2/10 - 너무 별로예요
SANJAY
2024년 7월 1일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
AVOID Vulkan Wellness Panzio Hotel in Pecs Hungary
We booked the Vulkan Wellness Panzio Hotel and arrived at 3.55pm. We were told there was a receptionist until 8 pm but no one was there. There was a notice on the door to ring. We phoned the number and were told no room was alocated to us but we had been given a room in the sister hotel. It took us some time and a number of phone calls and an email to the same person to gain the address of this second hotel due to language barriers. We arrived to thishotel and a young male receptionist told us that our room was in a third hotel called Agoston Hotel. We proceeded to this hotel. Our room was appalling- no lights on, no wifi, planks of wood outside the room, and bathroom was disgusting. The original hotel, The Vulkan, that we had booked was rated 8.4/10. The Agoston was rated 3.4/10. We left straightaway and found a room in a lovely hotel called Adele Boutique Hotel. We phoned the hotel to ask for a refund as we booked one hotel and got a totally different hotel. They asked us to speak with Hotels.com, who, after 1 hour, 6 minute phone call eventually found in favour of us and initiated a refund. Hotels.com were actually brilliant in this situation. Beware when tempted to book the Vulkan!
SANJAY
2024년 6월에 1박 숙박함