Thank you for the feedback!

Thank you for the feedback!

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Dear Mr. Jiwow, Thank you very much for reviewing your stay at Pestana Porto – A Brasileira. We are delighted to understand you have enjoyed location and amenities. We apologize for the inconvenience about the double charge and we hope to have the chance to restore your faith in us! We are looking forward to have the pleasure of your next visit in a near future! Warmest regards,

Dear Sir, Thank you very much for your review concerning your stay in Pestana Porto - A Brasileira. We are glad to know that you had a memorable experience in our hotel! Thank you again for your preference and we look forward to welcome you back! Warmest regards, Inês d'Orey Guest Relations

Dear Guest, Thank you so much for reviewing with a 5 your experience at our hotel! We look forward to welcome you at our hotel next time you visit Porto. Warmest regards, Susana

Dear Mr. ChuhaoThank you for sharing your recent experience at Pestana Porto A Brasileira. We are delighted to hear that you were satisfied with the hotel's location near the station, the clean and comfortable rooms, and the relaxing scent within the hotel.We are committed to providing high-quality service and ensuring our guests have a pleasant stay, so it's wonderful to know that we met your expectations. We will continue to strive for excellence to ensure every guest enjoys a comfortable and enjoyable experience.If you have any further needs or questions, please feel free to contact us. We look forward to welcoming you back and providing you with excellent service once again.Best regards,Bruno Oliveira

Dear Mr. DomenicoThank you for sharing your feedback about your recent stay at Pestana Porto A Brasileira. We sincerely apologize that your experience did not meet your expectations due to some inconveniences.I deeply apologize for the disturbance caused by the noise from outside, especially during the Queima das Fitas festivities. I understand how unpleasant and disruptive this must have been, and I regret that our staff did not intervene promptly to resolve the situation and ensure your comfort.Your experience does not reflect our usual standards of service and hospitality, and we take your feedback very seriously. Rest assured, I will share your observations with our management team to assess how we can improve our response to similar situations in the future.We strive to provide all our guests with a pleasant and relaxing stay, and I'm sorry that we fell short in your case. Please accept our sincerest apologies, and I hope you will give us another chance to demonstrate our commitment to providing excellent service.If you would like to discuss your experience further or if there is anything we can assist with, please don't hesitate to contact me directly.Warm regards,Bruno Oliveira

Dear Mr. DAVID,Thank you for your feedback! We're delighted to hear that you found our location perfect for tourists. Being situated in the heart of Porto, we strive to offer our guests convenient access to the city's most popular attractions and landmarks.We hope you had a wonderful time exploring the area and enjoyed your stay with us. We look forward to welcoming you back to Pestana Porto A Brasileira on your next visit to Porto!Best regards,Bruno OliveiraFront Office Manager

Dear Mr. Charles,Thank you for sharing your wonderful feedback about your recent stay at Pestana Porto A Brasileira. We're delighted to hear that you had such a positive experience and that our hotel was well-suited for exploring Porto on foot.It's fantastic to know that our central location allowed you to easily access popular sights such as the train station, main marketplace, Liberty Square, and even the famous McDonald's! We're glad you enjoyed the walkability of Porto, despite its hilly terrain, and that you found our front desk staff welcoming and helpful.We're thrilled that you found your room spotless and of high quality, providing a comfortable retreat from the city hustle. It's great to hear that you enjoyed our excellent breakfast options and that our recommendation to explore Porto via the #1 Tram to the seaside added to your experience.We appreciate your understanding regarding the temporary congestion caused by nearby construction and are pleased to hear that parking in the public garage was convenient for you.Thank you for highly recommending our hotel, and we look forward to welcoming you back on your next visit to Porto!Warm regards,Bruno OliveiraFront Office Manager

