Dear Mathew,Thank you for sharing your thoughts with regards to your recent stay.We are very sorry to learn you could not find anything of your liking.Please accept our apologies, we will do the follow up internally.We hope you are not deterred from choosing to stay with us again in the future and to give us the chance to provide you with the excellent level of customer service that we pride ourselves in delivering.Best Regards,Hotel Riu Palace MexicoOnline Reputation Manager

Dear Samuel Chavez,We are delighted that your stay with us has been a success.We are glad you enjoyed the service we provide to our guests.We hope that soon, you will be able to live an even better experience with us.Yours faithfully,Hotel Riu Palace MexicoOnline Reputation Manager

Dear Pedro,Thank you for your comment,We are sorry that you left our facilities with these feelings and we are surprised that your problem was not solved at the same time.On the other hand, we hope that you understand that with the data you provide us and through this channel we cannot assist you, therefore, we suggest that you contact the channel through which you formalized your reservation.I hope you will give us the opportunity to welcome you again in one of our facilities so that we can offer you the wonderful service and 100% satisfactory stay that we usually provide.Yours faithfully,Hotel Riu Palace MexicoOnline Reputation Manager

Dear Edith,Thank you for your words, they are very gratifying and show us that we are working in the right direction.We sincerely hope that you will visit us again soon in one of our facilities and offer you a stay that will be the same or even better than the one you experienced.We hope you will be back soon.Yours faithfully,Hotel Riu Palace MexicoOnline Reputation Manager

Dear Michaela Rae,We are delighted that your stay with us was a success.We are glad that you enjoyed the service we provide to our guests.We hope that you will have an even better experience with us again soon.Yours faithfully,Hotel Riu Palace MexicoOnline Reputation Manager

Dear LYUBOV,On behalf of the whole team, we thank you for your positive feedback, as it is very motivating for us to know that we are moving in the right direction.We hope that you will choose us again soon to spend a few days with us for another unforgettable experience.Yours faithfully,Hotel Riu Palace MexicoOnline Reputation Manager

Dear Ipak,We were very pleased to read your kind remarks and to know that you have rated so positively various aspects of the hotel which have contributed to your experience being a very good one indeed.We hope that you will visit us again soon and that we will be able to offer you another unforgettable experience.We look forward to seeing you!Yours faithfully,Hotel Riu Palace MexicoOnline Reputation Manager

Dear Erin,We are delighted to read your kind remarks, it makes all our efforts worthwhile.We strive to make all of our guests feel welcome and relaxed during their time with us. It is fantastic to learn that our team could accommodate your needs and assist you in any way possible. And we very much look forward to seeing you again, Erin!Kindest Greetings,Hotel Riu Palace MexicoOnline Reputation Manager

Dear Irina,Thank you for taking the time out to leave a review!We are glad to hear our service exceeded your expectations and we look forward to seeing you back again soon.With our best wishes we remain, Hotel Riu Palace MexicoOnline Reputation Manager

Dear Aleksey,We appreciate your words from the bottom of our hearts.Obtaining a review like the one you give us from you encourages us to continue on our path and, looking forward to having you return to any of our facilities, to offer you a wonderful experience with us.We continue every day trying to improve ourselves and with open arms to welcome you again.We are always waiting for youYours faithfully,Hotel Riu Palace MexicoOnline Reputation Manager

Dear Kimberly,Our team here is committed to providing high-quality customer service, and we are thrilled to read that we made a good impression on you.Thank you very much for sharing your fantastic review of your recent experience. We are very happy to learn you liked it.Wishing to see you again soon!Kindest Greetings,Hotel Riu Palace MexicoOnline Reputation Manager

Dear Aparicio,It is wonderful to know that you have enjoyed your stay with us so much.It has been a pleasure hosting you and thank you for taking the time to review your recent stay at the hotel.We hope to see you again soon!All the bestYours faithfully,Hotel Riu Palace MexicoOnline Reputation Manager

