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Grand Hyatt Scottsdale Resort

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Luxury
4.5 star property
8.6

Excellent

Desert oasis with water slides

Multiple pools create a resort playground, including an adult-only retreat and a water slide for younger guests. Poolside servers deliver refreshing drinks and meals while you relax. Evenings transform with live entertainment under the stars, completing your luxurious Scottsdale escape.

Popular amenities

  • Hot tub
  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
The current price is ₩283,727
₩411,642 total
includes taxes & fees
Jul 5 - Jul 6

Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for Room, 2 Queen Beds

A hotel room with two beds, a nightstand with a lamp, a vase of flowers, and two framed pictures on the wall.

Room, 2 Queen Beds

8.6 out of 10
Excellent
(18 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 1 King Bed

A hotel room with a bed, a sofa, a nightstand with a lamp, and framed artwork on the wall.

Room, 1 King Bed

8.8 out of 10
Excellent
(27 reviews)
  • 37 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Queen Beds, Courtyard View

A hotel room with two beds, a nightstand with a lamp, a vase of flowers, and two framed pictures on the wall.

Room, 2 Queen Beds, Courtyard View

9.2 out of 10
Wonderful
(15 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 1 King Bed, Courtyard View

A hotel room with a bed, a sofa, a nightstand with a lamp, and framed artwork on the wall.

Room, 1 King Bed, Courtyard View

9.0 out of 10
Wonderful
(17 reviews)
  • 37 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Accessible (Shower)

A hotel room with a bed, a sofa, a nightstand with a lamp, and framed artwork on the wall.

Room, 1 King Bed, Accessible (Shower)

8.0 out of 10
Very good
(3 reviews)
  • 37 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Accessible, Bathtub

A hotel room with a bed, a sofa, a nightstand with a lamp, and framed artwork on the wall.

Room, 1 King Bed, Accessible, Bathtub

9.8 out of 10
Exceptional
(6 reviews)
  • 37 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite (Palm)

A modern living room with a dining area, a sofa, a table with flowers, a balcony with a view, and a kitchen area with a cabinet.

Suite (Palm)

9.0 out of 10
Wonderful
(2 reviews)
  • Lake view
  • 60 sq m
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Queen Beds, Mountain View

A hotel room with two beds, a nightstand with a lamp, a vase of flowers, and two framed pictures on the wall.

Room, 2 Queen Beds, Mountain View

9.6 out of 10
Exceptional
(4 reviews)
  • Mountain view
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 1 King Bed, Mountain View

A hotel room with a bed, a sofa, a nightstand with a lamp, and framed artwork on the wall.

Room, 1 King Bed, Mountain View

9.4 out of 10
Exceptional
(6 reviews)
  • Mountain view
  • 37 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room (Casita)

A hotel room with a large bed, a nightstand with a lamp, a TV, a sliding glass door to a balcony, and a view of buildings and trees.

Room (Casita)

  • 112 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite (Signature)

A modern living room with a sofa, armchairs, a coffee table, and a TV mounted on the wall.

Suite (Signature)

  • 111 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite (Fountain Court)

A balcony with wicker chairs and a round table, overlooking a courtyard with buildings and greenery.

Suite (Fountain Court)

  • 81 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Suite (Hospitality)

A modern living room with a sofa, armchairs, a coffee table, and artwork on the wall.

Suite (Hospitality)

10.0 out of 10
Exceptional
(1 review)
  • 84 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room (2 Queen Beds with Sofa bed)

A hotel room with two beds, a nightstand with a lamp, a vase of flowers, and two framed pictures on the wall.

Room (2 Queen Beds with Sofa bed)

8.8 out of 10
Excellent
(5 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Patio (with Firepit)

An outdoor patio with a fire pit, wicker furniture, and a view of a landscaped garden with cacti and trees.

Room, 1 King Bed, Patio (with Firepit)

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Queen Beds (Extended Balcony)

A hotel room with two beds, a nightstand with a lamp, a vase of flowers, and two framed pictures on the wall.

