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Reviews of Holiday Inn Alpensia Pyeongchang Suites, an IHG Hotel

4 out of 5
Holiday Inn Alpensia Pyeongchang Suites, an IHG Hotel
225-3 Yongsan-Ri, Daegwallyeong, Pyeongchang, Gangwon

Reviews

8.6

Excellent

Rating 10 - Excellent. 343 out of 677 reviews" "
Rating 8 - Good. 226 out of 677 reviews" "
Rating 6 - Okay. 59 out of 677 reviews" "
Rating 4 - Poor. 25 out of 677 reviews" "
Rating 2 - Terrible. 24 out of 677 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Stephane, Ho Chi Minh City

Liked: Cleanliness
Disliked: Staff & service
Idéal location for skiing ,but old resort with limited f&b option. Also, bring your own bath towel, only hand towel provided
Stayed 3 nights in Feb 2024

10/10 Excellent

heewon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Dec 2023

6/10 Okay

Stacey

Disliked: Cleanliness, staff & service, property conditions & facilities
Not as advertised
The suites are not the same Holiday Inn that is advertised on Hotels.com. The Holiday Inn hotel is a separate entity The photos are of the hotel. The suites have a different check in. They are very basic. Our suite was large but paint and wallpaper was peeling with stains and a burn in the couch. Other than that the room was clean with The water park/pool is near the ski area but not part of the hotel, it is not included in the price. There are many good restaurants in the Alpensia village. The closest supermarket is in Pyeongchang.
Stayed 5 nights in Jan 2024

2/10 Terrible

Jovison

Stayed 1 night in Dec 2023

10/10 Excellent

heewon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

WOO TECK

Stayed 4 nights in Dec 2023

6/10 Okay

GARAN

Disliked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

JONGMIN

Stayed 2 nights in Mar 2023

6/10 Okay

Caelan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Its quite disappointing that no bath towels are provided even when requested. Was expecting a certain amenities standards under IHG Hotels. Overall its was a lovely stay and would come back again.
Stayed 2 nights in Jan 2023

8/10 Good

seunghee

Stayed 1 night in Jan 2023

8/10 Good

Callum

Traveled with family
Liked: Cleanliness, staff & service, amenities
Twas like a swiss mountain resort Very convienient and lots of restaurants

10/10 Excellent

Elaine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a 2 BR deluxe apartment facing the ski slopes. The apartment is very clean, bright and spacious. We initially wanted to stay in Yongpyong but not easy to book as non-Korean visitors. We are glad that we stayed in Alpensia. The village has a nicer feel and less busy than Yongpyong. The hotel provides a free shuttle to Yongpyong but it is not that frequent. We planned ahead and it worked out alright.

8/10 Good

Jun Koo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.

8/10 Good

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Alpensia has 3 properties - Suites, Resort and the Intecontinental Hotel. The main difference is the type of room you can have. The Suites are also in different buildings depending on whether you want 2BR or 3BR. Eg Block 301 is all 3BR, and 203 is all 2BR. The Suites are fairly basic but adequate. Heated floors are nice to have in winter but there is a lack of hooks to hang things, especially in the bathroom. You have to request for bath towels although they give you plenty of hand towels. There is some policy of charging you $1 for a bath towel but it wasn't applied when booking through an agent such as Expedia... don't really understand but that's our experience. The blocks all have easy access to the village and to the ski hill. Plenty of restaurants in the village from Korean BBQ to Japanese, burgers to pizzas etc. There are also 3 minimarts which have all the basics... but hard to find butter and fruits are expensive. We skied at both Alpensia and neighbouring Yong Pyeong. Snow and weather was better at Yong Pyeong for us when we were there. YP is a larger and perhaps better designed ski resort but more expensive as a result. The only problem skiing at Alpensia is that you need to hire your ski equipment every day... there is no long term rental, which means you need to queue for your lift tickets and then queue for your equipment daily. No problem if you want to ski for a day or two, but a hassle if you're here for a week.

10/10 Excellent

Lawrence

Stayed 1 night in Nov 2022

10/10 Excellent

Byung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2022

6/10 Okay

Anne

Liked: Staff & service, room comfort
Basic and slightly overpriced
Rooms are looking tired with small tears in the wallpaper, uncomfortable couches and a bit grimy kitchen. Overall, bed was comfortable and there was hot water. In-room phone would not work - so had to call using my own phone for towels. Linens and towels were clean. Resort is a bit empty toward the end of the ski season. Would stay again for a better price.
Stayed 5 nights in Feb 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We received a free upgrade to a larger room, which was unexpected. The staff was very friendly and helpful. The hotel room was spacious, but some of the furniture was a little worn down. Additionally, the door bell was alarmingly loud-- we thought there was a fire alarm going off.
Stayed 2 nights in Mar 2021

8/10 Good

Hyundo

Traveled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Feb 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2020

10/10 Excellent

Chang Oh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent roomy apartments which allow the family to function in a home like environment. Easy access to amenities and facilities. Ski slopes, lockers, rentals, shops, restaurants literally within stones throw. Excellent, convenient basement parking. Access to other resorts nearby. The common areas of the building are starting to look quite worn. The ski lift prices are horrendously expensive. There are no packages for more than 1 day. It’s more expensive than Western Europe to ski but that’s the entire Pyeongchang area. Rent a car from the airport and it will give you access to ski rentals, restaurants around town etc. major convenience.
Stayed 5 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2020

