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Reviews of Barton Manor Hotel & Spa, BW Signature Collection

4 out of 5
Barton Manor Hotel & Spa, BW Signature Collection
746-768 Garstang Road, Barton, Preston, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 259 out of 487 reviews" "
Rating 8 - Good. 147 out of 487 reviews" "
Rating 6 - Okay. 48 out of 487 reviews" "
Rating 4 - Poor. 15 out of 487 reviews" "
Rating 2 - Terrible. 18 out of 487 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Soyoo

Stayed 2 nights in May 2024

10/10 Excellent

Hannah, Wigan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our room in the newly done Club House. Lots of little extras that made it feel really special. Room service was pretty quick and tjhe food was to a good standard. All the staff we spoke to were very pleasant and helpful.
Stayed 1 night in May 2024
Response from Annu on May 12, 2024
Hi Hannah,Thank you for providing the lovely feedback, hope to see you soon.Thank you

8/10 Good

Alane Vicki

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Large, clean room. Very good breakfast selection. Lovely pool.
Stayed 2 nights in May 2024
Response from Annu on May 12, 2024
Hi Alane,Thank you for providing the time to rate your stay with us. Hope to see you soon.Thank you,

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well presented hotel, lovely restaurant, room on the small side
Stayed 1 night in May 2024
Response from Annu on May 12, 2024
Dear Maria,Thank you for providing your valuable time to rate your stay with usThank you,

4/10 Poor

Mark

Traveled with family
Disliked: Staff & service, property conditions & facilities
The Hotel is advertised as a spa yet when we arrived on the Saturday there was a wedding in full swing which took over the hotel and grounds making it difficult to avoid guests and children. We were advised that this would be going on till the early hours. Also we were unable to book any treatment or enjoy the facilities as none were available as pre booked or no staff available. There was no where else to go in the hotel for relaxation or entertainment. After 6 hours of feeling hopelessly bored and trying to avoid the noisy wedding guests we gave up and decided to go home. THERE WAS NOTHING ELSE TO DO!!!! Why are potential guests not warned about weddings or facilities pre booked. They could change their weekend then to actually attend the Spa Facilities that Barton Moor professes to offer. I was very disappointed and upset that no refund partial or otherwise was offered as given the horrible experience we had with no alternatives available Plus if you charge £154 for an “executive room” make sure the view from the window does not overlook the extractor fans and vents of the whole of the kitchen roof and fire escape. Terrible view for the money paid. I will NOT be recommending Barton Moor!!!!!
Stayed 1 night in Mar 2024
Response from Annu on May 12, 2024
Hi Mark,On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Thank you,

10/10 Excellent

Matthew

Stayed 1 night in Mar 2024
Response from Annu on May 12, 2024
Dear Matthew,Thank you for providing your valuable time to rate your stay with us.Thank you

10/10 Excellent

Mr Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
This was very friendly nothing was to much trouble, hotel was nice and clean
Stayed 2 nights in Feb 2024

2/10 Terrible

david

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reason for the low review is we was in room 216 and all night long we could hear the elevator going up and down it’s really loud in this room. The steam room and sauna were great but the pool was really cold. Other than these 2 points our stay was great I would stay again but not in a room near the elevator
Stayed 1 night in Feb 2024

8/10 Good

Sabah

Liked: Cleanliness, property conditions & facilities
What i didn't like that bang on at 11am i got a knock on the door on the day of check out. Should allow people at least 15 minutes before knocking on door.
Stayed 4 nights in Feb 2024

10/10 Excellent

Troy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer service second to none
We booked this hotel as an overnight stop off on the way to the Lake District. The staff were amazing and came out in the rain to help us in with out bags. They couldn't do enough for me or my child and even gave my daughter a little present as she was leaving. I wish all hotels delivered this level of experience
Stayed 1 night in Feb 2024

8/10 Good

Po Ying

Stayed 1 night in Feb 2024
Response from Annu on May 12, 2024
Dear Ying,Thank you for providing your valuable time to rate your stay with us.Thank you

