스튜디오, 킹사이즈침대 1개, 금연, 분사식 욕조 | 분사식 욕조

홈타운 스튜디오 & 스위트 바이 레드 루프 워싱턴 여행 후기

2.5 out of 5

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 444개 이용 후기 중 189개" "
평점 8 - 좋아요. 444개 이용 후기 중 123개" "
평점 6 - 괜찮아요. 444개 이용 후기 중 61개" "
평점 4 - 별로예요. 444개 이용 후기 중 40개" "
평점 2 - 너무 별로예요. 444개 이용 후기 중 31개" "

8.2/10

청결 상태

8.6/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff. Michelle was the Guest Service Representative the morning we checked out. She was very helpful and her professionalism was appreciated.
2024년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 25일
Dear Michael,Thank you for your kind words about our staff, especially Michelle! We're thrilled to hear that she provided you with excellent service during your check-out. Your recognition of her professionalism is greatly appreciated, and we'll be sure to pass along your compliments. We hope to welcome you back soon for another enjoyable stay.Sincerely, Hotel Manager

4/10 - 별로예요

Mark 님, Simcoe

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Was in terrible back pain, end of a long drive from Florida, end of three month trip so outta money .. since we have come back here multiple times on our Florida trips, and the parking lot and hotel were mostly empty I asked if there was any chance she would upgrade us to the suite with the large tub for our sore backs. Didn't have a lot of money left or I would have booked it but thought a nice reward since we've come back there several times. NOPE. Hmmmm they did it at a Holiday inn Express for us twice in the past just to give some good customer service. I clearly know which chain I'll book with next time!!! Gee when a customer comes in after a very long drive and in pain, a small simple lil gesture like that goes a long way. Or creates a very long memory of where not to stay again! Way to go Michele. Lost a customer over something that would cost you nothing! A customer that goes right by your hotel twice a year on our Florida trip. And employees wonder why they get laid off when a business goes under!
2024년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 17일
Dear Mark,We're truly sorry for the disappointment you experienced during your recent stay. Your feedback is important to us, and we apologize for any inconvenience caused by our inability to accommodate your request for an upgrade. We understand your frustration and regret any negative impact on your perception of our hotel. Please know that your comments have been shared with our team for review and improvement. We value your loyalty and hope to have the opportunity to welcome you back for a better experience in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Murat

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very bad
2024년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 13일
Dear Murat,We apologize for your unsatisfactory experience during your stay. Your feedback is important to us, and we would appreciate more details about what specifically went wrong so we can address any issues and improve our services. We value your input and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Kathleen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 12일
Dear Kathleen,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely,Hotel Manager

6/10 - 괜찮아요

joanne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Cleanliness but needed work. Toilet hardware stubborn& loud, refrigerator new but ran cycles of large grinding all night, main temp control didn’t Hold temp. Staff very helpful and pleasant.
2024년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 9일
Dear Guest,Thank you for your detailed feedback. We're glad to hear that you found our staff helpful and pleasant. However, we apologize for the issues you encountered with cleanliness and room amenities. Your comments about the toilet hardware, refrigerator noise, and temperature control are noted, and we'll work to address these promptly. We appreciate your business and hope to have the opportunity to provide you with a more comfortable stay in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We have stayed at a Red Roof property en route to Florida, this was a stop on our return trip. We arrive late after 15 hours on the road and leave early…no concern about the quality of breakfast, all we care about is a clean place for our dog and us, hot water, and a reasonable price. Those three things almost never go together, but they do here! Helpful staff, clean room, comfortable beds, hot shower with amazing water pressure. Refreshed and ready to finish our drive the next day! Now a fan of Red Roof for all future trips. Highly recommend.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 4일
Dear Paul,Thank you for your great feedback! We're thrilled to hear that you found everything you needed for a comfortable stay during your stopover. Providing a clean and pet-friendly environment, along with attentive service, is important to us, and we're glad to have met your expectations. Your recommendation means a lot to us, and we're honored to have earned your loyalty. We look forward to welcoming you and your furry friend back on your future travels!Sincerely, Hotel Manager

10/10 - 훌륭해요

Joy

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The lady at the front desk was very kind, knowledgeable and helpful! Heard her on the phone before she helped me and it seemed to be a very difficult customer and she was beyond professional! Very impressive!
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 1일
Dear Joy,Thank you for your glowing review! We're delighted to hear that our front desk staff provided you with exceptional service. It's fantastic to know that the team member you encountered was kind, knowledgeable, and helpful, even when handling a challenging situation. We pride ourselves on professionalism and aim to provide top-notch service to all our guests. Your feedback is greatly appreciated, and we look forward to delivering the same level of excellence during your future visits.Sincerely, Hotel Manager