10/10 Excellent

JL

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Love it! The staff was great and friendly!
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Convenient
It’s just in front of the slope. Extremely convenient for skiers. Small restaurants are close by. But don’t expect much services.
Stayed 2 nights in Dec 2019

10/10 Excellent

KH, Hong Kong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My kid loves both the ocean park and the ski slopes of the resort. Easy access from hotel to these places. Many choices of restaurants.
Stayed 2 nights in Dec 2019

6/10 Okay

Angela

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
They are not foreigner friendly! Even though I booked a double bed they gave us a thin mattress on the floor and then made us pay to have towels
Stayed 2 nights in Dec 2019

10/10 Excellent

Soon Tiong

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Alpensia
Amazing
Stayed 1 night in Dec 2019

8/10 Good

Yeung

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice stay
Room is big and comfortable, but the hot water is not hot enough. Hotel said it is because many people take the shower at the same time and the hot water is not quite enough!!!
Stayed 7 nights in Dec 2019

8/10 Good

Wan han

Traveled with family
Liked: Staff & service
Stayed 1 night in Dec 2019

8/10 Good

Sherry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location, great breakfast, helpful staff
Stayed 1 night in Dec 2019

10/10 Excellent

BonBon

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good service, helpful staff, beautiful view, wonderful room
Stayed 2 nights in Dec 2019

10/10 Excellent

BH

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location which is near the ski resort with nice Alps view
Stayed 2 nights in Dec 2019

4/10 Poor

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Our room was a good size and it was comfortable. However the furniture looked very old and worn down and the room really smelled of food when we entered and that smell remained for the duration of our stay, which really dampened the experience. We were also promised 4 futons but was given a room without any so we all had to sleep on the floor.
Stayed 3 nights in Dec 2019

4/10 Poor

Kerr, Hk

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We stay in 302 building, it not convenient for us , it take 10 mins walk to ski place. It very noisy during night time if we open window, we can hear machine making ice for the skiing place whole morning.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for family size 4 or more!
It was our family trip to Korea. Beds are comfortable, clean and well organized. Quiet and service was extremely friendly. Cons : check in system was kind of slow Not much of dining option available Wifi wasn’t working. Limited attractions during winter.
Stayed 2 nights in Nov 2019

8/10 Good

Barry

Business traveler
Liked: Cleanliness, staff & service, room comfort
Great location; big suite; dormitory feel
Location is great and the suites are large and well equipped, but the buildings feel more like dormitories than hotels. Hallways are also very noisy (no carpeting). During the off-season the Alpensia Village feels abandoned but I imagine it's fun during the ski season.
Stayed 1 night in Oct 2019

8/10 Good

Sui Ying, Super gooooood!!!!

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

4/10 Poor

Verified traveler

Stayed 1 night in Feb 2019

8/10 Good

Marian

Liked: Staff & service
Good choice for families
It’s a good place for friends gathering, especially we have 2 families staying together in one suite, so the kids can play together day and night; and the parents can have some relaxing time to chat. Services are acceptable, we appreciated the concierge boys to help us to take the suitcases to our suite building, it was so helpful as it takes a bit of walk from the reception to the building. Staff there are very helpful too as when we asked for recommendations of restaurants around the area, they give us some very good advices and helped us to call for taxi. It’s easy to access to the resort as there are shuttle buses to/from airport and city. And you will get all you need in the resort, yet there are not many choices of restaurants and you definitely will have better quality food outside. The water park and cinema in the resort are bonus to keep you busy. The only thing we think it may need improvement is that the cleanliness of the bedding in out suite. Although we are not expecting 5-star quality, the bedding in our suite is a bit old and stained. Also the futon is not comfy at all, it’s so hard that it seems like you are sleeping on the floor. Also the pillows are very small like baby pillows. Overall, except for the bedding, we still think it’s a good choice for us to spend our ski holiday.
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location for family skiing at Alpensia
restaurants are great on site and super convenient for accessing ski slopes (practically on site). No doubt that family with young kids should stay here for convenience. Would definitely stay again.
Stayed 4 nights in Feb 2019

10/10 Excellent

J

Liked: Property conditions & facilities, room comfort
Location is great and facilities are quite nice. However, staff needs more training for customer service in international ways. Room is great but cleanses wasn't great also some cabinets are broken. Overall experience is great but still need to improve a lot.
Stayed 4 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good solid ski accommodation
The reception area can be hard to find. Clean, sizable place with a kitchen. It doesn't have oil, salt, pepper, but there are plenty of convenience stores. Nothing stands out, but good solid and newish place with ski fields right next to it.
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Nice hotel with large room. Very convenient because it it next to ski slope.There are lots of restaurants around the hotel.
Stayed 3 nights in Dec 2018

8/10 Good

Tony

Liked: Staff & service, room comfort
Good but has room to improve
Overall is good, but don’t know why no self service laundry as a resort.
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a good place for family with young children.. Snow Sledding for kids is 2 sessions of unlimited sledding.
Stayed 2 nights in Dec 2018

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Amenities and Facilities
Near ski house. Very convenient and can buy things to cook if have time. No lack of restaurants and convenience stall around the area. One thing they need to provide is warm slippers for winter.
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view, direct access to ski slope, not crowded hence safer for kids taking ski lessons, multiple food options
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
친구가족들 동반여행
Stayed 1 night in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018