10/10 Excellent

elizabeth

Stayed 1 night in Feb 2024

10/10 Excellent

Jan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

4/10 Poor

David

Traveled with family
Disliked: Staff & service
Nice hotel (avoid annex)
We stayed here for a couple of nights as a family with 2 toddlers. The room wasn’t in the main hotel building but in the gatehouse Annex next to the main road. Room was nice and clean but the noise from the main road was irritating plus we could hear the TV word for word all night until 2am from the room next door. Both making our daughter restless through the night. Breakfast was nice and service was friendly. Pool and sauna was small but very relaxing, we had asked at reception if we could check out at 10.45 and use pool for 30min but they wouldn’t allow us, so left on a sour note and 2 very upset toddlers.
Stayed 2 nights in Feb 2024
Response from Annu on Feb 11, 2024
Dear David,Thank you for taking the time to provide feedback on your recent stay with us. We genuinely appreciate your insights as they help us improve our services. We apologize for any inconvenience caused by the location of your room in the Gatehouse Annex. Your comfort is our priority, and we regret that we fell short in providing you with a peaceful environment. We'll look into ways to mitigate noise disturbances It's heartening to hear that you enjoyed our breakfast offerings and found our staff friendly. However, we're disappointed to learn about the inconvenience you experienced with our pool and sauna facilities and the inability to extend your check-out time for a short swim. We'll review our policies to see how we can better accommodate our guests' requests within reasonable bounds.Your feedback is invaluable to us, and we will use it constructively to enhance our services and ensure that future guests have a more seamless experience. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

8/10 Good

Jan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Malgorzata

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
The staff and hotel were amazing. I was there a second time and the only what I wasn't very happy with was the food in the restaurant(the dinner menu could have had more choices).
Stayed 2 nights in Jan 2024

8/10 Good

David

Liked: Amenities
Good facilities, helpful staff , comfortable room, close to M6. Great for one night stop off.
Stayed 1 night in Jan 2024

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Linda

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel. Have been coming for years for work. Staff always friendly and helpful, food is fantastic and the rooms are comfortable. A little more attention to detail with room cleaning would make it a 5 star review
Stayed 2 nights in Jan 2024

10/10 Excellent

Andrew

Traveled with family
Liked: Property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Alan

Stayed 1 night in Dec 2023

10/10 Excellent

N

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Reception on Dec 21, 2023
Thank you for taking time to review. We appreciate your feedback. Looking forward to welcoming you back

8/10 Good

Vaughan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
Nice hotel with interesting features. Friendly staff and good facilities.
Stayed 1 night in Dec 2023
Response from Reception on Dec 21, 2023
Thank you for taking time to review. We appreciate your feedback. Looking forward to welcoming you back soon.

10/10 Excellent

ian

Stayed 1 night in Nov 2023
Response from Reception on Dec 21, 2023
Thank you for taking time to review. We appreciate your feedback

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was excellent 👍…. room was good … bar area and restaurant modern and relaxing…. pool area exceptional…. will stay again and would highly recommend 😊
Stayed 1 night in Nov 2023
Response from Reception on Dec 21, 2023
Thank you for taking time to review. We value your feedback. We are looking forward to welcoming you back soon.

10/10 Excellent

Calum

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you don't actually have a reason to go to Barton - find one! This hotel is fabulous. A real surprise. Great staff, comfortable warm room with excellent bed & bedlinen. Superb restaurant, surprisingly good wine list. Proper secure parking. Sensibly priced. Was totally surprised.
Stayed 1 night in Nov 2023
Response from Barton Manor on Nov 25, 2023
Thank you so much for taking the time to leave this lovely review!We are so pleased you was happy with your stay with us and we all hope to see you again in the future.

10/10 Excellent

Lisa

Stayed 1 night in Nov 2023
Response from Reception on Dec 21, 2023
Thank you for taking time to review. We appreciate your feedback. Looking forward to welcoming you back

8/10 Good

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Reception on Dec 21, 2023
Thank you for taking time to review. We value your feedback. Looking forward to welcoming you back soon

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent modern hotel
A large hotel that is nicely furnished and very clean. A lot looks very new. The bedroom was very clean but a little small, but more than adequate for me and my suitcase. There was free tea, coffee and bottled water available.The bathroom was compact but very new and modern, also extremely clean. The leisure facilities were very modern with a pool, sauna and steam room. It all looks brand new. There are lockers but not male/female locker rooms, it's unisex with individual locking changing and shower cubicles. I didn't try the other facilities. The pool due to its shape is difficult to swim lengths if there are more than a handful of others in at the same time, but the facilities are beautifully laid out and again clean to an amazing degree. Unfortunately stayed on a Sunday when only a cutdown set menu was available, but the meal was cooked perfectly and tasted excellent, a full three course meal for one person with wine for under £30 was good value. My stay on Sunday night was excellent. I will definitely consider this hotel again if in the area.
Stayed 1 night in Nov 2023
Response from Barton Manor on Nov 25, 2023
Thank you so much for taking the time to leave this lovely review. Your words will be passed on to the team :)

10/10 Excellent

AJ

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay and hospitality at the hotel was great.Especially the receptionist Jahana gave us the best experience and showed all the property and facilities
Stayed 1 night in Nov 2023
Response from Reception on Dec 21, 2023
Thank you for taking time to review. We appreciate your feedback looking forward to welcoming you again

8/10 Good

Kim

Stayed 1 night in Nov 2023
Response from Reception on Dec 21, 2023
Thank you for taking time to review. We value your feedback. Looking forward to welcoming you back so we could provide you with excellent service.