Dear Mrs. Lesley,Thank you for sharing your feedback regarding your recent stay at Pestana Porto A Brasileira. We appreciate your comments and take them seriously as we continuously strive to improve our guest experience.We're pleased to hear that you found our hotel to be good, with clean rooms and comfortable beds. Providing a comfortable and relaxing environment for our guests is a top priority for us.However, we regret that the food and service in our restaurant and at breakfast did not meet your expectations. Please accept our sincere apologies for any inconvenience this may have caused. Rest assured, we will review our food offerings and service procedures to ensure that they meet the high standards we strive for.Your feedback regarding the breakfast selection and replenishment frequency is duly noted, and we will work to address these issues promptly. Additionally, we appreciate your suggestion for more staff, and we will assess our staffing levels to ensure that we can provide prompt and attentive service to all our guests.We're delighted to hear that you found our reception staff to be excellent and very helpful. Providing outstanding service is a cornerstone of our hospitality, and we're glad that our team made a positive impression on you.Once again, thank you for sharing your feedback with us. We hope to have the opportunity to welcome you back to Pestana Porto A Brasileira in the future and provide you with an improved experience.Warm regards,Bruno OliveiraFront Office Manager

Dear Mrs. Marianne,Thank you for taking the time to share your positive feedback following your recent stay at Pestana Porto A Brasileira. We're delighted to hear that you enjoyed our great location and found our rooms spacious. Providing comfortable and accommodating accommodations is a top priority for us, and it's wonderful to know that we met your expectations in this regard.We're also pleased that you found our staff friendly and helpful during your stay. Ensuring our guests feel welcome and well-assisted is of utmost importance to us, and your kind words will be shared with the team as motivation to continue delivering exceptional service.It's truly gratifying to hear that you would choose to stay with us again. We look forward to welcoming you back to Pestana Porto A Brasileira in the future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,Bruno OliveiraFront Office Manager

Dear Mrs. KRISTI, Thank you for sharing your wonderful feedback about your recent stay at Pestana Porto A Brasileira.We're thrilled to hear that you had an amazing experience with us and that you enjoyed our hotel's prime location and top-notch service. It's fantastic to know that our breakfast was to your liking and that you found our property convenient for exploring various attractions such as Sao Bento station, shopping on St. Catarina street, dining options, and grocery shopping.We truly appreciate your kind words and your recommendation. We can't wait to welcome you back as our guest when you're next in Porto. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,Bruno OliveiraFront Office Manager

Dear Mrs. Pam,Thank you for taking the time to share your feedback about your recent stay at Pestana Porto A Brasileira.We are delighted to hear that you found our staff to be friendly and helpful, and that you enjoyed the comfort of your room. Additionally, we're pleased that our central location contributed to a memorable experience during your time in Porto.Your satisfaction is our top priority, and we appreciate your kind words. We look forward to welcoming you back for another wonderful stay in the future.Warm regards,Bruno OliveiraFront Office Manager

Dear Mrs. Suheila, Thank you for your kind words about your recent stay at Pestana Porto A Brasileira. We're delighted to hear that you found our hotel beautiful, convenient, and the perfect choice for your time in Porto.It's wonderful to know that you enjoyed your stay on so many levels. Providing a memorable and comfortable experience for our guests is our top priority, and we're glad that we were able to achieve this with you.We truly appreciate your recommendation and for choosing Pestana Porto A Brasileira for your stay. We look forward to welcoming you back in the future and providing you with more lovely moments during your visit to Porto.If you need any assistance or have any specific preferences for your next stay, please don't hesitate to contact us.Warm regards,Bruno OliveiraFront Office Manager

Dear Mrs. Taina,Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a fantastic experience overall and that you found the room and the hotel to be excellent.However, we sincerely apologize for the inconvenience you experienced with the shower. Please rest assured that we take your comments seriously, and we will promptly address this issue with our maintenance team to ensure that it is resolved to prevent any future occurrences.Once again, we appreciate your valuable feedback, and we hope that this isolated incident did not overshadow your otherwise enjoyable stay with us. Should you choose to visit us again in the future, we will strive to provide you with an even more flawless experience.Warm regards,Bruno OliveiraFront Office Manager

