Calle Jose I. Fabrega y Thais de Pons, El Cangre, Bella Vista, Panama City, Panama
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 594 out of 1002 reviews" "
10 - Excellent
594
Rating 8 - Good. 276 out of 1002 reviews" "
8 - Good
276
Rating 6 - Okay. 81 out of 1002 reviews" "
6 - Okay
81
Rating 4 - Poor. 20 out of 1002 reviews" "
4 - Poor
20
Rating 2 - Terrible. 31 out of 1002 reviews" "
2 - Terrible
31
9.0/10
Cleanliness
9.2/10
Staff & service
8.4/10
Amenities
8.8/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
6/10 Okay
Paul G
Traveled with partner
May 25, 2024
Liked: Cleanliness
Property is acceptable although surrounding area was not great. Limited dining options for the entire area - especially later in the evening. If you are an English speaker, do not expect the staff to speak English. That would normally be fine, but I chose this hotel partially because the description said English is spoken by staff here.
Everything was accessible & the hotel staff was friendly
Cameal
Stayed 3 nights in Apr 2024
Response from Misael Bejerano M - Guest Service Manager on May 10, 2024
Dear Cameal,Thank you for sharing your experience.We sincerely appreciate your feedback.Sincerely,
8/10 Good
Ryan
May 6, 2024
Liked: Cleanliness, amenities
Staff member Leona is an asset to the property,always friendly and willing to help.(Star quality)
Some areas need a little tlc,otherwise i enjoyed my stay there.The view from the 9th floor was awesome.
Ryan
Stayed 7 nights in Apr 2024
Response from Misael Bejerano M - Guest Service Manager on May 10, 2024
Dear Ryan, It’s great to hear that you had a positive experience with Novotel Panama City. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know.Sincerely,
This hotel is very well situated. Convince to find the trasportation of your choice, metri, taxi, uber, etc. It has plenty of restaurant and shops around. The staff are very friendly and the always aimed to pleased the guests
Hilda
Stayed 17 nights in Feb 2024
Response from Misael Bejerano M - Guest Service Manager on May 11, 2024
Dear Hilda, Thank you very much for sharing your review. We love hearing from our customers.Sincerely,
Response from Misael Bejerano M - Guest Service Manager on May 11, 2024
Dear Yasmin,We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day!Warm regards
4/10 Poor
Jorge
Apr 23, 2024
Jorge
Stayed 2 nights in Apr 2024
10/10 Excellent
Andrea
Apr 18, 2024
Andrea
Stayed 3 nights in Apr 2024
Response from Misael Bejerano M - Guest Service Manager on May 10, 2024
Dear Andrea,We really appreciate you taking the time to leave us a 5-star review. It means a lot to us.Warm regards
It’s okay. If you need basic and no frills. I checked out early knowing I wouldn’t get a refund. The rooms weren’t clean (mirrors, back of the bathroom door, bathroom floor not swept, high touch areas not clean). The staff got the job done but very low energy. They use a lot of paper checking guests in and you can see everyone’s info and copies of passports. Not very secure.
Tiffany
Stayed 2 nights in Apr 2024
Response from Misael Bejerano M - Guest Service Manager on May 11, 2024
Dear Tiffany, Feedback like yours is valuable to us. It helps us continue to improve and provide the best possible service to our customers . Thank you, and have a great day!Sincerely,
More information about the breakfast would have beeen appreciated.
Jeffrey
Stayed 1 night in Apr 2024
Response from Misael Bejerano M - Guest Service Manager on May 11, 2024
Dear Jeffrey,Feedback like yours is valuable to us. It helps us continue to improve and provide the best possible service to our customers. Thank you, and have a great day!Warm regards
Response from Misael Bejerano M - Guest Service Manager on Mar 1, 2024
Dear Ryon,Amazing feedback. Thank you so much for giving us 4 stars!Sincerely,
6/10 Okay
Verified traveler
Traveled with group
Feb 26, 2024
Liked: Staff & service
It was ok but I wanted more but not bad.
The people/staff are beautiful. But the rooms need deep cleaning and updating.
Their is no outside sitting area, no rooftop lounge, no pool
Verified traveler
Stayed 5 nights in Feb 2024
Response from Misael Bejerano M - Guest Service Manager on Mar 1, 2024
Dear Guest,We sincerely regret that your experience was less than perfect. We care deeply about our customers and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experienceSincerely
Everything my was nice. Room was clean and modern. Staff were polite and accommodating.
Khadijah
Stayed 4 nights in Feb 2024
Response from Misael Bejerano M - Guest Service Manager on Mar 1, 2024
Dear Khadijah,We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day!Sincerely,
Friendly and helpful staff. Comfortable beds. Clean rooms.
Lianne
Stayed 1 night in Feb 2024
Response from Misael Bejerano M - Guest Service Manager on Mar 1, 2024
Dear Lianne,We sincerely appreciate you taking the time to share with us your experience at Novotel Panama City. On behalf of our entire team, thank you for allowing us to serve you.Sincerely,
Response from Misael Bejerano M - Guest Service Manager on Mar 1, 2024
Dear Jai,We’re so happy to have you as a customer. You’re welcome to come again anytime.Warm regards
10/10 Excellent
Jack
Feb 7, 2024
Liked: Staff & service
Jack
Stayed 1 night in Feb 2024
Response from Misael Bejerano M - Guest Service Manager on Mar 1, 2024
Dear Jack,Thanks for visiting us at Novotel Panama City. We’re glad that the entire staff made you feel welcome. We look forward to serving you always.Sincerely,