2/10 - ๋๋ฌด ๋ณ๋ก์์
Amarachi
2023๋
12์ 28์ผ
๋ณ๋ก์์: ์ฒญ๊ฒฐ ์ํ, ์ง์ ๋ฐ ์๋น์ค, ํธ์ ์์ค/์๋น์ค, ์๋ฐ ์์ค ์ํ ๋ฐ ์์ค
DO NOT BOOK THIS HOTEL VIA EXPEDIA. My sister and I needed a hotel to stay in for the night after our hair appointment (didnโt finish til 11pm). I booked a room at around 10pm. When we showed up to the hotel at about 11:15pm, the person at the front desk told me that they no longer work with Expedia and that they were full. They told us to try the hotel next door but it was booked also, so we slept at a table in their dining room until our ride came at 7am. When I chatted with an Expedia rep initially, he told me that he called the hotel and the people there told them that they had no record of our reservation. I asked the rep if they donโt have my booking then who did I pay?? I was able to get a refund, but only after the rep I was chatting with tried to tell me that they were going to find another room for us. At that point it was after 1am, the hotels close to us were all full (we called), and itโs not safe to drive around this city at night. He told me that he had to call the hotel again to get authorization FROM THEM to initiate the refund. Again, if the hotel doesnโt have record of the booking then why do you need their authorization?? I told the rep that they need to rectify this issue because itโs basically fraudโฆif they donโt work with you then why are they still listed? Anyways because we didnโt stay there I canโt speak to the accommodations but I will say Iโm disappointed that the hotel didnโt take initiative to help us and left us to fend for ourselves.
Amarachi
2023๋
12์์ 1๋ฐ ์๋ฐํจ