10/10 Excellent

Mrs Ruth mitchell

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth a stay
Lovely staff and great location would recommend and stay again
Stayed 2 nights in Nov 2023
Response from Reception on Dec 21, 2023
Thank you for taking time to review. We appreciate your feedback . Looking forward to welcoming you back again

6/10 Okay

Russell

Traveled with family
Liked: Cleanliness
Average - up and down!
Stayed in the gatehouse family room , only problem its on the road and very noisy!!! Didn't get much sleep! Reception helpful , pool area well kept. Breakfast at 9am , everything gone or freezing cold ! Staff nowhere to be seen!
Stayed 1 night in Nov 2023
Response from Reception on Dec 21, 2023
Thank you for taking time to review. I apologise your stay was not as you expected. We will work on the feedback received.

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
All round decent hotel
Food is slightly overpriced/small and limited but tastes nice . Room was clean and comfy . Only negative is lack of air on in room
Stayed 4 nights in Oct 2023
Response from Reception on Dec 21, 2023
Thank you for taking time to review. We value your feedback and will consider it to deliver better service.

10/10 Excellent

Andrew

Stayed 1 night in Nov 2023
Response from Reception on Dec 21, 2023
Thank you for taking time to review. We appreciate your feedback.

8/10 Good

Philip

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Annu on Oct 31, 2023
Hi Philip,Thank you for your feedback , it is really good to know that you enjoyed your stay with us.

10/10 Excellent

Lauren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely helpful staff and the gym/pool area was great and very quiet!
Stayed 2 nights in Oct 2023
Response from Annu on Oct 31, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

mark

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Ruth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Staff were all very helpful. Pool area was lovely.
Stayed 1 night in Oct 2023
Response from Barton Manor on Nov 25, 2023
Thank you!

10/10 Excellent

David

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Nice.
Lovely hotel. Gated car park. Nice breakfast. Efficient friendly staff.
Stayed 1 night in Oct 2023
Response from Barton Manor on Nov 25, 2023
Thank you!

6/10 Okay

Stephen J

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
A curate’s egg
Hotel accommodation very nice. Good room, comfortable and clean with a small, but serviceable bathroom. Nice touches with coffee and tea dispensers. Less impressive was the dining, we only had breakfast which was poorly run on both days. Sunday was done on a cook to order basis but there was no menu, eventually food sorted but coffee and tea came with no cups and saucers or milk, toast didn’t appear at all, the non cooked items were in a buffet which was short on content and variety. Mondays cooked buffet was available but with some items also available to order, once again no idea what as no menu. Poor management, training and supervision clearly needs to be tackled.
Stayed 2 nights in Oct 2023

10/10 Excellent

JANET

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend visit
2nd stay here. Lovely staff and spotlessly clean. Only complaint was on 1st visit waiter asked us for a tip , when we ignored him he muttered you always leave something at reception. I will if I want to but not if someone asks for one. He was not there on this visit.
Stayed 2 nights in Oct 2023

6/10 Okay

Matthew

Liked: Cleanliness, staff & service, room comfort
OK, would stay again if price was right
This hotel is a bit out of the way of major areas, but good for passing as it’s on a main road. Food was very good on site, although very expensive. Room was a king room but had two single pushed together, a gripe of mine. Queried and was told it was because I’d booked through hotels.com and to call direct next time and they would get me a king
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Beautiful rooms and good food. Perfect.
Stayed 1 night in Sep 2023
Response from Barton Manor on Nov 25, 2023
Thank you!

10/10 Excellent

Jane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Booked one night on-route to Lancaster University freshers’ week. What a lovely surprise.. such a beautiful hotel! Already booking next stay.
Stayed 1 night in Sep 2023
Response from Barton Manor on Nov 25, 2023
Thank you!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Barton Manor on Nov 25, 2023
Thank you!

4/10 Poor

Lucy

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible and poor uncompromising Management
The room service menu was incorrect and the quality of the overpriced food is to be questioned. Substandard to say the least. AVOID.
Stayed 1 night in Sep 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Spent 25 mins trying to find it as Postcode was miles away Good menu limited and no hot food in bar. Seemed to be just a lot of show and not too much substance
Stayed 1 night in Sep 2023