Thank you for taking the time to share your positive experience at Pestana Porto A Brasileira. We are delighted to hear that you enjoyed our central location in the bustling city of Porto and that our staff provided you with great service.It's fantastic to know that you were upgraded to a suite during your stay. We strive to exceed our guests' expectations whenever possible, and we're thrilled that you appreciated this gesture.We truly appreciate your feedback and hope to have the opportunity to welcome you back for another exceptional stay in the future.If you need any further assistance or have any questions, please feel free to reach out to us.Best Regards,Bruno Oliveira

Dear Mr. Paul,Thank you for your lovely feedback about your stay at Pestana Porto A Brasileira! We're delighted to hear that you enjoyed your time with us and found our hotel to be lovely.It's fantastic to know that our location was excellent for exploring Porto and that you found your room to be nice and comfortable.We truly appreciate your kind words and recommendation. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Warm regards,Bruno OliveiraFront Office Manager

Thank you for your glowing review! We're thrilled to hear that you had a wonderful experience during your stay at Pestana Porto A Brasileira.It's fantastic to know that you found your room to be very nice and truly soundproof, providing you with a comfortable stay. We're delighted that you enjoyed our breakfast offerings and that our staff was helpful in arranging a city tour for you and your group on short notice.We're especially pleased to hear that you had a fun time during the city tour and that you highly recommend our hotel. Your recommendation means a lot to us, and we appreciate your kind words.Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Warm regards,

Dear Mr. Jörg Dieter, Thank you for your feedback! We're pleased to hear that you found Pestana Porto A Brasileira to be a very good central accommodation.Ensuring our guests have a comfortable and convenient stay is our top priority, and we're delighted that our central location met your needs.If there's anything else we can do to enhance your experience or if you have any further comments to share, please feel free to let us know. We look forward to welcoming you back for another enjoyable stay in the future.Best regards,Bruno OliveiraFront Office Manager

Dear Mrs. Tracey, Thank you for your feedback! We're delighted to hear that you enjoyed our great location and found our staff to be very helpful.Ensuring our guests have a convenient and pleasant stay is our top priority, and we're thrilled that our location and staff contributed to your positive experience.If there's anything else we can do to enhance your experience or if you have any further comments to share, please feel free to let us know. We look forward to welcoming you back for another enjoyable stay in the future.Best regards,Bruno OliveiraFront Office Manager

Dear Mr. Jeff,Thank you for your kind words! We are thrilled to hear that you had a very enjoyable stay at Pestana Porto A Brasileira. Our team works hard to ensure that every guest has a memorable experience, and it's wonderful to know that we succeeded in making your stay special.If there is anything else we can do to enhance your next stay or if you have any special requests, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful stay in the future.Warm regards,Bruno OliveiraFront Office Manager

Dear Alanson,Thank you for choosing Pestana Porto A Brasileira and for sharing your wonderful feedback with us. We're thrilled to hear that you had an extraordinary experience during your stay.It's fantastic to know that you found our staff to be exceptionally helpful and that our room cleaning staff exceeded your expectations. Providing excellent service and maintaining high cleanliness standards are priorities for us, and we're glad to hear that we succeeded in delivering on both fronts.Your satisfaction is our top priority, and we're delighted that we could contribute to making your visit memorable.We look forward to welcoming you back for another exceptional stay at Pestana Porto A Brasileira in the future.Best regards,Bruno OliveiraFront Office Manager

Dear Mrs. SusanThank you for choosing Pestana Porto A Brasileira and for taking the time to share your experience with us. We're delighted to hear that you had a lovely stay and enjoyed our hotel.It's wonderful to know that you appreciated our great location, allowing you to explore the city conveniently on foot. We're also pleased that you enjoyed the views from your Juliet balcony, soaking in the lively atmosphere below.Your satisfaction is our top priority, and we're thrilled that we could contribute to making your visit to Porto enjoyable.We look forward to welcoming you back for another memorable stay at Pestana Porto A Brasileira in the future.Best regards,Bruno OliveiraFront Office Manager

