loved the room and space
Stayed 1 night in May 2024

10/10 Excellent

Mariko

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy beds and hot showers! Would stay again!
Stayed 2 nights in Apr 2024

10/10 Excellent

jeremiah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff and service will be going there again
Stayed 2 nights in Apr 2024

10/10 Excellent

Mandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean and quiet. Had lots of quick access to multiple stores and such in the area. 10/10 would recommend.
Stayed 2 nights in Apr 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Safe, clean and wonderful beds, staff was very helpful and location was so convenient
Stayed 1 night in May 2024

10/10 Excellent

Charlotte

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly at the desk. One elevator not in service, but not a problem. Very clean.
Stayed 1 night in May 2024

4/10 Poor

melanie

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
My sister and I always stay here when we go to Disney. Usually love staying here but this time we got put on the first floor. The bed was uncomfortable and house cleaning woke us up at 8:30… they should have a system when you’re keeping knows who has checked out already.
Stayed 1 night in May 2024

10/10 Excellent

Oyuky

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is about a 10 minute drive to the Mickey&friends parking structure so definitely not walkable to Disney but I did enjoy my stay here no complaints I think the only thing was, there were ants in the room but not a big deal. Loved the convenience of microwave and fridge being in the room. Room bathroom and beds were clean. I will be staying here again next time.
Stayed 2 nights in Apr 2024

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, amenities
Good, but one of two small elevators wasn't working.
Stayed 2 nights in Apr 2024

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Jeffory

Liked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Douglas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing & helpful. Wish I would have taken their names. Clean, friendly, happy place. Breakfast was amazing every morning. Will definitely be coming back. Loved the pool too!
Stayed 5 nights in Apr 2024

8/10 Good

Nie Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love my stay here, it’s very clean and updated. For an affordable price, the parking is free and free buffet breakfast too, very convenient to go to Disneyland and to the Angels baseball stadium. Definitely I will come back.
Stayed 1 night in Apr 2024

10/10 Excellent

Yousef, Kirkland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in Apr 2024

10/10 Excellent

Catalina

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is great except the elevators still being worked on since December 2024
Stayed 1 night in Apr 2024

6/10 Okay

Jill

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Pro - Within walking distance of the stadium and outlet malls. Con-was not informed at checkin that the breakfast only went to 9:am, in fact one of the staff directed us to the restaurant where it was at 9:15.
Stayed 2 nights in Apr 2024
Response from General Manager on May 13, 2024
Dear Jill, Thank you for your rating and review! We are thrilled that you were pleased with the location of our hotel. I sincerely apologize for any inconvenience you may have encountered regarding the timing of our complimentary breakfast. Our goal is to provide the most exceptional experiences, and your feedback is a helpful reminder for our team to ensure we share the appropriate information with all our guests. It would be a pleasure to have the chance to welcome you back for an improved visit the next time you're in the area. Sincerely, Sandra Zuno General Manager

10/10 Excellent

Aline

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Apr 2024

4/10 Poor

Catherine

Stayed 2 nights in Apr 2024
Response from General Manager on May 13, 2024
Dear Catherine, Thank you for rating your recent stay! Although we wish you had a 5-star visit, we appreciate your feedback and hope to have the chance to welcome you back for an exceptional experience the next time you return to the area. Sincerely, Sandra Zuno General Manager

10/10 Excellent

joanna

Traveled with group
Liked: Cleanliness, staff & service, amenities
will definitely go back
Stayed 2 nights in Apr 2024

4/10 Poor

Megan

Disliked: Staff & service, property conditions & facilities
The person who checked us in, and really everyone we came into contact at the hotel, displayed zero hospitality. We had been in 4 cities in 5 days and the difference between how we were treated at this hotel and all of the others was dramatic. It was simply a place to lay our heads. I would not stay here again nor would I recommend it.
Stayed 1 night in Apr 2024
Response from General Manager on May 13, 2024
Dear Megan, Thank you for choosing to stay with us and providing your insight. I sincerely apologize for any inconvenience you may have encountered regarding the service you received from our team members. Our goal is to provide the most exceptional accommodations, and we are disappointed that we fell short this time. We appreciate your feedback and hope to have the chance to welcome you back for a 5-star visit sometime soon. Sincerely, Sandra Zuno General Manager

