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Reviews of Holiday Inn Express Palm-Desert, an IHG Hotel

2.5 out of 5
Holiday Inn Express Palm-Desert, an IHG Hotel
74675 Highway 111, Palm Desert, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 541 out of 1002 reviews" "
Rating 8 - Good. 305 out of 1002 reviews" "
Rating 6 - Okay. 95 out of 1002 reviews" "
Rating 4 - Poor. 39 out of 1002 reviews" "
Rating 2 - Terrible. 22 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Victor

Business traveler, Traveled with partner
Liked: Staff & service, amenities
The hotel was in need of upgrades, smelled like cigarettes and common areas were firty
Stayed 2 nights in May 2024

6/10 Okay

Bert

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024

10/10 Excellent

Mayra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like this place, really clean and everyone super politely
Stayed 1 night in May 2024

4/10 Poor

Loretta

Traveled with family
Stay was fine until we went in the bathroom and found a large cockroach on the wall. They did come & take care of it quickly, but still…
Stayed 1 night in May 2024

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast
Stayed 3 nights in Apr 2024

10/10 Excellent

Wala

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness, daily room service, quiet, friendly staff, near by plaza within walking distance, and so many eateries yum.
Stayed 3 nights in May 2024

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Anand

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

4/10 Poor

Denise

Traveled with partner
Disliked: Staff & service, amenities
When i was checking in, the girl at the front desk acted like we were bothering her. The room was clean, but the rugs seen better days, they definitely need to be changed. The hotel needs updating. Sleeping was hard, because you can hear everyone, and the people above us were noisy all night long, stomping around and loud until after 2am. Breakfast was a joke, they have a little box that dispenses and holds hot water and of course it had no water, i told the girl and she made a face and i had to wait a while for hot water for tea until she went and got the water, and meedless to say she was in no hurry to get it. so i got cranberry juice and it was like light colored water. When we were checking out the girl checking us out was the only pleasant person. Im glad it was only for 1 night.
Stayed 1 night in May 2024

8/10 Good

Sue

Traveled with partner
Liked: Cleanliness, staff & service
Very affordable for the area and very convenient for the people I came to visit. Alex, I believe his name was (musician), was so helpful, friendly, nice, and did his job beautifully. Furnishings could use a bit of updating, but place wasn't run down, though.
Stayed 2 nights in Apr 2024

6/10 Okay

bonnie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall the property was good, very clean, the breakfast they offered was good, my only issues are the water pressure in the shower was very low, the water hardly came out, we had issues with the room key working and there was no way to adjust the fan speed on the air conditioner, so if you slept on the side of the bed where the air conditioner was you would freeze when is came on. Overall the property is well maintained and it was pretty quiet
Stayed 2 nights in Apr 2024

10/10 Excellent

Marsha

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was very quiet. Somewhat close to medical facility. It was nice if needed would return back again .
Stayed 1 night in Apr 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entrance very close to parking lot.and have a good environment.
Stayed 1 night in Apr 2024

10/10 Excellent

Conner

Stayed 4 nights in Apr 2024

10/10 Excellent

Alejandrina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 1 night in Mar 2024

10/10 Excellent

Kathryn

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Joshua at the front desk is doing an awesome job! All of the staff were polite and very helpful
Stayed 1 night in Apr 2024

10/10 Excellent

Kurt, Encino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hot tub! Breakfast was also solid
Stayed 1 night in Mar 2024

8/10 Good

Cesar

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Property was good. There was a guest jumping, stomping and slamming the sliding door open and closed above us after 10pm. It only got worse after we called the front desk to complain.
Stayed 1 night in Mar 2024

6/10 Okay

Stacia

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

8/10 Good

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice but was too high was a holiday Inn.
Stayed 2 nights in Mar 2024

8/10 Good

Stacey

Traveled with partner
Good central location. Good breakfast. Friendly, helpful staff.
Stayed 4 nights in Feb 2024

10/10 Excellent

Anelise Eliabeth

Stayed 3 nights in Feb 2024

6/10 Okay

Mia

Stayed 1 night in Feb 2024

2/10 Terrible

Konstantin, Acton

Traveled with family
Liked: Cleanliness, amenities
Parking lot is big, but this creates a hidden issue - large RV can park. That's happen in my case, and they didn't stop the engine which worked all night. Room AC is loud, so either noise, or hot night.
Stayed 3 nights in Feb 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

James, INDIAN WELLS

Liked: Cleanliness, staff & service
Way over priced for what you get in value.

8/10 Good

Andy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

8/10 Good

Steven

Liked: Cleanliness
The property is old and in need of a renovation. Refrigerator is loud. Bathroom fan is very loud. Elevator is slow and jerky.
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

Benjamin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Joshua at the front desk was very helpful and personable!
Stayed 2 nights in Feb 2024

10/10 Excellent

gordon

Traveled with partner
Liked: Amenities, property conditions & facilities
Nice staff. Clean
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant experience. Clean and comfortable. Staff was professional and helpful.
Stayed 4 nights in Feb 2024

10/10 Excellent

Josephine

Stayed 1 night in Feb 2024

10/10 Excellent

K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Thomas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

LOURDES

Traveled with family
I like it a lot very friendly staff
Stayed 2 nights in Feb 2024

10/10 Excellent

Devan

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect last minute stay for the family
Stayed 1 night in Feb 2024

10/10 Excellent

KEITH

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is apparent that they work hard to maintain the facility. No dissatisfaction with anything. We would stay again.
Stayed 2 nights in Feb 2024

10/10 Excellent

LUNGALA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SHORT BUSINESS TRIP TO PALM DESERT CA
VERY WARM WELCOME BY ALEX AT FRONT DESK. GREAT BREAKFAST HOSTESS, JOCELYN ! PROFESSIONAL AND VERY KIND ERIC DOING MAINTENENCE WORK! THEY ARE ALL VERY NICE, AND REMEMBER ME EVERY TIME I STAY THERE, EVEN WHEN MY STAYS ARE A YEAR APART. LOOKING FORWARD TO STAYING THERE AGAIN!
Stayed 1 night in Feb 2024

10/10 Excellent

Norma

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. My children loved it. Friendly and helpful staff.
Stayed 2 nights in Feb 2024

10/10 Excellent

Elsa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
We liked it was clean & safe! The staff was very helpful and kind. We would definitely recommend your hotel to our friends and family! Thankyou
Stayed 2 nights in Feb 2024

10/10 Excellent

John F

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Matthew N Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Courtney

Liked: Staff & service
Stayed 1 night in Jan 2024

8/10 Good

Eunji

Traveled with group, Traveled with family
Liked: Cleanliness, room comfort
Good
Stayed 1 night in Dec 2023

10/10 Excellent

Sally

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a good place for us to stay with our dog for two nights. The room was a good size, had a great shower head, comfortable bed and decent breakfast.
Stayed 3 nights in Jan 2024

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Rosio

Stayed 1 night in Dec 2023

10/10 Excellent

Rakesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023