Dear InderijtThank you for choosing Pestana Porto A Brasileira and for sharing your positive feedback with us. We're thrilled to hear that you had a pleasant experience during your stay.It's wonderful to know that you found our welcoming staff to be very nice and that you were pleased with the condition of our property. Additionally, we're delighted that you appreciated our convenient location.Your satisfaction is our top priority, and we're glad that we could contribute to making your visit enjoyable.We look forward to welcoming you back for another memorable stay at Pestana Porto A Brasileira in the future.Best regards,Bruno OliveiraFront Office Manager

Dear PaulThank you for choosing to stay at Pestana Porto A Brasileira and for taking the time to share your positive feedback with us. We're delighted to hear that you had a pleasant experience during your time with us.It's fantastic to know that you found our staff to be very friendly and helpful. Providing excellent service is a top priority for us, and we're glad to hear that our team succeeded in making your stay enjoyable. We're also pleased that you found your room to be clean, comfortable, and warm, ensuring a cozy and relaxing stay.Your satisfaction is our utmost priority, and we're thrilled that we could contribute to making your visit a memorable one.We look forward to welcoming you back to Pestana Porto A Brasileira for another enjoyable stay in the future.Best regards,Bruno OliveiraFront Office Manager

Estimada Sra. Maria,Agradecemos por escolher o Pestana Porto A Brasileira e por compartilhar sua experiência positiva conosco. Ficamos muito felizes em saber que você teve uma excelente estadia em nosso hotel.É maravilhoso saber que você apreciou o nosso café da manhã variado e delicioso, assim como a simpatia dos nossos funcionários e o ótimo atendimento que proporcionaram. Nossa equipe se esforça para oferecer um serviço acolhedor e eficiente, e é gratificante saber que conseguimos atender às suas expectativas.Seu feedback é muito importante para nós, e estamos felizes por termos contribuído para tornar sua estadia memorável.Esperamos recebê-la novamente no Pestana Porto A Brasileira em breve para mais uma experiência igualmente excelente.Atenciosamente,Bruno OliveiraFront Office Manager

Dear Guest,Thank you for choosing Pestana Porto A Brasileira and for sharing your wonderful feedback with us. We're thrilled to hear that you had an extraordinary experience during your stay.We look forward to welcoming you back for another exceptional stay at Pestana Porto A Brasileira in the future.Best regards,Bruno OliveiraFront Office Manager

Dear Mr. Alexander,Thank you for your kind feedback. We're delighted to hear that you had a very good experience at our hotel and enjoyed the nice location. Providing our guests with a comfortable and convenient stay is always our priority.If you have any further comments or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back to Pestana Porto A Brasileira in the future.Best regards,Bruno OliveiraFront Office Manager

Dear Guest,Thank you for choosing Pestana Porto A Brasileira and for sharing your wonderful feedback with us. We're thrilled to hear that you had an extraordinary experience during your stay.We look forward to welcoming you back for another exceptional stay at Pestana Porto A Brasileira in the future.Best regards,Bruno OliveiraFront Office Manager

Dear Mr./Mrs. Hotels.com User,Thank you for taking the time to share your feedback regarding your recent stay at Pestana Porto A Brasileira. We sincerely appreciate your input, as it helps us identify areas for improvement.We regret to hear that your experience did not meet your expectations, particularly in terms of room size, heating, and water pressure. Please accept our apologies for any discomfort you may have experienced. We take your comments seriously and will review these aspects to ensure a more pleasant stay for our guests in the future.If you have any additional details or specific suggestions that you would like to share, please feel free to let us know. Your insights are invaluable as we continuously strive to enhance the quality of our services.We appreciate your choosing Pestana Porto A Brasileira, and we hope to have the opportunity to better serve you in the future.Kind regards,Bruno OliveiraFront Office Manager

Dear Guest,Thank you for choosing Pestana Porto A Brasileira and for sharing your wonderful feedback with us. We're thrilled to hear that you had an extraordinary experience during your stay.We look forward to welcoming you back for another exceptional stay at Pestana Porto A Brasileira in the future.Best regards,Bruno OliveiraFront Office Manager