10/10 - 훌륭해요

Danielle

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Michelle at the front desk was wonderful! This hotel was the right price with the most comfortable bed at it was exceptionally clean! The free breakfast was also a plus to our morning!
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 29일
Dear Danielle,Thank you for your perfect rating and wonderful feedback! We're thrilled to hear that Michelle provided you with exceptional service at the front desk and that you found our hotel to be the right price with comfortable beds and exceptional cleanliness. It's great to know that you also enjoyed our complimentary breakfast. We'll be sure to pass along your kind words to Michelle and the rest of our team. We look forward to welcoming you back again soon for another fantastic stay!Sincerely, Hotel Manager

2/10 - 너무 별로예요

Kevin

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 28일
Dear Kevin,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Yours sincerely,Hotel Manager

10/10 - 훌륭해요

Jamie

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I would definitely recommend this property
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 15일
Dear Jamie, Thank you for the glowing recommendation! We're thrilled to hear that you had such a positive experience during your stay with us. Your endorsement means a lot to us, and we truly appreciate your support. We hope to have the pleasure of welcoming you back soon for another excellent stay!Sincerely,Hotel Manager

10/10 - 훌륭해요

Marcia

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property also had a kitchenette which would have been great for longer stays. Its walking distance to a surgical clinic and would be a great spot for family to.stay if needed.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 15일
Dear Marcia, Thank you for sharing your positive experience! We're delighted to hear that you found our property convenient, especially with the kitchenette amenities for longer stays. It's wonderful to know that our location near a surgical clinic could be beneficial for families needing accommodations. We appreciate your feedback and hope to welcome you and your family back in the future, should the need arise!Sincerely,Hotel Manager

10/10 - 훌륭해요

Lyle

2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 15일
Dear Lyle, Thank you for the 5-star rating. We believe in providing a great combination of hospitality, comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure. We look forward to serving you again.Sincerely, Hotel Manager

10/10 - 훌륭해요

john

연인과의 여행
좋아요: 편의 시설/서비스
Michelle at the front desk was always busy doing something at or around the front desk but stopped several times to be professional and courteous .. My daughter plays soccer at W & J And we have a place we trust when we make our trips from Maryland
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 11일
Dear john,Thank you for your feedback! We're thrilled to hear that Michelle at the front desk provided professional and courteous service during your stay. It's great to know that you found a place you trust when making trips from Maryland for your daughter's soccer games at W & J. We appreciate your loyalty and the trust you've placed in us. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

10/10 - 훌륭해요

Andrew D

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Went with my SO for a break away from immediate distractions, property was easy to book and staff were very helpful. Would recommend.
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 5일
Dear Andrew D,Thank you for your perfect rating and kind words! We're thrilled to hear that you and your SO enjoyed your break and found our property easy to book with helpful staff. We appreciate your recommendation and look forward to welcoming you back for another relaxing stay in the future!Sincerely, Hotel Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Rica, Sales Director 님, 2024년 2월 28일
Dear Valued Guest,We wanted to take a moment to express our sincere gratitude for the great review you left about your recent stay at our hotel. We are absolutely delighted to hear that you had a positive experience, and your kind words have truly brightened our day.Our team works tirelessly to create a warm and welcoming atmosphere, and it brings us immense joy to know that we succeeded in making your stay memorable. Your feedback is invaluable to us, as it not only motivates our staff but also serves as a beacon for continuous improvement.We can't wait to host you again here at the HomeTowne Studios & Suites Washington.

10/10 - 훌륭해요

Thomas 님, Pikesville

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The breakfast selection was the worst of any motel in which I have stayed in a very long time. The best thing I can say about the facility was that the receptionist who checked me in was very pleasant, efficient and professional. Complete opposite of the guy at the front desk on the way out.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 22일
Dear Thomas,Thank you for your feedback, and we apologize for the disappointing experience you had with our breakfast selection. We strive to provide a satisfying breakfast experience for all our guests, and we'll take your comments into consideration to make improvements. Additionally, we appreciate your kind words about the receptionist who checked you in and apologize for any inconsistency in service from the front desk staff. Your feedback helps us to improve, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great staff, clean and comfortable stay.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 22일
Dear David,Thank you for your perfect rating and positive feedback! We're delighted to hear that you had a great stay with us and that you found our staff to be great, as well as our accommodations to be clean and comfortable. Providing excellent service and a welcoming environment is always our goal. We appreciate your kind words and hope to welcome you back for another fantastic stay in the future!Sincerely, Hotel Manager