4/10 Poor

Carlos

It was ok
Stayed 1 night in Feb 2024
Response from General Manager on May 13, 2024
Dear Carlos, Thank you for rating your recent stay! Although we wish you had a 5-star visit, we appreciate your feedback and hope to have the chance to welcome you back for a stellar experience sometime soon. Sincerely, Sandra Zuno General Manager

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast options. Heated pool. Friendly staff. Close proximity to Disney. Uber was approximately $11 per trip plus tip. City bus nearby that also goes to Disney. We tried the Mexico a restaurant on campus- it was delicious but pricey.
Stayed 3 nights in Apr 2024

10/10 Excellent

Victor, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Dominique

Stayed 1 night in Apr 2024

10/10 Excellent

Alice

Business traveler
Staff was friendly, we had our sister at hospital , it was very convenient, walking distance. Breakfast was great, the discount we received was excellent! I would recommend and also stay again
Stayed 3 nights in Apr 2024

10/10 Excellent

Kristopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location if you want to be in the Anaheim/Orange/Santa Ana area. Very close to Angels Stadium and the Honda Center, not far from Disneyland, and lots of dining options nearby. Clean rooms with pretty good design, and the breakfast was good. I appreciated the noon checkout after a late night out. Also a great value for the area; a lot of places around there are more expensive and will charge you for parking. I'll be back for sure!
Stayed 1 night in Apr 2024

8/10 Good

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and Hotel are pleasant. The area itself is fone but it is very busy being very close to I5 and the hospital very near by.
Stayed 1 night in Apr 2024

10/10 Excellent

mira

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024

8/10 Good

Henry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small rooms, but very clean and kept up.
Stayed 1 night in Apr 2024

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent
Stayed 1 night in Apr 2024

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It would be nice if the had transportation to and from the airport cause Uber is mad expensive
Stayed 4 nights in Mar 2024

10/10 Excellent

Evadine, Garden Grove

Liked: Cleanliness, staff & service, property conditions & facilities
It was a pleasant stay. Requested more pillows and 2 wine glasses and they brought it right up. Breakfast was good.
Stayed 2 nights in Apr 2024

6/10 Okay

Rajadeep

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Property was good not very fancy but has everything wht u need .
Stayed 4 nights in Mar 2024
Response from General Manager on May 13, 2024
Dear Rajadeep, Thank you for your rating and review! Although we wish you had an exceptional experience, we appreciate your feedback and hope to have the chance to welcome you back for a 5-star visit the next time you're in the area.Sincerely Sandra Zuno General Manager

10/10 Excellent

julie

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
affordable and easy access to my destination and to outlet.
Stayed 2 nights in Mar 2024

10/10 Excellent

Roxanne

Stayed 1 night in Jan 2024

10/10 Excellent

Marc

Traveled with family
Liked: Cleanliness, staff & service, amenities
The hotel was clean and staff friendly and professional. The elevator did not sound in good condition, I did not feel safe in elevator. Roof was leaking in 1st floor hallway when we were checking out.
Stayed 3 nights in Mar 2024

10/10 Excellent

Jorge

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff thank you Leticia the front desk clerk for the great customer service
Stayed 2 nights in Mar 2024

4/10 Poor

Abigail Christie

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 8, 2024
Dear Abigail Christine, Thank you for rating your recent stay! Although we wish you had an exceptional experience, we appreciate your feedback and hope to welcome you back for a stellar visit the next time you're in the area. Sincerely, Sandra Zuno General Manager

10/10 Excellent

wei

Stayed 4 nights in Mar 2024

10/10 Excellent

TRAM

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I did not like was this property is near UCI Hospital so you hear a lot of sirens. Other than that the staff is super friendly and make sure your stay is comfortable and enjoyable.
Stayed 2 nights in Mar 2024

8/10 Good

Bridgette

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Leanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed staying here. I would come back. The room and property was clean. The staff was friendly. Breakfast options was good. Usual hotel scrambled eggs, sausages, hash brown, bagels, cereal, oatmeal, coffee etc. The walls in the rooms do seem thin as I heard the neighbors baby cry every 3 hours at night for a feeding but overall I enjoyed the size of the room and cost.
Stayed 1 night in Mar 2024

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Charles

Business traveler, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that this hotel was dog friendly with a dog friendly surrounding area. The continental breakfast was nice and the property staff were amazing. The only thing that was off was the shower pressure, as the bath pull plug wasn’t going up all the way spraying everywhere. The blankets on the bed were a bit light, pillows flat, and bed more on the firm side. Overall, a good stay for four nights.
Stayed 3 nights in Mar 2024