Dear Emmanuel,Thank you very much for your kind comments, we are happy to read that you have had a nice holiday.We will be very happy to welcome you again and share another fantastic experience.We wish you, all the best, Emmanuel!Loving Greetings,Hotel Riu Palace MexicoOnline Reputation Manager

Dear Amber Elaine,Thank you for your comment,We are really happy to read that you felt at ease with us.We are also very happy to hear that we did a good job from your point of view and we thank you very much for your positive feedback.We look forward to your visit to any of our facilities in the near future.Yours faithfully,Hotel Riu Palace MexicoOnline Reputation Manager

Dear Tamela Kay,It is wonderful to learn you had a great time.Knowing that you had a nice stay makes us want to continue improving.Thank you for choosing our hotel!It would be a pleasure to have the opportunity to welcome you again very soon.Love you back, Tamela,Hotel Riu Palace MexicoOnline Reputation Manager

Dear Anthony,Thank you so much for taking the time to review your stay and for the wonderful rating!It was a pleasure to serve you.We hope to have another opportunity to welcome you back in the near future.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu Palace MexicoOnline Reputation Manager

Dear Ken,We definitively have the best guests.Thank you very much for your stupendous feedback, on behalf of our lovely staff. The best news is learning you had a nice holiday.We hope you visit us again very soon.Warmest Regards!Hotel Riu Palace MexicoOnline Reputation Manager

Dear Laura,Thank you very much for taking the time to leave your fantastic ratings.We are thrilled to learn that overall you enjoyed it.We appreciate you took the time to leave your impressions regarding your recent stay with us. However, it is disappointing to read we could not meet your expectations in some areas. Please accept our apologies for any discomfort.We would like to thank you for having chosen our hotel for your stay.Nevertheless, we will take note of your observations for future arrangements.Looking forward to welcoming you again soon, Laura.Warmest Regards,Hotel Riu Palace MexicoOnline Reputation Manager

Dear Randall,Thank you for taking the time out to leave a great review!We are glad to hear our service exceeded your expectations and you had an excellent time at our hotel. We look forward to seeing you back again soon.With our best wishes we remain, Hotel Riu Palace MexicoOnline Reputation Manager

Dear Nur,We appreciate your feedback, as this is a great resource for us to constantly improve our guests’ experience. It is very unfortunate to read that, despite our best efforts, we could not fulfil your wishes and there were some aspects that made your stay less pleasant.Nevertheless, the department in charge will be notified.Kind Regards,Hotel Riu Palace MexicoOnline Reputation Manager

Dear Amy,Thank you for sharing your experience with us!We are glad to find that you enjoyed the hotels beautifully maintained grounds, although it's truly saddening to hear you weren't completely satisfied with your recent experience, as our goal has always been to exceed our guest's expectations as we deliver quality service to make your stay memorable. Rest assured that we will share all your impressions with our management team for a proper follow up as we hope you allow us the chance to host you again soon for a more positive experience.Have a great day,Hotel Riu Palace MexicoOnline Reputation Manager

Dear Norma Liliana,Thank you very much for your positive feedback.We are happy to hear that you enjoyed our company.We hope you will continue to consider us in the future to welcome you back.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu Palace MexicoOnline Reputation Manager

Dear Brian,We were very pleased to read your kind remarks and to know that you have rated so positively various aspects of the hotel which have contributed to your experience being a very good one indeed.We hope that you will visit us again soon and that we will be able to offer you another unforgettable experience with us. We look forward to seeing you!Yours faithfully,Hotel Riu Palace MexicoOnline Reputation Manager

Dear Cody,Thank you for sharing your feedback with us! We will of course share your impressions with the corresponding team for an adequate follow up as we are looking forward to having the opportunity to welcome you back in the future, so that we can provide a better experience.We remain with warm regards, Hotel Riu Palace MexicoOnline Reputation Manager

Dear Mohammad Reza,Thank you for your comment,We are really happy for the wonderful review you have given us.We would love for you to visit us again and to be able to offer you another equally pleasant experience for you.Also, please know that we have felt very satisfied with our work as well as with having served you.I hope to visit us again soon.Yours faithfully,Hotel Riu Palace MexicoOnline Reputation Manager