8/10 - 좋아요

billie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rented room with Jacuzzi in it and there was only two bath towels, needed to be more towels with having shower also.
2024년 2월에 1박 숙박함
답변 제공: Rica, Sales Director 님, 2024년 2월 20일
Hi, Billie.Thank you for taking the time to leave a review. We are happy to hear that your stay was good. We have also taken note on how we can improve and make your stay a 10 out of 10. We will be taking this into consideration on how we can improve our services to better meet your expectations. We hope to have the chance of hosting you again soon in a much better experience.

10/10 - 훌륭해요

Tonya

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
We were celebrating our anniversary and wanted a night out. We had the jacuzzi room. It was very clean and the perfect setting. In walking distance to Angelo’s for dinner.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 19일
Dear Tonya,Thank you for choosing us to celebrate your anniversary! We're delighted to hear that you enjoyed your stay in the jacuzzi room and found it to be very clean, providing the perfect setting for your special occasion. It's wonderful that our location allowed you to easily access Angelo's for dinner. We hope your anniversary celebration was everything you hoped for, and we look forward to welcoming you back for future special occasions!Sincerely, Hotel Manager

8/10 - 좋아요

ashley

연인과의 여행
좋아요: 직원 및 서비스
The room wasnt fully cleaned, found used cups, cigarettes, etc. in the room. I did jacuzzi tub room, water for tub and shower was both touchy had a hard time getting it fully hot or not too hot.
2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 18일
Dear Ashley,Thank you for sharing your feedback with us. We apologize for the cleanliness issues you encountered in your room and for the inconvenience with the water temperature in the jacuzzi tub. We will address these issues with our housekeeping and maintenance teams to ensure they are rectified. We appreciate your understanding and hope to have the opportunity to improve your experience in the future.Sincerely, Hotel Manager

4/10 - 별로예요

Ronniqua

2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 13일
Dear Ronniqua,I am sorry to see the 4-star rating out of 10. We’re normally known for our exceptional attention to detail. We regret that we missed the mark. If you give us a chance, we are intent on making this right, and we hope you will write to us in detail about where we went wrong so we can rectify the issues.Sincerely, Hotel Manager

10/10 - 훌륭해요

Jennifer 님, Pittsburgh

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved our king bed suite with jet bath. Room was very Clean, safe, quiet, cozy, modern decor, and very welcoming staff. It was so great we decided to stay another day for a staycation!!! The only thing we wished could’ve been better was bigger & soften towels. But the staff had no problem bringing us more towels when we needed them. Thank you we will be back again.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 28일
Dear Jennifer,Thank you for the perfect 5 out of 5 rating! We're thrilled to hear that you loved your king-bed suite with a jet bath and that your stay was so great that you decided to extend it for a staycation! We're glad that you found the room very clean, safe, quiet, cozy, and with modern decor, and that our staff was welcoming and accommodating. We appreciate your feedback regarding the towels and are glad that our staff was able to promptly assist you with more towels when needed. Thank you for choosing to stay with us, and we look forward to welcoming you back again soon!Sincerely, Hotel Manager

10/10 - 훌륭해요

Heather

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Rica Rendon, Director of Sales 님, 2024년 1월 8일
Dear Heather,We take pride in our services and work hard to ensure that every customer has a positive experience with us. It's reviews like yours that motivate us to continue providing the best possible service to our customers. We hope to see you again soon.

10/10 - 훌륭해요

David

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Convenient from the interstate
2024년 1월에 1박 숙박함
답변 제공: Rica, Sales Director 님, 2024년 1월 8일
Dear David,We appreciate your feedback and are delighted to hear that you had a positive experience with us. See you very soon!

10/10 - 훌륭해요

Keith

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Rica, Sales Director 님, 2024년 1월 8일
Dear Keith,Thank you for taking the time to leave us a review. We're happy to hear that your experience with us was a positive one. We hope to have the chance to host you again very soon!

10/10 - 훌륭해요

Amanda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice. You can't beat the price
2024년 1월에 1박 숙박함
답변 제공: Rica, Sales Director 님, 2024년 1월 8일
Dear Amanda,Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had a great experience with us. We hope to have you back at the property very soon.

