8/10 - 좋아요
Reyna
가족 여행
2024년 5월 18일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property is clean and well maintained, l liked the kind staff service specially Angel, who was always friendly and ready to help.
I didn't like the noisy specially in the early morning because the breakfast set up and the cars passing by the hotel.
Our last afternoon at the hotel we couldn't use the hot tub since it was supposedly under maintenance or at least that's what the front desk agent told me in addition to other excuses, I wonder if that was just a bit of laziness, either way it was a bit disappointing.
I didn't receive any benefit as Expedia Gold member, at the end of my stay l requested a late check out, once again the same front desk agent asked me for proof that I was a Gold member and the benefit I have, I had to log into my Expedia account and show him so he would believe me.
Once more disappointed.
It needs to improve.
Reyna
2024년 5월에 4박 숙박함