Philadelphia, Pennsylvania hotel rooms at the Hyatt Hotels

"Everything was great! Love how they let me use the gym on both days! This is truly wonderful."

"Overall I had an decent stay at the Sofitel Philadelphia. This hotel is a good deal when the rates are reasonable. The rooms are well comfortable and large and the beds were excellent. Where this hotel fell flat for me was the service and the overall property condition. Service was generally apathetic and inconsistent, especially when trying to add a night to my reservation. I was given a hassle about remaining in my same room which involved needing to get a manager to fix after I had been assured both on the phone and by the agent when I checked in that this would be no problem. It was resolved but with unnecessary headache and would've acted differently if I was told the truth. Regarding the condition of the property, while I appreciate the recently refreshed lobby area, the rest of the property is woefully dated and lacking in cleanliness. My bathroom, while generous in size, was covered in hair from the previous guest and overall condition of the furniture across the room was dated and worn. The hallways are also worn and the elevators are terrible, and on the date of checkout only one was working. The refresh downstairs needs to be carried throughout the property to the guest areas. Would I stay again? Depends on price, while it was a great deal during my two nights, it was double that on Saturday which prompted me to change hotels for my final night in town because this is definitely not a $500+ a night property. I would consider another stay at the right price point."

"Everything was great"

"Great hotel. Close to Independence Hall etc.(only a few blocks away), Easy walk. The Reading Terminal Market is right next door. Will stay there again."

"I did not remember breakfast was provided"

"Good casino. Little tobacco smoke. Good drink deals. Employees were helpful and courteous."

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"Great location Helpful staff."

"Wonderful stay. The staff is warm and friendly. The decor of the lobby is casual, elegant and trendy. There is a lounge just off the lobby that was a nice retreat to escape read a book or take a business call. The rooms are well appointed, clean and spacious. I had access to the “M-club” room which offered a nice array for breakfast, complimentary snacks and drinks through the day and nice evening offerings. The staff in there were also very friendly and service minded. Check in and check out was quick and seamless For a centrally located, smooth and trouble free experience, I can’t imagine any place any better."