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Reviews of Element Scottsdale at SkySong

3 out of 5
Element Scottsdale at SkySong
1345 North Scottsdale Road, Scottsdale, AZ

Reviews

9.4

Exceptional

Rating 10 - Excellent. 356 out of 464 reviews" "
Rating 8 - Good. 71 out of 464 reviews" "
Rating 6 - Okay. 20 out of 464 reviews" "
Rating 4 - Poor. 11 out of 464 reviews" "
Rating 2 - Terrible. 6 out of 464 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

2/10 Terrible

Craig

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Horrible customer service. Internet and TV didn’t work. Rude staff and unhelpful.
Stayed 1 night in May 2024

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the retro feel of Element and it is super clean. The staff we encountered were very friendly. Our room was huge!!
Stayed 1 night in May 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 1 night in May 2024

10/10 Excellent

Beverly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great
Stayed 3 nights in May 2024

8/10 Good

Jenna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and room was spacious. Pillows were too soft and people around and above us were making a lot of noise and stomping on floor.
Stayed 3 nights in May 2024

10/10 Excellent

Meehee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice coffee, tea & clean!
Stayed 1 night in May 2024

10/10 Excellent

Chris

Stayed 1 night in Apr 2024

10/10 Excellent

Alma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience!
Stayed 1 night in Apr 2024
Response from Keilani on May 9, 2024
Good morning,Thank you for taking the time to provide us with your feedback. We are glad that you enjoyed your stay with us and hope to host you on your next visit to Scottsdale!

10/10 Excellent

William

Stayed 1 night in Apr 2024

10/10 Excellent

Mikhail, Skokie

Stayed 4 nights in Apr 2024

10/10 Excellent

Nathaniel

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel and staff
Stayed 3 nights in Apr 2024
Response from Keilani on May 9, 2024
Good morning,Thank you for taking the time to provide us with your feedback. We are glad that you enjoyed your stay with us and hope to host you on your next visit to Scottsdale!

10/10 Excellent

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this booking was a last minute situation for me as my original hotel booking did not work out as plan. Everything as the element was clean
Stayed 1 night in Apr 2024
Response from Keilani on May 9, 2024
Good morning,Thank you for taking the time to provide us with your feedback. We are glad that you enjoyed your stay with us and hope to host you on your next visit to Scottsdale!

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 2 nights in Apr 2024
Response from Keilani on May 9, 2024
Good morning,Thank you for taking the time to provide us with your feedback. We are glad you enjoyed our property. We are glad that you enjoyed your stay with us and hope to host you on your next visit to Scottsdale!

10/10 Excellent

Diana

Stayed 1 night in Apr 2024
Response from Keilani on May 9, 2024
Good morning,Thank you for taking the time to provide us with your feedback. We are glad that you enjoyed your stay with us and hope to host you on your next visit to Scottsdale!

8/10 Good

Robteresa

Breakfast could be much better. Ran out of items - milk, hot water, berries, etc. Wish could self serve eggs. Would love additional hot items. Appreciated fresh fruit and yogurt.
Stayed 2 nights in Mar 2024
Response from Keilani on May 9, 2024
Good morning,Thank you for taking the time to provide us with your feedback. We are glad that you enjoyed your stay with us and hope to host you on your next visit to Scottsdale!

8/10 Good

Song

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from Keilani on May 9, 2024
Good morning,Thank you for taking the time to provide us with your feedback. We are glad that you enjoyed your stay with us and hope to host you on your next visit to Scottsdale!

10/10 Excellent

Lisa

Traveled with partner
Liked: Property conditions & facilities
Service was great!
Stayed 2 nights in Mar 2024
Response from Element Team on Mar 27, 2024
Thanks! We love hearing that you enjoyed the hotel!

10/10 Excellent

Anne, Warren

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved it!
Stayed 5 nights in Mar 2024
Response from Element Team on Mar 27, 2024
We appreciate the enthusiasm! See you next time.

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Workers were legit.
Stayed 2 nights in Mar 2024
Response from Element Team on Mar 13, 2024
Thanks so much for the kind words. Our staff is the best and we appreciate you noticing!

4/10 Poor

Jonathan

Disliked: Staff & service
Stayed 5 nights in Feb 2024
Response from Element Team on Mar 13, 2024
Please let is know what issues you encountered during your stay, we would love to know how to improve your guest experience.

10/10 Excellent

Sheree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and hotel itself was great. It clean, quiet. The staff very friendly! I loved the benches and various seating areas outside. The fitness room was well maintained with a good variety of equipment, it was great that it was open 24 hrs! Only thing that i would provide feedback was, that i was told the kitchen was not stocked properly to provide the meals listed on the menu. Selection was very slim, with only two options.
Stayed 2 nights in Feb 2024
Response from Element Team on Mar 13, 2024
Thanks for the feedback! We are working on revamping the bar menu and hope to have a new one rolled out shortly to avoid this issue.

10/10 Excellent

Thomas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Amaritpal

Liked: Cleanliness, staff & service, property conditions & facilities
Had a few problems because we booked through Expedia but the hotel staff were absolutely amazing in fixing the problem that Expedia created
Stayed 5 nights in Feb 2024
Response from Element Team on Mar 13, 2024
So glad we were able to sort it all out!

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is so clean and modern and updated. The beds are super comfortable and cozy.
Stayed 1 night in Feb 2024
Response from Element Team on Mar 13, 2024
We are thrilled you enjoyed the Westin Heavenly Beds!