Room, 2 Queen Beds (Extended Balcony)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Room, 2 Queen Beds (w/ Patio Firepit)

  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

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₩497,162 total
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About the neighborhood

Located in Gainey Ranch, a neighborhood in Scottsdale, Grand Hyatt Scottsdale Resort is in a shopping district and next to a golf course. Kierland Commons and Scottsdale Fashion Square are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore McCormick-Stillman Railroad Park and Camelback Mountain. OdySea Aquarium and Phoenix Zoo are not to be missed. Take time off to check out the health/beauty spa in the area, or get some fresh air with adventures like horse riding, mountain biking, and hiking/biking trails nearby. Visit our Scottsdale travel guide
View more Resorts in Phoenix
Map
7500 E Doubletree Ranch Rd, Scottsdale, AZ, 85258

What's nearby

  • An underground pottery workshop with large clay pots and shelves of pottery.
    Cosanti
    5 min drive - 2.7 km
  • A baseball stadium surrounded by mountains and a parking lot.
    Salt River Fields at Talking Stick
    7 min drive - 4.5 km
  • An underwater aquarium with various fish and coral reefs.
    OdySea Aquarium
    8 min drive - 6.4 km
  • McCormick Ranch Golf Club
    4 min drive - 2.7 km
  • Cactus Park
    7 min drive - 4.2 km

Getting around

  • Phoenix Sky Harbor Intl. Airport (PHX)
    22 min drive

Restaurants

  • Circle K
    2 min drive
  • Pomo Pizzeria Napoletana
    9 min walk
  • The Hash Kitchen
    11 min walk
  • The Café at Scottsdale Bible
    4 min drive
  • Village Tavern
    10 min walk

About this property

Grand Hyatt Scottsdale Resort

  • Luxury resort remodeled in 2024 and located near McCormick-Stillman Railroad Park
  • Located close to OdySea Aquarium, Grand Hyatt Scottsdale Resort provides an adjacent golf course, 2 poolside bars, and a terrace. Tee up with amenities like a driving range, golf lessons, and a golf clubhouse at this resort. Indulge in a facial, a body treatment, and a hot stone massage at the onsite spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, and Italian cuisine. Fitness classes are offered at the health club; other things to do include rock climbing. In addition to shopping on site and a firepit, guests can connect to free in-room WiFi.
  • Additional perks include:
    • 10 outdoor pools and a children's pool, along with a waterslide, cabanas, and sun loungers
    • Full breakfast (surcharge), free bicycle rentals, and 2 outdoor tennis courts
    • Valet parking (surcharge), express check-out, and 8 outdoor pickleball courts
    • Golf cart on site, a vending machine, and wedding services
    • Guest reviews speak highly of the helpful staff
  • Room features
  • All 496 rooms have comforts such as premium bedding and first-run movies, in addition to thoughtful touches like laptop-compatible safes and air conditioning.
  • Extra amenities include:
    • Egyptian cotton sheets, pillowtop mattresses, and free cribs/infant beds
    • Bathrooms with designer toiletries and tubs or showers
    • 65-inch flat-screen TVs with premium channels and first-run movies
    • Mini fridges, on-request microwaves, and coffee/tea makers

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 32 per night)
  • Secured, uncovered valet parking on site (USD 40 per night; includes in/out privileges)
  • Wheelchair-accessible van parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: USD 11.50 to 23.50 for adults and USD 4.50 to 9.50 for children
  • 2 poolside bars
  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • Couples/private dining

Restaurants on site

  • Grand Vista Lounge
  • H2Oasis & Sandbar
  • La Zozzona
  • Mesa Central
  • Tiki Taka

Things to do

  • 10 outdoor pools
  • 2 hot tubs
  • 2 outdoor tennis courts
  • 27-hole adjacent golf course
  • 8 outdoor pickleball courts
  • Bicycle storage
  • Bicycle tours
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Health club
  • Mini golf
  • Pro golf lessons
  • Pro golf shop
  • Rock climbing
  • Shopping
  • TV in common areas
  • Waterslide

Family friendly

  • 10 outdoor pools
  • Children's pool
  • Fenced pool
  • In-room crib
  • Lifeguards on site
  • Microwave on request
  • Mini golf
  • Mini-fridge
  • Pool gate
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 48 meeting rooms
  • Conference center (90,000 square feet of space)
  • Coworking space