10/10 - 훌륭해요

Bobbie Jo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent
The hotel is so nice and inviting when you walk in and the front desk person said there were more improvements on the way. I will be staying there again.
2023년 12월에 1박 숙박함
답변 제공: Rica, Sales Director 님, 2024년 1월 8일
Dear Bobbie Jo,We're so happy to hear that you enjoyed your visit with us. Thank you for the kind words and for choosing us! We hope to see you again soon.

10/10 - 훌륭해요

melinda

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great night stay
Newly remodeled hotel with very nice and clean rooms. Location was great of the highway and close to other things. Bed could use more pillows but otherwise a fantastic stay
2023년 12월에 1박 숙박함
답변 제공: Rica, Sales Director 님, 2024년 1월 8일
Dear Melinda,We're delighted to hear that you were satisfied with our services. Thank you for the positive review and for choosing us as your provider! We hope to have you back at the property very soon.

10/10 - 훌륭해요

Khayla

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 7일
Dear Khayla,It is a great pleasure to see 10/10-star reviews. I hope you had an awesome and marvelous stay. The rating has overwhelmed our team. It is an honor to host guests like you. I look forward to seeing you again soon.Sincerely,Hotel Manager

10/10 - 훌륭해요

Kim

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Best dog friendly hotel we have stayed in years! Alicia at the front desk was helpful and friendly and found us the main floor room we had hoped for! will definitely stay again!
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 28일
Dear Kim,Thank you for the perfect 5/5 rating! We're thrilled to hear that you had the best dog-friendly hotel experience and that Alicia at the front desk was helpful and friendly in accommodating your requests. It's great that you got the main floor room you hoped for. We appreciate your kind words and look forward to welcoming you and your furry friend back for another enjoyable stay! Sincerely, Hotel Manager

10/10 - 훌륭해요

Chihiro

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
夜寝て朝早くの出発のためここのホテルに泊まりました。スタッフの対応もよく、客室も広々としててシンプル、多くのアメニティはありませんが水やお湯の使用もしっかりと、ベッドも清潔でゆったりしててよかったです。
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 28일
Dear Chihiro,Thank you for sharing your experience with us. We're pleased to hear that you had a good night's sleep and found the staff to be responsive. It's great that you found the rooms spacious and simple, and the water and hot water were satisfactory. Clean and comfortable beds are essential for a good stay, and we're glad to hear that you had a positive experience. We appreciate your feedback and look forward to welcoming you back for another comfortable stay!Sincerely, Hotel Manager

8/10 - 좋아요

Theresa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 9일
Dear Theresa,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Zachariah

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Rica Rendon, Director of Sales 님, 2023년 12월 8일
We want to extend our sincerest apologies for the less-than-satisfactory experience you had during your stay with us. We truly value feedback from our guests, as it provides us with valuable insights into areas where we can improve our services. Your comments have not gone unnoticed, and I want to assure you that we take them very seriously.Thank you for bringing this matter to our attention, and I hope we can have the opportunity to welcome you back and provide you with the exceptional service you deserve.

8/10 - 좋아요

Gordon

좋아요: 청결 상태, 객실의 편안함
Room had a lot of highway noise
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 5일
Dear Gordon,Thank you for your 8/10 rating. We appreciate your feedback regarding the highway noise. We apologize for any inconvenience and will explore ways to mitigate such disturbances in order to enhance your overall experience during future stays. Your input is valuable, and we look forward to the opportunity to improve this aspect for you.Sincerely, Hotel Manager

8/10 - 좋아요

Cierra

좋아요: 직원 및 서비스
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 30일
Dear Cierra,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We hope to welcome you again soon.Sincerely, Hotel Manager

10/10 - 훌륭해요

Matthew

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2nd time staying, and we plan on more trips here
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 28일
Dear Matthew,Thank you for being a returning guest! We're thrilled to hear that you've stayed with us for the second time, and we're looking forward to hosting you on more trips in the future. Your loyalty is greatly appreciated, and we strive to make each visit as enjoyable as the last. Safe travels, and see you again soon!Sincerely, Hotel Manager

4/10 - 별로예요

joseph

2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 17일
Dear joseph,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely,Hotel Manager

10/10 - 훌륭해요

Millie

2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 15일
Dear Millie,Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again.Sincerely, Hotel Manager

10/10 - 훌륭해요

Darlene

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 22일
Dear Darlene,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely, Hotel Manager