10/10 Excellent

Jeran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Lillian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
We got to the hotel really late. The Receptionist was very friendly and courteous. He offered us a late checkout without me having to ask. The room was very nice and roomy. This was my second time here and I’ll definitely make it a third time.
Stayed 1 night in Jan 2024
Response from Element Team on Mar 13, 2024
Thank you for your recent stay and kind words. We're thrilled you enjoyed your time with us, especially the friendly service and comfortable room. Your loyalty means so much, and we can't wait to welcome you back for your third visit.

4/10 Poor

Jo

Liked: Cleanliness, property conditions & facilities
The facility was beautiful and the room super comfy, but the noise from above us, next door and flushing toilets. Bring ear plugs!!! We called the desk and it helped a little.
Stayed 1 night in Jan 2024

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing time rooms were super clean
Stayed 2 nights in Dec 2023

10/10 Excellent

JEAN LUC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Life saver
The staff is amazing, friendly, hotel is fairly new, very very clean, we are really happy to have found this wonderfull hotel
Stayed 2 nights in Dec 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Andrew on Dec 17, 2023
Thank you for sharing your feedback during your recent stay.

10/10 Excellent

mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent, attentive fronht desk staff, given room upgrade without asking, very convenient to mmy daughters house.
Stayed 4 nights in Nov 2023
Response from Andrew on Dec 3, 2023
Thank you for leaving feedback during your recent stay.

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and easy access.
Stayed 2 nights in Nov 2023
Response from Andrew on Dec 3, 2023
Thank you for leaving feedback during your recent stay.

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoy breakfast!
Stayed 5 nights in Nov 2023
Response from Andrew on Nov 24, 2023
Thank you for taking the time to share your feedback on your recent stay with us.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Andrew on Nov 24, 2023
Thank you for your feedback during your recent stay with us.

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and responsive to our needs and the bikes were a great perk. Several trails close by and several restaurants just down the street
Stayed 7 nights in Nov 2023
Response from Andrew on Nov 18, 2023
Thank you for taking the time to let us know about your experience while staying with us.

10/10 Excellent

Mary, Roseburg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy checking and stay was everything we expected.
Stayed 1 night in Oct 2023
Response from Andrew on Nov 18, 2023
Thank you for taking the time to let us know about your experience while staying with us.

10/10 Excellent

Laurence Paul, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the greatest location but probably the nicest hotel I've been to in Scottsdale. Extremely clean, great housekeeping staff and my room was beautiful. Good breakfast options too.
Stayed 14 nights in Oct 2023
Response from Andrew on Nov 18, 2023
Thank you for taking the time to let us know about your experience while staying with us.

6/10 Okay

Catherine

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
The Hot Breakfast Bar Almost Make Up for it
After the first day my key wouldn't work and I had to get a new key from the desk. Not the worst thing, but the elevators are sooooooooo slow and only one was working. I'm not sure if it was just another round of bad luck but the person in the room above me must have been an elephant. Back and forth, this person was stomping on the floor. The booking app I used didn't mention the cost of daily parking. Personally, I think it's nickle and diming to ask a guest to pay for parking at the place where they are already paying to stay. Aside from all that, the daily breakfast is just the best.
Stayed 2 nights in Oct 2023
Response from Andrew on Nov 18, 2023
Thank you for taking the time to let us know about your experience while staying with us.

8/10 Good

Robin Marie, Hamilton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the minimalist design. It was clean and the rooms were relatively quiet.
Stayed 6 nights in Oct 2023
Response from Andrew on Nov 18, 2023
Thank you for taking the time to let us know about your experience while staying with us.

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
This is an excellent Hotel. Very clean and new. It is a Marriott Hotel named Element. I would stay here again for sure.
Stayed 1 night in Oct 2023
Response from Andrew on Nov 18, 2023
Thank you for taking the time to let us know about your experience while staying with us.

10/10 Excellent

Pablo Luis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great modern hotel
Very intuitive experience. Rooms were very clean and updated, good coffee available in the room. Good parking spots available
Stayed 1 night in Oct 2023
Response from Andrew on Nov 18, 2023
Thank you for taking the time to let us know about your experience while staying with us.

10/10 Excellent

Yuk King

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 3 nights in Oct 2023
Response from Andrew on Nov 18, 2023
Thank you for taking the time to let us know about your experience while staying with us.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A few snags, but pleased overall.
Half-hour wait in lobby on check-in. Lack of cold drinking water from kitchen faucet - only warm water. Otherwise we were pleased with this stay
Stayed 1 night in Oct 2023
Response from Andrew on Nov 18, 2023
Thank you for taking the time to let us know about your experience while staying with us.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities
very comfortable beds, friendly front desk team, room was extra clean, very relaxing stay, I'm going to stay there again
Stayed 1 night in Oct 2023
Response from Andrew on Nov 18, 2023
Thank you for taking the time to let us know about your experience while staying with us.

10/10 Excellent

Margaret

Stayed 1 night in Sep 2023
Response from Andrew on Nov 18, 2023
Thank you for taking the time to let us know about your experience while staying with us.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel. Great room, with clean, modern design.
Stayed 1 night in Sep 2023
Response from Andrew on Nov 18, 2023
Thank you for taking the time to let us know about your experience while staying with us.

10/10 Excellent

Eduardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great location, felt safe, rooms were clean and bright! Michelle at the front desk was awesome. I would definitely utilize this hotel again!
Stayed 3 nights in Sep 2023
Response from Andrew on Nov 18, 2023
Thank you for taking the time to let us know about your experience while staying with us.