Dear Mr./Mrs. Hotels.com User, Thank you for sharing your feedback regarding your recent stay at Pestana Porto A Brasileira. We appreciate your candid comments and regret to learn that your experience did not meet your expectations.We sincerely apologize for any inconvenience you faced during your stay. It's disheartening to hear that the atmosphere was not as warm and welcoming as it should have been. Providing a comfortable and inviting environment for our guests is of utmost importance, and we regret that we fell short in this regard.We also apologize for the inconvenience you faced regarding the door access. Please allow us to clarify that we have staff available 24 hours a day to assist with any guest needs. However, we understand that any delay or inconvenience is not in line with the high standards we aim to uphold. Rest assured, we will address this specific issue to prevent it from reoccurring in the future.Your feedback is invaluable to us as it helps us identify areas for improvement. We understand the importance of consistency in service across our hotels, and we are committed to addressing these issues promptly.We would like to assure you that your comments will be shared with the management team, and corrective measures will be taken to enhance the overall guest experience. We genuinely appreciate your patience and understanding.If you would be open to further discussing your experience or if there's anything specific you'd like us to address, please feel free to reach out directly. We value your input and hope to have the opportunity to regain your trust in the future.Thank you for bringing these matters to our attention.Kind regards,Bruno OliveiraFront Office Manager

Estimada Sra. Maria Teresa, Agradecemos sinceramente por compartir sus comentarios sobre su reciente estancia en nuestro hotel. Estamos encantados de saber que disfrutó de la ubicación, que la habitación cumplió con sus expectativas y que recibió una atención inmejorable.Nos complace saber que su experiencia fue fantástica y que planea repetir. Su satisfacción es nuestra principal prioridad, y esperamos poder darle la bienvenida nuevamente para otra estancia agradable.Si tiene alguna preferencia especial para su próxima visita o alguna solicitud específica, no dude en hacérnoslo saber. Estamos aquí para asegurarnos de que cada estancia sea tan placentera como sea posible.Gracias por elegir nuestro hotel. Estamos ansiosos de recibirle de nuevo.Atentamente,Bruno OliveiraFront Office Manager

Estimado Sr. Grazie per aver notato e apprezzato la nostra eccellente posizione! Siamo felici che tu abbia avuto un'esperienza positiva in termini di ubicazione presso il Pestana Porto a Brasileira.Se ci sono altri aspetti della tua esperienza che desideri condividere o se hai suggerimenti su come possiamo migliorare ulteriormente, non esitare a farcelo sapere. Il tuo feedback è prezioso e ci aiuta a offrire un servizio sempre migliore.Grazie per aver scelto il Pestana Porto a Brasileira. Speriamo di darti il benvenuto nuovamente in futuro.Cordiali saluti,

Dear Mrs. Lisa, Thank you for taking the time to share your feedback about your experience at Pestana Porto a Brasileira. We are pleased to hear that you found our staff to be helpful and courteous, and that you enjoyed the property.We understand that the city-wide road and subway construction project may have presented challenges during your stay. We appreciate your understanding and recommendations for using Uber for the return, especially considering the uphill terrain.Your feedback is valuable to us, and we apologize for any inconvenience caused by the construction. We hope that despite this, you were able to enjoy the central location for sightseeing.If you have any further comments or suggestions, or if there's anything specific you would like to highlight, please feel free to share. We look forward to the possibility of welcoming you back to Pestana Porto a Brasileira in the future.Best Regards,Bruno OliveiraFront Office Manager

Dear Mr. Tudo,Thank you for considering the value for money aspect during your stay at Pestana Porto a Brasileira. We appreciate your feedback and would like to ensure that our guests receive a high level of satisfaction and value for their investment.If there are any specific aspects you would like to highlight or if you have any suggestions on how we can further enhance the value for money provided, please feel free to share your insights.We are committed to continuous improvement and want to make sure that every guest has a positive and rewarding experience at our hotel. Thank you for choosing Pestana Porto a Brasileira, and we hope to have the pleasure of welcoming you back in the future.Best Regards,Bruno OliveiraFront Office Manager

