Dear Trevor,Thank you for sharing your feedback regarding your recent stay with us. We are genuinely sorry to hear about the unexpected charge on your credit card, the delay in addressing your concerns, and that your experience with our room amenities did not meet your expectations. Please accept our sincerest apologies for the inconvenience these issues may have caused.We take your comments very seriously and have conducted a thorough investigation into the matter. To ensure a proper resolution, we have emailed you the details regarding the steps we have taken to address and rectify the situation.Ensuring the comfort and satisfaction of our guests is our top priority, and it's clear in this instance, we fell short. Your feedback is invaluable to us as it helps us improve and provide a better experience for all our guests. We hope to have the opportunity to restore your faith in our hotel.Should you wish to discuss this matter further or require any additional assistance, please do not hesitate to contact us directly.Warm regards,Piyush JunejaGeneral Manager

Thank you, Terra, for your wonderful review! We're thrilled to hear that you found our staff to be kind and positive, and that you appreciated the cleanliness and organization of our hotel. It means a lot to us to know that we've made your stay memorable. We're looking forward to welcoming you back on your next visit!Piyush JunejaGeneral ManagerFour Points by Sheraton Penticton at the Convention Centre903 Vernon Avenue, Penticton, British Columbia, Canada, V2A 1L2

Dear Steve,We are absolutely delighted to receive your generous review on Expedia, especially noting our friendly staff and the fresh appeal of our brand-new hotel, which opened its doors in December 2023. Your kind words serve as a beacon of encouragement for our entire team, who have been steadfast in their commitment to offering not just service but an experience to our cherished guests.Our staff, the heart of our hotel, is dedicated to creating an atmosphere that feels welcoming and warm from the moment our guests step in. We believe it's the little things that make a big difference, and we're glad you felt that during your stay. It’s reassuring to know that their efforts to provide outstanding service and a friendly environment have resonated so well with you.Being a new establishment, we are eager to stand out not only through our state-of-the-art facilities but also through unique features and amenities designed to cater to the needs and preferences of our guests. Whether it's the modern design, the innovative use of technology in our guest rooms, or our commitment to sustainability, we aim to ensure every aspect of your stay is memorable.We are on a continuous journey to enhance the guest experience, and your feedback is invaluable in this quest. It encourages us to keep pushing the boundaries of hospitality and to refine every touchpoint within our hotel.Thank you once again, Steve, for choosing to stay with us and for taking the time to share your feedback. We are immensely grateful for your support and would love to welcome you back in the future. Should you decide to visit us again, we hope to surpass your previous experience with even more improvements and surprises.Warmest regards,Piyush JunejaGeneral ManagerFour Points by Sheraton Penticton at the Convention Centre903 Vernon Avenue, Penticton, British Columbia, Canada, V2A 1L2

Dear Simran Barinder,Thank you for taking the time to share your experience with us. We're delighted to hear that you found our property clean, new, and the check-in/check-out process smooth. It's always encouraging to know that our guests appreciate the friendliness of our staff, especially the reception team.**Clarification and Additional Information on Amenities**We understand your points regarding breakfast options and dining services. I would like to clarify that we do offer breakfast at an additional cost at the Palmer Restaurant located within our hotel. This option allows our guests to enjoy a variety of breakfast choices without the need to leave the premises.Regarding toiletries, we are committed to ensuring our guests have a comfortable and convenient stay. We provide essential toiletries such as body wash, shampoo, conditioner, hand wash, and body lotion in all rooms. Additional items are available upon request. **Addressing the HVAC Issue**We understand your concern about the room temperature and the discomfort caused by the cooler air from the HVAC unit. Our maintenance team regularly checks the HVAC systems to ensure they are functioning correctly and providing the desired comfort level. We apologize for any inconvenience this may have caused during your stay. In the future, please do not hesitate to contact the front desk for immediate assistance with any in-room discomfort—we're here to ensure your stay is as comfortable and enjoyable as possible.In closing, we sincerely thank you for your feedback, as it is invaluable in our ongoing efforts to improve our guest experience. We hope to have the opportunity to welcome you back and exceed your expectations on your next visit.Warm regards,Piyush JunejaGeneral ManagerFour Points by Sheraton Penticton at the Convention Centre903 Vernon Avenue, Penticton, British Columbia, Canada, V2A 1L2

Dear Guest ,On behalf of the entire hotel team, I want to thank you for sharing your feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,Piyush JunejaGeneral Manager

Dear Larissa,On behalf of the entire hotel team, I want to thank you for sharing your feedback.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,PIYUSH JUNEJAGeneral Manager