8/10 - 좋아요

Michelle

2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 10일
Dear Michelle,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

8/10 - 좋아요

Anthony 님, Marietta

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great Italian restaurant across the street
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 15일
Dear Anthony,Thank you for your feedback! We're glad to hear you found a great Italian restaurant across the street. If there's anything specific you enjoyed about your stay or any suggestions you have, please feel free to share. We appreciate your input and hope to have the opportunity to welcome you back for another positive experience in the future. Safe travels!Sincerely, Hotel Manager

10/10 - 훌륭해요

Dmitriy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 8일
Dear Dmitriy,It is delightful to receive 10-star feedback.I hope that you had a marvelous stay.Our team is very overwhelmed by the ratings.It is a privilege to host guests like you.I await your next visit.Sincerely,Hotel Manager

10/10 - 훌륭해요

Charles

2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 28일
Dear Charles,Thank you for the 5-star rating. We strive for 100% guest satisfaction, and I’m very glad you were so satisfied. We believe we should provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure.Sincerely, Hotel Manager

8/10 - 좋아요

Jeffrey

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great for the money
Nice clean. Bed was comfy. Couch bed was a little dirty and matress thin and stained bitnit wirked for grandaughter. Nice big fridge. Breakfast adequate
2023년 10월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 3일
Dear Jeffrey,Thank you for your feedback. We're pleased to hear that you found the hotel nice and clean with a comfortable bed. We apologize for the issues with the couch bed and its mattress. Your comments are valuable, and we'll work to address these concerns. We're glad you enjoyed the amenities, like the nice big fridge, and that you found the breakfast to be adequate. We hope to serve you again in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

Marlene

2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 22일
Dear Marlene,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback! I hope you will visit us again soon.Sincerely, Hotel Manager

8/10 - 좋아요

CHRIS E 님, NEWBURGH

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
close to interstate and a little diesel noise at night.
2023년 10월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 1일
Dear CHRIS E,Thank you for your review and feedback. We appreciate your rating and note your comments about the proximity to the interstate and some noise at night. We'll continue to work on enhancing our guests' experience, and we hope to welcome you back for an even better stay in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Sandra

2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 1일
Dear Sandra,It is a great pleasure to see 10/10-star reviews. I hope you had an awesome and marvelous stay. The rating has overwhelmed our team. It is an honor to host guests like you. I look forward to seeing you again soon.Sincerely,Hotel Manager

10/10 - 훌륭해요

Amy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay!
It was a nice clean room. Breakfast is always a nice option to have when you stay in this hotel. It simple, but good.
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 31일
Dear Amy,Thank you for your perfect rating and positive feedback! We're thrilled to hear that you had a great stay, enjoyed the clean room, and appreciated our breakfast offering. We look forward to hosting you again in the future!Sincerely, Hotel Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Nice, hidden gem
Loved the shower. Loved the jetted tub. Loved the lights. Neat layout of the room. We will be staying again
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 30일
Dear Guest,Thank you for the perfect 10 out of 10 rating and your wonderful feedback. We're thrilled to be considered a hidden gem, and we're glad you enjoyed the shower, jetted tub, and room layout. We can't wait to welcome you back for another enjoyable stay!Sincerely, Hotel Manager

6/10 - 괜찮아요

Mary

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Stopped at desk to say TV was not working. Was told to manually start TV which worked. Remote did not work until we took off back and rolled the batteries around. Went to use the phone to say we just neeeded new batteries for the remote and the phone did not work. Then the clock was unplugged and when we plugged in we found out that didn't work either. Service desk person come to the room and we explained all the problems and she said she would look for replacements. We ended up going to bed without any action over an hour later. In the morning we again stopped at the desk at 6:10 am to say the egg dish omelets were cold, not hot. Desk person said we came down too early for breakfast and were told to use the microwave to heat up the eggs. Requested to see a manager and overheard phone conversation that this person would not arrive for at least an hour. We needed to get back out on the road but I was not at all pleased with this place at all.
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 6일
Dear Mary,We apologize for the various issues you encountered during your stay, including problems with the TV, remote, phone, and clock. Additionally, we regret the cold breakfast experience and the delayed response from the staff. This is not reflective of our standard service, and we appreciate your feedback. We will address these matters to ensure a better experience for our guests in the future. Thank you for sharing your concerns, and we're sorry that your stay was not as expected, but we assure you that your next stay with us will be more than satisfactory.Sincerely, Hotel Manager