Outdoors

  • Firepit
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 19 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open select days
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Ceiling hoist
  • Elevator (36 inch wide door)
  • Tile flooring in public areas
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 1986
  • Designated smoking areas (fines apply)
  • Fireplace in lobby
  • Lifeguards
  • Reception hall
  • Renovated entire property - October 2024

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free crib
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 65-inch flat-screen TV with premium digital channels
  • First-run movies
  • Pay movies

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Meal delivery service
  • Microwave on request
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 50 lbs per pet)

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200 per accommodation, per night
  • Resort fee: USD 57 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach towels
  • Concierge service
  • Fitness center access
  • Fitness/yoga classes
  • Health club access
  • In-room bottled water
  • In-room coffee
  • Phone calls
  • Pool access
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 11.50 to 23.50 for adults, and USD 4.5 to 9.5 for children
  • Self parking fee: USD 32 per night
  • Uncovered valet parking fee: USD 40 per night (in/out privileges)
  • Pet fee: USD 150 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • In-room microwave fee: USD 25 per night
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

Pool access available from 6:00 AM to 11:00 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Grand Hyatt Scottsdale Resort have a pool?

Yes, this property has 10 outdoor pools and a children's pool. Pool access is from 6:00 AM–11:00 PM.

How much does it cost to stay at Grand Hyatt Scottsdale Resort?

As of Jul 1, 2026, prices found for a 1-night stay for 2 adults at Grand Hyatt Scottsdale Resort on Jul 5, 2026 start from ₩283,727, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Hyatt Scottsdale Resort pet-friendly?

Yes, this resort allows cats and dogs (limit 1 total) with a maximum weight of up to 50 lbs per pet. There's a fee of USD 150 per accommodation, per week. Service animals are exempt from fees.

How much is parking?

Self parking is available for USD 32 per night. Valet parking is available for USD 40 per night.

What time is check-in at Grand Hyatt Scottsdale Resort?

Check-in start time: 4:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Grand Hyatt Scottsdale Resort?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Grand Hyatt Scottsdale Resort located?

Located in Gainey Ranch, this luxury resort is 2.9 mi (4.6 km) from McCormick-Stillman Railroad Park and within 6 mi (10 km) of OdySea Aquarium and Kierland Commons. Scottsdale Fashion Square and Camelback Mountain are also within 9 mi (15 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Grand Hyatt Scottsdale Resort Reviews

8.6

Excellent

9.2

Cleanliness

9.4

Location

8.8

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 618 out of 1002 reviews
Rating 8 - Good. 186 out of 1002 reviews
Rating 6 - Okay. 99 out of 1002 reviews
Rating 4 - Poor. 57 out of 1002 reviews
Rating 2 - Terrible. 42 out of 1002 reviews

Reviews

Verified

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
⭐⭐⭐⭐⭐ if I could give more I would I had a wonderful stay! The room was exceptionally clean, the pool area was beautiful and relaxing, and the grounds were impeccably maintained. Every staff member I encountered was friendly, welcoming, and truly made the experience even better. My only suggestion would be to offer a few more food options for outdoor dining and room service. Other than that, everything was fantastic. I cannot wait to come back. It was truly a phenomenal stay!
Stayed 3 nights in Jun 2026
Verified

10/10 Excellent

Elizabeth

Staying at the Scottsdale Hyatt was great. The staff were extremely helpful for suggestion options to go out, where to eat, and staying safe on the heat.
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Jill

Liked: Cleanliness, amenities, property conditions & facilities
Clean room staff great and friendly
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Kristie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was quick. After we got to our room, I appreciated the phone call to make sure everything was what we expected. Our pool waiter Nathan on Fri 6/12 in the adult area was outstanding! So personable and attentive to my husband and me. I noticed he was always moving, checking in on everyone. We also enjoyed the gentleman with Maggie the owl at breakfast on Fri 6/12. Such a wonderful surprise and to see other families with little ones become fascinated with her was promising. Next time when booking, I'll be sure to request a room further from the ice machine and open common area. That created some noise late and night and early morning, but nothing too extreme. Also LOVED the bedding linens. All in all it was a great experience.
Stayed 2 nights in Jun 2026
Verified