Dear Mr. Soo Yei,We're delighted to hear that your experience at Pestana Porto a Brasileira was perfect! Your satisfaction is our priority, and we appreciate your positive feedback.If there's anything specific that contributed to making your stay perfect or if you have any suggestions for improvement, please feel free to share.Thank you for choosing Pestana Porto a Brasileira. We look forward to the opportunity of welcoming you back in the future.Best Regards,Bruno OliveiraFront Office Manager

Dear Mr. Chung Lok,Thank you for taking the time to share your detailed feedback about your experience at Pestana Porto a Brasileira. We appreciate your positive comments and insights.We apologize for any inconvenience caused by the construction work affecting access to the hotel. It's great to hear that you found the location convenient for exploring downtown, and we appreciate your understanding.We're pleased that you enjoyed the friendliness and helpfulness of our staff, the beautiful room decor, and the breakfast experience. Your recommendation means a lot to us.If there's anything else you'd like to share or if you have specific suggestions for improvement, please feel free to do so. We value your feedback as it helps us enhance the overall guest experience.Thank you for choosing Pestana Porto a Brasileira, and we hope to have the pleasure of welcoming you back in the future.Best Regards,Bruno OliveiraFront Office Manager

Dear Galeane,Thank you for your kind words! We're thrilled to hear that you found Pestana Porto a Brasileira to be a wonderful hotel, and that you were pleased with the amazing location.If there are any specific aspects of your stay that you'd like to highlight or if there's anything you particularly enjoyed, please feel free to let us know. We appreciate your feedback and hope to have the pleasure of welcoming you back to our hotel in the future.Thank you for choosing Pestana Porto a Brasileira!Best regards,Bruno OliveiraFront Office Manager

Dear Mrs. RhondaThank you for sharing your positive experience at Pestana Porto a Brasileira. We're thrilled to hear that you found our hotel wonderful, with its central location in old Porto making it easy to walk to key attractions like the cathedral, shops, and Sao Bento station.We appreciate your understanding regarding the noise from road work and are glad that it did not overshadow your overall experience. Thank you for recommending Pestana Porto a Brasileira! If you have any specific comments or if there's anything else you particularly enjoyed during your stay, feel free to share.We look forward to the opportunity to welcome you back in the future. Thank you for choosing Pestana Porto a Brasileira!Best regards,Bruno OliveiraFront Office Manager

Dear Mr. BrunoThank you for taking the time to share your positive experience at Pestana Porto a Brasileira. We're thrilled to hear that you found our hotel to have a super great location, making it easy to go anywhere in the city. We're also glad to know that you appreciated the friendly staff, the cleanliness of the room, and that you would recommend our hotel.If there's anything specific you enjoyed during your stay or if you have any suggestions, please feel free to share. We appreciate your recommendation and hope to have the pleasure of welcoming you back to Pestana Porto a Brasileira in the future.Thank you for choosing our hotel!Best regards,Bruno OliveiraFront Office Manager

Dear Mrs. Katie,Thank you for taking the time to share your positive experience at Pestana Porto a Brasileira. We are delighted to hear that you enjoyed your stay and found the central location convenient for exploring various parts of the city.We appreciate your understanding regarding the construction outside the hotel and are glad it did not significantly impact your overall experience.Thank you for recommending Pestana Porto a Brasileira! We look forward to the opportunity to welcome you back in the future. If you have any further comments or if there's anything specific you enjoyed during your stay, feel free to share.Best regards,Bruno OliveiraFront Office Manager

Dear Mr. Edmar,Thank you for your positive feedback! We are thrilled to hear that you had a great experience at Pestana Porto a Brasileira. If you have any specific comments or if there's anything you particularly enjoyed during your stay, feel free to share.We appreciate your choice in staying with us, and we look forward to welcoming you back in the future. If you have any further questions or requests, don't hesitate to let us know.Thank you for choosing Pestana Porto a Brasileira!Best regards,Bruno OliveiraFront Office Manager