Find hotels near Osterreichisches Museum fur Volkskunde, Vienna from ₩163,480

"Staff "

"Clean & comfortable room. Nearly impossible to shower without flooding the bathroom floor."

"Alles war perfekt, das Zimmer sehr groß und sauber "

"Clean, spacious room. Great reception staff."

"This was an absolutely unacceptable experience, and the hotel’s behavior was by far the worst part of it. I had to cancel my trip because of the war in the Middle East—something serious, dangerous, and completely outside of my control. Any reasonable business would show basic understanding in that situation. This hotel did the exact opposite. They flat-out refused to refund anything or offer even the smallest accommodation. No credit, no rescheduling, nothing. Just a cold, scripted response hiding behind “policy” with zero regard for safety or common sense. It honestly felt like they cared more about keeping my money than about treating customers fairly during a real-world crisis. While Expedia was also unhelpful and simply echoed the hotel’s stance, the hotel itself was the main problem. Their attitude was rigid, dismissive, and frankly greedy. Hospitality is supposed to involve at least some level of empathy—this place showed none. If this is how they treat customers during serious global events, I can’t imagine how they handle everyday issues. I would strongly warn anyone considering this hotel: book at your own risk, because if anything goes wrong, don’t expect fairness, understanding, or even basic decency—you will likely just lose your money. "

"staff are amazing. everyone goes over the top "

"Clean room and great location"

"The room was spotless clean , perfect location, great breakfast very helpful, professional and nice staff. "

"Shower without door, every time took a shower water ran all over the bathroom floor and made it very slippery."