10/10 Excellent

Carlea

Liked: Cleanliness, staff & service, amenities
Very nice, super clean, very friendly staff.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice, welcoming place. Staff is excellent. Restaurants are a little lacking, and the wi-fi in our room was spotty at best.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Korrie

Liked: Cleanliness, amenities, property conditions & facilities
Everything was welcoming, clean and relaxing.
Stayed 3 nights in Feb 2026
Verified

8/10 Good

James Francis

Liked: Cleanliness, amenities, property conditions & facilities
Nice & plentiful amenities
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Jena

Liked: Cleanliness, amenities, property conditions & facilities
Clean, friendly, excellent service ! Can’t wait to comeback!
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Sukhjinder

Liked: Cleanliness, amenities, property conditions & facilities
They let us early check in @ 1 PM.. Clean rooms, very clean over all.. valley staff friendly. Front desk Staff was great..
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Great place! beautiful this time of year
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

FOREST MASON

Liked: Cleanliness, staff & service, amenities
Clean, updated, nice staff, good service, good food and drinks. Would definitely stay there again! The main bar area and patio are nice places to hang out. Pool looked inviting tho we didn’t have the opportunity to try them. The grounds are beautiful, well-manicured.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for families.
Stayed 3 nights in Jun 2025
Verified

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful, rooms were nice. My complaints are that our bathroom didn't have a fan, the water pressure in the bathroom sink faucet was very poor and the property’s WiFi is terrible. I had to keep my WiFi off the entire stay (4 nights 5 days) We stayed over March Break so it was extremely busy, the pools were very murky. Not sure if they’re always like that. I did love how the property had filtered water stations all over. We love Scottsdale and would try a different hotel next time we visit.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

devorah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful stay and exceptional staff throughout the property.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Fallon

Liked: Cleanliness, amenities, property conditions & facilities
One of the top luxury resorts in Scottsdale! Staff gave impeccable service to help make my family’s holiday stay a success. Richard at the front desk was particularly helpful and we appreciate the extra mile he went for us to ensure our stay was enjoyable and memorable. Pool, food and amenities were top notch. Looking forward to staying here the next chance we get.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

ulises

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly Staff and awesome pool area.
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Kendra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing. Clean and new feeling. Luxury feel and size without the huge price.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Jill Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, best staff ever and relaxing. We loved our stay there and plan on returning.
Stayed 4 nights in Aug 2025
Verified

6/10 Okay

Gitanjali

Liked: Cleanliness, property conditions & facilities
We went over spring break and it was crowded as expected. However there weren’t enough pool chairs and not enough of the chairs had umbrellas. Everyone walking around trying to find chairs or even getting into fights about it!! It was prob 95+ outside but the pools were cool which surprised me. Service around the pool was also sparse and could have been better. The front lobby and valet guys were very nice. Prob won’t stay here again.
Stayed 4 nights in Mar 2026
Verified

4/10 Poor

ALAIN

Liked: Cleanliness, property conditions & facilities
Cleaning staff did not speak any English so failed many times to clean the room even when asked. Impossible to find a pool chair and long service to be waited on at the pool. First night was set up in a super noisy room. Above valet parking / front desk reception. Did accommodate us the next day to switch rooms. Manager at the restaurant was super nice as most of the staff did not know the restaurant had change name so finding your take out order was a challenge. Overall was expecting so much more from a resort.
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful. The staff is so accommodating and friendly, really making you feel welcome and comfortable.
Drinks 10/10
Views 10/10
Interesting vegetation
Pools 10/10
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so friendly and helpful! Beautiful property. Will be back!
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Andrés

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean , outstanding pools and beautiful landscape over all 10/10 will be coming back soon
Stayed 3 nights in Jul 2025
Verified

8/10 Good

Christina

Liked: Cleanliness, amenities, property conditions & facilities
Nice pool area. Rooms were nice.
Stayed 3 nights in Jul 2025